scholarly journals Analyzing cashless behavior among generation Z in Indonesia

2021 ◽  
Vol 5 (4) ◽  
pp. 601-612 ◽  
Author(s):  
Raden Aswin Rahadi ◽  
Nindya Resti Ramadhani Putri ◽  
Subiakto Soekarno ◽  
Sylviana Maya Damayanti ◽  
Isrochmani Murtaqi ◽  
...  
Keyword(s):  
Social Influence ◽  
Electronic Payment ◽  
Performance Expectancy ◽  
Generation Z ◽  
Payment Instruments ◽  
National Economic ◽  
External Variables ◽  
Perceived Security ◽  
Questionnaire Result ◽  
The Relationship

Secure, convenient, and affordable payment instruments are one factor that drives up the development of the national economy. Having a good and stable national economic condition is the intention of every country. The usage of electronic payment instruments is proven to boost economic growth and advance financial inclusion. However, the usage of e-payment among generation Z in Indonesia is still relatively low. Of these, this study is written to analyze the factors influencing electronic payment used to be taken as a concern on evaluating the current level of the cashless society. The model to assess the influencing factors is adopted from UTAUT variables: performance expectancy, effort expectancy, and social influence, combined with two external variables: culture and perceived security. The questionnaire is distributed to 458 respondents, covering generation Z in Bandung City. A quantitative approach was used to assess the questionnaire result, examining the relationship between each factor and electronic payment usage. The results indicate three factors that significantly influence electronic payment usage among generation Z in Bandung City: performance expectancy, social influence, and culture.

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PERILAKU PENGGUNAAN SISTEM E-LEARNING UNDIKSHA DENGAN MODEL UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT)

2021 ◽  
Vol 1 (2) ◽  
pp. 1
Author(s):  
I Gede Arya Sukarya ◽  
I Made Ardwi Pradnyana ◽  
Nyoman Sugihartini
Keyword(s):  
Social Influence ◽  
Learning System ◽  
Moderator Variable ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
E Learning ◽  
Use Behavior ◽  
Relationship Of ◽  
The Relationship

Sistem E-learning dikembangkan oleh Undiksha untuk meningkatkan efektivitas dan kualitas pembelajaran. Namun pada kenyataannya E-learning Undiksha belum dimanfaatkan secara maksimal oleh dosen di lingkungan Undiksha. Pengguna dapat menerima dan menggunakan sistem adalah hal yang penting untuk dapat mengetahui tingkat keberhasilan dari implementasi sistem tersebut. Oleh karena itu penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi perilaku penggunaan sistem E-learning Undiksha dengan model Unified Theory of Acceptance and Use of Technology (UTAUT). UTAUT merupakan salah satu model penerimaan teknologi yang menggabungkan delapan teori penerimaan teknologi sebelumnya. UTAUT memiliki empat konstruk utama yaitu ekspektasi kinerja, ekspektasi usaha,  pengaruh sosial dan kondisi yang memfasilitasi.Data diperoleh dengan cara menyebarkan kuesioner tertutup dengan sampel 64 Dosen Undiksha. Dianalisis menggunakan software SPSS. Hasil penelitian ini menunjukkan bahwa (1) Ekspektasi kinerja, ekpektasi usaha, pengaruh sosial dan kondisi yang memfasiitasi berpengaruh positif terhadap perilaku penggunaan sistem E-learning Undiksha (2) Variabel moderator jenis kelamin memperkuat hubungan ekspektasi kinerja dan ekspektasi usaha terhadap perilaku penggunaan sistem E-learning Undiksha sedangkan untuk variabel moderator jenis kelamin memperlemah hubungan variabel pengaruh sosial terhadap perilaku penggunaan sistem E-learning Undiksha (3) Variabel moderator umur memperkuat hubungan variabel ekspektasi kinerja, ekspektasi usaha, pengaruh sosial dan kondisi yang memfasilitasi terhadap perilaku penggunaan sistem E-learning Undiksha (4) Variabel moderator pengalaman memperkuat hubungan ekspektasi usaha, pengaruh sosial dan kondisi yang memfasilitasi terhadap perilaku penggunaan sistem E-learning Undiksha.AbstractE-learning was developed by ganesha university of education to improve learning effectiveness and quality. Yet, this system had not used maximally by lecturers in the institution.  Users which could accept and use the system was an important thing to know degree of its implementation successfulness. Hence, this study aimed at analyzing factors affecting use behavior of UNDIKSHA’s E-learning system with Unified Theory of Acceptance and Use of Technology (UTAUT) model. UTAUT is one of technology acceptance model combining 8 previous technology acceptance theories. It has 4 main constructs, namely performance expectancy, effort expectancy, social influence, and facilitating condition.The data were collected through giving closed questionnaire to lecturers. It involved 64 lecturers in UNDIKSHA as the sample of this study. The obtained data were analysed by means of SPSS. The results show that (1) Performance expectancy, effort expectancy, social influence, and facilitating condition have positive impact on the use behavior of the E-learning system, (2) Gender moderator variable strengthens the relationship of performance expectancy and effort expectancy towards the use behavior of the E-learning system, but weakens the relationship between social influence variable and the use behavior, (3) Age moderator variable strengthens the relationship of performance expectancy, effort expectancy, social influence, and facilitating condition towards the use behavior of the E-learning system, and (4) Experience moderator variable strengthens the relationship of performance expectancy, effort expectancy, social influence, and facilitating condition towards the use behavior of the E-learning system.

scholarly journals Factors Influencing the Adoption of E-Payment: An Empirical Study in Malaysia

2020 ◽  
Vol 4 (2) ◽  
pp. 53 ◽  
Author(s):  
Intan Syafinaz Mat Shafie ◽  
Yuslina Liza Mohd Yusof ◽  
Ainun Nadzirah Mahmood ◽  
Nor Irvoni Mohd Ishar ◽  
Hartini Zuhaila Jamal ◽  
...  
Keyword(s):  
Social Influence ◽  
Excellent Result ◽  
Payment System ◽  
Electronic Payment ◽  
Payment Systems ◽  
Effort Expectancy ◽  
Perceived Security ◽  
And Performance ◽  
The One ◽  
Electronic Payment System

This study examines the antecedents of the factors that influence customers to adopt the electronic payment system while making payments. Payment is the one of the element to complete the transaction while making payment. Due to the development of E-commerce, e-payment systems have been introducing. So, the use of electronic payment systems is being increasing day by day for people to complete their task quickly ineffective way. The result of the study shows that there is a relationship between dependent variables (effort expectancy and social influence) and independent variable (Adopton of e-payment). However, other variables (culture, perceived security and performance expectancy) were not significant with adoption of e-payment. Therefore, the study approves effort expectancy and social influence has a significant relationship with adoption of e-payment. Therefore, companies today that do business using electronic payment system as the medium to complete the transaction must focus more on this two variable to increase the number of people use this payment system. The increasing the number of people use this payment system will contribute to excellent result for e-commerce because e-payment system is one of the factor e-commerce becomes successful and it will give good impact to our nation’s economy.

scholarly journals THE ANALYSIS ON FACTORS INFLUENCING THE USE OF MOBILE PAYMENT SYSTEM AMONG GENERATION Z IN BEKASI CITY

2021 ◽  
Vol 3 (9) ◽  
pp. 334-348
Author(s):  
Zxavian Zebadia Simorangkir ◽  
Kurnia Fajar Afgani
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Online Survey ◽  
Mobile Payment ◽  
Intention To Use ◽  
Mobile Payments ◽  
Generation Z ◽  
Perceived Security ◽  
Behavioral Intention To Use ◽  
The Impact

The topic of the factors that influence the usage of Mobile Payments is not to be overlooked, given the rise in the use of Mobile Payments in recent years. The goal of this study is to identify the factors that have a major impact on users' use of mobile payment instruments. The study was carried out with the help of an online survey questionnaire, which was distributed to 414 people. The impact of performance expectancy, effort expectancy, social influence, trust, and perceived security on the behavioral intention of mobile payment usage was investigated in this study. This study used a quantitative approach, with Generation Z as the unit of analysis, and the respondents from Bekasi as the target population. Two of the criteria have a significant relationship with the behavioral intention to use the mobile payment instrument, according to the research. Based on the result of this study, it can be seen that perceived security has the most influence on the behavioral intention to use mobile payment, followed by social influence.

scholarly journals FAKTOR-FAKTOR YANG MEMPENGARUHI NIAT PENGGUNAAN APPROWEB OLEH ACCOUNT REPRESENTATIVE DIREKTORAT JENDERAL PAJAK

2017 ◽  
Vol 21 (2) ◽  
pp. 232
Author(s):  
Wakhid Nanang Santoso ◽  
Doddy Setiawan
Keyword(s):  
Social Influence ◽  
Self Efficacy ◽  
Intention To Use ◽  
Security Controls ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Security Control ◽  
Perceived Security ◽  
Directorate General ◽  
Perceived Enjoyment

This study aims to investigate the effect of performance expectancy, effort expectancy, social influence, web self efficacy, perceived security controls, and perceived enjoyment on the intention to use the approweb by account representative at the Directorate General of Taxation.The study employ web survey to collect data from account representative throughout Indonesia. There are 417 questionaire return from web survey.The results show that the performance expectancy, effort expectancy, social influence, perceived security control, and perceived enjoyment positively effect on the intention to use approweb, whereas the web self efficacy has no effect on the intentions to use approweb by account representative at the Directorate General of Taxation. The higher performance expectancy, effort expectancy, social influence, perceived security control, and perceived enjoyment will increase intention to use Approweb.

scholarly journals The Role of Trust and Risk in Citizens’ E-Government Services Adoption: A Perspective of the Extended UTAUT Model

2021 ◽  
Vol 13 (14) ◽  
pp. 7671
Author(s):  
Wenjuan Li
Keyword(s):  
Social Influence ◽  
Perceived Risk ◽  
The Internet ◽  
Government Services ◽  
Utaut Model ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
The Government ◽  
The Relationship

This research particularly aims to investigate how trust and perceived risk influence citizens’ e-government adoption. The findings of the study reveal that citizens’ trust of the government (TOG) and trust of the internet (TOI) positively affect citizens’ e-government adoption (EGA); perceived risk (PR) is negatively associated with citizens’ EGA. Interestingly, this study also demonstrates the negative moderating effect of PR on the relationship between TOG and EGA, TOI and EGA. The results also indicate that performance expectancy (PE), effort expectancy (EE), social influence (SI), and facilitation conditions (FC) influence citizens’ EGA positively. Lastly, implications for practice and research are discussed.

scholarly journals Elucidating social networking apps decisions

2018 ◽  
Vol 9 (2) ◽  
pp. 118-142 ◽  
Author(s):  
Pei Ying Chua ◽  
Sajad Rezaei ◽  
Man-Li Gu ◽  
YokeMoi Oh ◽  
Manimekalai Jambulingam
Keyword(s):  
Social Influence ◽  
Social Networking ◽  
Behavioural Intention ◽  
Young Generation ◽  
Market Segment ◽  
Content Type ◽  
Latent Constructs ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
The Relationship

PurposeThe purpose of this paper is to investigate the determinants of behavioural intention and use behaviour towards social networking apps. Exogenous latent constructs, namely, performance expectancy, effort expectancy and social influence are the key antecedents proposed based on the unified theory of acceptance and use of technology to predict the usage intention and behaviour of social networking apps (i.e. endogenous latent constructs). Experience as a moderator is the extended construct to explain social networking apps user’s behavioural intention.Design/methodology/approachTo target young generation (Millennial), a cross-sectional data collection approach was conducted to collect data from the social networking apps users (i.e. Facebook, WhatsApp, WeChat, Twitter, Instagram, YouTube, Snapchat and others) whereby a total of 384 valid questionnaires were obtained from six universities in Malaysia. Statistical analysis using partial least squares path modelling approach and a variance-based structural equation modelling (VB-SEM) techniques is performed to analyse the measurement and structural relationship.FindingsThe findings indicate that performance expectancy, effort expectancy and social influence determine behavioural intention, and behavioural intention impacts social networking apps use behaviour. Moreover, the moderation analysis reveals that the relationship between effort expectancy and behavioural intention is moderated by experience, whereas the relationship between social influence and behavioural intention is not moderated by experience.Originality/valueWhile the surge of social networking apps has gained tremendous popularity among Millennial as an attractive market segment, previous studies mainly have focussed on intention and behaviour of online users in general. Despite apps and related technologies which have opened a new era of effective communications in marketing, social networking apps usage intention and behaviour focussing on Millennial is not well understood in the current literature. This study contributes and sheds lights on the current issue of social networking apps usage intention and behaviour and looks into a key rising market segment, the Millennial users.

scholarly journals Continuous Intention to Use Technology of Online Food Delivery Services Among Young Adults

2021 ◽  
Vol 7 (1) ◽  
pp. 56
Author(s):  
Shahira Ariffin ◽  
Hasman Abdul Manan ◽  
Norsiah Ahmad ◽  
Nur Shahrulliza Muhammad ◽  
Fairus Hamdan ◽  
...  
Keyword(s):  
Young Adults ◽  
Social Influence ◽  
Information Quality ◽  
Food Delivery ◽  
Influential Factor ◽  
Quality Performance ◽  
Performance Expectancy ◽  
Delivery Services ◽  
Continuous Use ◽  
The Relationship

Online food delivery services have experienced tremendous growth in the food industry. Food delivery apps had gathered this opportunity adjusting to restaurant and food delivery services as an alternative to increasing income and for customers to remotely order their foods. This study aims to determine the relationship between information quality, performance expectancy, effort expectancy and social influence with continuous use intention of food delivery apps from Malaysian young adults’ context. In this study, a total of 300 sets of questionnaires were successfully collected. The data was interpreted using SPSS Version 25. At the end of the study, it was found that the results of the analysis to be a positive relationship between information quality, performance expectancy and social influence with continuous use intention of food delivery apps among young adults. This study also revealed that social influence as the most influential factor affecting continuous use intention of food delivery apps.

scholarly journals Towards a cashless society: Use of electronic payment devices among generation Z

2022 ◽  
Vol 6 (1) ◽  
pp. 137-146 ◽  
Author(s):  
Raden Aswin Rahadi ◽  
Yunieta Anny Nainggolan ◽  
Kurnia Fajar Afgani ◽  
Mohd Yusoff Yusliza ◽  
Juhari Noor Faezah ◽  
...  
Keyword(s):  
Social Influence ◽  
Credit Card ◽  
Future Research ◽  
The Internet ◽  
Online Transactions ◽  
Actual Usage ◽  
Performance Expectancy ◽  
Generation Z ◽  
Effort Expectancy ◽  
Facilitating Conditions

Nowadays, transactions on e-commerce platforms (e-payment) utilizing a credit card are popular. Using credit cards for electronic purchases over the Internet is much different from offline purchases in traditional stores; only online transactions do not include either physical credit card or a signature. The e-payment has become a common mode of payment for online transactions made. It is an electronic billing system that gives clients the ability to make payments using the Internet. The objective of this paper was to analyze the associations among continuance intention e-payment, effort expectancy, facilitating conditions, performance expectancy, social influence, and actual usage of e-payment. The data was tested empirically on data collected from 667 Generation Z e-payment users in Malaysia. The results found that facilitating conditions, performance expectancy, and social influence impacted the actual usage of e-payment. Surprisingly, effort expectancy was not significantly associated with the actual e-payment usage. The findings of this study have several implications for managers and point the way towards future research. No prior empirical study has investigated the role of the Unified Theory of Acceptance and Use of Technology model on e-payment usage among Generation Z in Malaysia to the best of the authors’ knowledge. These results provide valuable contributions that can help decision-makers formulate or adjust their strategies associated with e-payments.

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