Overcoming Challenges to Conducting Online Surveys

Author(s):  
J. Ye

The widespread use of personal computers in the work place and at home has created a new opportunity of conducting research. With the increasing accessibility of the Internet and e-mail, using the new medium to distribute surveys is gaining popularity among researchers. The online survey, however, is a “double-edged sword” with the ability to access a large number of respondents at low costs but the risk of increasing difficulties to evaluate the quality of the research (Couper, 2000). Concerns over response rates, sampling, and controlling the data collection environment have posed serious challenges to online survey researchers. The purpose of the present paper is to offer suggestions for addressing these concerns. After a brief discussion on the formats of online surveys, the author will outline the challenges of conducting online surveys and provide some strategies to overcome these challenges.

2005 ◽  
Vol 10 (1) ◽  
pp. 115-130 ◽  
Author(s):  
Cha Yeow Siah

AbstractThe speed, ease and cost of conducting an internet-based study has attracted an increasingly large number of researchers to the medium for data collection. The lure of conducting research on the internet warrants heightened awareness of the practical problems one may encounter in the course of design and data collection. Researchers should also be attuned to the various threats of reliability and validity that may affect the quality of their data. This article surveys the past literature and identifies four main areas of concern in internet-based research: (1) sampling error and generalizability; (2) subject fraud; (3) measurement errors resulting from extraneous factors, and (4) the ethics of conducting research on the internet. Before carrying out their research on the internet, researchers should carefully weigh the sometimes hidden costs against the obvious benefits to consider whether the results obtained will be seriously compromised by the problems currently existing with this relatively new medium. However, a more productive approach recognizes that this research method is here to stay and thus greater attention needs to be given to refining and clearing the hurdles that internet-based researchers currently face.


Author(s):  
Sophie Nichol

Using the Internet to conduct online surveys is not a new form of data collection. A large proportion of marketing analysis or customer surveys are now done online (Burns & Bush, 2006). However the uptake in tertiary education and research has proven to be slower. This could be attributed to the fact that high-visibility institutions such as universities are subject to stringent codes of ethics (Kizza, 2003). This article discusses techniques university researchers may use when implementing an online survey, premised on McNiff, Lomax, and Whitehead’s (2003) action research checklist of ethical considerations.


2017 ◽  
Author(s):  
Sean Chandler Rife ◽  
Kelly L. Cate ◽  
Michal Kosinski ◽  
David Stillwell

As participant recruitment and data collection over the Internet have become more common, numerous observers have expressed concern regarding the validity of research conducted in this fashion. One growing method of conducting research over the Internet involves recruiting participants and administering questionnaires over Facebook, the world’s largest social networking service. If Facebook is to be considered a viable platform for social research, it is necessary to demonstrate that Facebook users are sufficiently heterogeneous and that research conducted through Facebook is likely to produce results that can be generalized to a larger population. The present study examines these questions by comparing demographic and personality data collected over Facebook with data collected through a standalone website, and data collected from college undergraduates at two universities. Results indicate that statistically significant differences exist between Facebook data and the comparison data-sets, but since 80% of analyses exhibited partial η2 < .05, such differences are small or practically nonsignificant in magnitude. We conclude that Facebook is a viable research platform, and that recruiting Facebook users for research purposes is a promising avenue that offers numerous advantages over traditional samples.


2017 ◽  
Vol 11 (1) ◽  
pp. 1088-1100
Author(s):  
Alexandru Statescu

Abstract In a city with overcrowded traffic, a component of the common transport is Bucharest transportation of metro (subway passenger transport on the railway network underground and surface) and is the core activity of METROREX S.A. The company aims each year a greater number of passengers according to the charts of the movement of subway trains to ensure adequate transport capacity as required and optimal conditions of comfort and safety. Each year, the company aims to find out the opinion of passengers on the transport conditions and, in this respect, organize a survey with the aim of testing the quality of underground transport in Bucharest in 16 subway stations considered to be representative. In this paper I intend to do an analysis using statistical research methods, of the quality of underground transport in Bucharest, using data from the survey conducted in the year 2014. Data collection in the stations was realized through 32 operators, by 2 in each station (one in each direction of travel) by completing questionnaires (using interview technique or face to face technique), using a sample considered representative of 2,400 travelers with a margin of error of ± 2% on a 95% probability level. Data collection was made during the period when passenger traffic is large enough to provide a good representation of data and cover the entire program running underground. The questionnaire contains eight questions that have allowed those who responded to the survey to fit in the time between trains in circulation. In 2016, the structure of the questionnaire was modified, questions were modified for a more effective assessment of characteristics of observation. The answers to the questions contained in the questionnaire were collected by operators in the 16 subway stations: Piața Unirii 1 and 2, Piața Victoriei 1 and 2, Dristor 2, Nicolae Grigorescu, Universitate, Piața Sudului, Pipera, Eroilor, Gara de Nord 1, Obor, Crângași, Pantelimon, Parc Bazilescu and 1 December 1918, analyzed and processed based on 2400 questionnaires. A new category of polls states in the present and is determined by evolutions in computer networks and communication, are called online surveys conducted on the Web. Also in this paper, I propose the implementation of a solution based on an online survey website that includes the online version of the questionnaire used to collect data from the virtual environment.


2021 ◽  
Author(s):  
Anna M. Hood ◽  
Hanne Stotesbury ◽  
Jennifer Murphy ◽  
Melanie Kölbel ◽  
April Slee ◽  
...  

BACKGROUND Behavioral mitigation strategies to slow the spread of COVID-19 have resulted in sweeping lifestyle changes, with short and long-term psychological, well-being, and quality of life implications. The Attitudes About COVID-19 and Health (ATTACH) study focuses on understanding attitudes and beliefs whilst considering the impact on mental and physical health and the influence of broader demographic and geographic factors on attitudes, beliefs, and mental health burden. OBJECTIVE In this assessment of our first wave of data collection, we provide baseline cohort descriptives of ATTACH study participants in the United Kingdom (UK), United States of America (USA), and Mexico. Additionally, we assess responses to daily poll questions related to COVID-19 and conduct a cross-sectional analysis of baseline assessments collected in the UK between June 26 and October 31, 2020. METHODS The ATTACH study uses smartphone-app technology and online survey data collection. Participants completed poll questions twice daily related to COVID-19 and a monthly survey assessing mental health, social isolation, physical health, and quality of life. Poll question responses were graphed using 95% Clopper-Pearson (exact) tests with 95% confidence intervals. Pearson correlations, hierarchical linear regression analyses, and generalized linear models assessed relationships, predictors of self-reported outcomes, and group differences, respectively. RESULTS By October 31, 2020, 1405, 80, and 90 participants had consented to participate in the UK, USA, and Mexico, respectively. Descriptive data for the UK daily poll questions indicated that participants were generally following social distancing measures, but worry and negative impacts on families increased as the pandemic progressed. Although participants generally reported feeling that the reasons for current measures had been made clear, there was low trust that the government was doing everything in its power to meet public needs. In the UK, 1282 participants also completed a monthly survey (95% white, 72% female, 21% key or essential workers). Nineteen percent of UK participants reported a pre-existing mental health disorder, 31% reported a pre-existing chronic medical illness, and 35% were over 65. Fifty-seven percent of participants reported being more sedentary since the pandemic began, and 41% reported reduced access to medical care. Those with poorer mental health outcomes lived in more deprived neighborhoods, in larger households (ps < .05), had more pre-existing mental health disorders and medical conditions, and were younger than 65 years (all ps < .001). CONCLUSIONS Communities who have been exposed to additional harm during the COVID-19 pandemic were experiencing worse mental outcomes. Factors including having a medical condition, or living in a deprived neighborhood or larger household were associated with heightened risk. Future longitudinal studies should investigate the link between COVID-19 exposure, mental health, and sociodemographic and residential characteristics.


Author(s):  
Thomas M. Chen

The founding of the Bell Telephone System, the public switched telephone network (PSTN), has evolved into a highly successful global telecommunications system. It is designed specifically for voice communications, and provides a high quality of service and ease of use. It is supported by sophisticated operations systems that ensure extremely high dependability and availability. Over the past 100 years, it has been a showcase for communications engineering and led to groundbreaking new technologies (e.g., transistors, fiber optics). Yet it is remarkable that many public carriers see their future in Internet protocol (IP) networks, namely the Internet. Of course, the Internet has also been highly successful, coinciding with the proliferation of personal computers. It has become ubiquitous for data applications such as the World Wide Web, e-mail, and peer-to-peer file sharing. While it is not surprising that the Internet is the future for data services, even voice services are transitioning to voice over Internet protocol (VoIP). This phenomenon bears closer examination, as a prime example explaining the success of the Internet as a universal communications platform. This chapter gives a historical development of the Internet and an overview of technical and nontechnical reasons for the convergence of services.


Author(s):  
Chiara Respi ◽  
Emanuela Sala

A number of papers have found that personalization of salutations in e-mail communications may lead to higher response rates. Given their widespread use, Short Text Messages (SMS) may also be useful contact modes in surveys. Using experimental data from an online survey on Italian graduates, this work intends to evaluate the impact of personalized SMS salutations on response and measurement error. We find evidence that personalization has a positive impact on response rates and some indication that it may lead to better survey data. Limitations and implications of the study are also discussed.


2018 ◽  
Vol 25 (4) ◽  
pp. 221-229 ◽  
Author(s):  
Haleh Ayatollahi ◽  
Sara Karimi ◽  
Maryam Ahmadi

IntroductionDifferent countries use a variety of methods to manage the newborn screening data. In this study, we aimed to compare the experiences of the selected countries to propose a framework for managing the newborn screening data in Iran.MethodsIn this comparative study, data were collected using electronic databases and the official website of the Department of Health in America, England and Australia. Data related to the process of newborn screening in Iran were collected using an open-ended questionnaire and reviewing the published documents.ResultsIn this study, a framework for newborn screening data management was proposed which consisted of six main areas, namely; objectives, involved organisations, data elements, data collection processes, data classification systems and the methods of controlling data quality.ConclusionThe framework suggested in this study can help to re-organise the process of newborn screening with more focus on data management. These data can be used in conducting research and setting strategies for improving the quality of child health in the country.


2019 ◽  
Vol 1 (4) ◽  
Author(s):  
R. Pasifikus Christa Wijaya

Online survey is considered as an effective means to collect research data. The use of the internet benefits researchers to get large sample sizes in almost unlimited reach. Unfortunately, the editing and coding of the results of the current survey is often constrained by outcomes that are still in the form of word responses. We introduce Simple Recoder (SRc) to make it easier for researchers to provide codes on response responses, especially on the results of online surveys. This tool will make it easier for researchers and students to organize data from online survey results.


2021 ◽  
Author(s):  
Roy Rillera Marzo ◽  
Kuldeep Singh Shekhawat ◽  
Shekhar Chauhan ◽  
Ratna Patel ◽  
Thin Mon Kyaw ◽  
...  

Abstract Background: The outbreak of coronavirus posits deleterious consequences on global healthcare system while affecting human life in every aspect. Despite various measures undertaken to limit the socio-economic effect of coronavirus, various challenges remain pervasive, and one such challenge is mental health, particularly sleep disorders. Therefore, this study examines the prevalence and determinants of sleep disorders among Malaysian adults.Methods: An online survey was conducted from 11 January to May 2021. Structured questionnaire link using Google form was sent to the adults through E-mail in Malaysia. The study utilized Holland Sleep Disorder Questionnaire (HSDQ) to screen out the various sleep disorders, namely; Insomnia, Parasomnia, Circadian Rhythm Sleep Disorder (CRSD), Hypersomnia, Restless Legs Syndrome (RLS/PLMD), and Sleep-disordered Breathing (SDB). Percentage distribution and logistic regression analysis were used as study tools.Results: Around 70% of the surveyed population had one or another sleep disorder. One-third reported RLS/PLMD (34.8%) and CRSD (33.9%). More than one-fourth of the adults reported Insomnia (29.7%) and Hypersomnia (25.8%). Increased risk of sleep disorders was found to be associated with being unemployed (OR=2.4, C.I.=1.17-4.89). The risk of insomnia and hypersomnia was higher among female adults (OR=1.6, C.I.=1.11-2.3) and unemployed adults (OR=2.4, C.I.=1.23-5.04), respectively.Conclusion: Immediate interventions to prevent aggravation of sleep disorders should be promoted. It is recommended to bring forth psychiatric and psychological support to those suffering from various sleep disorders in the ongoing coronavirus pandemic. Government shall impart counselling through various online channels consisting of psychologists and sleep experts to improve the quality of sleep.


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