Issues in E-Commerce and E-Government Service Delivery

2011 ◽  
pp. 3900-3915
Author(s):  
Genie N.L. Stowers
Keyword(s):  
Service Delivery ◽  
Electronic Mail ◽  
Web Design ◽  
Future Research ◽  
Government Service ◽  
Internet Applications ◽  
Web Based ◽  
Future Research Agenda ◽  
Use Of Technology ◽  
Potential Structure

This chapter examines three issues emerging in the fields of e-government service delivery and e-commerce — the need for and a potential structure for performance measures, the heightened need for security awareness around e-government and e-commerce, and the need for e-government web design centered around usability. Beginning these discussions are some basic definitions, a review of the current literature on e-government and a discussion of the stages of e-government development. The chapter concludes with a discussion of a future research agenda in e-service delivery and e-commerce. Electronic government, or e-government, can be defined as the “use of technology, particularly web-based Internet applications, to enhance the access to and delivery of government information and service to citizens, business partners, employees, other agencies, and government entities” (McClure, 2000). As will be discussed later, e-commerce applications are a subset of e-government applications, and can be easily defined as “Business transactions conducted by electronic means other than conventional telephone service, e.g., facsimile or electronic mail (e-mail)” (National Telecommunications and Information Administration, 2002).

Issues in E-Commerce and E-Government Service Delivery

2011 ◽  
pp. 169-185 ◽  
Author(s):  
Genie N.L. Stowers
Keyword(s):  
Service Delivery ◽  
Electronic Mail ◽  
Web Design ◽  
Future Research ◽  
Government Service ◽  
Internet Applications ◽  
Web Based ◽  
Future Research Agenda ◽  
Use Of Technology ◽  
Potential Structure

This chapter examines three issues emerging in the fields of e-government service delivery and e-commerce — the need for and a potential structure for performance measures, the heightened need for security awareness around e-government and e-commerce, and the need for e-government web design centered around usability. Beginning these discussions are some basic definitions, a review of the current literature on e-government and a discussion of the stages of e-government development. The chapter concludes with a discussion of a future research agenda in e-service delivery and e-commerce. Electronic government, or e-government, can be defined as the “use of technology, particularly web-based Internet applications, to enhance the access to and delivery of government information and service to citizens, business partners, employees, other agencies, and government entities” (McClure, 2000). As will be discussed later, e-commerce applications are a subset of e-government applications, and can be easily defined as “Business transactions conducted by electronic means other than conventional telephone service, e.g., facsimile or electronic mail (e-mail)” (National Telecommunications and Information Administration, 2002).

The Perceptions of Professionals Toward Siblings of Individuals With Intellectual and Developmental Disabilities

2017 ◽  
Vol 55 (2) ◽  
pp. 72-83 ◽  
Author(s):  
Meghan M. Burke ◽  
Chung eun Lee ◽  
Catherine K. Arnold ◽  
Aleksa Owen
Keyword(s):  
Developmental Disabilities ◽  
Service Delivery ◽  
Delivery System ◽  
Future Research ◽  
Intellectual And Developmental Disabilities ◽  
Service Delivery System ◽  
Web Based ◽  
Research And Practice ◽  
Positive Experiences ◽  
Sibling Involvement

Abstract Adult siblings of individuals with intellectual and developmental disabilities (IDD) report struggling to navigate the adult disability service delivery system and collaborate with professionals. To date, though, it is unclear how professionals encourage sibling involvement and, accordingly, the facilitators and challenges in working with siblings. For this study, 290 professionals participated in a national web-based survey; participants answered three open-ended questions about ways to involve siblings, positive experiences with siblings, and challenges in working with siblings. Professionals reported person-level and systems-level supports to encourage sibling involvement. Also, professionals reported enjoying working with cohesive families of individuals with IDD and witnessing the benefits that siblings bring to their brothers and sisters with IDD. Challenges in working with siblings included: lack of sibling involvement, systemic barriers, and caregiving burden. Implications for future research and practice are discussed.

scholarly journals E- Government Service Review In Dumai City Indonesia

Jurnal Niara ◽  
2020 ◽  
Vol 13 (1) ◽  
pp. 260-267
Author(s):  
Dedy Afrizal
Keyword(s):  
Local Government ◽  
Electronic Government ◽  
Future Research ◽  
Intention To Use ◽  
Unified Theory ◽  
Government Service ◽  
Government Services ◽  
Utaut Model ◽  
Use Of Technology ◽  
Research Findings

Electronic government are in their early stages in many city in Indonesia. Local government has faced a number of challenges and faced with various issues pertaining to their implementation of e-government services.  This paper utilises the Unified Theory of Acceptance and Use of technology (UTAUT) model to explore e-government services in Dumai city. The purpose of this paper to present a concept idea to seeing intention to use e-government in Dumai City. The Paper suggest future research with quantitative approach to find aspect to consider in producing significant and credible research findings. This research is expected can help government in improving intention citizens’ use of e-government services. Keywords: E-Government, UTAUT model, Local Government

scholarly journals Towards Good Governance: Developing an e-Government

2006 ◽  
Vol 45 (4II) ◽  
pp. 1011-1025 ◽  
Author(s):  
Adeel Ghayur
Keyword(s):  
New Media ◽  
Service Delivery ◽  
Information And Communication Technologies ◽  
Good Governance ◽  
Direct Access ◽  
Internet Applications ◽  
Delivery Times ◽  
Use Of Technology ◽  
The Government ◽  
Governance Transparency

Information and Communication Technologies (ICT), today, are seen as the miracle medicines for curing a nation from the ails of corruption, mismanagement, poor governance, inflation, monopolies, business stagnation, illiteracy and so on. One important aspect concerns development and implementation of ICTs for the EGovernance. E-Governance holds enormous potential in terms of improving service delivery and efficiency, better response to business and citizen needs, and provision of affordable government services. Defined as “Government’s use of technology, particularly web-based Internet applications, to enhance the access to and delivery of government information and service to citizens, business partners, employees, other agencies, and government entities [McClure (2000)]” or “the continuous optimisation of service delivery, constituency participation, and governance by transforming internal and external relationships through technology, the Internet, and new media [Gartner Group (2000)]”. The e-government makes it possible for a government’s different departments and organisations to have direct access to grassroots and vice-versa. It cuts down the costs and delivery times for the government and simultaneously becomes a tool for check and balances against the government. The e-government in short is a tool for good governance—transparency, participation, regulations and accountability.

Web-It-Man: A Web-Based Integrated Tool for Manufacturing Environment

1998 ◽  
Author(s):  
Ramesh K. Karne ◽  
Swati V. Dandekar ◽  
Sridhar Poluri ◽  
Gang Chen ◽  
John S. Baras ◽  
...  
Keyword(s):  
System Architecture ◽  
Current Status ◽  
Future Research ◽  
Heterogeneous Environments ◽  
Research Topics ◽  
Internet Applications ◽  
Web Based ◽  
Research Areas ◽  
Cad Cam ◽  
Global Access

Abstract Exponential growth in Internet applications and the need for a global access for future manufacturing demands web-based tools that operate seamlessly in heterogeneous environments. We present a Web-based Integrated Tool for Manufacturing that assists designers with a variety of CAD/CAM tools through a unified user interface. Web enabled system architecture is proposed for the future development of manufacturing tools. Design issues and research topics pertinent to this architecture are described. A prototype implementation based on this architecture and its current status is outlined. Finally, our research efforts in the development of this tool and some future research areas are identified.

E-Government Service Research Development

2015 ◽  
pp. 538-568 ◽  
Author(s):  
M. Mahmudul Hasan
Keyword(s):  
Data Analysis ◽  
Service Research ◽  
Future Research ◽  
Research Approach ◽  
Research Development ◽  
Analysis Method ◽  
Government Service ◽  
Research Perspective ◽  
Future Research Agenda ◽  
Data Analysis Method

Electronic service in the domain of e-Government has been gaining research attention over past two decades. This paper reports on a literature review of the published e-Government service research and provides an analysis of the research development in terms of research themes, regional context, research perspective, data analysis method, and research approach. The results of this analysis can serve the e-Government research communities as a means of understanding the e-Government service research development and future research agenda. The finding of this paper shows that e-Government service research is conducted in the theme of adoption, evaluation, interoperability, etc. The research is conducted both in the context of economic developed and developing countries mainly in citizen perspective. Empirical data analysis method and descriptive approach are mostly employed in the research.

Diagnosing the Causes of Quackery in Quantity Surveying Practice in Lagos State, Nigeria

2021 ◽  
Vol 5 (1) ◽  
pp. 28-37
Author(s):  
J. O. Dada ◽  
G. O. Bamigboye
Keyword(s):  
Service Delivery ◽  
Professional Services ◽  
Primary Data ◽  
Future Research ◽  
Regulatory Body ◽  
Professional Advice ◽  
Future Research Agenda ◽  
Unethical Practices ◽  
Lagos State ◽  
Quantity Surveying

The purpose of this paper is to examine the causes of quackery in quantity surveying practice to address the menace for enhanced service delivery. Using survey research design, primary data were collected through the administration of structured questionnaires on quantity surveyors in the 125 registered quantity surveying firms in Lagos State, Nigeria. The respondents were asked to rate the identified 34 causes of quackery in quantity surveying practice on a 5-point Likert scale. The elicited data were analysed using mean score analysis. Factor analysis was, after that, used to explore and detect the underlying relationship among the identified variables and categorise them into key factors. The results of the mean score statistics identified 32 important causes of quackery in quantity surveying practice, with the four most important ones being an unwillingness to seek professional advice and consultation, unwillingness to pay for professional services, lack of effective systems of punishment for quacks and inadequate monitoring by the quantity surveying professional association and regulatory body. It was concluded that the causes of quackery in quantity surveying are multidimensional and can be narrowed down to unethical practices, client engagement, job security, regulatory and corruption-related issues. The identified causes of quackery in quantity surveying practice will be useful in formulating policy and serve as future research agenda towards eradicating the menace and engendering an enhanced service delivery. Keywords: Causes of quackery; Nigeria; Quackery; Quantity surveying; Service delivery.

The Limits of Ego Depletion

2019 ◽  
Vol 50 (5-6) ◽  
pp. 292-304 ◽  
Author(s):  
Mario Wenzel ◽  
Marina Lind ◽  
Zarah Rowland ◽  
Daniela Zahn ◽  
Thomas Kubiak
Keyword(s):  
Research Agenda ◽  
Statistical Power ◽  
Interindividual Variability ◽  
Ego Depletion ◽  
Crossover Design ◽  
Effect Sizes ◽  
Future Research ◽  
Future Research Agenda ◽  
Depletion Effect ◽  
Within Subjects

Abstract. Evidence on the existence of the ego depletion phenomena as well as the size of the effects and potential moderators and mediators are ambiguous. Building on a crossover design that enables superior statistical power within a single study, we investigated the robustness of the ego depletion effect between and within subjects and moderating and mediating influences of the ego depletion manipulation checks. Our results, based on a sample of 187 participants, demonstrated that (a) the between- and within-subject ego depletion effects only had negligible effect sizes and that there was (b) large interindividual variability that (c) could not be explained by differences in ego depletion manipulation checks. We discuss the implications of these results and outline a future research agenda.

Technology in the Classroom: Teachers’ Technology Choices in Relation to Content Creation and Distribution

10.28945/4201 ◽  
2019 ◽  
Keyword(s):  
Mobile Technology ◽  
Private School ◽  
Technology Use ◽  
Case Study Research ◽  
Educational Experience ◽  
Mobile Technologies ◽  
Future Research ◽  
Content Creation ◽  
Use Of Technology ◽  
Prime Concern

[This Proceedings paper was revised and published in the 2019 issue of the journal Issues in Informing Science and Information Technology, Volume 16] Aim/Purpose: Teachers are being asked to integrate mobile technologies into their content creation and distribution tasks. This research aims to provide an understanding of teachers taking on this process and whether the use of technology has influenced their content creation and distribution in the classroom. Background: Many claim that the use of technology for content creation and distribution can only enhance and improve the educational experience. However, for teachers it is not simply the integration of technology that is of prime concern. As teachers are ultimately responsible for the success of technology integration, it is essential to understand teachers’ viewpoints and lived technology experiences. Methodology: The Task-Technology Fit (TTF) model was used to guide interpretive case study research. Six teachers were purposively sampled and interviewed from a private school where a digital strategy is already in place. Data was then analysed using directed content analysis in relation to TTF. Contribution: This paper provides an understanding of teachers’ mobile technology choices in relation to content creation and distribution tasks. Findings: Findings indicate that teachers fit technology into their tasks if they perceive the technology has a high level of benefit to the teaching task. In addition, the age of learners and the subject being taught are major influencers. Recommendations for Practitioners: Provides a more nuanced and in-depth understanding of teachers’ technology choices, which is necessary for the technology augmented educational experience of the future. Recommendations for Researchers: Provides an unbiased and theoretically guided view of mobile technology use with content creation and distribution tasks. Impact on Society: Teachers do not appear to use technology as a de facto standard, but specifically select technology which will save them time, reduce costs, and improve the educational experiences of their learners. Future Research: A mixed-method approach, including several diverse schools as well as learners would enrich the findings. Furthermore, consideration of hardware limitations and lack of software features are needed.

Strategic Innovation and Service Delivery in Public Universities in Kenya: A Case of Kenyatta University

2019 ◽  
Vol 3 (III) ◽  
pp. 199-211
Author(s):  
Stella Gati Maroa ◽  
Mary Namusonge
Keyword(s):  
Regression Analysis ◽  
Service Delivery ◽  
Diffusion Of Innovation ◽  
Technology Use ◽  
Public Universities ◽  
Policy Objective ◽  
The Public ◽  
Strategic Innovation ◽  
Use Of Technology ◽  
The Government

Strategic innovation is a strategic tool that can be used to align the institution’s resources and capabilities with opportunities in the external environment in order to enhance survival and long term success of the organization.  Innovation promotes use of technology consequently impacting positively on service delivery. Public universities reforms have been a necessary and on-going policy objective for the Government of Kenya. Innovation as one of the approaches to the reforms is intended to induce an overhaul the public university system to better serve the needs of both government and the citizens with improved delivery of public services. In Kenya technology in public institutions has not been effectively used to enhance service delivery more so institutions where technology use has been embraced, its impact on service delivery has not been assessed effectively. This study applied the institutional theory, diffusion of innovation theory and stakeholders theory of management to determine how strategic innovation at Kenyatta University impacts on service delivery. The general objective of this study therefore was to determine the effect of strategic innovation on service delivery in Kenyatta University. Specific objectives included finding out the influence of eLearning, online student registration and use of e-messaging services on service delivery in Kenyatta University. A population of 72,000 students admitted to Kenyatta University was used from which random sampling was conducted to a sample of 200 students using Nassiuma’s formula. Data was collected by disbursing physically the questionnaires to the students. Descriptive and regression analysis was conducted using SPSS 22 to provide findings on the study. The study conducted a multiple regression analysis to estimate the model for the study. The study had a coefficient of correlation R of 0.912 an indication of strong of correlation between the variables and a coefficient of adjusted R2 was 0.814.This means that there was a significant correlations between the variables and service delivery at Kenyatta University however other factors that are not considered in the research paper contribute approximately 18.6% of the service delivery at Kenyatta University. Therefore, a very extensive further research is highly required to investigate and come up with other factors of the viability to service delivery at Kenyatta University. The study concluded that the strategic innovation of the public universities ranges from the products and services offered and is determined by the technology that is revolutionizing the current global world and has improved the service delivery at Kenyatta University. A strategic innovation brings a lot of advantages and has a great impact on human and business daily life. Therefore, strategic innovation development is the best choice in helping higher institution of learning stay on track.

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