scholarly journals Gestión de seguridad y salud ocupacional y riesgos laborales en una empresa constructora del Perú

2021 ◽  
Vol 2 (4) ◽  
pp. 5195-5205
Author(s):  
Jossimar Ortega Aliaga ◽  
Rubén Moisés Mauricio Avalos ◽  
Jimmy Edison Macedo Bedoya ◽  
César Orlando Yumpo Chuquilin
Keyword(s):  
Knowledge Management ◽  
Internal Consistency ◽  
High Reliability ◽  
P Value ◽  
Cronbach’S Alpha ◽  
Cross Sectional ◽  
Knowledge Application ◽  
Cronbach's Alpha ◽  
Cross Sectional Design ◽  
San Martín

El estudio de investigación tuvo como objetivo determinar la relación entre la gestión del conocimiento en la productividad de la empresa CONSTRUCTORA PBG E.I.R.L. San Martín de Porres, 2020. El tipo de investigación fue de tipo básica, diseño correlacional, transversal. La muestra estuvo conformada por 70 colaboradores, con una población censal de 70 trabajadores, con instrumentos validados por expertos y una alta fiabilidad. La escala de percepción de la gestión del conocimiento, para el presente estudio presentó confiabilidad con Alfa de Cronbach de 0.788 indicando una fuerte consistencia interna, y la Escala de productividad, para la investigación presentó validez de confiabilidad con Alfa de Cronbach de 0.891 indicando una fuerte consistencia interna. Los resultados  descriptivos de la  variable gestión del conocimiento  según los trabajadores el 35.7% lo considera deficiente, el 42.9% los considera regular y el 21.4% es considerado como eficiente; en la dimensión Creación del conocimiento, el 28.6% lo considera deficiente, el 50.0% los considera regular y el 21.4% es considerado como eficiente; en la dimensión Transferencia del conocimiento el 25.7% lo considera deficiente, el 45.7% los considera regular y el 28.6% es considerado como eficiente; en la dimensión Aplicación del conocimiento el 28.6% lo considera deficiente, el 42.9% los considera regular y el 28.6% es considerado como eficiente. Los resultados nos indicaron la gestión del conocimiento se relaciona con la productividad se relacionan moderadamente con un (Rho 0,622 y p-valor 0,000)   The research study aimed to determine the relationship between knowledge management on the productivity of the company CONSTRUCTORA PBG E.I.R.L. San Martín de Porres, 2020. The type of research was basic, correlational, cross-sectional design. The sample consisted of 70 collaborators, with a census population of 70 workers, with instruments validated by experts and high reliability. The knowledge management perception scale for the present study presented reliability with Cronbach’s Alpha of 0.788 indicating strong internal consistency, and the Productivity Scale, for the investigation, presented reliability validity with Cronbach’s Alpha of 0.891 indicating strong internal consistency. The descriptive results of the knowledge management variable according to the workers, 35.7% consider it deficient, 42.9% consider it regular and 21.4% consider it efficient; in the Knowledge creation dimension, 28.6% consider it deficient, 50.0% consider it regular and 21.4% consider it efficient; In the knowledge transfer dimension, 25.7% consider it deficient, 45.7% consider it regular and 28.6% consider it efficient; In the Knowledge Application dimension, 28.6% consider it deficient, 42.9% consider it regular and 28.6% consider it efficient. The results indicated that knowledge management is related to productivity and is moderately related to a (Rho 0.622 and p-value 0.000)

scholarly journals How Prepared are Hospital Employees for Internal Fire Disasters? A Study of an Indian Hospital

2016 ◽  
Vol 4 (1) ◽  
pp. 20-24
Author(s):  
Kasturi Shukla ◽  
Priyadarshini Chandrashekhar ◽  
Shweta Mehta
Keyword(s):  
Fire Safety ◽  
Content Validity ◽  
Disaster Preparedness ◽  
High Reliability ◽  
P Value ◽  
Cronbach’S Alpha ◽  
Cross Sectional ◽  
Preparedness Plan ◽  
Hospital Employees ◽  
Cronbach's Alpha

ABSTRACT Introduction In case of internal disasters, such as fire in hospitals, health services to the community are severely hampered with the additional morbidity of victims, such as employees and visitors present when the disaster strikes. Risk assessment and fire preparedness are most crucial proactive measures to prevent fire disasters and minimize the loss in a hospital; however, scanty studies are available on this topic. Materials and methods This cross-sectional study was conducted at a multispecialty hospital in Mumbai, Maharashtra (India), during March. April 2014. Fire-Safety Preparedness Framework (FSPF) was designed with four domains (risk and vulnerability assessment, response mechanisms and strategies, preparedness plan and information management) for evaluation of fire safety preparedness of hospital employees. Baseline variables were summarized; instrument was tested for reliability using Cronbach's alpha and content validity through review by experts. The number of correct responses for each question was further analyzed across the type of employee. Results The instrument showed high reliability (Cronbach's alpha = 0.89, p-value. 0.01) and content validity. A total of 207 employees (mean age 32) 8.3 years, 63% females) consented and participated in the study. Out of 20 questions, awareness was high (90%) only for three questions from Response mechanism and strategies-domain. For the remaining questions, awareness was moderate to low. The awareness varied highly with the type of employee. Conclusion The FSPF is a reliable tool for application in the Indian context for hospital employees. Disaster preparedness training and drill need to involve employees from all departments as awareness levels varied highly with type of employee. How to cite this article Shukla K, Chandrashekhar P, Mehta S. How Prepared are Hospital Employees for Internal Fire Disasters? A Study of an Indian Hospital. Int J Res Foundation Hospc Health Adm 2016;4(1):20-24.

scholarly journals Validity and reliability of the Noor Evidence-Based Medicine Questionnaire: A cross-sectional study

PLoS ONE ◽  
2021 ◽  
Vol 16 (4) ◽  
pp. e0249660
Author(s):  
Mohd Noor Norhayati ◽  
Zanaridah Mat Nawi
Keyword(s):  
Evidence Based Medicine ◽  
Healthcare Professionals ◽  
High Reliability ◽  
Internal Consistency Reliability ◽  
Evidence Based ◽  
Validity And Reliability ◽  
Cronbach’S Alpha ◽  
Cross Sectional ◽  
Cronbach's Alpha ◽  
Based Medicine

Background Evidence-based medicine (EBM) is a widely accepted scientific advancement in clinical settings that helps achieve better, safer, and more cost-effective healthcare. However, presently, validated instruments to evaluate healthcare professionals’ attitude and practices toward implementing EBM are not widely available. Therefore, the present study aimed to determine the validity and reliability of a newly developed knowledge, attitude, and practice (KAP) questionnaire on EBM for use among healthcare professionals. Methods The Noor Evidence-Based Medicine Questionnaire was tested among physicians in a government hospital between July and August 2018. Exploratory factor analysis and internal consistency reliability-based Cronbach’s alpha statistic were conducted. Results The questionnaire was distributed among 94 physicians, and 90 responded (response rate of 95.7%). The initial number of items in the KAP domains of the Noor Evidence-Based Medicine Questionnaire were 15, 17, and 13, respectively; however, two items in the practice domain with communalities <0.25 and factor loadings <0.4 were removed. The factor structure accounted for 52.33%, 66.29%, and 55.39% of data variance in the KAP domains, respectively. Cronbach’s alpha values were 0.81, 0.81, and 0.84 for KAP domains, respectively, indicating high reliability. Conclusions This questionnaire can be used to evaluate the knowledge, attitudes, and behaviour of healthcare professionals toward EBM. Future testing of this questionnaire among other medical personnel groups will help expand the scope of this tool.

scholarly journals Divergent Patterns of Confrontation With Death Using the Anticipated Farewell to Existence Questionnaire (AFEQT): Cross-Sectional Comparative Study of Four Samples With Increasing Proximity to Death.

2021 ◽  
Author(s):  
Juan Valdés-Stauber ◽  
Ursula Stabenow ◽  
Jakob Böttinger ◽  
Sarah Kramer ◽  
Reinhold Kilian
Keyword(s):  
End Of Life ◽  
Internal Consistency ◽  
Convergent Validity ◽  
Eastern Cooperative Oncology Group ◽  
Assessment Tools ◽  
Human Beings ◽  
Middle Aged ◽  
Cronbach’S Alpha ◽  
Cross Sectional ◽  
Cronbach's Alpha

Abstract Background: Based on the concept of “Daseinsverabschiedung”, an anthropological theory of “Anticipated Farewell to Existence” (AFE) was suggested on the basis of six grounding dimensions (“derived in AFE”): selfhood (“expiration of the time of existence”), interpersonality (“altruistic preoccupation”), temporality (“struggle for acceptance”), corporeality (“wounded physical integrity”), worldliness (“reconciliation with own existence”), and transcendence (“self-transcendence”). The purpose of the study is to investigate the extent to which the relevance of these anthropological dimensions differs between people in different stages of life, especially those facing their own death.Methods: The sample (N=485) consists of dying individuals in palliative wards and hospices (n=121); old people living in nursing homes not suffering from a mortal disease (n=62); young adults (n=152), and middle-aged adults (n=150). The relevance of anticipated farewell to existence was measured by means of the “Anticipated Farewell to Existence Questionnaire” (AFEQT). Further assessment tools: Big Five Inventory (BFI-10), Life Attitude Profile (LAP-R), Eastern Cooperative Oncology Group (ECOG), and Basic Documentation for Psycho-Oncology (PO-Bado). The internal consistency of the AFEQT was assessed using Cronbach’s alpha and convergent validity by means of dimensions of LAP-R. Differences in the relevance of the AFEQT dimensions among stages of life were estimated by means of multiple regression models.Results: According to Cronbach’s alpha, the internal consistency of the AFEQT subscales was sufficient for the whole sample. Convergent validity with dimensions of LAP-R was found for young and middle-aged participants. Dying people scored significantly higher for most of the dimensions than young and middle-aged as well as elderly people. Personality traits of “oenness” and “agreeableness” are positively associated with the extent of assessed dimensions of AFEQT.Conclusions: Anthropological reflections on the structure of human beings, which is activated or actualized in a special way in the face of death, can provide a framework for practice facing a humanization of medicine at the end of life, considering real experiences, possible needs, and underlying human conditions when facing end of life. The dimensions proposed can be taken into account in a sensitive way by supporting dialogues with dying people and their relatives.Trial registration: observational study.

scholarly journals Validity and reliability testing of the Indonesian version of the eHealth Literacy Scale during the COVID-19 pandemic

2021 ◽  
Vol 27 (1) ◽  
pp. 146045822097546
Author(s):  
Maria Cellina Wijaya ◽  
Yudhistira Pradnyan Kloping
Keyword(s):  
Internal Consistency ◽  
Pearson Correlation ◽  
Intraclass Correlation ◽  
Correlation Method ◽  
Validity And Reliability ◽  
Cronbach’S Alpha ◽  
Acceptable Result ◽  
Cross Sectional ◽  
Ehealth Literacy ◽  
Cronbach's Alpha

Nowadays, it is common for people to look for health care information on the internet. The eHealth Literacy Scale (eHEALS) is commonly used to measure eHealth literacy. As of the publication of this study, the Indonesian version for eHEALS has not been published even though eHealth literacy is necessary, especially in the current COVID-19 pandemic. We aimed to evaluate the validity and reliability of the Indonesian version of eHEALS (I-eHEALS). A total of 100 respondents in East Java were involved in this cross-sectional study. Pearson-product moment correlation method and construct validity were used to validate the results. The reliability was determined based on the Cronbach’s alpha internal consistency measurement and intraclass correlation coefficient (ICC). The Pearson correlation analysis results are significantly higher ( r > 0.254, p < 0.01) compared to the critical value table. Single factors accounting for 57.66% variance in the scales exhibit a unidimensional latent structure. The internal consistency between items is excellent as shown by the Cronbach’s alpha coefficient (0.91). The ICC analysis shows an acceptable result (0.552, p < 0.01). The I-eHEALS is valid and reliable to be used for evaluating the eHealth literacy of the Indonesian population.

scholarly journals Revisiting the internal consistency and factorial validity of the 8-item Morisky Medication Adherence Scale

2016 ◽  
Vol 4 ◽  
pp. 205031211667485 ◽  
Author(s):  
Arsène Zongo ◽  
Line Guénette ◽  
Jocelyne Moisan ◽  
Laurence Guillaumie ◽  
Sophie Lauzier ◽  
...  
Keyword(s):  
Medication Adherence ◽  
Drug Treatment ◽  
Internal Consistency ◽  
Factorial Validity ◽  
Cronbach’S Alpha ◽  
Cross Sectional ◽  
Cronbach's Alpha ◽  
Morisky Medication Adherence Scale ◽  
Adherence Scale ◽  
Scale 8

Objective: To assess the internal consistency and factorial validity of the adapted French 8-item Morisky Medication Adherence Scale in assessing adherence to noninsulin antidiabetic drug treatment. Study Design and Setting: In a cross-sectional web survey of individuals with type 2 diabetes of the Canadian province of Quebec, self-reported adherence to the antidiabetes drug treatment was measured using the Morisky Medication Adherence Scale-8. We assessed the internal consistency of the Morisky Medication Adherence Scale-8 with Cronbach’s alpha, and factorial validity was assessed by identifying the underlying factors using exploratory factor analyses. Results: A total of 901 individuals completed the survey. Cronbach’s alpha was 0.60. Two factors were identified. One factor comprised five items: stopping medication when diabetes is under control, stopping when feeling worse, feeling hassled about sticking to the prescription, reasons other than forgetting and a cross-loading item (i.e. taking drugs the day before). The second factor comprised three other items that were all related to forgetfulness in addition to the cross-loading item. Conclusion: Cronbach’s alpha of the adapted French Morisky Medication Adherence Scale-8 was below the acceptable value of 0.70. This observed low internal consistency of the scale is probably related to the causal nature of the items of the scale but not necessarily a lack of reliability. The results suggest that the adapted French Morisky Medication Adherence Scale-8 is a two-factor scale assessing intentional (first factor) and unintentional (second factor) non-adherence to the noninsulin antidiabetes drug treatment. The scale could be used to separately identify these outcomes using scores obtained on each of the sub-scales.

scholarly journals Factors Associated with the Performance of Routine Health Information System in Yaoundé-Cameroon: A cross-sectional survey

2020 ◽  
Author(s):  
Georges Nguefack-Tsague ◽  
Brian Bongwong Tamfon ◽  
Ismael Ngnie-Teta ◽  
Marie Nicole Ngoufack ◽  
Basile Keugoung ◽  
...  
Keyword(s):  
Health Information ◽  
Low Income ◽  
Multivariable Analysis ◽  
Quality Data ◽  
P Value ◽  
Health Staff ◽  
Cronbach’S Alpha ◽  
Cross Sectional ◽  
Factors Associated ◽  
Cronbach's Alpha

Abstract Background: Routine Health Information Systems (RHIS) of low-income countries function below the globally expected standard, characterised by the production and use of poor-quality data, or the non-use of good quality data for informed decision making. This has negatively influenced the health service delivery and uptake. This study focuses on identifying the factors associated with the performance of RHIS of the health facilities (HF) in Yaoundé, so as to guide targeted RHIS strengthening.Methods: A HF-based cross-sectional study in the 6 health districts (HDs) of Yaoundé was conducted. HFs were chosen using stratified sampling with probability proportional to size per HD. Data were collected, entered into Microsoft Excel 2013 and analysed with IBM- SPSS version 25. Consistency of the questionnaire was measured using Cronbach’s alpha coefficient. Pearson’s chi-square (and Fisher exact where relevant) tests were used to establish relationships between qualitative variables. Associations were further quantified using unadjusted Odd ratio (OR) for univariable analysis and adjusted odds ratio (aOR) for multivariable analysis with 95% confidence interval (CI). A p-value of less than 0.05 was considered statistically significant.Results: Of 111 selected HFs; 16 (14.4%) were public and 95 (85.6%) private. Respondents aged 24-60 years with an average of 38.3±9.3 years; 58 (52.3%) males and 53(47.7%) females. Cronbach’s alpha was 0.96 (95%CI: 0.95 – 0.98, p<0.001), proving that the questionnaire was reliable in measuring RHIS performances. At univariable level, the following factors were positively associated with good performances: supportive supervision (OR = 3.03 (1.1, 8.3); p = 0.02), receiving feedback from hierarchy (OR = 3.6 (0.99, 13.2); p = 0.05), having received training on health information (OR = 5.0 (1.6, 16.0); p = 0.003), and presence of a performance evaluation plan (OR = 3.3 (1.4, 8.2), p = 0.007). At multivariable level, the only significantly associated factor was having received training on health information (aOR = 3.3 (1.01, 11.1), p = 0.04).Conclusion: Training of health staff in the RHIS favors RHIS good performance. Hence, emphasis should be laid on training and empowering staff, frequent and regular RHIS supervision, and frequent and regular feedback, for an efficient RHIS strengthening in Yaoundé.

scholarly journals Translation and validation of caring behaviors inventory among nurses in Iran

PLoS ONE ◽  
2021 ◽  
Vol 16 (7) ◽  
pp. e0254317
Author(s):  
Raziyeh Ghafouri ◽  
Malihe Nasiri ◽  
Foroozan Atashzadeh-Shoorideh ◽  
Faraz Tayyar-Iravanlou ◽  
Zahra Rahmaty
Keyword(s):  
Factor Analysis ◽  
Construct Validity ◽  
Internal Consistency ◽  
Face Validity ◽  
Validity And Reliability ◽  
Cronbach’S Alpha ◽  
Cross Sectional ◽  
Caring Behaviors ◽  
Cronbach's Alpha ◽  
Two Factors

Background and objectives Nurses’ caring behaviors, professional activities, and behaviors for the benefit of patients, influence patients’ perception of care and satisfaction with the quality of care provided. Caring behaviors of nurses are contextual and various factors such as patients’ social structure, lifestyle, culture, and interests, as well as their biographical, social, and physiological characteristics, can influence perceptions of caring behaviors of nurses, as caring behaviors are an interactive and mental process between patients and nurses. This study was conducted to provide a transcultural translation and psychometric analysis of Caring Behaviors Inventory (CBI) among nurses in Iran. Methodology Transcultural translation of the 16-item CBI was performed. Then, face validity (qualitative), content validity (quantitative and qualitative), and construct validity were examined in a cross-sectional study of 509 patients. A demographic questionnaire and the 16-item CBI were sent to enrolled patients via online questionnaires. The reliability of the instrument was assessed by internal consistency using Cronbach’s alpha. Then, construct validity of the single factor CBI was assessed using Confirmatory Factor Analysis (CFA). Since one factor CBI was not confirmed, construct validity was examined using Exploratory Factor Analysis (EFA). The final number of factors was confirmed using CFA. Results The internal consistency of the instrument was good with Cronbach’s alpha 0.89. Based on EFA, the CBI were loaded on two factors, eigenvalues >1, no item was removed. The emergent factors were named "Communicating respectfully" and "Professional knowledge and skill". These two factors explained 50.197% of the total variance. Then, CFA showed an acceptable fit for the two factors CBI. Conclusion The results showed that the Persian version of the 16-item CBI had adequate validity and reliability. Accordingly, this instrument can be used to study nurses’ caring behaviors.

scholarly journals Reliability and Validity of the Malay Version of Edinburgh Postpartum Depression Scale (EPDS) When Administered to Postpartum Mothers at Two Points in Time

2020 ◽  
Vol 18 (1) ◽  
Author(s):  
Nursazila Asikin MA ◽  
Siti Norhani S ◽  
Nur Arzuar AR ◽  
Eshaifol Azam O
Keyword(s):  
Postpartum Depression ◽  
Internal Consistency ◽  
Postpartum Period ◽  
Depression Scale ◽  
Reliability And Validity ◽  
Cronbach’S Alpha ◽  
Cross Sectional ◽  
Cronbach's Alpha ◽  
Spearman's Rho ◽  
Spearman’S Rho

Introduction: Edinburgh Postpartum Depression Scale (EPDS) is a tool used to assess the risk of postpartum depression (PPD). In this study we determined the reliability and validity of the Malay version of EPDS when administered at two different time points in the postpartum period. Materials and Methods: This cross-sectional study design was carried out between May and September 2017 at three government primary healthcare clinics located in Batang Padang district, a suburban area of Perak state in Peninsular Malaysia. We recruited a total of 89 women; 41 women were in the early postpartum period (1-30 days) and 48 women were in the late postpartum period (31-120 days). Cronbach's alpha coefficient, inter-item correlation, and corrected item-total correlation were used to assess the internal consistency. The concurrent validity was assessed using Spearman’s correlation. The data were analyzed using SPSS version 20 and R 3.4.2. Results: The Cronbach’s alpha for the first and second group was 0.78 and 0.62, respectively, which indicated satisfactory reliability. At both time periods, removing Item 2 from the scale resulted in a significant increase in Cronbach’s alpha (to 0.847 and 0.709, respectively). As expected, the EPDS scores correlated moderately with the BDI-II scores (1−30 days: Spearman's rho = 0.65, p < 0.01; 31−120 days: Spearman's rho = 0.73, p < 0.01). Conclusion: The Malay version of the EPDS is a reliable screening instrument for detecting postpartum depression. It showed reasonability and feasibility and can be used in postpartum clinical settings or for assessing intervention effects in research studies. Furthermore, as our results indicated, removing Item 2 from the Malay version would increase the internal consistency of the EPDS.

scholarly journals Translating and validating a Japanese version of the Patient Care Ownership Scale: a multicenter cross-sectional study

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Hirohisa Fujikawa ◽  
Daisuke Son ◽  
Kayo Kondo ◽  
Mia Djulbegovic ◽  
Yousuke Takemura ◽  
...  
Keyword(s):  
Factor Analysis ◽  
Patient Care ◽  
Internal Consistency ◽  
Japanese Version ◽  
Internal Consistency Reliability ◽  
Validity And Reliability ◽  
Cronbach’S Alpha ◽  
Cross Sectional ◽  
Cronbach's Alpha ◽  
Confirmatory Factor

Abstract Background Patient care ownership (PCO) is an essential component in medical professionalism and is crucial for delivering high-quality care. The 15-item PCO Scale (PCOS) is a validated questionnaire for quantifying PCO in residents; however, no corresponding tool for assessing PCO in Japan exists. This study aimed to develop a Japanese version of the PCOS (J-PCOS) and validate it among Japanese medical trainees. Methods We performed a multicenter cross-sectional survey to test the validity and reliability of the J-PCOS. The study sample was trainees of postgraduate years 1–5 in Japan. The participants completed the J-PCOS questionnaire. Construct validity was assessed through exploratory and confirmatory factor analyses. Internal consistency reliability was examined by calculating Cronbach’s alpha coefficients and inter-item correlations. Results During the survey period, 437 trainees at 48 hospitals completed the questionnaire. Exploratory factor analysis of the J-PCOS extracted four factors: assertiveness, sense of ownership, diligence, and being the “go-to” person. The second factor had not been identified in the original PCOS, which may be related to a unique cultural feature of Japan, namely, a historical code of personal conduct. Confirmatory factor analysis supported this four-factor model, revealing good model fit indices. The analysis results of Cronbach’s alpha coefficients and inter-item correlations indicated adequate internal consistency reliability. Conclusions We developed the J-PCOS and examined its validity and reliability. This tool can be used in studies on postgraduate medical education. Further studies should confirm its robustness and usefulness for improving PCO.

scholarly journals Validation of Responsiveness of Physicians Scale (ROP-Scale) for Hospitalized COVID-19 Patients in Bangladesh

2021 ◽  
Author(s):  
Taufique Joarder ◽  
Mohammad Aminul Islam ◽  
Md Shariful Islam ◽  
Shabnam Mostari ◽  
Md. Tanvir Hasan
Keyword(s):  
Patient Satisfaction ◽  
Internal Consistency ◽  
Concurrent Validity ◽  
Internal Consistency Reliability ◽  
Cronbach’S Alpha ◽  
Cross Sectional ◽  
Health Service Provision ◽  
Cronbach's Alpha ◽  
Total Correlation ◽  
The Government

Abstract BackgroundResponsiveness of Physicians (ROP) is defined as the social actions by physicians aimed at meeting the legitimate expectations of healthcare users. Even though patients’ expectations regarding ROP have increased during the COVID-19 pandemic, the psychometrically-validated ROP-Scale is difficult to apply in hospital settings. The goal of this study is to validate the existing ROP-Scale to measure the responsiveness of hospital physicians during the ongoing COVID-19 pandemic in Bangladesh.MethodsWe conducted a cross-sectional phone survey involving 213 COVID-19 hospital patients, randomly selected from the government database. We applied the Delphi method for content validity, exploratory factor analysis for construct validity, Cronbach's alpha and corrected item-total correlation for internal consistency reliability, and Pearson's correlation between the scale and overall patient satisfaction for concurrent validity.ResultsAfter removing survey items based on data sufficiency, collinearity, factor loading, and internal consistency, the final version of the COVID-19 ROP-Scale consisted of 12 items, grouped under Courteousness, Informativeness, Financial Sensitivity, and Treatment Provision Sensitivity domains. The scale was internally consistent, with a Cronbach's alpha coefficient of 0.83. The corrected item-total correlation ranged between 0.37 and 0.72. Concurrent validity was ascertained by the high correlation (0.78) between patient satisfaction and the COVID-19 ROP-Scale. Based on the median domain score, the highest- and the lowest-scoring responsiveness domain was 'Courteousness' (7.45) and 'Financial sensitivity' (1.85), respectively, whereas the highest- and the lowest-scoring item was 'Respect during the consultation' (8.16), and 'Providing treatment cost estimate before starting treatment' (1.78).ConclusionsThe 12-item COVID-19 ROP-Scale was demonstrated to be feasible, valid, and internally consistent. Therefore, at a time when many countries, including Bangladesh, have started experiencing new pandemic waves, its application can help amend past mistakes in health service provision and improve care for the hospitalised COVID-19 patients or other patients suffering from similar conditions. This study can contribute to the national decision-making regarding hospital care, open up further avenues in the health policy and system research, and eventually improve the quality of care provided to Bangladeshi patients seeking hospital services. Moreover, findings yielded by this study can be incorporated into doctors' medical education and in-service training.

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