The Customer-Focused Business Care

Author(s):  
Craig LeClair

This chapter first describes challenges that software companies face in making a strong business case to prospective customers. These include a history of solutions falling short of projected business case expectations, the customer’s unique perspective of costs and the difficult issue of technology adoption. Secondly, a process for building the software company’s business case in the new era is discussed. The process uses strategic frameworks to estimate and validate strategic objectives. Lastly, we look at a case study of e-docs that developed a unique way to manage unpredictable technology adoption.

Water ◽  
2020 ◽  
Vol 12 (11) ◽  
pp. 3003
Author(s):  
Borja Montano ◽  
Marcos García-López ◽  
María Inmaculada López-Ortiz

This paper seeks to explain the internationalization process of Sadyt from 1995 (date of foundation) to the present day. This company, belonging to the Sacyr de Vallehermoso group, began its international expansion in markets such as Algeria, Tunisia, and Australia. Carrying out this case study focused on one of the companies is justified by its substantial improvement in the global ranking of desalination companies. The history of this case of business success is relevant because ten of the twenty companies that lead the global desalination market are Spanish and this fact is completely unknown outside of the sector. We will analyze in detail the main elements of the company such as its customers, strategies, suppliers, and the theories that explain the internationalization of Sadyt.


2012 ◽  
Vol 47 (6) ◽  
pp. 1845-1887
Author(s):  
SHO KONISHI

AbstractThis paper offers a fresh anarchist history of modern rural experience at the heart of Japan's modernization project in Hokkaido. The rationalization of agricultural methods and the establishment of big farms in Hokkaido worked by tenant farmers served the dual purpose of both colonizing and modernizing Japan's northern frontier. Against the idea of progress imbued in that colonial project, the anarchist and celebrity writer, Arishima Takeo, liberated his tenant farmers by dissolving his tenant farm in Niseko in 1922. The farmers were made the new cooperative owners. Members of the farm, made famous during widespread tenant-farmer disputes, believed they stood at the heart of progress. ‘Sōgo fujō’ (mutual aid) was viewed as an ethic for social transformation, democracy and elimination of hierarchy that linked the farmers with the wider world. It was the farmers’ consciousness of working in a new era, better than ever before, that made them modern. Their community offers us a case study of the imagination and experience of modern temporality amongst the most unlikely subjects of the modern, ordinary agricultural laborers in rural Asia in the early twentieth century. This anarchist history challenges the conceptual framework that has categorized rural Japan as the seat of conservative politics, nativism and traditionalism, and the antithesis of modernity.


2021 ◽  
Author(s):  
Laura Caroline Burke

The focus of this study is on the financial sector, and it asks two questions: a) what are financial institutions currently doing in terms of assisting in the labour market integration of newcomers? and b) where are the opportunities for improvement within the financial sector with respect to the employment of immigrants? The study examines current achievements regarding the sector’s successful labour market integration of immigrants, opportunities for improvement, and recommendations as to how the financial sector can become a leader in this domain as well as the benefits of doing so. Some key findings are that there is a gap in terms of the successful integration and inclusion of immigrants in the labour market despite recognition of the business case for diversity. Ingrained biases and beliefs persist, and the communication patterns and ‘rigid’ history of the financial sector are not maturing at the same pace as the global economy.


2020 ◽  
Vol 126 (1) ◽  
pp. 74-88
Author(s):  
Hannah McCann

This article takes up references to breasts as a key case study to examine white Western feminist debate around embodiment and objectification. Tracking shifting understandings of ‘the gaze’ in these accounts, we find that objectification is often rendered singular, ahistorical and, increasingly, individually internalised. The history of these approaches to objectification helps to explain why during the early 2000s, theorisations of feminist politics-lost were often rhetorically located alongside discussions of surgically modified breasts as a symbol of a new era of ‘fake’ feminism. In contrast, the 2010s saw several feminist movements premised on exposure of flesh and claims to individual recuperation of bodily autonomy. This article contends that both of these perspectives rely on a notion, built over successive eras of white Western feminist thought, that political work can and ought to be done through the body as a site of representational politics. This article subsequently offers a brief insight into how we might queer our approach to breasts to better account for the messiness of experiences of the flesh, considering the personal as political, while not investing in the body as the site where politics must be enacted.


2021 ◽  
Author(s):  
Laura Caroline Burke

The focus of this study is on the financial sector, and it asks two questions: a) what are financial institutions currently doing in terms of assisting in the labour market integration of newcomers? and b) where are the opportunities for improvement within the financial sector with respect to the employment of immigrants? The study examines current achievements regarding the sector’s successful labour market integration of immigrants, opportunities for improvement, and recommendations as to how the financial sector can become a leader in this domain as well as the benefits of doing so. Some key findings are that there is a gap in terms of the successful integration and inclusion of immigrants in the labour market despite recognition of the business case for diversity. Ingrained biases and beliefs persist, and the communication patterns and ‘rigid’ history of the financial sector are not maturing at the same pace as the global economy.


2019 ◽  
Vol 5 (1) ◽  
pp. 38-49 ◽  
Author(s):  
B. K. Handoyo ◽  
M. R. Mashudi ◽  
H. P. Ipung

Current supply chain methods are having difficulties in resolving problems arising from the lack of trust in supply chains. The root reason lies in two challenges brought to the traditional mechanism: self-interests of supply chain members and information asymmetry in production processes. Blockchain is a promising technology to address these problems. The key objective of this paper is to present qualitative analysis for blockchain in supply chain as the decision-making framework to implement this new technology. The analysis method used Val IT business case framework, validated by the expert judgements. The further study needs to be elaborated by either the existing organization that use blockchain or assessment by the organization that will use blockchain to improve their supply chain management.


Author(s):  
Odile Moreau

This chapter explores movement and circulation across the Mediterranean and seeks to contribute to a history of proto-nationalism in the Maghrib and the Middle East at a particular moment prior to World War I. The discussion is particularly concerned with the interface of two Mediterranean spaces: the Middle East (Egypt, Ottoman Empire) and North Africa (Morocco), where the latter is viewed as a case study where resistance movements sought external allies as a way of compensating for their internal weakness. Applying methods developed by Subaltern Studies, and linking macro-historical approaches, namely of a translocal movement in the Muslim Mediterranean, it explores how the Egypt-based society, al-Ittihad al-Maghribi, through its agent, Aref Taher, used the press as an instrument for political propaganda, promoting its Pan-Islamic programme and its goal of uniting North Africa.


2010 ◽  
Vol 1 (1) ◽  
pp. 75-93
Author(s):  
Jessica Moberg

Immediately after the Second World War Sweden was struck by a wave of sightings of strange flying objects. In some cases these mass sightings resulted in panic, particularly after authorities failed to identify them. Decades later, these phenomena were interpreted by two members of the Swedish UFO movement, Erland Sandqvist and Gösta Rehn, as alien spaceships, or UFOs. Rehn argued that ‘[t]here is nothing so dramatic in the Swedish history of UFOs as this invasion of alien fly-things’ (Rehn 1969: 50). In this article the interpretation of such sightings proposed by these authors, namely that we are visited by extraterrestrials from outer space, is approached from the perspective of myth theory. According to this mythical theme, not only are we are not alone in the universe, but also the history of humankind has been shaped by encounters with more highly-evolved alien beings. In their modern day form, these kinds of ideas about aliens and UFOs originated in the United States. The reasoning of Sandqvist and Rehn exemplifies the localization process that took place as members of the Swedish UFO movement began to produce their own narratives about aliens and UFOs. The question I will address is: in what ways do these stories change in new contexts? Texts produced by the Swedish UFO movement are analyzed as a case study of this process.


2020 ◽  
Vol 23 (8) ◽  
pp. 922-939
Author(s):  
N.V. Malinovskaya ◽  
M.D. Malinovskii

Subject. This article deals with the issues relating to improving integrated reporting in terms of dovetailing strategic objectives with capital changes. Objectives. The article aims to develop a system of indicators for disclosure of capital types in integrated reporting of electricity generating companies, as well as recommendations aimed at implementing the fundamental concepts and guiding principles of integrated reporting. Methods. For the study, we used the methods of analysis and synthesis, comparison, generalization, and abstraction. As a case study, we conduct a comparative analysis of the disclosure of six types of capital by the largest electricity generating companies, namely PAO Inter RAO, AO Rosenergoatom and PAO RusHydro. Results. The article formulates proposals for disclosure of capital information to address such a lack of accountability as a contradiction to the principle of coherence. It proposes a system of indicators (core and additional) for disclosure of six types of capital by electricity generating companies. Conclusions. A significant reporting problem is the lack of correlation between key strategic objectives and capital changes. The formulated recommendations for disclosure of capital information can help solve this problem, and increase the attractiveness of the integrated report for capital providers.


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