scholarly journals Social Network Banking

2018 ◽  
Vol 14 (2) ◽  
pp. 1-13 ◽  
Author(s):  
Erik Bohlin ◽  
Aijaz A. Shaikh ◽  
Payam Hanafizadeh
Keyword(s):  
Social Network ◽  
Social Networking Sites ◽  
Research Priorities ◽  
Financial Education ◽  
Social Contexts ◽  
Retail Banking ◽  
Information Support ◽  
Customer Engagement ◽  
Future Research ◽  
Banking Services

Social media is widely recognized as a challenging new communication technology in both economic and social contexts. The present article explores how banks have exploited this technology in the range of consumer retail banking services offered by 100 leading global banks on the three major social networking sites (SNS): Facebook, Twitter, and YouTube. Viewing social network (SN) banking as a separate delivery channel and offering a working definition of SN banking, the article shows that banks have been more cautious than other businesses in using SNS. The available services are classified on nine main dimensions: marketing, financial education and advice, information support, customer support, sales representativeness, customer engagement, online recruitment, survey and polling, and other services. The scope of these SN banking services is for the most part non-cash-based. Conclusions, implications, and recommendations are discussed and future research priorities are identified.

Facebook Addiction: A Reply to Griffiths (2012)

2013 ◽  
Vol 113 (3) ◽  
pp. 899-902 ◽  
Author(s):  
Cecilie Schou Andreassen ◽  
Ståle Pallesen
Keyword(s):  
Social Network ◽  
Social Networking ◽  
Social Networking Sites ◽  
Social Network Sites ◽  
Future Research ◽  
Social Network Site ◽  
Network Site ◽  
Facebook Addiction ◽  
Shed Light

Our recent paper about a new Facebook addiction scale has stimulated an interesting and very welcome debate among researchers concerning the assessment of excessive use of social networking sites. The critique put forward by Griffiths (2012) is mainly built on the conception of “Facebook” as too narrow of a concept, and that assessment of addiction to social network sites in general would be more appropriate. We argue that the concept of “social network site” is not more specific than “Facebook,” so “Facebook addiction” rather than “social network addiction” is defensible. We acknowledge that more research in this area is needed and point specifically to new and important directions for future research that can shed light on the mechanism of addiction to social network sites.

scholarly journals Media Literacy, Social Connectedness, and Digital Citizenship in India: Mapping Stakeholders on How Parents and Young People Navigate a Social World

2021 ◽  
Vol 3 ◽  
Author(s):  
Devina Sarwatay ◽  
Usha Raman ◽  
Srividya Ramasubramanian
Keyword(s):  
Social Media ◽  
Young People ◽  
Media Literacy ◽  
Social Connectedness ◽  
Low Cost ◽  
Research Priorities ◽  
Social World ◽  
Social Contexts ◽  
Future Research ◽  
Digital Citizenship

The ubiquity of digital and social media has led to considerable academic debate regarding their role in the lives of children and adolescents. The Global North, especially United States and Europe, has largely led this discussion in matters of research methods and approaches, as well as on conversations around screen time, wellbeing, media literacy, and digital citizenship. However, it is not clear to what extent and how these Anglo-Eurocentric approaches to digital literacy and social connectedness translate to the various local realities of the Global South, where increasing numbers of young people have either direct or indirect access to social media and the internet, but occupy very different social contexts. In India, for instance, low cost mobile phones, cheap data plans, and vernacularization of content have furthered access cutting across socioeconomic strata. What specific research priorities might emerge in this context? Which methods can be employed to study these issues? How can we contextualize existing knowledge to help support young people and their parents maximize the benefits of this digital/social world even as we take into account the nuances of the local? In this paper, we mapped local stakeholders and shared insights from in-depth personal interviews with community leaders from civil society, research and advocacy as well as professionals working with young people and parents in India as their work addresses some of these important questions. A thematic analysis of interview data helped the researchers scope out issues like lack of child-centered-design, dearth of knowledge about the opportunities and risks of social media among parents, and confusion on how to navigate this digital/social world. Suggestions about children’s wellbeing, including what parents could do about this, the possibility of and the problems with regulation, and the need to focus on how parents can foster trust and a meaningful connection with young people that would frame their engagement with technology are made. Future research should consider these relationships within the new context of the COVID-19 pandemic and related issues such as degrees of digital connectivity and access, social isolation, virtual schooling, and parents working from home.

scholarly journals The impact of COVID-19 on consumer behavior in retail banking. Evidence from Romania

2020 ◽  
Vol 15 (s1) ◽  
pp. 534-556
Author(s):  
Claudia Gabriela Baicu ◽  
Iuliana Petronela Gârdan ◽  
Daniel Adrian Gârdan ◽  
Gheorghe Epuran
Keyword(s):  
Consumer Behavior ◽  
Global Economy ◽  
Banking Sector ◽  
Financial Education ◽  
Positive Influence ◽  
Retail Banking ◽  
Special Focus ◽  
Mobile Banking ◽  
Banking Services ◽  
The Impact

AbstractThe pandemic COVID-19 has severely affected the global economy. The strict lockdown measures have also changed the daily live, including consumer behavior in retail banking. In this context, the purpose of this paper is to investigate the impact of the COVID-19 crisis on consumer behavior in retail banking, with a special focus on the Romanian banking sector. To achieve our goal, we performed a survey among the Romanian consumers in retail banking, using as research method the field survey based on questionnaire. The final sample comprised 738 valid responses from the metropolitan area retail banking consumers. The research brings a fresh insight on retail banking services consumption during the pandemic and validates a conceptual model regarding the internet and mobile banking services acceptance. The research’ results highlighted, among others, that the variable concerning the perception of the COVID-19 pandemic effect on consumers’ lifestyle has a direct and positive influence on the variable regarding the attitude toward internet and mobile banking services, mediated by other variables like safety of internet and mobile banking use and trust in banks. Several social and managerial implications are also discussed, because it is possible that the tendency to use internet and mobile banking services will prevail even after the post pandemic stage, as new consumption behavior models are developing. Banks in Romania should increase their initiatives to offer financial education courses and online tutorials to familiarize customers with the use of digital channels. Banks should also improve communication with clients and design new products and services to increase the attractiveness of saving process. They should demonstrate flexibility in negotiating lending and refinancing conditions as well.

Customer engagement: A systematic review and future research priorities

2020 ◽  
Vol 28 (4) ◽  
pp. 235-252 ◽  
Author(s):  
Sylvia C. Ng ◽  
Jillian C. Sweeney ◽  
Carolin Plewa
Keyword(s):  
Systematic Review ◽  
Research Priorities ◽  
Customer Engagement ◽  
Future Research

Unethical sales practices in retail banking

2020 ◽  
Vol 38 (6) ◽  
pp. 1305-1327
Author(s):  
Petek Tosun
Keyword(s):  
Unethical Behavior ◽  
Word Association ◽  
Personal Selling ◽  
Retail Banking ◽  
Future Research ◽  
Banking Services ◽  
Content Type ◽  
Association Analyses ◽  
Significant Difference ◽  
Sales Behavior

PurposeThis study examines the salesperson-driven unethical behavior toward consumers in the retail banking context.Design/methodology/approachConsumer posts on an online social platform were analyzed using content analysis. Cluster analysis and word association analyses were conducted to analyze the posts across ethics dimensions, customer intentions and banking services.FindingsComplaints about salesperson-driven unethical behavior were classified into three clusters: disrespect, fee deception and other deception. Four themes of consumer intentions emerged from data: expecting an action regarding the staff, fixing the problem, exiting the bank, or just expressing the problem on the social platform. There was a significant difference among clusters in terms of intentions. The deception clusters had a stronger association with fixing the problem, while the disrespect cluster had a stronger association with consumers’ willingness to express their complaints and requests regarding corrective actions for the salespeople.Practical implicationsBanks must differentiate their service recovery approach depending on the problem. While a refund can be more appropriate for recovering deception, a corrective action regarding misbehaving sales staff is expected by the customers for the disrespect problem.Originality/valueThis study contributed to the need for current research on personal selling practices and salesperson ethics in banking services. The unethical sales practices were linked to customer intentions, and several associations were found. An unethical sales behavior framework that can be used in future research was represented.

Current Postvention Research and Priorities for the Future

Crisis ◽  
2017 ◽  
Vol 38 (3) ◽  
pp. 202-206 ◽  
Author(s):  
Karl Andriessen ◽  
Dolores Angela Castelli Dransart ◽  
Julie Cerel ◽  
Myfanwy Maple
Keyword(s):  
Social Life ◽  
Online Survey ◽  
Research Priorities ◽  
Future Research ◽  
Physical And Mental Health ◽  
Intercultural Collaboration ◽  
The Social ◽  
The Future ◽  
Suicide Bereavement ◽  
Ethical Approval

Abstract. Background: Suicide can have a lasting impact on the social life as well as the physical and mental health of the bereaved. Targeted research is needed to better understand the nature of suicide bereavement and the effectiveness of support. Aims: To take stock of ongoing studies, and to inquire about future research priorities regarding suicide bereavement and postvention. Method: In March 2015, an online survey was widely disseminated in the suicidology community. Results: The questionnaire was accessed 77 times, and 22 records were included in the analysis. The respondents provided valuable information regarding current research projects and recommendations for the future. Limitations: Bearing in mind the modest number of replies, all from respondents in Westernized countries, it is not known how representative the findings are. Conclusion: The survey generated three strategies for future postvention research: increase intercultural collaboration, increase theory-driven research, and build bonds between research and practice. Future surveys should include experiences with obtaining research grants and ethical approval for postvention studies.

Prophetic Leadership Model: Conceptualizing a Prophet’s Leadership Behaviour, Leader-Follower Mutuality and Altruism to Decision Making Quality

2015 ◽  
Vol 3 (1) ◽  
pp. 93
Author(s):  
Nik Maheran Nik Muhammad
Keyword(s):  
Decision Making ◽  
Social Network ◽  
A Priori ◽  
Complex Function ◽  
Spiritual Leadership ◽  
Leadership Theory ◽  
Future Research ◽  
Leadership Model ◽  
Leadership Behaviour ◽  
Current Leadership

This article advocates that research is lacking on the connection between leadership theory and social network theory. To date, little empirical research has been conducted on leadership and social networks. Thus, the proposition of this article goes beyond traditional leadership models to advocate for a fuller and more integrative focus that is multilevel, multi-component and interdisciplinary, while recognizing that leadership is a complex function of both the organisational leaders and the followers who perform tasks, all of which subsequently leads to decision making qualities. Indeed, the current leadership model focuses on leadership behaviour and the ability to gain followers mutuality, to achieve decision making quality involving the integration of leadership and social network theories. Given the apparent mutable palette of contemporary leadership theory, this emergent construct of the leadership paradigm can expand the poles of the leadership continuum and contribute to a richer and deeper understanding of the relationships and responsibilities of leaders and followers as they relate to decision making qualities. This new construct, which is termed prophetic leadership, explores the literature of the life experiences of the prophet in the ‘Abrahamic Faith’ religion. Drawing on a priori links between the personality trait and spiritual leadership that has recently garnered the interest of scholars, the present study asserts a normative leadership theory that links the personal quality of a leader, posture and principal (based on the Prophet’s leadership behaviour) to synergy and decision making quality. Altruism is proposed to enhance relationships between leadership behaviour and decision making quality. For future research, much work needs to be done specifically aiming to (a) achieve greater clarity of construct definitions, (b) address measurement issues, and (c) avoid construct redundancy.

Prophetic Leadership Model: Conceptualizing a Prophet’s Leadership Behaviour, Leader-Follower Mutuality and Altruism to Decision Making Quality

2015 ◽  
Vol 1 (3) ◽  
pp. 93
Author(s):  
Nik Maheran Nik Muhammad
Keyword(s):  
Decision Making ◽  
Social Network ◽  
A Priori ◽  
Complex Function ◽  
Spiritual Leadership ◽  
Leadership Theory ◽  
Future Research ◽  
Leadership Model ◽  
Leadership Behaviour ◽  
Current Leadership

This article advocates that research is lacking on the connection between leadership theory and social network theory. To date, little empirical research has been conducted on leadership and social networks. Thus, the proposition of this article goes beyond traditional leadership models to advocate for a fuller and more integrative focus that is multilevel, multi-component and interdisciplinary, while recognizing that leadership is a complex function of both the organisational leaders and the followers who perform tasks, all of which subsequently leads to decision making qualities. Indeed, the current leadership model focuses on leadership behaviour and the ability to gain followers mutuality, to achieve decision making quality involving the integration of leadership and social network theories. Given the apparent mutable palette of contemporary leadership theory, this emergent construct of the leadership paradigm can expand the poles of the leadership continuum and contribute to a richer and deeper understanding of the relationships and responsibilities of leaders and followers as they relate to decision making qualities. This new construct, which is termed prophetic leadership, explores the literature of the life experiences of the prophet in the ‘Abrahamic Faith’ religion. Drawing on a priori links between the personality trait and spiritual leadership that has recently garnered the interest of scholars, the present study asserts a normative leadership theory that links the personal quality of a leader, posture and principal (based on the Prophet’s leadership behaviour) to synergy and decision making quality. Altruism is proposed to enhance relationships between leadership behaviour and decision making quality. For future research, much work needs to be done specifically aiming to (a) achieve greater clarity of construct definitions, (b) address measurement issues, and (c) avoid construct redundancy.

RETAIL BANKING SERVICES AND PROSPECTS FOR ITS DEVELOPMENT IN THE REPUBLIC OF UZBEKISTAN

2020 ◽  
Vol 3 (3) ◽  
pp. 26-31
Author(s):  
Zafar Umarov ◽  
◽  
Shahnoza Pardayeva
Keyword(s):  
Retail Banking ◽  
Practical Significance ◽  
Banking Services ◽  
Current State ◽  
The Republic

This article is about a market of retail banking services in Uzbekistan and development of this market. It covered the practical significance of retail banking services, analyzes the current state and ways to improve it. The article analyzes past and current years,identifies problems and provides recommendations for addressing them.

Multi-Echelon Distributed Army Leaders' Information Support Training (Medalist): Prototype Development and Recommendations for Future Research

2004 ◽  
Author(s):  
Christopher R. Graves ◽  
Charles G. Heiden ◽  
Samuel N. Jenkins ◽  
Michael R. Flynn ◽  
Paul G. Smith
Keyword(s):  
Information Support ◽  
Future Research ◽  
Prototype Development
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