PENGARUH PREMI ASURANSI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PT. ASURANSI JIWA SEQUIS LIFE MEDAN

2020 ◽  
Vol 5 (2) ◽  
pp. 28-36
Author(s):  
Irvan Rolyesh Situmorang ◽  
Wilys Hendrian
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Life Insurance ◽  
Linear Regression Analysis ◽  
Secondary Data ◽  
Multiple Linear Regression Analysis ◽  
Insurance Premium ◽  
Primary Data ◽  
Insurance Policy

This research aims to analyze the influence of Insurance Premium and Service Quality on Customer Satisfaction at PT. Asuransi Jiwa Sequis Life Rising Star Agency Medan., to analyze the influence of Insurance Premium on Customer Satisfaction at PT. Asuransi Jiwa Sequis Life Rising Star Agency Medan., and to analyze the influence of Service Quality on Customer Satisfaction at PT. Asuransi Jiwa Sequis Life Rising Star Agency Medan The research methodology used quantitative descriptive method. Data type which was used in this study was quantitative data, which is obtained in number form. Data sources were primary and secondary data. Primary data was obtained from questionnaire distribution to who bought Q Smart Life insurance policy product at PT. Asuransi Jiwa Sequis Life Rising Star Agency Medan, and secondary data obtained from data and literature relating to this research. The population in this research was the people who bought Q Smart Life insurance policy product at PT. Asuransi Jiwa Sequis Life Rising Star Agency Medan, which numbered around 26.550 people. By using the Slovin formula, then totally of sample was 100 people. Data was analyzed by using multiple linear regression analysis method. Results of the analysis showed that Insurance Premium had a positive and significant influence on Customer Satisfaction based on partial. The results also showed that Service Quality had a positive and significant influence on Customer Satisfaction based on partial. And finally it showed that Insurance Premium and Service Quality had a positive and significant influence on Customer Satisfaction Interest based on simultaneously. This research hypothesis results was supported 62.9%, which meant that Insurance Premium and Service Quality simultaneously had 62.9% influence on Customer Satisfaction at PT. Asuransi Jiwa Sequis Life Rising Star Agency Medan. While the remaining about 37.1% was influenced by other variables which was not examined in this research example economic situation, brang image and marketing mix.

scholarly journals DAMPAK KUALITAS LAYANAN DAN NILAI NASABAH TERHADAP KEPUASAN NASABAH PERBANKAN SYARIAH

2019 ◽  
Vol 11 (1) ◽  
pp. 129
Author(s):  
Hamdani Hamdani
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Customer Value ◽  
Quantitative Methods ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Islamic Banking ◽  
Qualitative And Quantitative Methods

Abstract: This research refers to studying service quality and customer value towards customer satisfaction in Islamic banking with a case study in PT Bank Syariah Mandiri Lhokseumawe Branch. The data used in this study are primary data through interviews using a questionnaire. The sample in this study was accidental sampling. The research method used is qualitative and quantitative methods, with multiple linear regression analysis. The results released by simultaneous shows, service quality and customer value have a positive and significant influence on customer satisfaction. While the results of the study indicate that, service quality has a positive and significant effect on customer satisfaction, the customer value also has a positive and significant influence on customer satisfaction. From the variable Quality of service and value of customers that are just the same as partial to customer satisfaction in Islamic banking. This research can be used as an evaluation and input for the management of a special sharia banking company, PT Bank Syariah Mandiri, Lhokseumawe Branch, to always improve service quality and value customers receive customers satisfied with services and benefits obtained or obtained by customers. Keywords: Service Quality, Customer Value, Customer Satisfaction

scholarly journals The Effect of Product Quality, Service Quality and Price on Customer Satisfaction at Loki Store

2021 ◽  
Author(s):  
Abdul Gani ◽  
Augustinus Nicolaas Hillebrandes Oroh
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Linear Regression Analysis ◽  
Secondary Data ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Retail Industry ◽  
Quality Service ◽  
Positive Effect

The retail industry is still popular in Indonesia. Overall, retail sales growth has decreased. However, the clothing industry has increased. The growth in the clothing sub-group retail industry provides opportunities for companies. One of them is the Loki store. The purpose of this study was to analyze the effect of product quality, service quality and price on customer satisfaction at the Loki store. This research used a quantitative approach consisting of primary data and secondary data. Purposive sampling was used. The sample was 150 respondents. Multiple linear regression analysis was used. The results showed that product quality, service quality, and price had a significant positive effect on customer satisfaction at the Loki store. Keywords: product quality, service quality, price, satisfaction, Loki store

Faktor-faktor yang Mempengaruhi Kepuasan Nasabah

2021 ◽  
Vol 23 (1) ◽  
pp. 53-62
Author(s):  
Oktaviana Vivi P ◽  
Tantri Widiastuti ◽  
Suhaji Suhaji
Keyword(s):  
Regression Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Life Insurance ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Total Sample ◽  
Multiple Linear Regression Analysis ◽  
Analytical Tool ◽  
Primary Data

This study aimed to determine the effect of price and service quality on customer satisfaction at PT. Asuransi Sequis Life Semarang. The population used in this study were all policyholder customers or customers who had purchased Sequis Life insurance at Semarang Branch, while the total sample was 53 respondents. The sampling technique used in this study was purposive sampling. The data used were primary data obtained from the questionnaire, while the analytical tool used was multiple linear regression analysis. The results showed that price had a positive and significant effect on customer satisfaction, and service quality had a positive and significant effect on customer satisfaction.

scholarly journals KUALITAS PRODUK DAN KUALITAS PELANAN SEBAGAI ANTASEDEN KEPUASAN PELANGGAN DALAM MEMBENTUK LOYALITAS PELANGGAN (Studi Pada Pelanggan Waroeng Spesial Sambal “SS” Cabang Veteran Yogyakarta)

2020 ◽  
Vol 9 (1) ◽  
pp. 14
Author(s):  
Alo Rahmawati Mulyana ◽  
Hendro Setyono
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Customer's Loyalty ◽  
The City

 The aim of study is to  analyze about effect  product  quality  and  service  quality  on customer’s satisfaction to build customer’s loyalty at Waroeng Spesial Sambal “SS” in the branch of Veteran Yogyakarta. Population in this study are all consumers who make  purchases at Waroeng Spesial Sambal “SS” the branch in the  branch of Veteran Yogyakarta. While the sample  in  this  study  is a portion of consumers who have  made  purchases at least twice in the past year. The sampling technique uses purposive sampling. The data  used in this study is primary data. The number  of studies  in  this  study were  sixty  samples  in  the  city of Yogyakarta which  were processed  using  multiple linear regression  analysis  and mediation analysis  using SPSS 20 for windows. The results of the analysis in this study are: product quality dosen’t have a significant effect on customer satisfaction,  service quality has a significant effect on customer satisfaction, customer satisfaction doesn’t have a significant effect on customer loyalty, product quality  dosen’t  have a significant  effect on  customer loyalty and service quality has a significant effect on customer loyalty of the two independentvariables dosen’t indicate a mediating  relationship  with  customer  satisfaction as a mediator variable.

scholarly journals ANALISIS PENGARUH KUALITAS PRODUK, KUALITAS LAYANAN DAN HARGA TERHADAP KEPUASAN KONSUMEN (Studi Kasus Pada Konsumen Industry/ Toko Bakery di Kota Bengkulu)

2019 ◽  
Vol 13 (1) ◽  
pp. 71-85
Author(s):  
Herry Nofrianda
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Quality Service ◽  
Descriptive Research

Abstract: The objective of this research is to analyze the effect of product quality, service quality and price toward customer satisfaction on industry/ bakery shop in the Bengkulu city. This study is a descriptive research which aims to clarify the relationship or influence that exist between the variables studied. The type of data used a primary data that is collected from questionnaires. Respondents of this study is the customer industry/ bakery shop in Bengkulu city as many 2400 people were taken with the judgemental (purposive sampling) technique. The methods of data analysis used are descriptive analysis by using the mean, frequency distribution table and multiple linear regression analysis.  Based on the analysis, the result that the simultaneously product quality, service quality, and price is significantly impact on customer satisfaction industry/bakery shop in the Bengkulu city. The next in partial product quality and service quality is positively and significantly impact on customer satisfaction industry/bakery shop in the Bengkulu city, while the price is negative and significantly impact on customer satisfaction industry/ bakery shop in the Bengkulu city.Keyword: service, quality, satisfaction, bakery. 

scholarly journals Impact of Automated Teller Machine (ATM) Service Quality on Customer Satisfaction in the Nepalese Commercial Banks

2019 ◽  
Vol 3 (1) ◽  
pp. 7-18
Author(s):  
Chhemanand Joshi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Banking Sector ◽  
Positive Impact ◽  
Influencing Factor ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Customer Satisfaction Survey ◽  
The Impact

The aim of this study was to understand the impact of ATM service quality on the customer satisfaction in Nepalese banking sector. This study has used the primary data of customer satisfaction survey (N = 60). The data was collected using a structured questionnaire designed to ascertain the satisfaction levels. Descriptive statistics analysis was used to explain the satisfaction level of respondents. Correlations and multiple linear regression analysis were used to test the hypothesis. The ATM services have positive impact on the customer satisfaction; if proper functioning is ensured by the banks, there will be significantly higher customer satisfaction. Availability of cash has highest impact on customer satisfaction. Next most influencing factor is location of ATM. The study has been carried out primarily in Dhangadhi, Kailali and hence cannot be generalized on all over Nepal. The banks can utilize the finding to improve the services of ATMs and can enhance the overall satisfaction of their customers. The paper has identified, availability of cash as the most influencing significant factor, which the banks may take care to enhance the customer satisfaction.

scholarly journals PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN MEREK TERHADAP LOYALITAS KONSUMEN DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING PADA HIJAB MEDYNA COLLETION SITUS SHOP ONLINE

2020 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Nadifatul Lailiyah
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Consumer Satisfaction ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Consumer Loyalty ◽  
Brand Trust ◽  
Normality Test

Penelitian ini bertujuan untuk mengetahui faktor- faktor yang mempengaruhi profitabilitas dengan Kualitas konsumen dan Kepercayaan merek Loyalitas konsumen sebagai variabel Y, Kepuasan konsumen sebagai variabel intervening. Alat analisis pada penelitjian ini adalah Analisis Path. Sampel dari penelitian ini adalah 95 jumlah orang member atau reseler yang beli di toko hijab medyna colletion malang. Metode  pengumpulan  data yang  digunakan  adalah  kuesioner (angket). Analisis  yang digunakan meliputi Uji istrumen, Uji normalitas, Analisis data, Uji hipotesis, Uji t dan Uji sobel. menggunakan analisis regresi linier berganda dengan bantuan software SPSS 17.0 for windows.95 breseler atau member medyna colletion yang menjadi populasi penelitian ini, hasil penelitian menunjukkan bahwa Kualitas pelayanan, Dan kepuasan merek Berpengaruh langsung terhadap Kepuasan konsumen, terdapat pengaruh positif dan signifikan. Kualitas Pelayanan, Dan kepercayaan merek Berpengaruh langsung terhadap Loyalitas konsumen, terdapat pengaruh positif dan signifikan. Kepuasan konsumen Berpengaruh langsung terhadap Loyalitas konsumen, terdapat pengaruh positif dan signifikan Kepercayaan merek terhadap kepuasan konsumen. Semakin baik kepercayaan merek maka kepuasan konsumen akan semakin meningkat atau sebaliknya semakin tidak baik kepercayaan Merek maka kepuasan konsumen akan semakin menurun. Kualitas Pelayanan dan Kepercayaan merek secara tidak langsung Berpengaruh terhadap Loyalitas konsumen dengan Kepuasan konsumen, Pengaruh positif dan signifikan kualitas pelayanan terhadap Loyalitas konsumen. Semakin baik kepercayaan merek maka Loyalitas konsumen akan semakin meningkat atau sebaliknya semakin tidak baik kepercayaan merek maka Loyalitas konsumen akan semakin menurun.  Kata kunci: Kualitas pelayanan, Kepercayaan merek, Loyalitas konsumen dan Kepuasan konsumenAbstract This study aims to determine the factors that influence profitability with consumer quality and brand trust Consumer loyalty as Y variable, customer satisfaction as an intervening variable. The analytical tool in this research is Path Analysis. The sample from this study was 95 number of members or resellers who bought at the poor hijab medyna colletion shop. The data collection method used is a questionnaire. The analysis used includes test instrument, normality test, data analysis, hypothesis test, t-test and sobel test using multiple linear regression analysis with the help of SPSS 17.0 for Windows software.95 resellers or members of medyna colletion which became the population of this study. The results of the study indicate that service quality, and brand satisfaction directly influence consumer satisfaction, there are positive and significant influences. Service Quality, and also brand trust directly influences consumer loyalty, this result means that there are positive and significant influences. Consumer satisfaction has a direct effect on consumer loyalty, there is a positive and significant influence on brand confidence in customer satisfaction. The better brand trust, customer satisfaction will increase or vice versa, the less trust the brand will, the more customer satisfaction will decline. Service Quality and brand trust indirectly influence consumer loyalty with consumer satisfaction, positive and significant influence on service quality on consumer loyalty. The better the brand trust, the consumer loyalty will increase or otherwise the worth the brand trust, the consumer loyalty will decrease. Keywords: Service quality, Brand Trust, Consumer Loyalty and Consumer Satisfaction

scholarly journals ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER SATISFACTION

2021 ◽  
Vol 10 (1) ◽  
pp. 62
Author(s):  
Rudi Triadi Yuliarto
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Statistical Software ◽  
Physical Evidence ◽  
Software Service

The purpose of this study was to determine the effect of service quality on customer satisfaction at the Pontianak Class II Port Authority and Harbormaster Office. The population used in this study were 81 people (census). This study uses multiple linear regression analysis, with SPSS statistical software. Service quality variables, with the dimensions of physical evidence (tangibles),  and assurance, each have a positive and significant effect on customer satisfaction, then the reliability, responsiveness and empathy variables each show no significant influence on customer satisfaction. This research found that the guarantee variable has the greatest influence on customer satisfaction. Keywords: physical evidence (tangibles), reliability, responsiveness, assurance, and empathy, customer satisfaction.

scholarly journals Analisis Pengaruh Prosedur Kredit Dan Kualitas Pelayanan Terhadap Keputusan Pengambilan Kredit di CV. Sahabat Solution

2020 ◽  
Vol 6 (1) ◽  
pp. 54-62
Author(s):  
Irvan Situmorang ◽  
Kusnarli
Keyword(s):  
Service Quality ◽  
Quantitative Data ◽  
Quantitative Method ◽  
Linear Regression Analysis ◽  
Secondary Data ◽  
Multiple Linear Regression Analysis ◽  
Positive Influence ◽  
Data Sources ◽  
Primary Data ◽  
Research Analysis

This study aims to determine whether the Credit Procedure has an influence on Credit Taking Decisions on CV. Sahabat Solution, knowing Service Quality has an influence on Credit Taking Decisions on CV. Sahabat Solution and find out whether Credit Procedure and Service Quality have an influence on Credit Taking Decisions on CV. Sahabat Solution. The research methodology used is descriptive quantitative method. The type of data used in this study is quantitative data, namely data obtained in the form of numbers or numerals. Data sources are primary and secondary data. Primary data is obtained from the results of distributing questionnaires to consumers who buy credit at CV. Sahabat Solution, secondary data is obtained from data data and literature which are related to the issues discussed. The population in this study is the number of consumers who buy credit at CV. Sahabat Solution is 801 people. By using the Slovin formula, the number of samples obtained are 267 people. Data were analyzed using the method of multiple linear regression analysis. The results of the research analysis show that the credit procedure has a significant and positive influence on credit. The results of the analysis show that service quality has a significant and positive influence on credit.

Pengaruh Kepemimpinan dan Disiplin Kerja Terhadap Kinerja Karyawan: Studi Kasus PT Sucofindo Palembang Indonesia

MBIA ◽  
2019 ◽  
Vol 18 (1) ◽  
pp. 76-84
Author(s):  
Muhammad Idris ◽  
Dian Novita Sari
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Random Sampling ◽  
Linear Regression Analysis ◽  
Secondary Data ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Collection Method ◽  
Analysis Techniques ◽  
Analysis Technique

The problem in this study is whether there is an influence of leadership and work discipline on the employees’ performance of PT.Sucofindo Palembang City. This research includes associative research. The sample in this study were 88 respondents, with propotionate random sampling analysis technique. The data used were primary data and secondary data. Data collection method through questionnare. Analysis techniques using multiple linear regression analysis, F test (Simultaneoys) and t test (partial) and determination coeffiecient. The results show that there is influence of leadership and work discipline on the performance of PT.Sucofindo Palembang City.

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