scholarly journals Antecedents and Outcomes of Customer Satisfaction: A Comprehensive Review

2017 ◽  
Vol 12 (4) ◽  
pp. 144 ◽  
Author(s):  
Vadivelu Thusyanthy ◽  
Vadivelu Tharanikaran
Keyword(s):  
Qualitative Study ◽  
Customer Satisfaction ◽  
Comprehensive Review ◽  
Future Studies ◽  
The Future ◽  
Complex Models ◽  
Comprehensive Studies

Understanding the antecedents and outcome variables of customer satisfaction is become an important issue, since there are few comprehensive studies conducted related to the various antecedent and outcome variables of customer satisfaction as a whole. Therefore, the main aims of this qualitative study are to investigate and to build two comprehensive models related to the antecedent and outcome variables of customer satisfaction with the various literature supports. Importantly, the comprehensive and complex models contributes to the existing literature and enhances the future studies, which are related in both online and offline customer satisfaction contexts.

Gendered differences in emigration and mobility perspectives among European researchers working abroad

2014 ◽  
Vol 7 (1) ◽  
pp. 33-41 ◽  
Author(s):  
Elisabeth Scheibelhofer
Keyword(s):  
United States ◽  
Qualitative Research ◽  
Qualitative Study ◽  
Social Relations ◽  
The United States ◽  
Research Strategy ◽  
The Future ◽  
Highly Skilled

This paper focuses on gendered mobilities of highly skilled researchers working abroad. It is based on an empirical qualitative study that explored the mobility aspirations of Austrian scientists who were working in the United States at the time they were interviewed. Supported by a case study, the paper demonstrates how a qualitative research strategy including graphic drawings sketched by the interviewed persons can help us gain a better understanding of the gendered importance of social relations for the future mobility aspirations of scientists working abroad.

scholarly journals A qualitative study on patients' and physicians' visions for the future management of overweight or obesity

2011 ◽  
Vol 29 (1) ◽  
pp. 103-109 ◽  
Author(s):  
C. Heintze ◽  
U. Sonntag ◽  
A. Brinck ◽  
M. Huppertz ◽  
J. Niewohner ◽  
...  
Keyword(s):  
Qualitative Study ◽  
The Future ◽  
Overweight Or Obesity ◽  
Future Management

Integrated Theoretical Model of Smoking-Consumer Emotions and Research Outlook

2021 ◽  
Vol 7 (4) ◽  
pp. 251-263
Author(s):  
Jiayi Du ◽  
Xinkang Chen
Keyword(s):  
Theoretical Model ◽  
Literature Review ◽  
Future Studies ◽  
Moderating Variables ◽  
Consumer Emotions ◽  
The Future ◽  
Consumer Emotion ◽  
The Relationship

Objectives: Research on smoking-consumer emotions attracts increasing attention. Based on the literature review and analysis, this paper recognizes different definitions, categorizations, measurements of consumer emotions. Then the paper identifies the antecedent variables, moderating variables and outcome variables of consumer emotion and relevant emotion theories to explain the relationship and proposes an integrated theoretical model of consumer emotions. Finally, this paper talks about the future studies of consumer emotions on four aspects. This paper offers insights on the research of smoking-consumer emotions, theoretically and practically.

scholarly journals Does Brand Love Last Forever? : A Study on Turkey’s Lovemarks

2021 ◽  
Vol 11 (1) ◽  
pp. 76-85
Author(s):  
Ayben Ceyhan ◽  
Uğur Yozgat
Keyword(s):  
Qualitative Study ◽  
Customer Satisfaction ◽  
Sense Of Community ◽  
Brand Image ◽  
Real Life ◽  
Communication Strategy ◽  
Brand Trust ◽  
Emotional Intimacy ◽  
Brand Love ◽  
Innovative Products

Brand love has become an important concept in both the academic and business worlds. There are some studies in the literature conducted on consumers regarding the brand love, but no study focuses on brands that consumers are in love with. Therefore, to analyze how brand love is created and to identify the components of a sustainable brand love, we conducted a qualitative study on the brands that achieved the lovemark status several times in the survey conducted on the consumers in Turkey. We used the categories in the 2019 lovemark survey, a study conducted by Ipsos for MediaCat magazine every year, as the basis, and we evaluated brands that have been selected as lovemarks in their respective categories at least five times. Our study concluded that the brands created brand love through quality in product or service as well as diversity, customer satisfaction, brand trust, innovative products, sincerity, and emotional intimacy, being a solution-oriented brand, as demonstrated in other studies in the literature, and in addition, by creating social responsibility projects, and being accessible. These brands also made brand love sustainable through reliability, service, relevance, stand behind the promise, innovation, brand image, customer satisfaction, a sense of community, customer experience, emotional bond, trust, people-oriented communication strategy, real-life compatible products and services as well as creation of different experiences.

scholarly journals Metagenomic Comparisons between Soft and Hard Feces of Plateau Pikas (Ochotona curzoniae)

Animals ◽  
2022 ◽  
Vol 12 (2) ◽  
pp. 149
Author(s):  
Haibo Fu ◽  
Wenjing Li
Keyword(s):  
Amino Acids ◽  
Fatty Acids ◽  
16S Rdna ◽  
Microbial Metabolism ◽  
Short Chain Fatty Acids ◽  
Short Chain ◽  
Future Studies ◽  
Ochotona Curzoniae ◽  
The Future ◽  
First Time

The division of hard and soft feces is an effective digestion strategy in the order Lagomorpha. Although previous studies have reported that hard and soft feces differ in morphology and component, the discrepancy in the microbiome remains unclear. This study explored the microbiomes of hard and soft feces in plateau pikas by sequencing the V3 and V4 regions of 16S rDNA. We found that hard feces harbored higher Firmicutes, while soft feces harbored higher Akkermansia. Increased rare bacterial taxa were observed in hard feces compared with soft feces. Moreover, hard and soft feces displayed a greater difference in terms of core operational taxonomy units (OTUs) compared to the total OTUs. The soft feces showed enhancements in all predicted Kyoto Encyclopedia of Genes and Genomes (KEGG) functions, indicating an advancing microbial metabolism compared to hard feces. The significantly upregulated pathways in soft feces were mainly enriched in metabolism of energy and carbohydrate, glycan biosynthesis, cofactors and vitamins, and amino acids—all of which are associated with increased contents of microbial proteins, vitamins, and short-chain fatty acids. Our study reports, for the first time, the differential microbiomes between hard and soft feces of pikas and provides direction for the future studies on cecotrophy.

scholarly journals Control, uncertainty, and expectations for the future: a qualitative study of the impact of drought on a rural Australian community

2008 ◽  
Author(s):  
Gina-Maree Sartore ◽  
Brian Kelly ◽  
Helen Stain ◽  
Glenn Albrecht ◽  
Nick Higginbotham
Keyword(s):  
Qualitative Study ◽  
The Future ◽  
Australian Community ◽  
The Impact

scholarly journals A Qualitative Study to Explore Ways to Observe Results of Engaging Activities in Clients with Dementia

2017 ◽  
Vol 2017 ◽  
pp. 1-8 ◽  
Author(s):  
Masahiro Ogawa ◽  
Seiji Nishida ◽  
Haruna Shirai
Keyword(s):  
Cognitive Impairment ◽  
Clinical Practice ◽  
Social Interaction ◽  
Qualitative Study ◽  
Emotional Expression ◽  
Occupational Therapists ◽  
Verbal Expression ◽  
Future Studies ◽  
Severity Of Dementia ◽  
Depth Interviews

Background. Many occupational therapists face the challenge of helping clients with dementia to select and perform meaningful occupations, which may be difficult due to cognitive impairment. Understanding tacit knowledge of well-experienced occupational therapists could positively affect occupational therapy practice for clients with dementia. Objectives of Study. To explore the observations of experienced occupational therapists when evaluating the effects of activities in clients with dementia. Methods. Ten occupational therapists with over 10 years of clinical experience participated in this qualitative study. In-depth interviews were conducted to ask the question, “What do you observe in clients with dementia when you assess the effectiveness of activities among these clients?” Findings. From 47 cases, we found five major themes and 18 subthemes. Main themes were “engaging activity,” “emotional expression during activity,” “verbal expression during activity,” “social interaction through activity,” and “something obtained as outcome of activity.” Relevance to Clinical Practice. The 18 subthemes could be used as viewpoints to observe engagements of activity in clients with dementia. Limitations and Recommendations for Further Research. Future studies could examine which viewpoints were utilized for each type of activity and/or severity of dementia as this was not investigated in the current study.

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