scholarly journals Investigating Student Satisfaction With Online Courses

2021 ◽  
Vol 17 (3) ◽  
pp. 12-28
Author(s):  
Jeetendra Pande ◽  
Mythili G.
Keyword(s):  
Student Satisfaction ◽  
Support Services ◽  
Online Courses ◽  
Dropout Rate ◽  
Satisfaction Survey ◽  
Statistical Measures ◽  
High Dropout Rate ◽  
The University ◽  
Students Satisfaction ◽  
Study Center

The educational system has moved towards digitization and online learning in the past two decades. The institutions are focusing on delivering online courses to facilitate the students. Uttarakhand Open University offered online courses to reach the unreached learners. High dropout rate from MOOCs is a global concern. Learners' satisfaction survey is one of the important instruments to investigate the reasons of discontinuance from an online course. Detailed analysis of learners' satisfaction survey will help the educators understand learners' expectations from the course and they can work on these factors which leads to increasing the learners' satisfaction with MOOCs and thereby address high-dropout rates from MOOCs. This paper investigates the students' satisfaction of online courses on academic counselling, assignments, and examination marking process and various support services provided by the university. A structed questionnaire of 5-point Likert scale was administrated using Google form. The data (269 valid responses) have been analysed quantitatively by implying statistical measures. The findings show that academic counselling provided by the university to students are conceptual, clear, and knowledgeable. The students are comfortable on assignment, examination, and their result declarations. Along with this the online services, different initiatives and other support services provided by university are discussed in detail and suggested for further enhancements. Furthermore, it is also concluded that the study center structure is adequate, and personnel at study center are very helpful with students.

scholarly journals MOOC Dropout Prediction Using a Hybrid Algorithm Based on Decision Tree and Extreme Learning Machine

2019 ◽  
Vol 2019 ◽  
pp. 1-11 ◽  
Author(s):  
Jing Chen ◽  
Jun Feng ◽  
Xia Sun ◽  
Nannan Wu ◽  
Zhengzheng Yang ◽  
...  
Keyword(s):  
Decision Tree ◽  
Extreme Learning Machine ◽  
Hybrid Algorithm ◽  
Online Courses ◽  
Dropout Rate ◽  
Massive Open Online Courses ◽  
Wide Range ◽  
Good Classification ◽  
High Dropout Rate ◽  
Learning Machine

Massive Open Online Courses (MOOCs) have boomed in recent years because learners can arrange learning at their own pace. High dropout rate is a universal but unsolved problem in MOOCs. Dropout prediction has received much attention recently. A previous study reported the problem of learning behavior discrepancy leading to a wide range of fluctuation of prediction results. Besides, previous methods require iterative training which is time intensive. To address these problems, we propose DT-ELM, a novel hybrid algorithm combining decision tree and extreme learning machine (ELM), which requires no iterative training. The decision tree selects features with good classification ability. Further, it determines enhanced weights of the selected features to strengthen their classification ability. To achieve accurate prediction results, we optimize ELM structure by mapping the decision tree to ELM based on the entropy theory. Experimental results on the benchmark KDD 2015 dataset demonstrate the effectiveness of DT-ELM, which is 12.78%, 22.19%, and 6.87% higher than baseline algorithms in terms of accuracy, AUC, and F1-score, respectively.

scholarly journals Pengaruh disiplin kerja dan kepuasan kerja terhadap kinerja karyawan

2020 ◽  
Vol 19 (2) ◽  
pp. 115-126
Author(s):  
Novalita Silalahi ◽  
Wilson Bangun
Keyword(s):  
Job Satisfaction ◽  
Human Resources ◽  
Student Satisfaction ◽  
Research Method ◽  
Employee Performance ◽  
Satisfaction Survey ◽  
Key Factors ◽  
Christian University ◽  
Household Workers ◽  
The University

One of the key factors for an organization's success lies in its human resources or employees. Optimal employee performance supports the organization achieving its goals. In this study, problems were found in employee performance, which was the result of a student satisfaction survey on employee services at Maranatha Christian University that had not reached 100%. The purpose of this study was to determine the effect of work discipline and job satisfaction on employee performance. The University staffs consisting of 131 Permanent Administration Workers and 58 Permanent Household Workers are the objects of this study. The research method used was descriptive and explanatory. The results showed that there was a significant influence of work discipline on employee performance. Job satisfaction variable was also found that there was a significant effect on employee performance. Work discipline and job satisfaction are important factors in improving employee performance.

scholarly journals A Grounded Theory Exploration of Language Massive Open Online Courses (LMOOCs): Understanding Students’ Viewpoints

2021 ◽  
Vol 13 (5) ◽  
pp. 2577
Author(s):  
Robert Li-Wei Hsu
Keyword(s):  
Grounded Theory ◽  
Theoretical Model ◽  
Online Courses ◽  
Internet Access ◽  
Dropout Rate ◽  
Massive Open Online Courses ◽  
English For Specific Purposes ◽  
Massive Open Online ◽  
Innovation In Education ◽  
High Dropout Rate

Massive open online courses (MOOCs) have been called the biggest innovation in education in 200 years for their unique attribute of being open and free to any individual with Internet access; however, their high dropout rate has led many people to be concerned or dubious about their effectiveness and applicability. The applicability of MOOCs in English for specific purposes (ESP) courses (in this case, hospitality English) needs more empirical evidence; the present study intends to help fill this gap and extend our current understanding of this issue. This study followed a grounded theory methodology to develop a theoretical model based on a constant dialogue between collected data and the literature. The results suggest that most participants had positive perceptions of language MOOCs (LMOOCs) in general, but some doubted their applicability. Most participants said they would continue to use LMOOCs for learning, depending on the attributes of specific courses. Based on the extracted data, a conceptual model for the applicability of LMOOCs is proposed.

scholarly journals The Effect of Lecturer Service Quality on Students’ Satisfaction in Private Universities

2020 ◽  
Vol 11 (2) ◽  
pp. 223
Author(s):  
Yuyun Elizabeth Patras ◽  
Rais Hidayat
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Quantitative Research ◽  
Survey Methods ◽  
Private University ◽  
Important Variable ◽  
National Education ◽  
The University ◽  
Students Satisfaction

<pre><span lang="EN-US">One of the roles of the university is to support national education goals as part of educating students.<span class="tlid-translation"> Student satisfaction is an important variable for the existence and sustainability of a university, especially a private universities.This research aims to analyze the effect of lecturer service quality on student satisfaction.</span>This research uses quantitative research with survey methods. <span class="tlid-translation">The population of this research were students of a private university at Universitas Pakuan with 543 respondents. The findings of this research were that there was a positive and significant influence between the lecturer service quality on student satisfaction. This means that efforts to increase student satisfaction can be done by improving the quality of lecturer services. Meanwhile, from the 5 dimensions of lecturer service quality, it was found that the empathy dimension had the greatest influence compared to other dimensions of lecturer service quality</span>.</span></pre>

scholarly journals Jamaican high school students satisfaction during the COVID-19 lockdown

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Paul Golding ◽  
Camille Althea Jackson
Keyword(s):  
High School ◽  
High School Students ◽  
Student Satisfaction ◽  
Positive Emotions ◽  
Online Courses ◽  
Teaching Staff ◽  
Online Classes ◽  
School Students ◽  
Content Type ◽  
Students Satisfaction

Purpose Amid the worldwide lockdown and emergency transition to online classes caused by the COVID-19 pandemic, this paper aims to examine high school students’ satisfaction in this unique learning environment. Design/methodology/approach An exploratory factor analysis (EFA) was first used to extract a set of important factors from a number of variables. A logistic regression was subsequently used to access student satisfaction levels during the COVID-19 lockdown. In addition, a small qualitative study was conducted to gain additional insight into student satisfaction ratings. Findings A study sample of 486 usable responses revealed that students were most satisfied with the responsiveness of teaching staff, which included the provision of assignments and feedback on performance. The study also revealed that students experienced a range of emotions; those who experienced positive emotions (joy, pride, hope) were more satisfied than those who experienced negative emotions (frustration, anxiety, boredom). Research limitations/implications Policymakers and educators in high schools could benefit from these findings when formulating policy recommendations to support the manning of operations during crisis situations and justify the introduction of future offerings of blended or online courses. Originality/value The study was conducted in a real and unprecedented crisis which created a unique environment to examine factors influencing Jamaican high school students’ satisfaction levels during the lockdown.

scholarly journals Engagement and desertion in MOOCs: Systematic review

Comunicar ◽  
2022 ◽  
Vol 30 (70) ◽  
Author(s):  
Odiel Estrada-Molina ◽  
Dieter-Reynaldo Fuentes-Cancell
Keyword(s):  
Systematic Review ◽  
Extrinsic Motivation ◽  
Online Courses ◽  
Dropout Rate ◽  
Attrition Rate ◽  
Learning Needs ◽  
Revisión Sistemática ◽  
High Dropout Rate ◽  
Para Determinar ◽  
Future Work

Massive and open online courses (MOOCs) satisfy learning needs from the particularities of their typologies (xMOOC, tMOOC, cMOOC, iMOOC, among others) even though their high dropout rate is still latent. Recent studies reaffirm engagement as an alternative to reduce dropout rates. The literature analyzed has not yet been able to systematize responses as to how to guarantee engagement in MOOCs and thus reduce their attrition rate. And, consistent with that question, are there still challenges for teachers in this area of educational technology? These answers motivated us to carry out this systematic review to determine how engagement has been studied to help reduce the attrition rate in MOOCs. Articles from journals indexed in Scopus or WoS were reviewed applying the PRISMA protocol. At the end of the protocol, it was defined to analyze 40 studies. The results reflect that the main variables are: the design of e-activities, intrinsic and extrinsic motivation, and communication between students. This paper confirms that the main challenges to guarantee engagement in MOOCs are individualized tutoring, interactivity, and feedback. Due to the scarcity of studies that analyze the variables in an integrated way, it is proposed as future work to determine what relationships exist between these variables that interfere with engagement and dropout in MOOCs. Los cursos en línea masivos y abiertos (MOOCs) permiten satisfacer necesidades de aprendizaje desde las particularidades de sus tipologías (xMOOC, tMOOC, cMOOC, iMOOC, entre otras), sin embargo, es aún latente su alta tasa de deserción. Estudios recientes reafirman el engagement como una alternativa para disminuir los índices de deserción. La literatura analizada aún no logra sistematizar respuestas a ¿cómo garantizar el engagement en los MOOCs y disminuir así su tasa de deserción? Y, en coherencia con esa pregunta, ¿existen aún retos del profesorado en este ámbito de la tecnología educativa? Ello motivó a realizar esta revisión sistemática para determinar cómo se ha trabajado el engagement para contribuir a disminuir la tasa de deserción en los MOOCs. Se revisaron artículos de revistas indexadas en Scopus o en WoS aplicando el protocolo PRISMA. Al finalizar el protocolo se definió analizar 40 estudios. Los resultados reflejan que las principales variables son: el diseño e-actividades; la motivación intrínseca y extrínseca y; la comunicación entre los estudiantes. Se ratifica que los principales retos para garantizar el engagement en los MOOCs son: la tutoría individualizada; la interactividad; y la retroalimentación. Debido a la escasez de estudios que analicen de forma integrada las variables antes mencionadas, se propone como trabajo futuro, determinar qué relaciones existen entre estas variables que intervienen en el engagement y la deserción en los MOOCs.

scholarly journals PACE UNIVERSITY’S FOCUS ON STUDENT SATISFACTION WITH STUDENT SERVICES IN ONLINE EDUCATION

2019 ◽  
Vol 7 (2) ◽  
Author(s):  
David Sachs
Keyword(s):  
Online Education ◽  
Student Satisfaction ◽  
Student Services ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Direct Result ◽  
Online Students ◽  
New Ideas ◽  
The University

In 1999, Pace University was awarded a $1,000,000, three-year FIPSE Learning Anytime Anywhere Program (LAAP) Grant. The grant focuses on three areas: online testing, enhanced student support services, and mentoring. Funding from the LAAP grant has enabled the University to greatly enhance the student services that are provided to online students. The focus has been primarily on students who are within the NACTEL program, an online AS in Telecommunications degree offered to individuals working for Citizens Communications, Qwest, SBC and Verizon, and who are members of the Communications Workers of America (CWA) and the International Brotherhood of Electrical Workers (IBEW). FIPSE funding has enabled the University to extensively survey students in the program, by an outside evaluator. These surveys are all online, are tabulated instantly, and provide a steady stream of feedback to administrators and faculty who are involved in the program. In addition, FIPSE funding hasmade it possible to hire individuals who on a regular basis attend to how to best provide enhanced student support services for online students. As new ideas are developed, they are implemented as quickly as possible. This paper will present some of the research findings, and will also provide details about the changes to the NACTEL program that have occurred as a direct result.

Technology-Infused Education

2017 ◽  
pp. 230-240
Author(s):  
Tim Klaus ◽  
Chuleeporn Changchit
Keyword(s):  
Environmental Factors ◽  
Student Satisfaction ◽  
Student Perceptions ◽  
Online Courses ◽  
Traditional Classroom ◽  
Online Course ◽  
Online Classes ◽  
Teaching Online ◽  
The Impact ◽  
Students Satisfaction

Technology can be a useful tool to educate students. Online courses take advantage of these tools and provide students with the flexibility to complete the courses remotely. However, student perceptions of online classes will not be the same as they complete the course remotely, rather than interacting with other students and the instructor in a traditional classroom. This study seeks to better understand the factors of the online course environment and examines the impact that various online environmental factors have on student satisfaction. This study identifies factors that affect students' satisfaction toward the online class. These findings should help instructors teaching online classes concentrate more on factors that are considered to be important to their students.

scholarly journals University Student Satisfaction and Skill Acquisition: Evidence from the Undergraduate Dissertation

2020 ◽  
Vol 10 (2) ◽  
pp. 29 ◽  
Author(s):  
Fidel Martínez-Roget ◽  
Pilar Freire Esparís ◽  
Emilia Vázquez-Rozas
Keyword(s):  
Student Satisfaction ◽  
Skill Acquisition ◽  
Structural Equation ◽  
Santiago De Compostela ◽  
Quality Of Higher Education ◽  
Equation Modelling ◽  
The University ◽  
Students Satisfaction ◽  
Academic Year

One of the main objectives of the Undergraduate Dissertation is to evaluate the skills associated with a degree. Student satisfaction with the training and skills acquired can be an indicator of the quality of higher education. This paper aims to analyse student satisfaction with Undergraduate Dissertation at the Faculty of Economics of the University of Santiago de Compostela (Spain). Based on a survey conducted among 130 students (75.7% of a total of 172 students who presented their UD during the academic year 2013–2014), structural equation modelling was applied to analyse the influence on satisfaction of aspects related to intellectual curiosity and the perception of acquired skills. The results show that the perception of the skills acquired play a crucial role in students’ satisfaction with Undergraduate Satisfaction, conditioned by their perceived future usefulness and backed by personality and motivation elements that encourage their acquisition. The results confirm the significant role played by the tutor, who emerges as an element that boosts the central relations of the model.

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