Digitalisation in the Tourism and Hospitality Industry

Tourism And Hospitality ◽

The Given ◽

Academic Resources

This chapter aims to review the evolution of digitalisation and its effects on the tourism and hospitality industry. A holistic perspective is adopted providing a review and analysis of digitalisation in the tourism and hospitality sector comprising both supply and demand sides for the originality of the content. The supply side, as well as the demand side, is analysed through a literature review of academic resources, policy documents published by international organisations and related websites. The existing literature and the industrial practices are reviewed to find out and classify the state of proposal and implementation of innovative technologies and the trends followed by suppliers and the demand side to use them. Furthermore, the effects of digitalisation on managerial processes on the supply side (actors, entrepreneurs, businesses, destinations) and decisional and behavioural processes on the demand side (consumer, tourists) are taken into consideration to provide a holistic perspective of digitalisation and its effects on the given sector.

Barriers to Youth Employment

Youth Employment in Tourism and Hospitality ◽

10.23912/978-1-910158-36-4-3357 ◽

2015 ◽

Cited By ~ 2

Author(s):

Andreas Walmsley

Keyword(s):

Young People ◽

Supply And Demand ◽

Youth Employment ◽

Supply Side ◽

Demand Side ◽

Hospitality Sector ◽

This chapter explores barriers to youth employment in the tourism and hospitality sector. It addresses this issue from both supply and demand perspectives. The supply side discusses perceptions of tourism employment while the demand side takes the perspective of business, trying to better understand the nature of demand for tourism employees, skills gaps and shortages, and attitudes towards employing young people specifically. The chapter concludes by describing a range of initiatives that target the barriers to youth employment in tourism.

Organizational and Economic Aspects of the Development of the International Tourism and Hospitality Industry

Journal of Environmental Management and Tourism ◽

10.14505//jemt.11.4(44).15 ◽

2020 ◽

Vol 11 (4) ◽

pp. 913

Author(s):

Sayyora Rikhsibaevna SAFAEVA ◽

Maxbuba Toychievna ALIEVA ◽

Laylo Toktasinovna ABDUKHALILOVA ◽

Nargiza Elshodovna ALIMKHODJAEVA ◽

Elena Evgenievna KONOVALOVA

Keyword(s):

Hospitality Industry ◽

Educational Programs ◽

Theory And Practice ◽

International Tourism ◽

Tourist Destinations ◽

Hospitality Sector ◽

Tourism And Hospitality ◽

Intensive Development ◽

New System

The article is devoted to the consideration of aspects related to the development of the tourism and hospitality industry in Uzbekistan and Russia. It has been established that the intensive development of various forms of tourism and hospitality will allow these countries to be more attractive for foreign tourists. It has been found that when developing the tourism and hospitality market Uzbekistan and Russia are advised to review prospects of its development at the international level. Promising areas of the development in the tourism and hospitality industry will be a new system of enterprise classification regulating the rating of enterprises and encouraging tourism by simplifying visa regulations, applying discounts to attract regular and potential tourists, introducing educational programs in the tourism and hospitality sector combining theory and practice, and spurring the development of all regions as potential tourist destinations.

National Vocational Qualifications in the Tourism and Hospitality Industry of Slovenia

European Journal of Multidisciplinary Studies ◽

10.26417/ejms-2019.v4i1-528 ◽

2019 ◽

Vol 4 (1) ◽

pp. 37

Author(s):

Marija Rok

Keyword(s):

Labour Market ◽

Hospitality Industry ◽

Labour Force ◽

Supply And Demand ◽

Student Work ◽

Current State ◽

Vocational Qualifications ◽

Hardly anybody would agree that the labour market satisfactorily meets the needs of the tourism and hospitality industry (THI). The THI worldwide faces the shortage of skilled labour force and the Slovenian THI is no exception. The problem persists in spite of various recruitment measures of employers, e.g. engaging migrant workforce, student work, black market, etc. The first aim of the paper was to explore the workforce needs of the THI with an emphasis on its unmet demands. The desk research revealed the mismatch between the supply and demand of the workforce on lower levels. Since the system of the National vocational qualifications (NVQ) is presumed beneficial for deficiencies of the labour market the second aim of the article was to explore the current state of the NVQ system in Slovenia and the selection of the existing NVQs in the THI in order to find out whether the number and structure of awarded NVQ certificates improved structural imbalances on the TH labour market. The author came to the conclusion that all forms of lifelong learning might contribute to improve the qualification structure of the labour force in the country provided that the employers overcome their distrust of the credibility and quality of the NVQs.

High performance work systems in the tourism and hospitality industry: a critical review

International Journal of Contemporary Hospitality Management ◽

10.1108/ijchm-10-2019-0864 ◽

2020 ◽

Vol 32 (7) ◽

pp. 2365-2395 ◽

Cited By ~ 4

Author(s):

Panagiotis V. Kloutsiniotis ◽

Dimitrios M. Mihail

Keyword(s):

High Performance ◽

Hospitality Industry ◽

Black Box ◽

Actual Process ◽

Work Systems ◽

Content Type ◽

High Performance Work Systems ◽

Hospitality Sector ◽

Purpose This study aims to provide an up-to-date theoretically based qualitative review regarding the “high-performance work systems” (HPWS) approach in the area of the tourism and hospitality management. The aim is to classify the so-far studies between those that examine the general “black-box” issue and those that investigate the actual process of the “black-box.” Finally, this study identifies the “gaps” in the literature and provides avenues for further research. Design/methodology/approach This review is based on a systematic critical analysis of the HPWS research that has been conducted explicitly on the tourism and hospitality industry during the years 2004-2019 (N = 28), published in core HRM and management journals. Findings This study identifies a significant gap in the progress of the HPWS research in the tourism and hospitality sector, contrary to the so-far research in the generic human resource management (HRM) literature. Hence, recommendations and suggestions are provided for advancing the HPWS research in the particular sector, including the need for more advanced conceptual and statistical models by focusing specifically on the process of the “black-box.” Practical implications The present review contributes considerably to the HPWS research in the tourism and hospitality sector and recommends avenues for further research in enhancing the overall HPWS literature. Originality/value This is the first study that reviews the HPWS literature in the tourism and hospitality sector, in an effort to reconcile the differences between the present sector and the generic HRM literature.

The Effect of Undergraduates’ Perception on Career Selection in Tourism and Hospitality Industry

International Journal of Engineering and Management Research ◽

10.31033/ijemr.11.2.6 ◽

2021 ◽

Vol 11 (2) ◽

pp. 43-47

Author(s):

Bandara.WMAH ◽

Gangananda.AMNM

Keyword(s):

Hospitality Industry ◽

State Universities ◽

Primary Data ◽

Job Turnover ◽

Personal Factors ◽

Career Selection ◽

Skilled Personnel ◽

Hospitality Sector ◽

The tourism and hospitality industry is struggling with the issue of attracting and retaining quality educated employees. It has led to a shortage of skilled personnel to staff the growing tourism and hospitality businesses, after the COVID 19 Pandemic. The job turnover rate in the tourism and hospitality sector rose due to the contemporary situation in the world. Especially, the promogulated lockdown and travel ban adversely affected the job security of the employees in the tourism and hospitality sector. Thus, the objective of this study is to identify the effect of undergraduates’ perception on career selection in tourism and hospitality industry. A total of 120 undergraduates representing three state universities were selected using stratified sampling method for this study. Primary data was collected via structured questionnaire. Quantitative data analysis methods along with the descriptive, correlation and multiple regressions were utilized to analyze the data using SPSS. Results confirmed that personal factors, educational factors and industrial factors impact on the willingness of career selection in tourism and hospitality industry. Moreover, personal factors are most influential to the career selection of undergraduates. Thus, Universities must enhance the opportunities for practical exposures, attitude development, sign memorandum of understanding, updating curriculum to shape the undergraduate perceptions.

A Tourism Planning of Zimbabwe for 1980-2018: A Critical Assessment

Hospitality & Tourism Review ◽

10.38157/hospitality-tourism-review.v1i2.213 ◽

2020 ◽

Vol 1 (2) ◽

pp. 14-24

Author(s):

Dr Shepherd Nyaruwata

Keyword(s):

Hospitality Industry ◽

Effective Response ◽

Negative Image ◽

Tourism Sector ◽

World Tourism Organization ◽

Hospitality Sector ◽

The Government ◽

Tourism And Hospitality ◽

Tourism Organization

Purpose: The purpose of the study was to assess how far the government of Zimbabwe’s tourism policies and strategies have affected the development of the tourism and hospitality sector. Methods: The study was based on a review of the literature on tourism development in Zimbabwe. A range of peer-reviewed papers, reports from the United Nations World Tourism Organization (UNWTO). reports from the Zimbabwe Tourism Authority (ZTA), and those of the Ministry of Environment, Tourism, and Hospitality Industry were consulted. The information offered a clear picture of how far the government had contributed to influencing the development of the tourism and hospitality industry during the period. Results: The results of the study showed that for the period up to 2000 the government played only a facilitating role in the development of the sector. The results further showed that the government took a more proactive role in planning the development of the industry only when the persistent negative image of the country threatened the collapse of the sector. Implications: It is recommended that the country effectively implements the National Tourism Master Plan and the National Tourism Sector Strategy which were launched in 2016 and 2018 respectively. A constant review of the National Tourism Sector Strategy will ensure an effective response to the global and national macro-economic, social and political changes that will occur during the plan period.

Smart Tourism in Destinations

10.4018/978-1-7998-8528-3.ch003 ◽

2022 ◽

pp. 42-57

Author(s):

Fisun Yüksel

Keyword(s):

Hospitality Industry ◽

Cost Benefit ◽

Economic Viability ◽

Supply Side ◽

Motivational Change ◽

Hospitality Organizations ◽

Tourism Enterprises ◽

Tourism And Hospitality ◽

Smart Tourism

Business enterprises have gained leverage through artificial intelligence (AI) in the tourism and hospitality industry. The roots of the concept and its link with big data environment has drawn a lot of interest from researchers. The employment of technology has increased economic viability of tourism enterprises due to the efficiency, effectiveness, and transparency it creates for tourism and hospitality organizations. The chapter views the emergence of smart tourism in destination management in accordance with sustainable tourism concept and evaluates the issue both in supply side and demand side of tourism. Moreover, it aims to discuss the use of such a paradigm. If the destinations have a viable ground for motivational change to adapt, this philosophy will also be high lightened. For this reason, value creation will be evaluated in accordance with cost-benefit assessment.

Career advancement of tourism and hospitality management graduates : the case of Walter Sisulu University, Eastern Cape

10.51415/10321/3566 ◽

2020 ◽

Author(s):

◽

Lukhanyo Stemele ◽

Keyword(s):

Hospitality Industry ◽

Career Advancement ◽

Primary Data ◽

Full Time ◽

Eastern Cape ◽

Perceptions And Attitudes ◽

Hospitality Sector ◽

Tourism And Hospitality ◽

Hospitality Graduates

Hospitality graduates are entering the industry without an accurate understanding of the sector, and this could be the reason for many leaving employment in the industry (Brown, Arendt and Bosselman 2014:1). Graduates in South Africa have unrealistic expectations of employment in the tourism and hospitality industry and tend to exit the industry within few years after joining it as they are faced with a number of challenges (Sibanyoni, Kleynhans and Vibetti 2015:13). Perceptions and attitudes of tourism and hospitality graduates towards employment in the industry are not clearly understood. The focus of this study was to investigate perceptions on career advancement of tourism and hospitality graduates at Walter Sisulu University in the Eastern Cape. The quantitative approach was adopted using structured online questionnaires to collect primary data. The population comprised of graduates in the Tourism and Hospitality Department from Walter Sisulu University, who graduated between the years 2004 to 2014. Simple random sampling was used to obtain a representative sample of 133 tourism and hospitality graduates. The key findings of the study reveal that the majority of respondents were currently employed in the tourism and hospitality industry on a full-time basis. Respondents who were working in the tourism and hospitality sector indicated that expectations in this employment sector were not adequately met. Respondents who are employed in other sectors showed a higher job satisfaction compared to those employed in the tourism and hospitality sector. The results further revealed that graduates employed in the tourism and hospitality sector were faced with far more challenges than those employed in other industry sectors. Even though previous studies on perceptions and attitudes of tourism and hospitality graduates towards employment in the industry indicated that graduates tend to exit the industry within few years after joining it, the current study findings indicate that the majority of graduates are still employed in the tourism and hospitality sector

Gentrification and functional change in Budapest – ‘ruin bars’ and the commodification of housing in a post-socialist context

Urban Development Issues ◽

10.2478/udi-2020-0002 ◽

2020 ◽

Vol 65 (1) ◽

pp. 17-26

Author(s):

Gergely Olt ◽

Adrienne Csizmady

Keyword(s):

Ownership Structure ◽

Hospitality Industry ◽

Housing Stock ◽

Field Research ◽

Functional Change ◽

Global Changes ◽

Heritage Buildings ◽

The Subject ◽

AbstractThe growth of the tourism and hospitality industry played an important role in the gentrification of the post-socialist city of Budapest. Although disinvestment was present, reinvestment was moderate for decades after 1989. Privatisation of individual tenancies and the consequent fragmented ownership structure of heritage buildings made refurbishment and reinvestment less profitable. Because of local contextual factors and global changes in consumption habits, the function of the dilapidated 19th century housing stock transformed in the 2000s, and the residential neighbourhood which was the subject of the research turned into the so called ‘party district’. The process was followed in our ongoing field research. The functional change made possible speculative investment in inner city housing and played a major role in the commodification of the disinvested housing stock.

Beach Town

10.1093/oso/9780198799658.003.0003 ◽

2017 ◽

Author(s):

Christopher Hilliard

Keyword(s):

Hospitality Industry ◽

First World War ◽

Social Position ◽

Maritime Trade ◽

World War ◽

Ship Building ◽

Coastal Shipping ◽

Tourism And Hospitality ◽

First World

The chapter surveys post-First World War Littlehampton, a coastal town where tourism and hospitality had overtaken maritime trade, but where coastal shipping and ship-building remained important industries. The libel case unfolded in the Beach Town district, where Littlehampton’s hotels and apartment houses were concentrated. Many of the tradesmen, small businesswomen, labourers, and domestics who serviced the tourism and hospitality industry lived in the neighbourhood. Working from the evidence George Nicholls gathered, census records, and documents in the Littlehampton Museum, the chapter provides an anatomy of the neighbourhood and then examines the families at the centre of the dispute, their economic and social position, and relationships within the household, which were often marked by violence.