Crisis Communication and the Internet: Risk and Trust in a Global Media

First Monday ◽  
2002 ◽  
Vol 7 (4) ◽  
Author(s):  
Hans-Juergen Bucher
2021 ◽  
Vol 17 (1) ◽  
Author(s):  
Zhaohui Su ◽  
Dean McDonnell ◽  
Jun Wen ◽  
Metin Kozak ◽  
Jaffar Abbas ◽  
...  

AbstractDuring global pandemics, such as coronavirus disease 2019 (COVID-19), crisis communication is indispensable in dispelling fears, uncertainty, and unifying individuals worldwide in a collective fight against health threats. Inadequate crisis communication can bring dire personal and economic consequences. Mounting research shows that seemingly endless newsfeeds related to COVID-19 infection and death rates could considerably increase the risk of mental health problems. Unfortunately, media reports that include infodemics regarding the influence of COVID-19 on mental health may be a source of the adverse psychological effects on individuals. Owing partially to insufficient crisis communication practices, media and news organizations across the globe have played minimal roles in battling COVID-19 infodemics. Common refrains include raging QAnon conspiracies, a false and misleading “Chinese virus” narrative, and the use of disinfectants to “cure” COVID-19. With the potential to deteriorate mental health, infodemics fueled by a kaleidoscopic range of misinformation can be dangerous. Unfortunately, there is a shortage of research on how to improve crisis communication across media and news organization channels. This paper identifies ways that legacy media reports on COVID-19 and how social media-based infodemics can result in mental health concerns. This paper discusses possible crisis communication solutions that media and news organizations can adopt to mitigate the negative influences of COVID-19 related news on mental health. Emphasizing the need for global media entities to forge a fact-based, person-centered, and collaborative response to COVID-19 reporting, this paper encourages media resources to focus on the core issue of how to slow or stop COVID-19 transmission effectively.


2020 ◽  
Vol 11 (1) ◽  
pp. 147-161 ◽  
Author(s):  
Gowhar Farooq

Hardline militants forced the cinema halls in Kashmir into closure in 1989. As heavy militarization ensued, several spaces, including cinema halls, were transformed into structures where people, especially young men, were detained and tortured by soldiers and militia. The generations born after the 1980s, therefore, grew up in a cinema-less, militarized world. In the absence of functional cinema halls, they, for years, relied on the state broadcaster for movies and media. Later – although under tremendous threat from extremists – a network of local cable TV operators, who functioned without licences, provided some succour. They were followed by pirate video-cassette and compact-disk parlours that provided people with a means to stay connected to movie culture. And, while the scene changed with the arrival of satellite TV, computers and later the internet, which connected the youth of the region to the larger global media culture, the absence of cinema persists. This article aims to explore how youth, born after the 1980s, associate with cinema halls of Kashmir and what the loss of the cinema viewing culture means to them. To this end, I intend to look into cinema culture before the 1990s and the politics around the closure of cinema halls. The article will also put into perspective the arrival of satellite TV and the circulation of pirated video cassettes, compact disks and videos of the funerals of rebels that were filmed and circulated by rental shops. These practices and processes, which shaped the childhood and youth of several generations in Kashmir, offer insights into the media consumption and the role the state and its apparatuses have in shaping the youth in a conflict-ridden and militarized region of the Global South.


Author(s):  
Piers Robinson

This chapter examines the academic debates over the relationship between US public opinion, media, and foreign policy. It first considers the nature of US media and public opinion, including democratic expectations of mass media and public opinion, before discussing pluralist and elite approaches to understanding the links between media, public opinion, and foreign policy. It then explores the role of propaganda and persuasion with respect to US power projection, with particular emphasis on the ways in which public opinion and media can be understood as a source of power for — and as a constraint upon — US foreign policy. It also reviews contemporary debates regarding the impact of technological developments, such as the emergence of global media like the internet and social media, upon US power and influence.


2006 ◽  
Vol 31 (1) ◽  
Author(s):  
Katarina T Soukup

This article discusses how Igloolik Isuma Productions, the internationally acclaimed independent Inuit production company behind Atanarjuat The Fast Runner, has appropriated communication technologies such as digital filmmaking and the internet to articulate a distinct and authentic Inuit voice in global media discourse.


Politik ◽  
2011 ◽  
Vol 14 (3) ◽  
Author(s):  
Søren Stentoft Herping

In recent years, the academic literature on crisis communication has increased. The literature is however driven forward by studies in the private sector. In a public sector context attention has mostly been given to the political scandal or what could be labeled emergency communication primarily focused on natural or man made disasters. The municipalities in Denmark are however in a strong need for knowledge regarding crisis communication. Some have already been the center of a crisis, while others are preparing themselves to be the center of a crisis. Everybody knows that crisis will come, but nobody knows when. This paper will draw on a crisis in a municipality that has already had the “global” media attention in Denmark, the so called Brønderslevsag. The aim of the paper is twofold. First, to build a theory regarding crisis commu- nication, and second to make a tentative test of the theory in an empirical case. To this end, a qualitative study is conducted in a single case with a deductive research design. The theoretical point of departure is a combination of literature on crisis communication and decision making in public administration. Through this theoretical mix the ambition is that crisis communication studies can enter the specific context of public administration. The analysis shows that the preparedness of a possible crisis is crucial to the municipality, and that the municipality has a tendency to get involved in a blame game that does not fit the discourses in the public arena. Therefore the municipality appears to center around themselves, even though they try to be very open to the public. 


2020 ◽  
pp. 1322-1342
Author(s):  
Jethro Tan ◽  
Yingmin Wang ◽  
Danielle Gomes

The threat of violent extremism in the Internet age has undoubtedly become one important focus of research, policy, and government bodies all over the world. Understandably, many resources have been invested into counter violent extremism efforts, such as the identification of possible radicalised individuals, and understanding the psychology behind violent extremism. These methods adopt a resistance stance and attempt to prevent violent extremism. However, this chapter argues that resilience is equally, if not more important given the unpredictable nature of violent extremism. The first part examines ‘systems' within a nation such as critical infrastructure and how concepts such as ‘resilient-by-design' can be incorporated to ensure continuity in times of attacks. The second part will explore ‘person' factors of crisis communication, cohesion, and social capital, and how these factors can afford a cohesive society that can overcome the cracks in social order and harmony often caused by violent extremism.


2013 ◽  
Vol 30 (5) ◽  
pp. 70-93 ◽  
Author(s):  
Tao Zhang

The article explores two different articulations of the attitudes of young Chinese netizens towards the state: the neo-nationalist web community, ‘Anti-CNN.com’/‘April Youth’, and the online ‘machinema’ film, ‘Online Gaming Addicts’ War’. Both of these online practices are associated with the post-’80 s generation, which I argue is a key constituency in contemporary Chinese internet discourse. Through these case studies, the article explores the viability of recent attempts to apply Foucauldian theories of governmentality to the case of China. It identifies a determining factor here in the recurring tendency of the Party-state, whilst generally attempting to embrace more sophisticated forms of governance, to default towards crude techniques and technologies of prohibition in its regulatory stance towards the internet. Whilst this stance is likely to be unsustainable in view of the dynamics of global media culture, the article argues that this does not undermine claims over the existence of a distinctive Chinese form of governmentality. Rather, the Chinese case should strengthen doubts over the view of some that governmentality is incompatible with the state’s deployment of violence.


2018 ◽  
Vol 22 (1) ◽  
pp. 19-36
Author(s):  
Aqida Nuril Salma

In recent years, the Internet has evolved into the most popular way for companies to communicate with stakeholders and key public while also changing the practice of corporate communications and public relations professionals. Especially in crisis communications activities that are considered to be more complex in the digital era. Handling of the crisis nowadays is considered ineffective if only using traditional ways, but also requires the use of the Internet within every element of the crisis. The Internet has dramatically changed the way to respond to a crisis. Thus, research on internet usage in crisis communication are getting a lot of scholar attention. But unfortunately, many studies still only focus on internet usage at one stage. This research paper presents an exploratory study conducted to understand how the internet could be used in all stages of the crisis either before the crisis, during the crisis, and after the crisis. Furthermore, crisis communication strategy in the digital age is not limited to the use of the Internet as a medium of communication, but also to note the principles and ways of communicating.Keywords: Crisis Communication, Internet, Corporate Communication, Public Relations ABSTRAKDalam beberapa tahun ini, Internet telah berkembang menjadi cara yang paling populer bagi perusahaan untuk berkomunikasi dengan stakeholder dan publik kuncinya sekaligus juga mengubah praktik komunikasi korporat dan public relations profesional. Terlebih dalam kegiatan komunikasi krisis yang dinilai menjadi lebih kompleks di era digital. Penanganan krisis dianggap tidak cukup efektif jika hanya menggunakan cara tradisional, namun juga mewajibkan penggunaan internet di dalam setiap elemen krisis. Internet telah secara dramatis mengubah cara untuk merespon sebuah krisis. Sehingga penelitian mengenai penggunaan internet dalam komunikasi krisis semakin banyak dilakukan oleh para peneliti. Namun sayangnya beberapa masih hanya berfokus pada penggunaan internet pada satu tahapan saja. Maka dari itu, melalui metode studi kasus, penelitian ini dilakukan untuk mengetahui bagaimana internet dapat berperan di dalam setiap tahapan krisis, baik itu sebelum krisis, saat krisis hingga sesudah krisis. Selanjutnya hasil penelitian juga menunjukkan bahwa strategi komunikasi krisis di era digital tidak terbatas hanya pada penggunaan internet sebagai media, namun juga perlu diperhatikan perubahan pada prinsip dan cara berkomunikasinya.Kata Kunci: Komunikasi Krisis, Internet, Komunikasi Korporat, Hubungan Masyarakat


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