scholarly journals A study of the degree of customer satisfaction with hotel services during COVID

Author(s):  
Zh. S. Rakhimbekova ◽  
T. B. Klimova ◽  
O. M. Zaluchyonova ◽  
А. V. Lipovka

The purpose of the article is to develop proposals to increase the degree of satisfaction of hotel services consumers during COVID among residents of Kazakhstan and Russia. The article examines the issues of service, service, cost and quality of services of hotel enterprises, including measures to counteract coronavirus infection. Marketing research was conducted in the third quarter of 2021, the methodology for determining the degree of satisfaction consisted of six stages. The research results have shown that, despite the existing mobility restrictions in the studied countries, the economically active population feels the need for attractive emotions, rest, and a change of scenery. The survey data showed that the epidemiological situation in the examined countries impacted tourist trips over the past year and a half. The respondents noted the need to comply with health safety measures. The choice of recreation and accommodation facilities was influenced by the cost of PCR analysis, especially for families traveling with children, and the availability of a vaccination passport. Also, in the conditions of COVID, the choice of consumers was made in favor of personal vehicles. This period has increased the demand for domestic tourism facilities. However, most previous consumers’ requirements for services have remained the same – for quality of service, cost, and friendly attitude. The respondents attributed to the key factors: hotel location, clean rooms, and quality of food. 85% of respondents are satisfied with the hotel services and measures of safe stay. Conclusions and recommendations based on the study findings can be applied by the enterprises providing hotel and catering services.

Author(s):  
Mr Syamdidi

Preservation  is  a  common  practice  in  processed  food products  including  fisheries  product.The purpose of preservation in food  is not only maintain the quality of  food but also to prolong theshelf  life  of  food  itself. Preservatives  can be  divided  into  two  groups  i.e.  natural  and chemicalpreservatives.  The  chemical  preservatives  potentially used  in  fishery  industry  are  nitrite,  sulfurdioxide,  benzoic acid  and,  sorbic  acid.  These  preservatives  have  their  own characteristics  oninhibition of microorganisms. Food characteristic such  as  pH, and aw are  the  key  factors on theactivity of antimicrobial agent.


Author(s):  
Julija Petruk ◽  
Oleh Hryhorenko

The article is devoted to topical issues, concerning school children`s high quality food supply. The direct research has been taken among pupils of 1-11forms in 4 Kiev schools. An assessment of the primary and secondary pupils` demand for food supply services during a week and a working day in school canteens was given in the article. The actual organization of meals in school canteens was objectively assessed. Identified both achievements and shortcomings in the organization of student nutrition. The degree of deviation of some indicators of quality of food from those which were reached in the best establishments of restaurant economy, serving the applicants of general secondary education at the place of study, was specified. The factors influencing assessment of the main indicators of food quality in the school canteens and cafeterias were analyzed, such as: range of dishes, quality of dishes, service culture. Significant influence of reforming the organization of pupils` nutrition in secondary schools on quality assessment was found, such as: expanding the range of dishes, improvement of customer service methods, creating a comfortable environment in the places for food consumption as well as taking into account such factors of influence as age features of pupils, food intake, free meals organization and meals payed by parents, the duration of pupils stay in the school an so on. A great attention was payed to searching the ways of expanding the range of dishes in school canteens, the dish quality improvement, the implementation of new methods and forms of service, improvement of service culture. Recommendations were developed: about using the received information when scheduling pupils` meals during the day taking into account features of demand on different days of the week; about changing the pupils` meal organization during extraordinary situations (the spread of coronavirus infection) to neutralize negative influences; about improving indicators of the quality of food organization concerning the experience of the best school canteens and cafeteria etc. The necessity of constant feedback with the school canteens customers was proved, which is very important for achieving the main goal- providing students with quality, safe and rational food.


Author(s):  
Rajib L. Saha ◽  
Sumanta Singha ◽  
Subodha Kumar

Many firms buy cloud services from cloud vendors, such as Amazon Web Services to serve end users. One of the key factors that affect the quality of cloud services is congestion. Congestion leads to a potential loss of end users, resulting in lower demand for cloud services. Although discount can stimulate demand, its effect under congestion is ambiguous; a higher discount leads to higher demand, but it can further lead to higher congestion, thereby lowering demand. We explore how congestion moderates both cloud vendor pricing and the buyer’s fulfillment decisions. We seek to answer how the congestion sensitivity of the end users and the cost of technology impact buyer profitability and the cloud vendor’s choice of discount. We also examine how the cost of technology determines the buyer’s willingness to pass on savings to end users. Our results show that the buyer is not necessarily worse off even when the end users are more intolerant to congestion. In fact, when end users are more congestion sensitive, the demand for cloud services can sometimes increase, and the discount offered by the vendor can decrease. We also observe that a lower cost of technology can sometimes hurt the buyer, and the buyer can pass on lower benefits to end users.


2018 ◽  
Vol 9 (1) ◽  
pp. 114
Author(s):  
M. A. BELYAEVA ◽  
S. P. BURLANKOV ◽  
A. A. GAJOUR ◽  
V. I. PEROV ◽  
A. Yu. SOKOLOV

Relevance of the research: at present moment, healthy catering is a relevant issue for higher education institutions; this includes ensuring the quality of food and automating the sale of set lunches through vending machines, thereby providing students with a better access to healthy food and taking into account consumer preferences. The article presents a comparative analysis of the organization of healthy catering by using vending technologies not only in leading Russian universities, but also at the international level. Goal of the research: to develop diets for male and female students, as well as the mechanisms for their implementation, mainly using vending machines for selling set breakfasts and lunches that meet the regulatory requirements for developed diets. Research methods: the study involved using a range of questionnaires and analyzing preferences of students and university staff. Conducting marketing research, the authors applied methods of market analysis, as well as on-line questionnaires. The research sample included 230 students. Results of the study: the article considers in detail catering at the Plekhanov Russian University of Economics. To compare the results, the authors also studied other six leading universities of Moscow and the data from a number of large international universities. It was determined that most universities require the development of healthy catering, as well as improving the service. These problems are especially acute in the sphere of social catering, and namely in the university catering. Therefore, the authors explored the following aspects: the market situation with the demand for catering services in universities (Russian and international); conducting polls, interviewing the youth to assess the quality of food, service, range of meals, ways of selling dishes and others. The best way to improve catering at universities seems to be through using vending machines, pizza mats and other innovations. However, there are some problems associated with the maintenance of vending machines, which implies their rational location. In addition, it is necessary to develop the required product range, and solve the related tasks of batching, packaging, and logistics.


2021 ◽  
Vol 7 (11) ◽  
pp. 229-239

The article presents an overview of methods for improving the sensory characteristics of food, beverages and dishes: masking and synergy. Masking is understood as hiding undesirable or obviously negative characteristics of products by taste, smell, appearance. To mask the undesirable taste and smell, the most widely used flavor and aroma compositions, which allow not only to block the negative characteristics, but also to give the product a new taste and smell. The use of salt, sugar and its analogues, seasonings, triglycerides with a high content of fatty acids help to hide the taste negative characteristics. In pharmaceuticals, the most common way to mask the bitter taste of a drug is to encapsulate or cover the drug with polymers that block the interaction of taste receptors and the bitter compound. Masking the appearance of food products is primarily achieved by the use of dyes. Synergy is understood as an increase in the intensity of sensation (taste, smell, appearance, texture) as a result of the joint action of several modalities. It has been shown that taste and smell have a strong synergistic effect and often determine the quality of food products. Adding small amounts of salt, sugar, and food acid to a product, dish, or drink at the level of sensation thresholds allows you to enhance both the taste and aroma perception of the product. The taste sensations can also be affected by the color of the product: red and orange products are perceived more sweet, yellow with a lemon tint gives a feeling of sourness of the product, green-freshness and brown and black-increases the feeling of bitterness. The structure of a dish or drink affects the taste and olfactory indicators, so the flavor of the product is formed from the joint sensations of taste, aroma and tactile sensations in the oral cavity. The conducted marketing research on the influence of sound on taste sensations showed: so a crunchy cucumber is perceived as more delicious than a less crunchy one, and the crunch of chips is directly associated with their quality indicators.


2016 ◽  
Vol 13 (01) ◽  
pp. 1650004 ◽  
Author(s):  
Chung Yeh ◽  
Yu-Tang Lee

Change control is considered as the prime power and obstruction of growth. During product research and development, it is difficult to avoid various engineering changes (ECs). Appropriate control of ECs can improve the design and quality of products. This study examines aerospace products from development to production over 17 years including 1180 cases of EC. We use statistical methods to analyze the central and dispersion tendency of the products research and development and then test it to find which key capability factors are important to EC. Some required ECs for a typical aerospace product development are investigated. In this study, key factors for aerospace products are classified into nine categories: Structure, subsystem, electrics, control, electronics, interface, manufacture, engine and others. The results show that the life cycle of electronic parts and time to implement ECs is four to seven years and the electronics manufacturer must improve risk management in product research and development stages to reduce engineering changes effectively. Further, a regression model is developed to recompose integrated planning for controlling the cost and scheduling. Thus, the communication of various designs and the control of ECs can be improved in the initial stages of product research and development.


India's aviation industry is largely untapped with enormous growth opportunities, provided that air transport is still expensive to most of the country's population, almost 40 per cent of whom are the upwardly mobile middle class. The industry will engage and work with policy makers to adopt effective and rational decisions to improve India's civil aviation industry. The primary aim is to identify the factors responsible for low sales of Air India. Secondly, the aim is to evaluate the causal relationship between factors identified and the dependent variable airline choice. It was found that Air India should reduce the cost of ticket on both domestic and international flights. Customer doesn’t find services delivered up to the mark. The quality of food, service of cabin-crew, lateness of flight and safety should be improved by Air India to remain competitive in the market. It has become and more imperative for the Air India to prove its mettle and not just settle on the taxpayers money bailed out by the exchequer but also on price, service and safety ground.


2018 ◽  
Vol 82 (1) ◽  
Author(s):  
Іван Федорович Малежик ◽  
Ігор Володимирович Дубковецький ◽  
Л. В. Стрельченко

В процесі розвитку технічного прогресу харчова промисловість вимагає нових технологічних рішень для підвищення якості харчових продуктів. Сегмент ринку снеків в наш час дуже поширений та популярний серед споживачів, проте якість цих снеків бажала б бути вищою, а асортимент різноманітнішим. Саме ця проблема наштовхнула нас на створення нового продукту з відмінними харчовими властивостями та збалансованим хімічним складом. Маючи базу попередніх досліджень оптимальних параметрів сушіння снеків, необхідно визначити вплив швидкісті руху повітря на процес сушіння. Швидкість циркуляції повітря в сушильному пристрої - найважливіший параметр процесу сушіння. Чим вище швидкість циркуляції, тим, за інших рівних умов, менша тривалість процесу, вища продуктивність сушіння, менша нерівномірність сушіння матеріалу, більші витрати електроенергії і в більшості випадків вища собівартість. Нами запропоновано комбінувати два способи підведення теплоти при сушінні – терморадіаційний і конвективний, що дозволило зменшити відносну вологість повітря і збільшити рушійну силу процесу в порівнянні з сушінням інфрачервоними променями. Для цього була спроектована і виготовлена сушильна установка, яка дозволяє сушити терморадіаційним і конвективним способами як окремо, так і їх поєднанням. В роботі викладені результати досліджень впливу швидкості циркуляції сушильного агента на основні параметрів процесу сушіння в радіаційно-конвективній установці періодичної дії. Механізм та інтенсивність перенесення вологи у матеріалі залежать від взаємопов’язаного комплексу процесів порушення зв’язку вологи з матеріалом та дифузії парогазового середовища через капілярно-порову структуру матеріалу. В даній роботі встановлені залежності основних тепломасообмінних характеристик конвективно-терморадіаційного сушіння яблучних снеків від швидкості руху повітря.In the process of developing technical progress, the food industry requires new technological solutions to improve the quality of food products. The snack market segment is nowadays very popular and popular among consumers, but the quality of these snacks would be desirable, and the assortment is more diverse. This problem has led us to create a new product with excellent nutritional properties and a balanced chemical composition. Having a base of preliminary studies of the optimum parameters of drying snakes, it is necessary to determine the effect of the speed of air movement on the drying process. The rate of air circulation in the dryer is the most important parameter of the drying process. The higher the circulation velocity, the more equal conditions, the shorter the duration of the process, the higher the drying performance, the less uneven material drying, the greater the cost of electricity and in most cases the higher cost. We are proposed to combine two methods of supplying heat during drying - thermal radiation and convection, which allowed to reduce the relative humidity of air and increase the motive force of the process compared with the drying of infrared rays. For this purpose, a drying plant was designed and manufactured, which allows drying by thermal radiating and convection methods both individually and in combination. The paper presents the results of studies on the influence of the circulation velocity of a drying agent on the main parameters of the drying process in a radiation-convective installation of periodic action. The mechanism and intensity of the transfer of moisture in the material depend on the interrelated complex of processes of violation of the connection of moisture with the material and the diffusion of the vapor-gas medium through the capillary-pore structure of the material. In this paper, the dependences of the main heat and mass-exchange characteristics of convective thermo-radiation drying of apple snakes on the velocity of air are determined. 


2009 ◽  
Vol 5 (3) ◽  
pp. 133
Author(s):  
M Agus Ariefuddin ◽  
Tjahjono Kuntjoro ◽  
Yeni Prawiningdyah

Background: An indicator of success in maintaining quality of service in patient nutrition can be measured from leftovers. In average inpatients got soft food as much as 40.1% and about 20.5% of them have leftovers. One benefit of leftover data is that they can be used to evaluate provision of hospital foods. Leftovers indicate that there is a waste in food cost.Objective: To analyze leftovers of hospital soft food in the provision of food using outsourcing system at Gunung Jati Hospital of Cirebon Municipality.Method: This was an observational study that used cross sectional design. Samples were as many as 93 patients. Data were analyzed quantitatively using chi square to identify in factors correlation the presence of leftovers and correlation in respondents’ satisfaction with the quality of food with the presence of leftovers and to identify correlation of irrelevance with leftovers of hospital soft foods portion served with the presence of leftovers. Characteristics of respondents and cost of foods wasted were analyzed using univariate technique.Result: The result of statistical analysis showed that there was significant  correlation in sex, level of education, types of diseases and appetite  on the presence of leftovers (p < 0.05) and there was no significant correlation based on age and class of hospitalization (p > 0.05). There was no significant correlation in respondents’ satisfaction with quality of foods on the presence of leftovers (p > 0.05). There was significant correlation between irrelevances in the amount of soft food portion served on the presence of leftovers.  Total cost foods wasted was Rp 12.559.12/day.Conclusion: There was correlation in sex, level of education, types of diseases and appetite on the presence of leftovers. There was no significant correlation in respondents’ satisfaction with quality of foods on the presence of leftovers (p > 0.05). There was significant correlation between irrelevances in the amount of soft food portion served with leftovers. The cost of foods wasted based on class of hospitalization served greatly varied.


2019 ◽  
Vol 2 (2) ◽  
pp. 210-222
Author(s):  
Tomy Andrianto

ABSTRAK Sejak 2015 Pariwisata Halal di Indonesia terus tumbuh dari ke-6 pada 2015, ke-3 pada 2017 dan tempat pertama pada 2019. Indonesia berfokus pada pengembangan pariwisata halal dengan menargetkan wisatawan Muslim internasional dan domestik termasuk standar sertifikat halal untuk industri restoran . Tujuan utama dari penelitian ini adalah untuk memahami keramahan halal pada implementasi pariwisata halal. Dua tujuan sekunder dari penelitian ini, pertama, untuk mengidentifikasi keramahan halal di restoran halal dan yang kedua untuk memahami persepsi manajemen dan wisatawan lokal tentang sertifikasi halal. Penelitian ini mengamati tiga sampel restoran di Bandung, Indonesia dan mewawancarai manajemen restoran dan wisatawan lokal selama Oktober - Desember 2017. Analisis konten berdasarkan tiga dimensi kualitas layanan yaitu atmosfer, kualitas makanan dan layanan digunakan. Akhirnya, penelitian ini mengungkapkan bahwa manajemen restoran lokal mengabaikan kualitas layanan halal, tetapi dianggap sangat penting untuk manajemen restoran rantai. Pelancong lokal menjelaskan bahwa sertifikat halal tidak penting untuk restoran lokal, tetapi suatu keharusan untuk restoran berantai. Nilai perusahaan dan diferensiasi produk adalah faktor kunci lain dari keramahtamahan halal untuk restoran halal. Keywords: Atmosfir Halal, Halal-ness hospitality, Pengunjung Lokal, Restaurant Halal, Sertifikat Halal.ABSTRACTSince 2015 Halal Tourism In Indonesia continues to grow from 6th in 2015, to 3rd in 2017 and the first place in 2019. Indonesia focuses on developing halal tourism by targeting both international and domestic Muslim traveller including the standardized of the halal certificate for the restaurant Industry. The main aim of this research is to understand the Halal-ness hospitality on the implementation of halal tourism. Two secondary objectives of this research, firstly, to identify the Halal-ness hospitality on halal restaurant and secondly to understand the perception of the management and local traveller about halal certification. This study observes three sample restaurants in Bandung, Indonesia and interviews the restaurant management and local traveller during October – December 2017. Content analysis based on three dimensions of service quality i.e. atmosphere, quality of food and services were used. Finally, this study reveals that the local restaurant management ignored the quality of halal-ness services, but considered highly important for a chain restaurant management. The local traveller describes that halal certificates not crucial for local restaurants, but a must for chain restaurants. Corporates' value and differentiation of products were other key factors of the halal-ness hospitality for halal restaurants. Keywords: Halal Restaurants, Local Travelers, Halal-ness hospitality, Halal Atmosphere, and Halal Certificate


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