scholarly journals The Role of Trust and Risk in Citizens’ E-Government Services Adoption: A Perspective of the Extended UTAUT Model

2021 ◽  
Vol 13 (14) ◽  
pp. 7671
Author(s):  
Wenjuan Li
Keyword(s):  
Social Influence ◽  
Perceived Risk ◽  
The Internet ◽  
Government Services ◽  
Utaut Model ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
The Government ◽  
The Relationship

This research particularly aims to investigate how trust and perceived risk influence citizens’ e-government adoption. The findings of the study reveal that citizens’ trust of the government (TOG) and trust of the internet (TOI) positively affect citizens’ e-government adoption (EGA); perceived risk (PR) is negatively associated with citizens’ EGA. Interestingly, this study also demonstrates the negative moderating effect of PR on the relationship between TOG and EGA, TOI and EGA. The results also indicate that performance expectancy (PE), effort expectancy (EE), social influence (SI), and facilitation conditions (FC) influence citizens’ EGA positively. Lastly, implications for practice and research are discussed.

scholarly journals Evaluation of one of leading Indonesia’s digital wallet using the unified theory of acceptance and use of technology

2021 ◽  
Vol 24 (2) ◽  
pp. 1036
Author(s):  
Natalia Limantara ◽  
Jevan Jovandy ◽  
Anindya Khansalihara Wardhana ◽  
Steven Steven ◽  
Fredy Jingga
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Perceived Risk ◽  
Unified Theory ◽  
Utaut Model ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Use Behavior ◽  
Digital Wallet

The goal of this research is to assess the utilization of one of Indonesia's most popular digital wallets. Respondents in this study range in age from 15 to 44 years old and live on Java Island. The author employs the unified theory of acceptance and utilization of technology (UTAUT) paradigm to assess the use of this digital wallet. This UTAUT model comprises four latent variables that affect behavioral intention (BI) and use behavior (UB): performance expectancy (PE), effort expectancy (EE), social influence (SI), and facilitating conditions (FC). In this study, the UTAUT model is combined with two additional variables: perceived risk (PR) and promotional benefits (PB). According to the findings, performance expectancy, social influence, and perceived risk all have an impact on behavioral intention, whereas effort expectancy has a less impact. Furthermore, the factors facilitating conditions and promotional benefits have a minor impact on use behavior, whereas behavioral intention factors have a considerable impact on use behavior.

Factors Influencing the Intention of International Students to Shop Online in China

2020 ◽  
Vol 16 (3) ◽  
pp. 20-41
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Data Analysis ◽  
International Students ◽  
Service Quality ◽  
Social Influence ◽  
Perceived Risk ◽  
The Internet ◽  
Perceived Service Quality ◽  
Performance Expectancy ◽  
Factors Influencing ◽  
Effort Expectancy

This article explores the factors for determining the intention of international students to shop online in China. The data for this study was acquired through a questionnaire. The UTAUT was used as the theoretical framework for this study and the data analysis was conducted using SPSS. The results indicated that while performance expectancy was significant in influencing the intention to shop online, effort expectancy does not. Also, while social influence does not determine the intention to shop online, it was however significant in predicting trust in the Internet. Furthermore, perceived risk, internet self-efficacy, and culture were all significant predictors of the intention to shop online. Perceived service quality and trust in the Internet were not significant determinants of the intention to shop online. The implications of these and other findings of this study are discussed.

scholarly journals Attitude on intention to use e-government in Indonesia

2021 ◽  
Vol 22 (1) ◽  
pp. 435
Author(s):  
Dedy Afrizal ◽  
MUslimin Wallang
Keyword(s):  
Social Influence ◽  
Information And Communication Technologies ◽  
Utaut Model ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
New Findings ◽  
Effort Expectancy ◽  
The Government ◽  
Main Construct ◽  
Facilitating Conditions

The application of information and communication technologies in Indonesia continues to be developed as the government becomes more serious in improving services to its citizen. However, there are still some obstacles to using the service. The purpose of this paper to present a framework improving e-government services to its citizen. The paper opted for using a comprehensive review of the unified theory of acceptance and use of technology (UTAUT). This paper offers ideas to see intention to the community in using e-government, by using the modified UTAUT model where the main construct performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC) is an important factor. Moderators such as gender, age, experience and voluntariness of use were excluded and using attitude as a mediator. The findings showed that UTAUT’s construct such as performance expectancy, effort expectancy, social influence, facilitating conditions is an important factor appropriate for seeing intention to citizen in using e-government and 9 hypotheses offered in the model are believed to get new findings in the future and increase the development of the UTAUT model and be able to provide concept ideas that are made in seeing the intentions of e-government users.

Assessment of Mobile Money Enablers in Nigeria

2018 ◽  
pp. 129-155
Author(s):  
Sunday Adewale Olaleye ◽  
Ismaila Temitayo Sanusi ◽  
Dandison C. Ukpabi
Keyword(s):  
Service Delivery ◽  
Social Influence ◽  
Developing Economies ◽  
Financial Service ◽  
Considerable Influence ◽  
Future Directions ◽  
Mobile Money ◽  
Utaut Model ◽  
Performance Expectancy ◽  
Effort Expectancy

This chapter describes how mobile money is an emerging and innovative financial service delivery mechanism. With huge success, recorded mostly in the developing economies, it is scholarly unclear the antecedents of its adoption. Using a survey of 151 respondents comprising both the banked and underbanked in the South-Western part of Nigeria, the authors used the PLS-SEM to test the research hypothesis. The results reveal the enablers of mobile money, which are social influence, performance expectancy, security and effort expectancy, and inhibitors such as system anxiety and cost. Privacy, trust, image and convenience were not found significant in this study. Social influence, performance expectancy and effort expectancy variables adapted from the UTAUT model have considerable influence on mobile money in Nigeria. Study implications and future directions are offered.

The Factors Influencing Taxpayers' Acceptance of E-Taxation System

2015 ◽  
pp. 105-121
Author(s):  
Adnan Gercek ◽  
Tolga Demirbas ◽  
Filiz Giray ◽  
Ayse Oguzlar ◽  
Mehmet Yuce
Keyword(s):  
Perceived Risk ◽  
Structural Equation ◽  
Model Performance ◽  
Equation Modeling ◽  
Intention To Use ◽  
Government Services ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Taxation System

E-taxation is one of the most popular e-government services. Most countries are focused on implementing an e-taxation system. The success of an e-taxation system depends on the taxpayers' acceptance of it. The taxpayers' intention to use an e-taxation system is determined by various factors. This chapter, based on empirical data collected from a survey of 505 respondents in Turkey, seeks to identify the factors that influence the taxpayers' acceptance of e-taxation system. It test various constructs of the UTAUT model – performance expectancy, trust perception, perceived risk, effort expectancy and facilitating conditions – on Turkish taxpayers' intention to use the e-taxation system. Structural equation modeling is used to analyze the effects of these variables on intention to use. The results indicate that performance expectancy and perceived risk have a significant impact on behavioral intention and that effort expectancy and facilitating conditions have a significant impact on intention to use.

scholarly journals ANALISIS NIAT PERILAKU PENGGUNAAN E-MONEY BERBASIS CHIP MENGGUNAKAN MODEL MODIFIKASI UTAUT (STUDI KASUS PADA PENGGUNA FLAZZ E-MONEY DI KOTA BANDUNG)

2019 ◽  
Vol 3 (5) ◽  
pp. 614-627
Author(s):  
Nauval Nurvian Mugni ◽  
Brady Rikumahu
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Perceived Risk ◽  
Performance Expectancy ◽  
Effort Expectancy

Flazz merupakan e-money yang diciptakan oleh bank BCA. Jumlah pengguna Flazz dari tahun ke tahun meningkat, namun faktanya jumlah transaksi Flazz masih minim apabila dibandingkan dengan alat elektronik lainya. Selain itu tingkat awareness e-money di Kota Bandung masih minim dibandingkan dengan Jakarta, Medan, dan Semarang. Tujuan penelitian ini adalah untuk mengetahui faktor yang mempengaruhi niat perilaku penggunaan Flazz di Kota Bandung dengan menggunakan Model UTAUT yang dimodifikasi oleh penelitian Abrahao et al pada tahun 2016. Metode penelitian ini adalah metode kuantitatif, teknik analisis data yaitu teknik analisis deksriptif menggunakan SEM-PLS dengan 400 sampel.   Hasil yang didapat yaitu performance expectancy, effort expectancy, dan social influence berpengaruh positif dan signifikan terhadap behavioral intention. Perceived risk berpengaruh negatif dan signifikan terhadap behavioral intention dan perceived cost berpengaruh negatif namun tidak signifikan terhadap behavioral intention pada pengguna Flazz e-money di Kota Bandung.

scholarly journals Factors Determine the Behavioural Intention in Adopting the Blockchain Technology by Malaysian Public Sector Officers

2020 ◽  
Vol 20 (1) ◽  
pp. 34-43
Author(s):  
Mohd Izzat Latifa ◽  
Zukarnain Zakaria
Keyword(s):  
Public Sector ◽  
Social Influence ◽  
New Technology ◽  
Behavioural Intention ◽  
The Public ◽  
Performance Expectancy ◽  
Blockchain Technology ◽  
Effort Expectancy ◽  
The Government ◽  
Facilitating Conditions

Recently, Blockchain technology has attracted great attention in both private organisations and the public sector around the world. However, not many are aware and understand this new technology. Thus, lack of understanding of the Blockchain technology could influence the intention in adopting the technology. Therefore, the objective of this paper is to identify the behaviour intention towards adopting Blockchain Technology in the Malaysian Public Sector. Data were gathered using a questionnaire to analyse the relationship between factors such as Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions and Trust with Behavioural Intention to adopt Blockchain Technology. The data were gathered from 100 officers in various government department. The survey revealed that majority of the government officers are aware about the Blockchain technology. However, most of them have inadequate exposure and knowledge about the technology. Findings from the regression analysis found that Trust, Performance Expectancy and Social Influence positively and significantly influence the behaviour intention of government officers in adopting Blockchain technology. Meanwhile, Effort Expectancy and Facilitating Conditions were found not significant. The findings from this study suggest that it is essential to develop strategies to implement a suitable Blockchain application in the public sector. Prior to such implementation, it is imperative for government officers to be equipped with knowledge, skills and resources related to the Blockchain technology.

scholarly journals Factors Influencing Purchase Intention of Elancing Using UTAUT Model: A Case Study of Mahajasa

2021 ◽  
Vol 6 (9) ◽  
pp. 563-564
Author(s):  
Hanifah Dwi Adiratna ◽  
Amilia Wulansari
Keyword(s):  
Social Influence ◽  
Purchase Intention ◽  
Positive Impact ◽  
New Technology ◽  
Influential Factors ◽  
Market Mechanism ◽  
Utaut Model ◽  
Perceived Trust ◽  
Performance Expectancy ◽  
Effort Expectancy

Abstract Technology advancements have given rise to a new labor market mechanism known as elancing, where people could purchase freelance services through online sites. Following the trend, Mahajasa as a freelance marketplace startup has to compete with other existing competitors in Indonesia. Established for a year, fluctuating revenue and unknown intention of buying is incurred. Mahajasa aims for SMEs and students across Indonesia. But some recent studies stated that SMEs in Indonesia are reluctant to accept new technology since most marketplaces are in the adoption stage. This study's main objective is Understanding the most influential factors of purchase intention in buying services from freelance marketplace or freelance social media using UTAUT model. The research concluded 386 respondents from Indonesia who had used elancing platforms aged 15-44 years old and analyzed using SmartPLS. The result showed performance expectancy, effort expectancy, social influence, and perceived trust has a positive impact on purchase intention. While perceived trust has a partial mediating role between performance expectancy, effort expectancy, and social influence to purchase intention.

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PERILAKU PENGGUNAAN SISTEM E-LEARNING UNDIKSHA DENGAN MODEL UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT)

2021 ◽  
Vol 1 (2) ◽  
pp. 1
Author(s):  
I Gede Arya Sukarya ◽  
I Made Ardwi Pradnyana ◽  
Nyoman Sugihartini
Keyword(s):  
Social Influence ◽  
Learning System ◽  
Moderator Variable ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
E Learning ◽  
Use Behavior ◽  
Relationship Of ◽  
The Relationship

Sistem E-learning dikembangkan oleh Undiksha untuk meningkatkan efektivitas dan kualitas pembelajaran. Namun pada kenyataannya E-learning Undiksha belum dimanfaatkan secara maksimal oleh dosen di lingkungan Undiksha. Pengguna dapat menerima dan menggunakan sistem adalah hal yang penting untuk dapat mengetahui tingkat keberhasilan dari implementasi sistem tersebut. Oleh karena itu penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi perilaku penggunaan sistem E-learning Undiksha dengan model Unified Theory of Acceptance and Use of Technology (UTAUT). UTAUT merupakan salah satu model penerimaan teknologi yang menggabungkan delapan teori penerimaan teknologi sebelumnya. UTAUT memiliki empat konstruk utama yaitu ekspektasi kinerja, ekspektasi usaha,  pengaruh sosial dan kondisi yang memfasilitasi.Data diperoleh dengan cara menyebarkan kuesioner tertutup dengan sampel 64 Dosen Undiksha. Dianalisis menggunakan software SPSS. Hasil penelitian ini menunjukkan bahwa (1) Ekspektasi kinerja, ekpektasi usaha, pengaruh sosial dan kondisi yang memfasiitasi berpengaruh positif terhadap perilaku penggunaan sistem E-learning Undiksha (2) Variabel moderator jenis kelamin memperkuat hubungan ekspektasi kinerja dan ekspektasi usaha terhadap perilaku penggunaan sistem E-learning Undiksha sedangkan untuk variabel moderator jenis kelamin memperlemah hubungan variabel pengaruh sosial terhadap perilaku penggunaan sistem E-learning Undiksha (3) Variabel moderator umur memperkuat hubungan variabel ekspektasi kinerja, ekspektasi usaha, pengaruh sosial dan kondisi yang memfasilitasi terhadap perilaku penggunaan sistem E-learning Undiksha (4) Variabel moderator pengalaman memperkuat hubungan ekspektasi usaha, pengaruh sosial dan kondisi yang memfasilitasi terhadap perilaku penggunaan sistem E-learning Undiksha.AbstractE-learning was developed by ganesha university of education to improve learning effectiveness and quality. Yet, this system had not used maximally by lecturers in the institution.  Users which could accept and use the system was an important thing to know degree of its implementation successfulness. Hence, this study aimed at analyzing factors affecting use behavior of UNDIKSHA’s E-learning system with Unified Theory of Acceptance and Use of Technology (UTAUT) model. UTAUT is one of technology acceptance model combining 8 previous technology acceptance theories. It has 4 main constructs, namely performance expectancy, effort expectancy, social influence, and facilitating condition.The data were collected through giving closed questionnaire to lecturers. It involved 64 lecturers in UNDIKSHA as the sample of this study. The obtained data were analysed by means of SPSS. The results show that (1) Performance expectancy, effort expectancy, social influence, and facilitating condition have positive impact on the use behavior of the E-learning system, (2) Gender moderator variable strengthens the relationship of performance expectancy and effort expectancy towards the use behavior of the E-learning system, but weakens the relationship between social influence variable and the use behavior, (3) Age moderator variable strengthens the relationship of performance expectancy, effort expectancy, social influence, and facilitating condition towards the use behavior of the E-learning system, and (4) Experience moderator variable strengthens the relationship of performance expectancy, effort expectancy, social influence, and facilitating condition towards the use behavior of the E-learning system.

scholarly journals Determinants of the Continued Intention of College Students in China to Use DiDi Mobile Car-Sharing Services

SAGE Open ◽  
2019 ◽  
Vol 9 (4) ◽  
pp. 215824401989369
Author(s):  
Isaac Kofi Mensah ◽  
Zhao Tianyu ◽  
Guohua Zeng ◽  
Luo Chuanyong
Keyword(s):  
College Students ◽  
Security And Privacy ◽  
The Internet ◽  
Intention To Use ◽  
Unified Theory ◽  
Car Sharing ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
The Relationship

This research paper examined the continued intention of college students to use DiDi mobile car-sharing services in China. The unified theory of acceptance and use of technology (UTAUT) was used as the theoretical framework while the data analysis was completed with SPSS. The results have demonstrated that performance expectancy, reliability, efficiency, and security and privacy were significant predictors of the continued intention to use mobile car-sharing services. Contrary to our expectations, effort expectancy was not a significant determinant of the continued intention to use mobile car-sharing services. In addition to these direct effects, the moderating impact of trust in the internet was also examined. The moderating analysis showed that trust in the internet showed no significant moderating impact on the relationship between performance expectancy, effort expectancy, reliability, efficiency, and security and privacy and the continued intention to use mobile car-sharing services. The implications of these findings are discussed.

Sign in / Sign up

Export Citation Format

Share Document