Analisis sisa makanan lunak rumah sakit pada penyelenggaraan makanan dengan sistem outsourcing di RSUD Gunung Jati Cirebon

Background: An indicator of success in maintaining quality of service in patient nutrition can be measured from leftovers. In average inpatients got soft food as much as 40.1% and about 20.5% of them have leftovers. One benefit of leftover data is that they can be used to evaluate provision of hospital foods. Leftovers indicate that there is a waste in food cost.Objective: To analyze leftovers of hospital soft food in the provision of food using outsourcing system at Gunung Jati Hospital of Cirebon Municipality.Method: This was an observational study that used cross sectional design. Samples were as many as 93 patients. Data were analyzed quantitatively using chi square to identify in factors correlation the presence of leftovers and correlation in respondents’ satisfaction with the quality of food with the presence of leftovers and to identify correlation of irrelevance with leftovers of hospital soft foods portion served with the presence of leftovers. Characteristics of respondents and cost of foods wasted were analyzed using univariate technique.Result: The result of statistical analysis showed that there was significant correlation in sex, level of education, types of diseases and appetite on the presence of leftovers (p < 0.05) and there was no significant correlation based on age and class of hospitalization (p > 0.05). There was no significant correlation in respondents’ satisfaction with quality of foods on the presence of leftovers (p > 0.05). There was significant correlation between irrelevances in the amount of soft food portion served on the presence of leftovers. Total cost foods wasted was Rp 12.559.12/day.Conclusion: There was correlation in sex, level of education, types of diseases and appetite on the presence of leftovers. There was no significant correlation in respondents’ satisfaction with quality of foods on the presence of leftovers (p > 0.05). There was significant correlation between irrelevances in the amount of soft food portion served with leftovers. The cost of foods wasted based on class of hospitalization served greatly varied.

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Factors Affecting the Decision of Patients to Utilize Health Services for Recycling

Journal La Medihealtico ◽

10.37899/journallamedihealtico.v2i2.317 ◽

2021 ◽

Vol 2 (2) ◽

pp. 58-68

Author(s):

Dherma Wati Bangun ◽

Vivi Eulis Diana

Keyword(s):

Health Services ◽

Regional Hospital ◽

Dominant Factor ◽

Public Confidence ◽

Chi Square ◽

Cross Sectional ◽

Factors Affecting ◽

Health Products ◽

Cross Sectional Design

Patients in health services have different behaviors in deciding to take advantage of health services. Patients used various considerations to make decisions based on the health products or services for re-treatment. The study aimed to analyze the factors that influence the patient's decision in using health services for re-treatment. This research was quantitative with cross-sectional design and conducted at Tanjung Pura Regional Hospital. The population was 3.946 people, and the sample were 247 respondents taken by using purposive sampling. Data analysis was univariate and bivariate using chi-square and multivariate using multiple logistic regression at the 95% confidence level (a= .05). The results showed that the factors that influenced the patient's decision to use health services for re-treatment at the Tanjung Pura Regional Hospital were the service quality of doctors / nurses (p= .000), distance (p=.049), facilities (p=0.000), and service speed (p = .000). The factors that did not influence we age (p=.461). gender (p=.895), education (p=.371), occupation (p=.593). The most dominant factor influencing is facilities with Exp (B)/OR =14.477, meaning that respondents who stated that the hospital facilities were good, had the opportunity to use health services for re-treatment by 14.4 times higher the respondents who stated that the hospital facilities were not good. It is suggested to Tanjung Pura Regional Hospital to propose and allocate a budget for improving hospital facilities that are still lacking and adding new service facilities so that it can increase public confidence for repeat treatment

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Determinants of Injury Incidents in the Productive Aged Groups in Central Sulawesi

Childhood Stunting, Wasting, and Obesity, as the Critical Global Health Issues: Forging Cross-Sectoral Solutions ◽

10.26911/the7thicph.04.30 ◽

2020 ◽

Author(s):

Sea Septiana ◽

◽

Ira Marti Ayu ◽

Keyword(s):

Nutritional Status ◽

Employment Status ◽

Secondary Data ◽

Bivariate Analysis ◽

Chi Square ◽

Cross Sectional ◽

Level Of Education ◽

Cross Sectional Design ◽

Central Sulawesi ◽

Keywords Injury

ABSTRACT Background: Based on RISKESDAS data from 2007, 2013, and 2018, the prevalence of injuries in Indonesia had increased from 7.5%, 8.2%, and 9.2% respectively. In 2018, the proportion of injuries ranked 12th place in morbidity in Indonesia with the highest cases in Central Sulawesi Province (13.8%). This study aimed to determine of injury incidents in the productive aged groups in Central Sulawesi. Subjects and Method: This was a cross-sectional design conducted in Central Sulawesi from October 2019 to January 2020. A total of 1,323 reproductive-aged household members was selected by random sampling method. The dependent variable was the incident of injury. The independent variables were age, gender, level of education, employment status, and nutritional status. The data were collected from secondary data of basic health research data in 2018 with household dan individual questionnaires. Bivariate analysis was performed by chi-square method. Results: The bivariate analysis showed that the incidence of injury among the productive aged groups increased with age (OR= 1.50; 95% CI= 1.10 to 2.05; p= 0.021), gender (OR= 1.29; 95% CI= 1.03 to 1.62; p=0.030), level of education (OR= 2.01; 95% CI= 1.14 to 3.56; p= 0.010), employment status (OR= 1.86; 95% CI= 1.19 to 2.90; p= 0.005), and nutritional status (OR= 0.77; 95% CI= 0.55 to 1.07; p= 0.033). Conclusion: The incidence of injury among the productive aged groups increases with age, gender, level of education, employment status, and nutritional status. Keywords: injury, incidents, determinants, productive age Correspondence: Sea Septiana. Universitas Esa Unggul. Jl. Arjuna Utara No. 9, Kebon Jeruk, West Jakarta, 11510. Email: [email protected]. Mobile: +628978233316 DOI: https://doi.org/10.26911/the7thicph.04.30

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Hubungan Karakteristik dan Kecerdasan Spiritual Perawat dengan Pemenuhan Kebutuhan Layanan Spiritual Pasien Rawat Inap

ARKESMAS (Arsip Kesehatan Masyarakat) ◽

10.22236/arkesmas.v4i2.3821 ◽

2020 ◽

Vol 4 (2) ◽

pp. 179-184

Author(s):

Nur Herawati ◽

Emma Rachmawati ◽

Mouhamad Bigwanto

Keyword(s):

Spiritual Intelligence ◽

Primary Data ◽

P Value ◽

Service Needs ◽

Chi Square ◽

Cross Sectional ◽

Level Of Education ◽

Chi Square Test ◽

Cross Sectional Design ◽

The Relationship

ABSTRACT Nurses in meeting spiritual service needs in patients are influenced by one of the factors namely spiritual intelligence. The purpose of the study was to determine the relationship between characteristics and nurse's spiritual intelligence by fulfilling the inpatient spiritual service needs in Banten Hospital in 2019. The study was conducted in Banten General Hospital in July-August 2019. This research was quantitative with a cross-sectional design by using a questionnaire as a primary data and using Chi-square test as the data analysis. The sample used all nurses in population with total sampling to 71 nurses. The results showed that respondents who fulfilled the needs of spiritual services were not as good as 37 respondents (52.1%). Bivariate results showed variables related to meeting spiritual service needs, namely the level of education (p value = 0.039), length of work (p value =0.042), and nurse spiritual intelligence (p value =0.022). Based on the results of this study it is suggested that there is a need for assistance or special mentors conducted by senior nurses to junior nurses (length of work ≤ 4 years). Because the results of this research prove that nurses who have a new length of work who have the opportunity to meet the needs of spiritual services are not good for patients. Keywords : Nurses, Spiritual Intelligence, Spiritual Service Needs.

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Analisis Keputusan Pasien Untuk Dirawat Di Rumah Sakit Umum Daerah Kabupaten Gayo Lues

Jurnal Skala Kesehatan ◽

10.31964/jsk.v10i2.215 ◽

2019 ◽

Vol 10 (2) ◽

pp. 48-56

Author(s):

Merna Merna

Keyword(s):

District Hospital ◽

Health Care Facilities ◽

Economic Situation ◽

Community Leaders ◽

Dominant Factor ◽

Chi Square ◽

Cross Sectional ◽

Personality Perception ◽

Cross Sectional Design

Abstract: The quality of hospital services is a form of patient assessment so that it becomes a consideration to decide to be admitted to the hospital. The behavior of patients in making decisions to choose health care facilities in hospitals is influenced by several factors. This study was to analyze patients' decisions to be treated. This type of research is an analytical survey with cross sectional design. The study was conducted at the Gayo Lues Hospital. The population of this study was 4,851 people, the samples were 114 people. Data analysis was univariate, bivariate using chi-square and multivariate using multiple logistic regression at 95% confidence level (a=0.05). The results showed that the factors that influenced the patient's decision to be treated at Gayo Lues Hospital in 2018 were support from community leaders (p=0.018), economic situation (p=0.007), personality (p=0.008), perception (p=0.009), and attitude (p=0.001). While the variables that were not influential were family support (p=0.322), culture (p=0.471), social class (p=0.672), work (p=0.537), motivation (p=0.065). The most dominant factor that influences the attitude of the patient's decision to be treated in Gayo Lues District Hospital is the attitude variable with Exp (B) = 5.982 (95% CI = 2.005-17.847) means that respondents who are positive have the opportunity to decide to be treated at Gayo Lues District Hospital 5.9 times higher than respondents who are negative. The patient's decision to be treated at the Gayo District Hospital is influenced by the support of community leaders, economic situation, personality, perception, and attitude.

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HUBUNGAN KINERJA PERAWAT DENGAN KEPUASAN PASIEN DI INSTALASI GAWAT DARURAT RSU GMIM PANCARAN KASIH MANADO

JURNAL KEPERAWATAN ◽

10.35790/jkp.v7i1.24348 ◽

2019 ◽

Vol 7 (1) ◽

Author(s):

Rifka E. Rama ◽

Mona Wowor ◽

Lenny Gannika

Keyword(s):

Statistical Analysis ◽

Emergency Room ◽

Physical Condition ◽

Chi Square ◽

Cross Sectional ◽

Purposive Sampling ◽

Patient’S Satisfaction ◽

The Cost

Abstrack: Performance is a person’s achievement with regard to all tasks assigned to him.Patient satisfaction can be influenced by factors such as, not in line with expectations andreality, service and personnel behavior is unsatisfactory, the physical condition of theenvironment, the cost is too high, and the promotion is not in accordance with reality. Thepurpose of this research is to identify The Correlation between nurse’s performances andpatient’s satisfaction in Emergency Room of RSU GMIM Pancaran Kasih Manado. Thisresearch used cross sectional approach. The respondents are consisted of 94 patients and thesampling technique used purposive sampling. Questionnaires were used as the measuringinstrument. The result of this research was analyzed by statistical analysis used chi square.The result indicates value (p=0,000) which means the Ha was accepted or there is correlationbetween nurse’s performance and patient’s satisfaction in Emergency Room of RSU GMIMPancaran Kasih Manado. In conclusion this study shows that there are relations between thenurse performance and the patient’s satisfaction in Emergency Room of GMIM PancaranKasih Public Hospital.Keywords : Nurse performance, Patient satisfactionAbstrak: Kinerja merupakan pencapaian atau prestasi seseorang berkenaan dengan seluruhtugas yang dibebankan kepadanya. Kinerja perawat yang andal, mandiri, dan professional akanmembuat pasien merasa puas melalui asuhan keperawatan yang diberikan. Kepuasan pasiendapat dipengaruhi oleh faktor-faktor seperti, tidak sesuai harapan dan kenyataan, layanan danperilaku personel kurang memuaskan, kondisi fisik lingkungan tidak menunjang, biaya terlalutinggi, dan Promosi/iklan tidak sesuai dengam kenyataan. Tujuan penelitian ini untukmengidentifikasi hubungan kinerja perawat dengan kepuasan pasien di IGD RSU GMIMPancaran Kasih Manado. Desain Penelitian ini menggunakan pendekatan cross sectional.Responden terdiri dari 94 pasien dengan teknik pengambilan sampel dengan cara PurposiveSampling. Pengumpulan data menggunakkan kuesioner. Hasil Penelitian uji kolerasi yangdigunakan dalam penelitian ini adalah uji Chi Square. Hasil penelitian menunjukkan nilai(P=0,000) yang berarti Ha di terima atau ada hubungan yang signifikan antara kinerja perawatdengan kepuasan pasien di IGD RSU GMIM Pancaran Kasih Manado. Kesimpulan hasilpenelitian ini menunjukkan bahwa terdapat hubungan yang signifikan antara kinerja perawatdengan kepuasan pasien di IGD RSU GMIM Pancaran Kasih Manado.Kata kunci : Kinerja Perawat, Kepuasan Pasien

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Myths and taboos in dentistry

International Journal of Research in Medical Sciences ◽

10.18203/2320-6012.ijrms20171821 ◽

2017 ◽

Vol 5 (5) ◽

pp. 1936

Author(s):

Sadhana A. Raina ◽

Poorvi S. Jain ◽

Manjusha M. Warhadpande

Keyword(s):

Statistical Analysis ◽

Tertiary Education ◽

Dental Health ◽

Economic Status ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Equal Distribution ◽

The People ◽

Cross Sectional Design

Background: India, a developing country, faces many challenges in rendering health needs to its countrymen. The influence of culture is seen in every discipline of health and medical practices, and dentistry is no exception. This study was performed to investigate the existence of myths and taboos in dentistry, to assess the variation of these myths across various demographic aspects and socio-economic status, to co-relate the existence of myths with the oral health of the subject and to impart education to the people regarding abolishing the myth as that will be a hindrance towards a healthy life in patients. Methods: The study had a cross-sectional design, used a structured questionnaire and was conducted to assess the existence of dental myths and taboos and to determine its correlation with the OHIS index of the patients. Statistical analysis software SPSS V 16.0 was used. Descriptive & inferential statistical analysis was performed on categorical and continuous data. Chi-square, independent sample T tests and ANOVA test were used to compare the distribution of caries and OHI-S between different groups. P value less than 0.05 (p<0.05) was considered to be significant. Socioeconomic status was also calculated.Results: In the present study it was found that the there was almost an equal distribution of prevalence of myths in the educated as well as uneducated patients .Also the ratio of existence of myths was found higher in females as compared to males.Conclusions: Existence of myths and taboos regarding dental health has started decreasing among the urban population due to the widespread of awareness regarding dentistry.But still there is prevalence of some myths in the patients having primary education as compared to patients having secondary and tertiary education. If community is educated about proper prevention and cure, the myths relating dental concepts will vanish from the society and over all dental health status of the community will improve.

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Faktor asupan zat besi dan sosio ekonomi dengan kejadian anemia pada ibu hamil

Jurnal Skala Kesehatan ◽

10.31964/jsk.v9i1.145 ◽

2018 ◽

Vol 9 (1) ◽

Author(s):

Oktaviani Oktaviani

Keyword(s):

Sampling Method ◽

Family Income ◽

Social Economic ◽

Chi Square ◽

Cross Sectional ◽

Level Of Education ◽

Consecutive Sampling ◽

Anemia During Pregnancy ◽

Cross Sectional Design ◽

Chi Square Analysis

ABSTRAK Latar Belakang: Anemia pada kehamilan memerlukan perhatian karena potensial membahayakan ibu dan anak. Anemia pada ibu hamil meningkatkan risiko kematian ibu. Tingginya kejadian anemia berkaitan dengan kurangnya asupan zat besi, selain itu rendahnya pendidikan, dan informasi. Puskesmas Kereng Bangkirai merupakan salah satu puskesmas Pelayanan Obstetri Neonatal Emergensi Dasar (PONED) di Kota Palangka Raya dan jumlah ibu hamilnya mendapatkan tablet FE paling rendah. Tujuan : untuk menganalisis hubungan faktor asupan zat besi dan sosial ekonomi dengan kejadian anemia pada ibu hamil di wilayah kerja Puskesmas Kereng Bangkirai Metode: Jenis penelitian ini dengan rancangan cross sectional. Sampel penelitian ini adalah Ibu yang hamil yang ada di wilayah kerja Puskesmas Kereng Bangkirai berjumlah 140 responden. Pemilihan sampel dipilih dengan menggunakan consecutive sampling Analisis univariat dilakukan dengan distribusi frekuensi, analisis bivariat dengan chi-square. Hasil: penelitian menunjukkan Variabel asupan zat besi ada hubungan bermakna dengan anemia(p=0,03). Variabel sosio ekonomi (pendidikan Ibu (p=0,05), pendidikan suami (p=0,81), pekerjaan Ibu (p=0,40), pekerjaan suami (p=0,27) dan pendapatan keluarga (p=0,85)) tidak ada hubungan bermakna dengan anemia. Simpulan : asupan zat besi merupakan faktor risiko kejadian anemia pada ibu hamil. Kata kunci: Anemia dalam kehamilan, Asupan Zat Besi, dan Ibu hamil ABSTRACT Background: Anemia occurance during pregancy emerges to put into consideration, since it potentially harmful for both mother and infant. It is usually raise the risk of mother mortality. Highly occurance of anemia was suggested to related to especially for Iron (Fe). Moreover, it is was due to low educational level,and information. Puskesmas Kereng Bangkirai is one of public health in Palangka Raya Municipality, on which has basic emergency obstectric-neonatal services, so-called PONED. There is also showed that the number of mother has a lower access to Fe tablet. Objective : The study is to analyze the relationships between iron (Fe) consumption and social economic with anemia occurance durng preganancy in an area of Puskesmas Kereng Bangkirai. Methods: Research is cross sectional design. Sample was 140 pregnant women surrounding the Puskesmas Kereng Bangkirai. The sample was determined using consecutive sampling method. Univarate analysis was conducted using distribution of frequency, bivariate with chi-square analysis. Results: revealed that the Fe consumption (p=0.03) has significance relationship with anemia occurance. The socio-economic (mother level of education (p=0.05), husband level of education (p=0.81), mother occupation (p=0.40), husband occupation (p=0.27), and family income (p=0.85). Conclusion: It is suggested, that the Iron (Fe) consumption is the risks factor of anemia occurance during pregancy. Keywords: anemia during pregnancy, the Iron (Fe) consumption, women pregnancy

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Perbedaan Kualitas Hidup Lansia yang Aktif Mengikuti Posyandu Lansia dengan yang Tidak Aktif Mengikuti Posyandu Lansia di Kelurahan

PROFESSIONAL HEALTH JOURNAL ◽

10.54832/phj.v1i2.106 ◽

2020 ◽

Vol 1 (2) ◽

pp. 65-72

Author(s):

Salestin Rambu Malairu ◽

Joko Pitoyo

Keyword(s):

Quality Of Life ◽

Health Service ◽

Design Research ◽

Chi Square ◽

Cross Sectional ◽

Service Centre ◽

Chi Square Test ◽

Elderly Health ◽

Cross Sectional Design

Problems often faced by eldery is decreasing ability is like physical health, or decrease ability to socialize with others. Health Service Centre is one of activities aimed to elderly to get health services easily.Objective aim to know differences from quality of life of active elderly with inactive elderly on follow health service centre in Mojolangu Village Of Lowokwaru District, method is design research is used a Cross Sectional design. Sample are 40 elderly, taking sample is using purposive sampling. Samples divided to 2, that is 20 elderly who are active, and 20 elderly who are inactive Data analysis is using Chi Square test. The results showed there are 5 (25%) respondents who are actively follow elderly Health Service Centre had a good quality of life, while 1 (5%) respondents who are inactively follow elderly Health Service Centre had a good quality of life. Respondents with a good quality of life average attendance participed in elderly Health Service Centre by 7 times, while inactive elderly as much as 3/4 times. Chi Square test results obtained by the value of p = 0,002, so concluded there is a differences from quality of life of active elderly with inactive elderly on follow health service centre in Mojolangu Village of Lowokwaru. Suggestion from this study are further researchers can use this research and more developed. Keywords: Quality of Life, Elderly, Health Service Centre

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Kepemilikan Jaminan Kesehatan dengan Kepuasan Pasien di Puskesmas Jetis 1 Bantul, Yogyakarta

Jurnal Endurance ◽

10.22216/jen.v4i2.3255 ◽

2019 ◽

Vol 4 (2) ◽

pp. 325

Author(s):

Aprianus Umbu Zogara

Keyword(s):

Quality Of Service ◽

Patient Satisfaction ◽

Health Insurance ◽

Quantitative Research ◽

Sampling Technique ◽

Chi Square ◽

Cross Sectional ◽

Cross Sectional Design ◽

Chi Square Analysis

Quality of service is an important thing that must be considered by every facility of health services in providing service to patients. Quality of service is closely linked with comprehensive and systematic services to provide excellent service without distinguishing any patients either public or health-care users. The purpose of this study to determine the relationship between the ownership of health insurance with patient satisfaction in Puskesmas Jetis 1 Bantul, Yogyakarta. This research is a quantitative research with cross- sectional design. Samples in this study were patients who came to visit or seek treatment and enrolled in Puskesmas Jetis 1 Bantul as many as 97 people taken by accidental sampling technique. Data were analyzed using chi-square analysis. The results showed most of the respondents who have collateral such as Askes, JKN, Jamkesda, and Jamkesmas (67%) were satisfied with the services provided. The result of chi-square correlation test shows that there is correlation between assurance ownership and patients satisfaction at Puskesmas Jetis 1 Bantul, Yogyakarta which is shown by Sig value. of 0.00 (Sig <0.05). This study can be concluded that there is a significant relationship between guarantee ownership and patient satisfaction with the majority of patients who have more satisfied health insurance. Kualitas pelayanan merupakan suatu hal penting yang harus diperhatikan oleh setiap fasilitas pelayanan kesehatan dalam memberikan pelayanan terhadap pasien.Kualitas pelayanan berhubungan erat dengan pelayanan yang komprehensif dan sistematis untuk memberikan pelayan yang prima tanpa membedakan setiap pasien baik umum maupun pengguna jaminan kesehatan. Tujuan penelitian ini untuk mengetahui hubungan antara kepemilikan jaminan kesehatan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta. Penelitian ini merupakan penelitian kuantitatif dengan desain cross-sectional. Sampel dalam penelitian ini adalah pasien yang datang berkunjung atau berobat dan terdaftar di Puskesmas Jetis 1 Bantul sebanyak 97 orang yang diambil dengan menggunakan teknik accidental sampling.Data dianalisis menggunakan analisis chi-square. Hasil penelitian menunjukkan sebagian besar responden yang memiliki jaminan seperti Askes, JKN, Jamkesda, dan Jamkesmas (67%) merasa puas dengan pelayanan yang diberikan. Hasil uji korelasi chi-square menunjukkan terdapat hubungan antara kepemilikan jaminan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta yang ditunjukkan dengan nilai Sig. sebesar 0,00 (Sig < 0,05). Penelitian ini dapat disimpulkan terdapat hubungan yang signifikan antara kepemilikan jaminan dengan kepuasan pasien dengan mayoritas pasien yang memiliki jaminan kesehatan yang lebih merasa puas.

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ANALYSIS OF THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PATIENT SATISFACTION IN POLYCLINIC ACUPUNCTURE AND HERBS LKTM PALEMBANG

Jukema (Jurnal Kesehatan Masyarakat Aceh) ◽

10.37598/jukema.v7i1.1064 ◽

2021 ◽

Vol 7 (1) ◽

pp. 35-42

Author(s):

Nurehan Maulana ◽

Leni Novianti ◽

Sutriyati Sutriyati

Keyword(s):

Patient Satisfaction ◽

Health Services ◽

Health Workers ◽

Active Role ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Cross Sectional Design ◽

The Relationship

Background: Satisfactory and quality service will form patients/customers loyalty, and satisfaction is very closely related to word of mouth. The next effect will continue on the process of forming an improved image of health care agencies. The standard of patient satisfaction in health services is set nationally by the Ministry of Health at a minimum for patient satisfaction, which is above 95%. The purpose of this study is to find out the relationship between the quality of service in aspects of staff attitude, service facilities, and rates/fees with patient satisfaction in polyclinic acupuncture and herbal LKTM Palembang. Methods: This research is quantitative and uses an analytic survey with a cross sectional design. The sample in this study were all patients of the Palembang Community Traditional Health Workshop (LKTM) in 2020 who visited during the study period, numbering 85 people. Result: Based on the results of the study, 62.4% expressed satisfaction with the services in Polyclinic Acupuncture and Herbs (LKTM). The dimension that needs to be improved is the Assurance dimension in the officer's capability section. Based on the result of Chi-Square statistical test, the level of patients satisfaction to the service attitude of the officer, with a p-value of 0.000. Recommendation: for LKTM Palembang, it is expected to improve the quality of existing health workers and always play an active role in health services, maintain existing facilities, and review the costs set.

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