scholarly journals A novel e-Government Framework using Blockchain

2021 ◽  
pp. 1-14
Author(s):  
Haitham ASSIRI ◽  
Priyadarsi NANDA ◽  
Manoranjan MOHANTY
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Cyber Attacks ◽  
Security Threats ◽  
Government Services ◽  
User Data ◽  
Information And Communication ◽  
The Relationship

The e-Government system leverages Information and Communication Technology (ICT) to transform the relationship between government bodies and citizens, businesses and other government ministries, departments, and agencies. The primary aim is to make government services more seamless, efficient and timely for every citizen and organisation. However, e-Government systems are now faced with security threats and cyber attacks, and these challenges have raised concerns about users’ privacy as well as the confidentiality and integrity of user data.

Information and Communication Technology Security Network

2011 ◽  
pp. 421-433
Author(s):  
Ogochukwu Thaddaeus Emiri ◽  
Chukwunweike Gracious Omede
Keyword(s):  
Information Security ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Internet Security ◽  
Security Threats ◽  
Information Communication ◽  
Government Services ◽  
Information And Communication ◽  
Ict Security ◽  
Security Network

This chapter examines the problems of e-governance data/information security. In order to adequately achieve this objective, the chapter after the introduction, deals with the information and communication technology (ICT) security network, followed by effects of the changing nature of security threats in e-governance. The use of ICT internet security balancing requirements for achieving effective e-governance security network is considered. The chapter observes that strong security for internet transactions (information communication) is one of the last technical hurdles to be overcome in achieving true e-governance, enabling the broadest range of online government services while streamlining bureaucracy and providing efficient alternatives to in-person contact between government agencies and their constituents. The chapter argues that the problems of information security threats, if not tackled effectively, can hinder e-governance implementation success. The use of ICT internet security balancing requirements for achieving effective e-governance security network is recommended.

scholarly journals The Effect of Customer Perceived Value and E-Service Recovery One-Loyalty with E-Satisfaction and E-Trust as Intervening Variables on E-Commerce Shopee Indonesia Customers in Medan City

2021 ◽  
Vol 8 (11) ◽  
pp. 246-258
Author(s):  
Dewi Kartika ◽  
Amrin Fauzi ◽  
Arlina Nurbaity Lubis
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Recovery ◽  
Perceived Value ◽  
The Internet ◽  
Customer Perceived Value ◽  
The World ◽  
Information And Communication ◽  
The Relationship ◽  
Intervening Variables

The rapid development of information and communication technology is currently having an impact on changes in various fields, one of which is changes in people's lifestyles, including consumption in society. The development of information and communication technology has resulted in easier access for people in the world to access the internet and use it to buying and selling transactions online via the internet. The report Global Web Index notes that Indonesia has a high level of users e-commerce highest in the world and as many as 96% of internet users looking for a product or service to make purchases online. This has resulted in the development of e-commerce in Indonesia and throughout the world which is increasing as a consequence of which the competition is getting harder service providers are e-commerce required to provide the best service in order to increase customer satisfaction and trust so that customers will be loyal to using these services. This can be achieved by paying attention to customer value and corrective actions in an effort to restore service to customers. The purpose of this study was to analyze the effect of customer perceived value and e-service recovery on e-loyalty with e-satisfaction and e-trust as intervening variables. This study uses a quantitative approach by distributing questionnaires to ecommerce Shopee Indonesia customers in Medan City with a total sample of 328 respondents. The sampling technique in this study used non-probability sampling. Data analysis was carried out through SEM-PLS using the SmartPLS program. The results of this study indicate that customer perceived value has a significant effect on e-satisfaction and also e-loyalty. However, customer perceived value has no significant effect on e-trust. The variable e-service recovery directly has a significant effect on e-satisfaction, e-trust, and e-loyalty. E-satisfaction and e-trust cannot mediate the relationship between customer perceived value and e-loyalty, but they are able to mediate the relationship between e-service recovery and e-loyalty. Keywords: Customer perceived value, E-Service Recovery, E-Satisfaction, ETrust, E-Loyalty.

scholarly journals THE ELEMENTS OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) IN MARKETING ACTIVITIES OF FITNESS SERVICE PROVIDER AND ITS RELATIONSHIP WITH THE BRAND AWARENESS

2019 ◽  
Vol 4 (2) ◽  
pp. 1-3
Author(s):  
Muhammad Nur Fitri Razak
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Provider ◽  
Sampling Technique ◽  
Brand Awareness ◽  
Media Richness Theory ◽  
Global Trend ◽  
Information And Communication ◽  
Marketing Activities ◽  
The Relationship

The use information and communication technology (ICT) as a medium for the brand’s marketing activities has becoming a global trend nowadays. The study will look at the relationship between the elements of implication of ICT in brand’s marketing activities fitness service provider to influence the user’s acceptance of the brand. Further, it also tries to identify the popular ICT platforms among the members. This study also examines the relationship between perceived usage and characteristics with the level of brand awareness among the members in the fitness service organization. This study will be using Media Richness Theory (MRT) as a basis of the research variables looking at the relationship in the ICT platforms implementation with the level of brand awareness.  A quantitative method is used in gathering the data where 351 of questionnaire been distributed to the members in Klang Valley. The questionnaires was distributed physically and through online by emailing it to the members. Convenient sampling is been used as the sampling technique in this study. The findings revealed there is a relationship between the perceived usage, characteristics, information richness and message strength with the level of brand awareness through the Pearson’s Correlation Coefficient test. From the findings, it can be concluded that in this industry, constant monitoring is fundamental in the development of ICT technology so that they can bring their brand closer with the members to ensure the brand always relevant in the member’s mind.

scholarly journals The Analysis of E-Government Services Adoption and Use in Slovenian Information Society between 2014 and 2017

2018 ◽  
Vol 16 (2) ◽  
pp. 193-215 ◽  
Author(s):  
Mitja Dečman
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Providers ◽  
The European Union ◽  
Digital Inequality ◽  
Government Services ◽  
Information And Communication ◽  
The Eu

With the increasing role of information and communication technology (ICT) in the society, ICT’s role is gaining importance in the aspect of provision and use of the public sector services for the citizens. Especially in the European Union different activities have been conducted through the years to promote ICT use in the society. It has been mainly based on the Digital Agenda for Europe (DAE), which underlines the key role of ICT in the efforts to achieve its strategic objectives. Slovenia as an EU member state follows these directions but positions itself among less successful states in the EU. The well-known European Digital Economy and Society Index ranks Slovenia to the lower half of member states indicating possibilities for improvement. Although much can be said and done about the service-providers side this paper focuses on the users’ side and especially on their digital inequality. The lack of studies in the area of digital inequality and online government services adoption and use is the main motivation for this research. The research uses the data provided by Slovenian annual survey Use of Information and Communication Technology in Households and by Individuals of the last four years. The analysis of this data, presented in the paper, exhibits that changes for the better are detected in Slovenian society, but the situation in public-sector services is not optima. The results demonstrate the existence of digital inequality considering the income level of households and education level of individual users. The synthesis of the data demonstrates that the Slovenian government and its ministries should consider adding tangible actions to the already set strategies if the country wants to catch up with the leading countries of the EU and achieve goals, set by the DAE.

scholarly journals THE NORMATIVE ROLE OF THE ALLIANCE IN NON-CONVENTIONAL SECURITY THREATS – CYBER DEFENCE OF MEMBER STATES

2014 ◽  
pp. 97-110
Author(s):  
ADRIJANA DVORŠAK
Keyword(s):  
Communication Technology ◽  
The United States ◽  
Cyber Attacks ◽  
Security Threats ◽  
Cyber Warfare ◽  
Operational Capabilities ◽  
Information And Communication ◽  
Close Cooperation ◽  
Security Organizations

The role of international security organizations is to create a consensus on values, norms and rules relating to cyber warfare. NATO produces cyber policy and provides for education and the exchange of information also through publicistic activity. To a lesser extent it has also developed operational capabilities for joint cyber defence and cyber warfare. NATO can expect initiatives for close cooperation in cyber defence and the establishment of common cyber capabilities, which are all rational responses to unconventional threats. The benefits stemming from such cooperation differ by state. The author is nonetheless convinced that the United States will benefit the most from the said cooperation as their economy is the most dependent on information and communication technology, the most globalised and allegedly the most frequent target of cyber attacks.

scholarly journals Digital Trust Gap

2020 ◽  
Vol 8 (2) ◽  
pp. 94-109
Author(s):  
Gwangjae Kim ◽  
Jee Young Lee
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
National Policy ◽  
Secondary Data ◽  
Internet Usage ◽  
Strongly Correlated ◽  
Content Creation ◽  
Information And Communication ◽  
Types Of Information ◽  
The Relationship

This study examines the relationship between an information and communication technology (ICT) environment developed by strong national policy and the level of user trust in cyberspace in South Korea, using a secondary data analysis of a national survey dataset. We categorised a subsample into the following types of online activities: ‘content creation’, ‘transaction’ and ‘communication’. Each category was analysed by the types of information and the users’ experience while using the internet. The results revealed that the more internet experience a user had, the less they trusted information in cyberspace. In contrast, less experienced users perceived information in cyberspace to be more trustworthy. This was especially evident during transaction and content creation activities. These results differ from existing studies, which showed that developments to the ICT environment with increased internet usage were strongly correlated with increased trust. We present some suggestions drawn from the results of this study that focus on online trust in relation to the ICT environment.  

Impact of Infrastructure Barriers on Electronic Government Implementation

2021 ◽  
Vol 38 (4) ◽  
Author(s):  
Mosleh Zeebaree ◽  
Saman Sattar ◽  
Goran Yousif Ismael ◽  
Abdulkhaleq Nader Qader ◽  
Musbah Aqel
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Electronic Government ◽  
Government Services ◽  
Critical Success ◽  
Government Sector ◽  
Spare Time ◽  
Information And Communication ◽  
Ict Tools ◽  
Societal Problems

Electronic government (e-government) in its simplest form can mean utilizing information and communication technology (ICT) tools to give services to citizens. With the enormous benefits that e-government gives to government and societies, it still faces obstacles and challenges. Therefore, there are always a number of critical success and risk factors associated with e- Government implementation. In this modern life, data is a huge item that should be ace so as to enhance the competitive power of an association. Various uses of Information and Communication (ICT) in some domestic governments made it become apparent. Nonetheless, indeed, ICT didn’t have a worthy impact on the productivity of government sector. A lot of governments all throughout the globe are presenting e-government as inclusion to their process on the most proficient method to spare time and costs, enhance assistance and raise productivity and adequacy of public sector. Along these lines, the distinguishing proof of e-government has been the highest need for all administration offices. Nonetheless, the appropriation of e-government is confronting a great deal of boundaries and difficulties, for example, technological, institutional, national and societal problems that should be repair and think cautiously by any pondering government's appropriation. This paper further states the methodical analysis to recognize the infrastructural barriers that affects the execution of e-government services. It would also create a record of potential tactics that would made e-government services execution successful.  

Citizens and E-Government: Perceptions in Nigeria

2015 ◽  
pp. 124-134
Author(s):  
Gbolahan Olasina
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Related Literature ◽  
Government Services ◽  
Information And Communication ◽  
Negative Perceptions ◽  
Public Sector Managers

Governments and public-sector managers worldwide have within the last decade come to the realization that Information and Communication Technology (ICT) is a viable tool that can help them achieve their aims. The chapter reviews literature on e-Government services and applications and the perceptions of citizens of adoption in the context of Nigeria. The methodology is a review of related literature that draws conclusions specifically to propose a plan for the adoption and the use e-Government services in Nigeria. The chapter highlights the contemporary issues of e-Government adoption in Nigeria. This chapter suggests a link between the citizens' negative perceptions and distrust of government in general and their hesitance and reluctance to embrace e-Government in particular.

Economics of Cyber Security and the Way Forward

2018 ◽  
pp. 132-150
Author(s):  
Taiseera Al Balushi ◽  
Saqib Ali ◽  
Osama Rehman
Keyword(s):  
Communication Technology ◽  
Cyber Security ◽  
Cyber Attacks ◽  
Remote Access ◽  
Security Threats ◽  
The Public ◽  
Security Issues ◽  
Information And Communication ◽  
Financial Losses ◽  
Government Perspective

Initiatives carried by companies, institutes and governments to flourish and embellish the Information and Communication Technology (ICT) among the public have led to its penetration into every walk of life. ICT enhances the efficiency of various systems, such as the organisation and transfer of data. However, with the digital and remote access features of ICT comes the motivation towards financial, political and military gains by rivals. Security threats and vulnerabilities in existing ICT systems have resulted in cyber-attacks that are usually followed by substantial financial losses. This study discusses the security in ICT from a business, economic and government perspective. The study makes an attempt to understand the seriousness of the security issues and highlights the consequences of security breech from an economic perspective. Based on the performed analysis, the factors behind these attacks are provided along with recommendations for better preparations against them.

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