Servant Leadership and Nonprofit Management

2020 ◽  
pp. 139-167
Author(s):  
Omer F. Ozbek
Keyword(s):  
Servant Leadership ◽  
Nonprofit Organizations ◽  
Cultural Context ◽  
Future Research ◽  
Servant Leaders ◽  
Leadership Theories ◽  
Leadership Assessment ◽  
Islamic Tradition ◽  
Organizational Leadership Assessment ◽  
Islamic Leadership

This chapter analyzes servant leadership theory from the perspective of Islamic nonprofits. It is one of the rare management science approaches to examining Islamic nonprofits and waqfs. Definitions and characteristics of servant leaders are derived from major studies on servant leadership, and outcomes for nonprofit organizations are discussed based on available evidence in the literature. Servant leadership is compared to other major leadership theories and examined in cultural context. Although the studies in the West dominate the servant leadership literature, it is argued that the philosophy of a servant leader is deeply rooted in other cultures and faiths, particularly Islamic tradition. The author examines whether servant leadership fits the leadership definitions in recent studies on Islamic leadership. There is also a comparison of the Organizational Leadership Assessment (OLA) for servant leadership and the Islamic Leadership Inventory (ILI). The author points to gaps in the literature and provides suggestions for future research.

scholarly journals Dichotomy of Servant Leadership and Its practicality on the African Continent

2016 ◽  
Vol 4 (5) ◽  
pp. 130-145
Author(s):  
Peter Mutua Mutia ◽  
SOLOMON MUTHAMIA
Keyword(s):  
Human Rights ◽  
Servant Leadership ◽  
Social Cohesion ◽  
Leadership Theory ◽  
Future Research ◽  
African Continent ◽  
Servant Leaders ◽  
Leadership Theories ◽  
Head Of State ◽  
Expected Outcomes

To many outsiders, Africa is a continent rife with famines, droughts, militia groups, and emaciated children. As far as leadership is concerned, Africa comes across as a continent whose nations are led by incompetent and arrogant, as well as economically ineffective and politically suspicious leaders who undermine their own democracies. As if to give credence to this observation, in 2012, the Mo Ibrahim Foundation failed to award its annual leadership prize, normally reserved for extraordinary performance in delivery of human rights, integrity, transparency in office and building social cohesion by an African head of state who has left power in the last three years. This leaves one wondering whether there is any chance for the emergence of a leader who truly believes and dedicates himself to the welfare of his people. A servant leader. It is important to understand the intricate details in the servant leadership theory and compare it to other leadership theories, as such an understanding helps leaders in adopting this leadership theory. This note examines the servant leadership theory, its dimensions, the behaviors of servant leaders, the strengths in the theory, criticisms against the theory, expected outcomes and goes on to compare the theory to other theories, before consequently drawing conclusions, thus setting an agenda for future research

Personality traits and personal values of servant leaders

2019 ◽  
Vol 40 (2) ◽  
pp. 177-192
Author(s):  
Peter Sun ◽  
Sudong Shang
Keyword(s):  
Individual Differences ◽  
Servant Leadership ◽  
Personality Traits ◽  
Leadership Behaviors ◽  
Personal Values ◽  
Individual Characteristics ◽  
Future Research ◽  
Servant Leaders ◽  
Content Type ◽  
Direct Reports

Purpose Servant leaders focus on their direct reports to enable them to grow to be independent and autonomous leaders. The purpose of this paper is to understand the way personal values and personality traits collectively influence this other-centered behavior. This will go a long way to unravel this unique style of leadership. Design/methodology/approach The study surveys managers and their direct reports. Leaders rated their personality trait and personal values, while their direct reports rated the leader’s servant leadership behaviors. Age, educational level, conscientiousness, extraversion and neuroticism of leaders were used as controls. The study also checked for endogeneity threats. Findings Using a sample of 81 leaders and 279 of their direct reports, the study finds that the personal value of benevolent dependability relates negatively to servant leadership behaviors. In addition, the personality traits of agreeableness and openness/intellect moderate the relationship between benevolent dependability and servant leadership behaviors. Research limitations/implications The findings shed important insights into what motivates servant leaders to engage in other-directed behaviors, thereby enabling future research into individual characteristics that define servant leaders. Originality/value Although studies have examined how values and personality traits influence leadership behaviors, no research has examined both types of individual differences in a single study. Studies examining the individual differences of servant leaders are few, and this study answers the call by Liden et al. (2014) to examine individual characteristics that are both personality based (traits) and malleable (values).

A systematic review of the servant leadership literature in management and hospitality

2020 ◽  
Vol 32 (1) ◽  
pp. 347-382 ◽  
Author(s):  
Ali Bavik
Keyword(s):  
Servant Leadership ◽  
Hospitality Industry ◽  
Hospitality Management ◽  
Future Research ◽  
Servant Leaders ◽  
Content Type ◽  
Leadership Attributes ◽  
Management Literature ◽  
Future Research Directions ◽  
New Research

Purpose The purpose of this study is two-fold. First, it systematically reviews and synthesizes research on servant leadership in management and hospitality management literature. Second, by reviewing and comparing the characteristics of the hospitality industry and servant leadership attributes, this study provides insights concerning the conceptualizations and theorization of servant leadership in hospitality management and discusses future research directions. Design/methodology/approach The current study reviewed 106 articles published during the period of 1970 to 2018 in hospitality management and broader management literature. Findings The characteristics of the hospitality industry and servant leadership attributes were found to be mutually inclusive, both consisting qualities such as trust, integrity, honesty, care, servant behavior, listening and community focus. Practical implications Scholars should concentrate on exploring what makes servant leaders unique in the hospitality industry. Originality/value The study reviews the hospitality characteristics, and servant leadership attributes offer new research avenues.

Servant Leaders in Public Service: Christian Spirituality in Practice

Public Voices ◽  
2017 ◽  
Vol 5 (1-2) ◽  
pp. 29
Author(s):  
Willa Bruce
Keyword(s):  
Servant Leadership ◽  
Public Administration ◽  
Public Service ◽  
Christian Spirituality ◽  
Servant Leaders ◽  
Public Servants ◽  
American Society

Relying on a survey of members of the American Society for Public Administration, servant leadership is examined through the lens of Christian spirituality.  Findings indicate that citizens can have confidence in the dedication and committment of public servants.

Staying the distance: Transforming Latin pedagogy at the Open University

2019 ◽  
Vol 18 (1-2) ◽  
pp. 101-128
Author(s):  
Mair E. Lloyd ◽  
James Robson
Keyword(s):  
Cultural Context ◽  
Learning Experience ◽  
New Technology ◽  
Significant Proportion ◽  
Lessons Learned ◽  
Future Research ◽  
Open University ◽  
Ancient Rome ◽  
Positive Effects ◽  
Pedagogical Changes

Abstract Between 2000 and 2013, over 8,000 students studied the module Reading Classical Latin at the Open University, the United Kingdom’s largest distance education provider. But while many learners attained high grades, a significant proportion withdrew from study or failed the module. In 2015, the original module was replaced with a completely new course, Classical Latin: The Language of Ancient Rome. This article details the innovative ways in which new technology and pedagogical theory from Modern Foreign Language (MFL) learning were drawn on by the team designing this new module, resulting in a learning experience which gives greater emphasis to elements such as spoken Latin, the intrinsic pleasure of reading, and cultural context. The (largely positive) effects of these pedagogical changes on student success and satisfaction are subsequently analysed using a rich mix of qualitative and quantitative data. Finally, the authors reflect on lessons learned and the possibilities for future research and enhancement.

Ethical leadership

2019 ◽  
Vol 16 (1) ◽  
pp. 88-108 ◽  
Author(s):  
Fahad Shakeel ◽  
Peter Mathieu Kruyen ◽  
Sandra Van Thiel
Keyword(s):  
Public Sector ◽  
Organizational Behavior ◽  
Ethical Leadership ◽  
Future Research ◽  
Recent Criticism ◽  
Negative Consequences ◽  
Measurement Instruments ◽  
Leadership Theories ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to offer a review of the selected literature in ethical leadership synthesizing findings from 45 articles selected from journals on leadership, public administration, organizational behavior, psychology and ethics. Design/methodology/approach Four themes are addressed: the conceptualization of ethical leadership theories, the existence of popular measurement instruments for ethical leadership, findings on ethical leadership in the public sector and outcomes of ethical leadership in terms of benefits and negative consequences. Findings The definition by Brown et al. (2005) is the most frequently used definition, even though recent criticism states that this definition may be too narrow. Ethical leadership is usually measured by means of a survey; however, there are at least three different questionnaires in use. In the public sector, ethical leadership has been linked to both positive outcomes and negative consequences. Research limitations/implications This paper only includes selected academic articles and does not include published books. Originality/value Based on our findings, the authors present recommendations for future research, among others into a broader conceptualization of ethical leadership and the use of mixed methods.

How do you warn them if they speak only Spanish? Challenges for organizations in communicating risk to Colonias residents in Texas, USA

2014 ◽  
Vol 23 (5) ◽  
pp. 533-550 ◽  
Author(s):  
Sudha Arlikatti ◽  
Hassan A. Taibah ◽  
Simon A. Andrew
Keyword(s):  
Nonprofit Organizations ◽  
Online Survey ◽  
Linguistically Diverse ◽  
Risk Information ◽  
Culturally And Linguistically Diverse ◽  
Future Research ◽  
Snowball Sampling ◽  
Content Type ◽  
Diverse Groups ◽  
Communicating Risk

Purpose – The purpose of this paper is to examine the information channels used by public and nonprofit organizations to communicate disaster risk information to Colonias residents in Hidalgo County, Texas. It seeks to find creative and proactive solutions for organizations to improve risk education to these constituents. Design/methodology/approach – Initially a snowball sampling technique was used to conduct six face-to-face interviews. This was followed by an online survey sent to 64 reputational referrals, of which 23 completed the survey, generating a response rate of 34 percent. A comparative analysis between public and nonprofit organizations and the Fischer's exact test were employed to analyze the data. Findings – Channel preferences for providing risk information varied with public organizations using the television (TV) and the nonprofit organizations using bilingual staff for outreach. The television, radio, public events, and bilingual staff were considered to be the most effective while social media (Facebook, Twitter, and city web sites) was not considered at all by both groups. Lack of funding and staffing problems were identified as the primary challenges. Research limitations/implications – One limitation is that the paper focusses on organizations serving Spanish speakers in the Texas Colonias. Future research needs to investigate how other localities at border sites where culturally and linguistically diverse groups might reside, receive and understand risk information. The role of cross-national organizations in creating internationally coordinated plans for disaster communication should also be explored. Originality/value – It highlights the challenges faced by organizations in communicating risk, especially in border communities where culturally and linguistically diverse groups reside.

scholarly journals Building tourism-resilient communities by incorporating residents’ perceptions? A photo-elicitation study of tourism development in Bruges

2017 ◽  
Vol 3 (2) ◽  
pp. 127-143 ◽  
Author(s):  
Katarzyna Janusz ◽  
Sofie Six ◽  
Dominique Vanneste
Keyword(s):  
Cultural Context ◽  
Current Trend ◽  
Tourism Industry ◽  
Photo Elicitation ◽  
Quality Data ◽  
Future Research ◽  
Visual Methods ◽  
Content Type ◽  
Resilient Communities ◽  
Historical Center

Purpose In a current trend of a growing amount of short city trips, it becomes crucial to understand how local residents perceive the presence of tourists and tourism in their cities and how their socio-cultural context influences those perceptions. The purpose of this paper is to contribute to this understanding which will enable the city planners to take actions to create the well-balanced and resilient communities in which the needs of residents and tourists are equally met. Design/methodology/approach To understand residents’ perceptions’ about tourism in Bruges, this research applied photo-elicitation interviews with 28 residents who lived in various locations in the historical center to understand socio-cultural background of residents, their tourism-related concerns and whether they are in line with what is commonly perceived as problematic in Bruges. Findings Results show that as long as residents can benefit from tourism and tourism-related infrastructure, they support tourism. On the other hand, tourism decreases the liveability of the historical center due to supersession of infrastructure serving the residents by tourist-oriented amenities. Practical implications To build a sustainable and resilient city in the future, the authorities of Bruges should cease further “museumification” of the historical city by breaking the hegemony of tourism industry, providing affordable housing and rethinking the concentration model of tourism. Originality/value The photo-elicitation method proved to produce rich content and good-quality data by stimulating respondents’ memories and evoking experiences and emotions. Thus, this paper recommends that future research about residents’ attitudes is developed around visual methods as they give voice to the residents and are able to uncover issues which are difficult to capture with other methods.

scholarly journals Nonprofits and the Promotion of Civic Engagement: A Conceptual Framework for Understanding the "Civic Footprint" of Nonprofits within Local Communities

2014 ◽  
Vol 5 (1) ◽  
Author(s):  
Micheal L. Shier ◽  
Lindsey McDougle ◽  
Femida Handy
Keyword(s):  
United States ◽  
Civic Engagement ◽  
Nonprofit Organizations ◽  
Rural Community ◽  
Community Education ◽  
The United States ◽  
Local Communities ◽  
Future Research ◽  
Community Members ◽  
Education And Awareness

ABSTRACT   The literature suggests that nonprofit organizations provide civic benefits by promoting engagement within local communities. However, there exists minimal empirical evidence describing the ways in which nonprofits actually undertake this role. In order to address this omission, we conducted interviews with personnel of nonprofit organizations in one rural community in the United States. Our preliminary findings indicate that nonprofit organizations promote civic engagement through programs and activities that: 1) engage volunteers and donors; 2) bring community members together; 3) collaborate with organizations within and beyond the community; and 4) promote community education and awareness. Together, these findings help to develop a working model to understand the civic footprint of nonprofit organizations with methodological implications for future research that would seek to measure the extent to which nonprofits promote civic engagement. Il est normal de supposer que les associations à but non lucratif favorisent l’engagement du citoyen dans les communautés locales. Cependant, il existe peu de données empiriques sur la manière dont ces associations assument véritablement ce rôle. Pour combler ce manque, nous avons mené des entretiens semi-directifs approfondis auprès du personnel d’associations à but non lucratif dans une petite communauté rurale aux États-Unis. Nos résultats préliminaires indiquent que ces associations motivent les citoyens à s’impliquer quand elles offrent des programmes et des activités qui : 1) intéressent les bénévoles et les donateurs; 2) rassemblent directement ou indirectement les membres de la communauté; 3) collaborent avec d’autres associations tant au sein de la communauté qu’au-delà de celle-ci; et 4) encouragent l’éducation et la conscientisation communautaires. Ces constats aident à établir un modèle pour mieux comprendre la présence civique des associations à but non lucratif dans les communautés et indiquent une piste à suivre pour des recherches futures qui examineraient l’influence de ces associations sur le niveau de participation civique.

Mediator Analysis of Job Satisfaction: Relationship between Servant Leadership and Employee Engagement

Metamorphosis ◽  
2018 ◽  
Vol 17 (2) ◽  
pp. 76-85 ◽  
Author(s):  
Prabhjot Kaur
Keyword(s):  
Job Satisfaction ◽  
Quantitative Analysis ◽  
Servant Leadership ◽  
Employee Engagement ◽  
Service Provider ◽  
Insurance Companies ◽  
Servant Leaders ◽  
Call Centres ◽  
Using Data ◽  
Satisfaction Relationship

Servant leaders attempt altruistically and selflessly to help others before themselves, believe in developing their followers to their greatest potential, and seek to benefit the wider community. The main purpose of the present article is to examine servant leadership as the antecedent to employee engagement, mediated by job satisfaction, in Punjab, using data from 190 employees from different service provider companies (banks, colleges, call centres, insurance companies). Quantitative analysis shows that when employees observe positive levels in servant leadership, they are fundamentally encouraged towards exercising significantly higher levels of engagement and satisfaction.

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