Analyzing the Discourse of E-mail Communication

2010 ◽  
pp. 335-348 ◽  
Author(s):  
Yasemin Kirkgöz
Keyword(s):  
Electronic Mail ◽  
Stylistic Analysis ◽  
Future Research ◽  
Functional Categories ◽  
Spoken Discourse ◽  
Work Related ◽  
Sample Data ◽  
Register Analysis ◽  
Commercial Source ◽  
E Mail

Communication by electronic mail has become a widely used medium within various organizations. Yet, the possible emergence of various discourse features is not widely discussed in the literature. This chapter investigates the discourse features of real examples of e-mail messages drawn from an international commercial source in Turkey from several aspects; functional categories, stylistic features and register. Analysis of functional categories suggests that messages are used to disseminate information for a variety of work-related purposes to inform, to request, to direct, and to praise. Stylistic analysis reveals that messages contain various features analogous to spoken discourse. At the level of register, messages are found to display various levels of formality. From the analysis, those features commonly used in e-mail messages are illustrated with reference to sample data. The chapter concludes with a discussion of the findings and suggestions that the future research might take.

Parawork

2011 ◽  
pp. 81-97 ◽  
Author(s):  
Leah A. Zuidema
Keyword(s):  
Identity Formation ◽  
Online Communication ◽  
Communication Technologies ◽  
Future Research ◽  
Work Related ◽  
Professional Goals ◽  
Discussion List ◽  
Work Done ◽  
E Mail

The term parawork describes spaces and activities that function alongside—yet also outside—of traditional workplaces. Parawork spaces are not regulated by the workplace, but they are available for work-related activities. In parawork environments, it can be desirable to overlap the personal, social, and professional. Participating with others in parawork activities may not “get work done,” yet these interactions may facilitate professional identity formation, association with workplace and professional culture, and readiness to accomplish workplace tasks and professional goals. This chapter defines parawork, focusing on parawork enabled by online communication technologies. The author reviews literature that supports and informs understanding of online parawork. Through case study of one woman’s participation in an e-mail discussion list for teacher interns, the practical realities and possibilities of online parawork are considered. The chapter closes with conclusions about conditions necessary for effective online parawork, as well as implications for future research.

Development and Construct Validation of the German Workplace Trust Survey (G-WTS)

2010 ◽  
Vol 26 (1) ◽  
pp. 3-10 ◽  
Author(s):  
Nale Lehmann-Willenbrock ◽  
Simone Kauffeld
Keyword(s):  
Convergent Validity ◽  
Affective Commitment ◽  
Discriminant Validity ◽  
Organizational Context ◽  
Organizational Trust ◽  
Three Dimensional ◽  
Future Research ◽  
Work Related ◽  
Reliable Assessment ◽  
Workplace Trust

In research on trust in the organizational context, there is some agreement evolving that trust should be measured with respect to various foci. The Workplace Trust Survey (WTS) by Ferres (2002) provides reliable assessment of coworker, supervisor, and organizational trust. By means of a functionally equivalent translation, we developed a German version of the questionnaire (G-WTS) comprising 21 items. A total of 427 employees were surveyed with the G-WTS and questionnaires concerning several work-related attitudes and behaviors and 92 of these completed the survey twice. The hypothesized three-dimensional conceptualization of organizational trust was confirmed by confirmatory factor analysis. The G-WTS showed good internal consistency and retest reliability values. Concerning convergent validity, all of the three G-WTS dimensions positively predicted job satisfaction. In terms of discriminant validity, Coworker Trust enhanced group cohesion; Supervisor Trust fostered innovative behavior, while Organizational Trust was associated with affective commitment. Theoretical and practical contributions as well as opportunities for future research with the G-WTS are discussed.

scholarly journals An explanatory study of the use of e-mail investor communication by South African listed companies

2016 ◽  
Vol 18 (1) ◽  
Author(s):  
Roelof Baard ◽  
George Nel
Keyword(s):  
Listed Companies ◽  
Future Research ◽  
Contact Method ◽  
Interactive Communication ◽  
Handling Performance ◽  
Corporate Websites ◽  
Use Of Social Media ◽  
Almost All ◽  
The Cost ◽  
E Mail

Background: Although research shows that almost all listed companies have corporate websites with dedicated investor relations (IR) sections that enable companies to ‘push’ information to investors, it was argued that such an asymmetrical approach to communication is insufficient for companies wishing to exercise good IR. The purpose of this study was to test the effectiveness of the Internet to act as a mechanism to achieve more interactive communication between companies and investors.Objectives: The objectives of the study were to measure the responsiveness, timeliness and relevance of companies’ responses to e-mail requests, and to test for the determinants (size, market-to-book ratio, profitability, leverage and liquidity) thereof.Method: The mystery investor approach and a content analysis were used to study the e-mail handling performance of companies. The associations between company-specific characteristics were statistically tested.Results: It was found that the e-mail handling performance of companies in this study was poor compared with previous studies. Significant relationships between company size and responsiveness and relevance, and between market-to-book ratio and relevance were reported, as well as between the contact method used to request information and relevance and the use of social media and timeliness.Conclusion: Specific areas where companies could improve their investor communications were identified. The need for further research was discussed to explain some of the relationships found, as well as those not found, in contrast to what was expected. Future research is warranted to examine the relationship between the e-mail handling performance of companies and information asymmetry and the cost of equity of companies.

In the Moment: Fostering Mindfulness and Reducing Stressors in the Healthcare Workplace

2021 ◽  
pp. 193758672098824
Author(s):  
Shabboo Valipoor ◽  
Sheila J. Bosch
Keyword(s):  
Design Research ◽  
Healthcare Professionals ◽  
Well Being ◽  
Job Dissatisfaction ◽  
Future Research ◽  
Design Strategies ◽  
Environmental Interventions ◽  
Work Related ◽  
Healthcare Settings ◽  
The Moment

While healthcare design research has primarily focused on patient outcomes, there is a growing recognition that environmental interventions could do more by promoting the overall quality of care, and this requires expanding the focus to the health and well-being of those who deliver care to patients. Healthcare professionals are under high levels of stress, leading to burnout, job dissatisfaction, and poor patient care. Among other tools, mindfulness is recommended as a way of decreasing stress and helping workers function at higher levels. This article aims to identify potential environmental strategies for reducing work-related stressors and facilitating mindfulness in healthcare settings. By examining existing evidence on workplace mindfulness and stress-reducing design strategies, we highlight the power of the physical environment in not only alleviating stressful conditions but intentionally encouraging a mindful perspective. Strategies like minimizing distractions or avoiding overstimulation in the healthcare environment can be more effective if implemented along with the provision of designated spaces for mindfulness-based programs. Future research may explore optimal methods and hospital workers’ preferences for environments that support mindfulness and stress management. The long-term goal of all these efforts is to enhance healthcare professionals’ well-being, reignite their professional enthusiasm, and help them be resilient in times of stress.

scholarly journals The job demands-resources model and the international work context – a systematic review

2014 ◽  
Vol 2 (3) ◽  
pp. 260-279 ◽  
Author(s):  
Lucy T.B. Rattrie ◽  
Markus G. Kittler
Keyword(s):  
Systematic Review ◽  
Empirical Studies ◽  
Domestic Work ◽  
Job Demands ◽  
Empirical Literature ◽  
Future Research ◽  
Content Type ◽  
International Work ◽  
Work Related ◽  
Work Contexts

Purpose – The purpose of this paper is to provide a synthesis and evaluation of literature surrounding the job demands-resources (JD-R) model (Demerouti et al., 2001) in the first decade since its inception, with particular emphasis on establishing an evidence-based universal application towards different national and international work contexts. Design/methodology/approach – The study uses a systematic review approach following the stages suggested by Tranfield et al. (2003). Based on empirical data from 62 studies, the authors systematically analyse the application of the JD-R model and queries whether it is applicable outside merely domestic work contexts. Findings – The authors find convincing support for the JD-R model in different national contexts. However, the authors also found an absence of studies employing the JD-R model in cross-national settings. None of the empirical studies in the sample had explicitly considered the international context of today’s work environment or had clearly associated JD-R research with the IHRM literature. Research limitations/implications – Based on the wide acceptance of the JD-R model in domestic work contexts and the increased interest in work-related outcomes such as burnout and engagement in the IHRM literature, the study identifies a gap and suggests future research applying the JD-R model to international work and global mobility contexts. Originality/value – This study is the first to systematically assess the application of the JD-R model in domestic and international work contexts based on a systematic review of empirical literature in the first decade since the inception of the model. The study identifies a lack of internationally focussed JD-R studies and invites further empirical research and theoretical extensions.

Workplace hazards in forensic mortuaries in Saudi Arabia: A survey of forensic mortuary personnel

2021 ◽  
pp. 002580242110196
Author(s):  
Mohammed Madadin ◽  
Ibtisam M Alkhattaf ◽  
Fatima H Abutaki ◽  
Mohammed A Almarzooq ◽  
Fahad A Alzahrani ◽  
...  
Keyword(s):  
Saudi Arabia ◽  
Forensic Medicine ◽  
Cross Sectional Study ◽  
Future Research ◽  
Online Questionnaire ◽  
Potential Threat ◽  
Cross Sectional ◽  
Workplace Hazards ◽  
Hazard Exposure ◽  
Work Related

Forensic mortuaries have always presented a potential threat to workers who come into contact with dead bodies. This research aims to identify hazards faced by forensic mortuary personnel, including forensic pathologists and technicians working in forensic mortuaries in forensic medicine centres throughout Saudi Arabia, to recognise the prevalence of exposure to workplace hazards and to discover the degree of awareness and use of safety practices. A descriptive, cross-sectional study was conducted in a total of 20 forensic medicine centres, using an online questionnaire distributed among forensic mortuary personnel. A total of 113 participants responded to the questionnaire. Just over half (53%) of workplaces always provided personal protective equipment, and 75% of participants always used them. The most common hazards were needle-prick wounds and accidental slips or falls. Almost two thirds (64%) of participants witnessed or experienced a work-related accident in the forensic mortuary. The lack of previous studies concerning hazard exposure among forensic mortuary personnel in Saudi Arabia means that this study provides foundational evidence for future research concerning forensic autopsy-related work accidents in Saudi Arabia.

Review Product Distribution Through Different Channels

2021 ◽  
Vol 11 (4) ◽  
pp. 44-47
Author(s):  
Zhaoqiong Qin
Keyword(s):  
Product Distribution ◽  
Future Research ◽  
Direct Channel ◽  
Past Work ◽  
Work Related ◽  
Channel Competition ◽  
Physical Channel ◽  
The Future ◽  
The Difference

This study aims to investigate the literature in product distribution and channel competition. In this study, past work related to the product distribution through different channels is extensively reviewed. Based on the channel differentiation, channel competition is also reviewed. Finally, the study proposes that the future research may focus on helping the producer make a decision whether to sell the product through its own direct channel (online) through a physical channel or both based on the difference between these two channels.

Heuristics for Domain-Independent Planning: A Survey

2011 ◽  
Vol 135-136 ◽  
pp. 573-577 ◽  
Author(s):  
Rui Shi Liang ◽  
Min Huang
Keyword(s):  
State Space ◽  
Heuristic Search ◽  
Research Work ◽  
Future Research ◽  
Survey Analysis ◽  
Work Related ◽  
State Space Search ◽  
Survey Results ◽  
Domain Independent ◽  
Intense Research

Increasing interest has been devoted to Planning as Heuristic Search over the years. Intense research has focused on deriving fast and accurate heuristics for domain-independent planning. This paper reports on an extensive survey and analysis of research work related to heuristic derivation techniques for state space search. Survey results reveal that heuristic techniques have been extensively applied in many efficient planners and result in impressive performances. We extend the survey analysis to suggest promising avenues for future research in heuristic derivation and heuristic search techniques.

Social Structure and Managerial Agency in India

1997 ◽  
Vol 18 (3) ◽  
pp. 415-444 ◽  
Author(s):  
Sundeep Sahay ◽  
Geoff Walsham
Keyword(s):  
Social Structure ◽  
Management Practice ◽  
Social Systems ◽  
Future Research ◽  
Indian Government ◽  
Work Related ◽  
Technology Project ◽  
Information Technology Project ◽  
Managerial Agency ◽  
Sociological Approaches

In this paper, we argue the need to understand the relationship between mana gerial agency and social structure within a broad societal context. Managers are members of different social systems arising from both work and non-work related activities. These systems have various sets of rules and resources embedded within them which managers draw upon to create agency, which in turn can either reinforce or change social structure. Drawing upon sociological approaches to the study of human agency, we propose a framework to describe possible influences that social structure has on the shaping of managerial atti tudes in India. We then use this framework to provide the lens through which a specific Indian-government-initiated, information-technology project is ana lyzed. We see the approach that has been illustrated in this paper to have implications for management studies in three areas: the management of cross- cultural projects; management practice in India; and future research on man agement in organizations.

scholarly journals Didi Bima 165100122

2019 ◽  
Author(s):  
Didi Bima Yudha
Keyword(s):  
Electronic Commerce ◽  
Customer Service ◽  
Computer Technology ◽  
Electronic Mail ◽  
Personal Digital Assistant ◽  
Advanced Technology ◽  
Business Interests ◽  
Business Partners ◽  
Networking Technologies ◽  
E Mail

Electronic Commerce (e-commerce) is the process of buying, selling orexchanging products, services and information via computer networks. e- commerce is part of the e-business, where the scope of e-business more broadly, not just commercial but also include business partners, customer service, job vacancies. In addition to networking technologies www, e-commerce technology also requires a database or a database (database), e-mail or electronic mail (e- mail), and the form of non-computer technology as well as other delivery systems, and means of payment for e -Commerce. Given the electronic commerce (e- commerce) is then the customer can access and perform orders from various places. Given the current era of advanced technology is the customer who wants to access e-commerce does not have to be somewhere, it is because in the big cities in Indonesia have a lot of places that provide an internet access facility using only the laptop / notebook or by Personal Digital Assistant (PDA) using wifi technology. Thus the time is now very necessary and desirable companies to implement e-commerceservices. The use of e-commerce in Indonesia is still very limited. From the background that there is then the author will discuss how e- commerce pemanfaaatan in their business interests.

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