A systematic framework for the evaluation of rural telecommunications infrastructure
The evaluation of telecommunications infrastructure in rural areas is a complex and messy problem that involves many tangible and intangible factors. Some of them are technical in nature while others are soft, involving social, cultural and political aspects of the problem. The evaluation requires, inter alia, societal intervention, and since societies reflect a multiplicity and diversity of values and goals, the intervention should confront these realities. One such reality that can be highlighted is the fact that we are dealing with rural communities that are disadvantaged in terms of telecommunication and other service provision. This underlies the need to consider the evaluation process from multiple perspectives, explore methodologies that will facilitate participation and engagement, and include emancipation of the disadvantaged. This research proposes a framework for the evaluation of rural telecommunications in a regional context. As such, it is viewed not just as an engineering phenomenon, but also as an economic and social phenomenon. Its complexity requires the use of a mix of methods in a complementary manner. It is based on the combination of the strengths of Soft Systems Methodology by Checkland, Critical Systems Thinking following some ideas of Jackson ensuring the guaranteeing of the interests of the poor and the weak in the rural environment, and the Analytic Hierarchy Process by Saaty.