Business excellence models have a long history of development of sixty years.
Today, the business excellence model can be essentially classified as world?s
most famous models/awards for excellence (Japanese, American and European),
the most popular national models of excellence (the Australian, British,
German, French), as well as models of excellence companies (Siemens, Philips,
Toyota). In the world today there are about 120 models of excellence. The
best way to improve quality of health organizations that have systems of
quality management is by application of the concept of total quality (TQM).
This approach ensures the improvement of overall performance of health
organizations, primarily the internal organization including management,
resources, processes and human resources, health services and performance of
business results. The market requires high quality products and services to
improve the quality of life, or TQM excellence models in all areas of social
subjects operations. It is a process that never ends, and knowing the nature
of man who was never satisfied with achieved, that is main driving force for
social development. We are witnesses today that some countries are
introducing awards to organizations which succeeded in implementation of TQM
and models of excellence for quality achievement. The development of a model
of business excellence (BE) for dental health care is the main subject of the
current study. The aim of this study is to present and analyze the existing
criteria for product excellence and based on that, to define criteria for
models of excellence for dental health care in Serbia.
Patient satisfaction analysis on service quality of dental health care based on empathy and responsiveness