scholarly journals Global Service Provider Strategies and Networking Alternatives…

2011 ◽  
pp. 122-142
Author(s):  
Ron Landi ◽  
Mahesh S. Raisinghani
Keyword(s):  
Service Providers ◽  
Telecommunication Network ◽  
Cost Savings ◽  
Network Models ◽  
Case Analysis ◽  
Capital Intensity ◽  
Generic Models ◽  
Design And Implementation ◽  
Telecom Service ◽  
Global Communications

Deregulation and liberalization of the telecommunications markets has led to tough international competition. This chapter presents well-established approaches used by large telecom service providers in assessing the technical and market forces impacting their network planning and strategies. This paper, in the form of a tutorial, takes the reader through the assessment and analysis processes dealing with the requirements, design and implementation issues facing global communications carriers today. Four generic telecommunication network models (varying based on the degree of capital intensity required) are presented to demonstrate that a strategy of employing these generic models to appropriate settings generates cost savings and network efficiencies. A specific case analysis conducted by the global communications carrier for a regional network in Italy is included that discusses strategic planning for the provision of new data and Internet services, and assesses alternative network designs and technologies to provide optimized solutions and service delivery.

Exploration of Product Centric Factors in Telecom Industry

2015 ◽  
Vol 8 (1) ◽  
Author(s):  
Swati Ganeti ◽  
Rajat Agarwal ◽  
Murali Krishna Medudula ◽  
Mahim Sagar
Keyword(s):  
Service Quality ◽  
Service Provider ◽  
Service Providers ◽  
Network Connectivity ◽  
Factor Loading ◽  
The Other ◽  
Relative Importance ◽  
Network Connection ◽  
Telecom Service ◽  
Telecom Industry

Telecom industry is one of those industries which has changed dramatically during the past decade. With more and more players entering in this industry, competition is ever increasing. The war between these players is slowly shifting from the price to the augmentation. This paper aims at exploring such factors which influence a customers preference of one telecom service provider (TSP) over the other. It is a descriptive research where study has been conducted among the consumers of different telecom service providers (TSPs). By reviewing the existing literature in this domain, we explored different factors which affect the consumers decision to prefer one telecom service provider over the other. A consumer targeted questionnaire was designed where consumers were asked about the factors they consider (with their relative importance quantified using Likert scale), before buying a new network connection to know the relative importance of the various factors. Factor Analysis was performed to club various variables into distinct factors. Statistical techniques then helped in identifying the relative importance. From the Factor Loading matrix the following five factors were generated:- Overall service quality, Point of Purchase Differentiator, Promotion Measures, Tariff Plans and Size of the Network. Further study in the behavioural perceptions of consumer shows that the most important factor in influencing the customer buying behavior is Service Quality. The second most important factor is cost and various plans offered by the telecom service provider. Network connectivity was considered by almost all the respondents and consumers prefer the largest network player. The study also found that promotional measures dont influence the customers as expected.

COMPARATIVE ANALYSIS OF CUSTOMER SATISFACTION OF TELECOM SERVICE PROVIDERS IN HARYANA

2021 ◽  
Vol 9 (1) ◽  
pp. 709-719
Author(s):  
RAMESH C. HOODA, DR. VIKAS TYAGI
Keyword(s):  
Comparative Analysis ◽  
Customer Satisfaction ◽  
Mobile Networks ◽  
Research Study ◽  
Service Providers ◽  
Advanced Technology ◽  
Survey Method ◽  
Extensive Literature ◽  
Systematic Analysis ◽  
Telecom Service

Objective of the study is to make a comparative analysis of customer satisfaction of different Telecom Service Providers in Haryana along with identification of factors which influence customer satisfaction. After completing extensive literature review, eight attributes  namely ‘attractive offers’, ‘using advanced technology’, ‘mobile provider being friendly’, ‘reliability’, ‘promptness of response’,  ‘it delivers promises, it makes’, ‘availability’ and ‘network’ are identified influencing customers satisfaction. Survey method was adopted for the study. 250 respondents of different TSP’s covering all Telecom Districts in Haryana. SPSS 21.0 was applied for analysis of the collected data. Statistical tools namely Descriptive Analysis, Frequency Analysis, Cross-Tabs Analysis and One Way ANOVA were used in the research study. After systematic analysis and findings of the study, it is found that highest percentage of respondents are satisfied with the attributes namely ‘attractive offers’, ‘mobile provider being friendly’, ‘availability’ and ‘network’ of Airtel along with ‘reliability’ and ‘it delivers promises, it makes’ of Vodafone-Idea, ‘promptness of response’ of BSNL and ‘using advanced technology’ of Reliance-Jio. It is also revealed from the study that Airtel is required to improve ‘reliability’ and ‘availability’ of its mobile networks. Vodafone-Idea needs to improve upon the attributes ‘attractive offers’, ‘using advanced technology’, ‘mobile provider being friendly’ and ‘network’. BSNL may further improve ‘promptness of response’ and Reliance-Jio needs to show improvement about ‘it delivers promises, it makes’. It is concluded from the research study that services of Airtel are preferred by maximum percentage of respondents.

scholarly journals Does Emotional Intelligence Influence Employees, Customers and Operational Efficiency? An Empirical Validation

2016 ◽  
Vol 8 (6) ◽  
pp. 77 ◽  
Author(s):  
Mohammad Sultan Ahmad Ansari ◽  
Jamal Ahmad Farooquie ◽  
Said M. Gattoufi
Keyword(s):  
Emotional Intelligence ◽  
Service Quality ◽  
Service Industry ◽  
Service Providers ◽  
Operational Efficiency ◽  
Service Industries ◽  
Empirical Validation ◽  
Continuous Training ◽  
Telecom Service ◽  
The Impact

<p>A research study was initiated to investigate the impact of emotional intelligence on employees’ satisfaction and loyalty, and how it influences operational efficiency in telecom service industry in Oman. A questionnaire-based survey was conducted and the responses received were tested with various statistical techniques. These test results were found to be in broad agreement with the assumptions widely prevalent in management literature and service industries.</p><p>The findings suggest that emotional intelligence contributes significantly in improving internal performance. Employees are valuable assets and improved internal performance is due to employees’ commitment. Service industry could take care of employees, keep them satisfied to win their loyalty, which can be achieved through regular employees’ engagement and involvement. Engaged employees value customers’ expectations and build better relationship. Satisfied and loyal employees are in a position to deliver high service quality and improved productivity. The service provider shall continuously monitor service quality to maintain end users’ satisfaction. It can be sustained through employees’ continuous training and skills development that will improve operational efficiency of the company in terms of increased sales and profitability. Thus, the present study provides an empirical validation and confirmation of the propositions and hypotheses about how service providers should manage employees’ emotional intelligence for giving them satisfaction, winning their loyalty, thereby, eventually enhancing service values, operational efficiency and profitability of the company.</p>

scholarly journals Experiment of Telecom Customer’s Needs and Satisfaction Based on Kano Model

2019 ◽  
Vol 9 (2) ◽  
pp. 5074-5077
Keyword(s):  
Customer Satisfaction ◽  
Behavioral Intentions ◽  
Network Performance ◽  
Service Providers ◽  
Kano Model ◽  
One Dimensional ◽  
Wide Range ◽  
Telecom Service ◽  
Four Quadrant

with the changing technology customers are more aware of services available to them. They access wide range of information of available products and services which has lead to change in their perception about services and service providers. This has made telecom a hard sector to survive for telecom service providers. These changes in behavioral intentions has made it necessary to us understand what all services customers feel a mandatory part of telecom service and what attract them to reuse the service. To study these customers needs Kano model was applied to category services of SERVQUAL model on four quadrant - attractive, one dimensional, must-be and indifferent. The result stated that network performance attract telecom customers the most and tangibility factors are the ones which service providers can minimize as customers are indifferent about them. Safety and security in transaction is one dimensional factor that can increase customer satisfaction. Must be attributes need to be continued to maintained customers stay with the telecom brands. Thus study tried to understand behavior of customers and identify factors that could increase customer satisfaction.

scholarly journals Business Process Reengineering (BPR) Pada Perusahaan Pdam Kabupaten Mojokerto Untuk Meningkatkan Kinerja Bisnis Perusahaan

Repositor ◽  
2020 ◽  
Vol 2 (5) ◽  
pp. 635
Author(s):  
Faridho Fajar Rozaqi ◽  
Wildan Suharso ◽  
Ilyas Nuryasin
Keyword(s):  
Business Process ◽  
Business Process Reengineering ◽  
Service Providers ◽  
Cost Savings ◽  
Process Reengineering ◽  
Business World ◽  
Time Service ◽  
Marketing Planning ◽  
Production And Distribution ◽  
The Cost

AbstrakSemakin berkembangnya dunia bisnis dan semakin kompleksnya transaksi serta semakin luasnya jangkauan usaha sebuah perusahaan, maka kebutuhan perusahaan untuk mengoptimalkan setiap proses bisnis harus lebih efektif dan efisien di areanya [6]. Maka dari itu perubahan proses bisnis terkadang perlu dilakukan untuk mengganti sistem yang lama dengan sistem yang baru. Perubahan proses bisnis yang signifikan ini disebut Business Process Reenginering. Konsep BPR (Business Process Reengineering) sendiri adalah merupakan sebuah konsep rekontruksi ulang dengan melakukan tindakan secara dramatis dan radikal sehingga dapat menghasilkan perbaikan proses, penghematan biaya, serta peningkatan kecepatan [1]. Perusahaan Daerah Air Minum (PDAM) Kabupaten Mojokerto merupakan salah satu perusahaan yang bekerja dibidang jasa penyedia air untuk kebutuhan sehari-hari. Struktur organisasi secara umum terdiri dari Pimpinan/Direktur, Bagian Hubungan Langganan dan Pemasaran, Bagian Perencanaan, Bagian Produksi dan Distribusi, Bagian Umum dan Kepegawaian, dan Bagian Akuntansi dan Keuangan. Masalah yang terjadi adalah terlalu banyak proses yang tidak optimal, waktu yang terlalu lama untuk penanganan konsumen, pencatatan yang masih manual, dan terlalu banyak mengeluarkan biaya untuk sebagian proses. Berdasarkan masalah diatas, Bisnis proses PDAM Kab. Mojokerto yang perlu dirubah atau direengineering adalah proses bisnis pemasangan baru. Dengan Business Process Reenginering mampu merubah proses yang lama ke proses yang baru yaitu pada tahapan rekomendasi sehingga mendapatkan proses yang lebih efisien dalam hal pelayanan waktu.  AbstractThe development of the business world and is getting more complex business transactions and expansion in the size of a company , demand for the company to optimize any process of business must be more effective and efficient in area .So that the change of business process sometimes need is to replace the old with a new system .A significant change of business process is called business process reenginering. Bpr concept (business process reengineering ) are is a concept rekontruksi remake with take action dramatically and radicals which can lead to repair processes, cost savings, and increasing speed. PDAM district mojokerto is one of the companies working in the fields of service providers to the needs of water every day. The organizational structure in general / consisting of the director, the subscription and marketing, planning, production and Distribution, general and human resources, and accounting and finance. The problems is that too much process that is not optimal, for too long the consumer, manual still recording, and too much of the cost. Based on the above problems, the business process of PDAM Mojokerto that needs to be changed or reengineered is a new installation business process. With Business Process Reengineering can change the old process into a new process. that is on renewal so as to get a more efficient process in terms of time service.

The Interplay of Agents in Improvising Telecommunication Infrastructures' Services to Rural Community of South Africa

2015 ◽  
pp. 208-225
Author(s):  
Sharol Mkhomazi
Keyword(s):  
South Africa ◽  
Rural Communities ◽  
South African ◽  
Service Provider ◽  
Rural Areas ◽  
Service Providers ◽  
Telecommunication Network ◽  
Structuration Theory ◽  
Telecommunication Service ◽  
Network Service Provider

The deployment of telecommunication infrastructures is a challenge in many parts of South Africa particularly in the rural areas. The challenge has impact of communities' members as they do not have network coverage for Internet in some areas. The challenge gets worse with individual telecommunication service provider. Hence there is technological proposal for sharing of infrastructure by the service providers. However, the sharing of infrastructure is not as easy as notion by many individuals and groups institutions included. The article presents findings from a study on how a South African telecommunication network service provider could deploy shared infrastructures in the country's rural communities. The sharing of infrastructure is described by the structure and actions of agents within the infrastructure sharing process. Structuration theory was employed as a lens in the data analysis. The key findings include insufficient distribution of infrastructure, ownership responsibility, competitiveness, infrastructure deployment cost, and signification of regulation.

Information Stewardship in Cloud Computing

2012 ◽  
pp. 185-202
Author(s):  
David Pym ◽  
Martin Sadler
Keyword(s):  
Mathematical Model ◽  
Cloud Computing ◽  
System Design ◽  
Service Providers ◽  
Cost Savings ◽  
Service Level ◽  
Information Services ◽  
Significant Part ◽  
Service Level Agreements ◽  
Economic Technology

Cloud computing ecosystems of service providers and consumers will become a significant part of the way information services are provided, allowing more agile coalitions, cost savings and improved service delivery. Existing approaches to information security do not readily extend to this complex multi-party world. The authors argue for a mathematical model-based framework for the analysis and management of information stewardship that makes explicit both the expectations and responsibilities of cloud stakeholders and the design assumptions of systems. Such a framework supports integrated economic, technology, and behavioural analyses, so providing a basis for a better understanding of the interplay between preferences, policies, system design, regulations, and Service Level Agreements. The authors suggest approaches to constructing economic, technology, and behavioural models and discuss the challenges in integrating them.

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