scholarly journals Application of E-Pharmacies in India

2021 ◽  
pp. 32-42
Author(s):  
Aman Agarwal ◽  
Shilpa Parkhi
Keyword(s):  
User Experience ◽  
Home Delivery ◽  
Old Patients ◽  
Nuclear Families ◽  
Customer Acceptance ◽  
Customer Care ◽  
Brick And Mortar ◽  
Competitive Prices ◽  
The Many ◽  
Buying Behaviour

Consumer convenience and access are improved through E-pharmacy. This will mostly benefit chronic old patients living in nuclear families, as well as people who are unable to travel to a pharmacy. E-pharmacy also offers competitive prices, making drugs more affordable to those who are less well-off. Consumers in India focused on staying indoors after the COVID-19 lockdown was announced, which forced people to go digital, whether to pay bills or contact doctors. There are no exceptions when it comes to e-pharmacies. Brick-and-mortar pharmacies' home delivery of medicines has also increased. The aim of this paper is to discover and experimentally validate the many characteristics that influence customer acceptance, usage, and intent to suggest E-pharmacy for pharmaceutical purchases. This paper also aims to identify the factors that influence customers on choosing between the various e-pharmacies (PharmEasy, Tata 1mg, Net Meds,                             Apollo 24x7) providing their service in the market. For this research, the information from 106 respondents was collected and it was found that factors like ease of buying, discounts, user experience, customer care, and availability of the medicines/healthcare products influences their buying behaviour.

Design of Carbon Efficient Online Logistics Networks

2014 ◽  
Vol 962-965 ◽  
pp. 1444-1449
Author(s):  
Guang Yong Yang
Keyword(s):  
Carbon Emission ◽  
Home Delivery ◽  
Design Constraint ◽  
Logistics Network ◽  
Logistics Networks ◽  
Last Mile ◽  
Emission Regulations ◽  
Brick And Mortar ◽  
Last Mile Delivery ◽  
Delivery Network

With development of internet network, more traditional brick-and-mortar firms sell products via online channels. The key feature of online channels is home delivery, hence, how to design efficient online logistics networks has been the core problem faced by online firms. Furthermore, with increasing pollution of ecological environment and global warming, more carbon emission regulations enacted and implemented also impact firms operation and decision. This paper mainly study online logistics networks design constraint from carbon emission regulations. We analyze the following three types of networks, dropping delivery network (D), delivery network via distribution center (W), and last mile delivery network (L). Combining carbon emission from inbound and outbound transportation, and emission from inventory storage, we design optimal logistics networks and then analyze online logistics network design of Sunfeng best choice firm.

Assortment Size and PL Penetration in Grocery Retailers' Portfolios during Economic Crisis

2016 ◽  
pp. 244-274 ◽  
Author(s):  
José Luis Ruiz-Real ◽  
Juan Carlos Gázquez-Abad ◽  
Francisco J. Martínez-López
Keyword(s):  
Economic Crisis ◽  
The Other ◽  
Product Categories ◽  
Other Hand ◽  
Competitive Prices ◽  
The One ◽  
Average Size ◽  
Buying Behaviour ◽  
Retail Formats

The economic crisis in Spain has had a major impact on the evolution of retail assortments in food base. On the one hand, it has caused alterations in assorted sizes, as well as in the distribution between NB and PL. On the other hand, it has changed the buying behaviour of consumers seeking brands that offer confidence, but at very competitive prices. The purpose of this chapter is to answer the following questions: How has the economic crisis changed the assortment size in different categories of products in Spanish groceries? In which way has the assortment composition of retailers been altered? Do all the retail formats have the same behaviour in assortment management and PL? The authors argue that there has been an increase in the average size of assortment for all the product categories with the exception of products of fill-ins, and the only two retail formats that have increased the weight of the PL in their assortments are large and medium-sized supermarkets.

POLISH CONSUMERS’ ATTITUDES TOWARDS ONLINE GROCERY SHOPPING

2021 ◽  
Author(s):  
Gabriela Hanus
Keyword(s):  
Home Delivery ◽  
Point Of View ◽  
Grocery Shopping ◽  
Brick And Mortar ◽  
Delivery Options ◽  
Online Stores ◽  
Primary Focus ◽  
Quality Of Products ◽  
The Impact

The primary focus of this study was to explore the attitudes of consumers in Poland towards online grocery shopping, and the impact of the COVID-19 pandemic on the e-grocery market. A direct survey was conducted on a sample of 800 respondents from across Poland in the first quarter of 2020. A questionnaire was used as a research tool. As revealed by data analysis, in 2020 more than a half (60%) of consumers in Poland shopped for groceries in online stores run by brick-and-mortar grocery chains. The respondents usually shopped for groceries several times a month, preferably choosing products with a long shelf life, and home delivery options, each time spending around PLN 201-300. Convenience was found to be the key driver that encouraged consumers to shop for groceries online, and concerns about the quality of products purchased online was the major disincentive. Moreover, the coronavirus pandemic, and the resulting health concerns, were shown to have the least effect on the willingness of respondents to shop for groceries online, or the frequency of online grocery shopping. From a practical point of view, this research can be used to create marketing strategies for enterprises operating in the food retail industry, as well as to expand knowledge about the dynamically developing e-grocery market in Poland.

scholarly journals The last-mile logistical challenges of an omnichannel grocery retailer: A South African perspective

2018 ◽  
Vol 12 ◽  
Author(s):  
Alicia N. Weber ◽  
J. A. Badenhorst-Weiss
Keyword(s):  
Supply Chain ◽  
South African ◽  
Qualitative Methodology ◽  
Home Delivery ◽  
Group Discussions ◽  
Online Data ◽  
Fully Integrated ◽  
Last Mile ◽  
Brick And Mortar ◽  
African Perspective

Background: The intense competition between grocery retailers to access new revenue streams has seen brick-and-mortar retailers broadening their services to offer consumers the option of ordering their groceries over the Internet. This is implemented through the implementation of different platforms such as their computer or mobile application − known as omnichannel retailing. Omnichannel grocery retailers are facing several challenges with the last mile of their online supply chain, especially with relation to the home delivery of groceries.Objectives: The purpose of the article was to gain an understanding of the nature of last-mile logistical challenges hindering the efficiency of an omnichannel grocery retailer in South Africa.Method: A qualitative methodology was employed; data were collected through an interview with the e-commerce operation manager of a well-known omnichannel grocery retailer in South Africa as well as through two focus group discussions conducted with consumers who regularly purchase items online and those who have never purchased any item online. Data were analysed using thematic analysis.Results: The findings suggested that there are four major last-mile logistical challenges facing the South African omnichannel grocery retailer considered in this study. The challenges are reliable order fulfilment, cold distribution chain requirements, physical distribution and reverse logistics.Conclusion: The findings of this article suggest that many of the last-mile challenges experienced by the omnichannel grocery retailer stem from the inefficient management of information (data) along the supply chain. To alleviate the last-mile logistical challenges identified in this article, emphasis should be placed on implementing a fully integrated information sharing system.

scholarly journals When children express their preferences regarding sales channels

2014 ◽  
Vol 42 (11/12) ◽  
pp. 1018-1031 ◽  
Author(s):  
Jacques Boulay ◽  
Brigitte de Faultrier ◽  
Florence Feenstra ◽  
Laurent Muzellec
Keyword(s):  
Online Shopping ◽  
Dominant Role ◽  
Content Type ◽  
Product Availability ◽  
Sales Channels ◽  
Advantages And Disadvantages ◽  
Young Consumers ◽  
Brick And Mortar ◽  
Competitive Prices ◽  
Online Stores

Purpose – The purpose of this paper is to investigate the preferences of children under the age of 12 regarding sales channels: how young consumers perceive online vs offline shopping in terms of advantages and disadvantages. Within a cross channel perspective, it also analyses the connections they make between brick-and-mortar and online stores. Design/methodology/approach – Results are drawn from an exploratory and qualitative study based on a multi-category approach. In all, 62 children (34 girls and 28 boys) aged six to 12 years were interviewed about the advantages and disadvantages of each channel for shopping; how/where they would prefer to shop and why; and the links they make between a brand’s physical store and an online store. Findings – Traditional sales outlets are more popular with six to 12 year olds than online shopping. Physical stores offer variety and instant gratification. Products can be tried out and tested on-site, making the offline retail experience a fun activity. Conversely, children express a very negative perception of e-retailing, which they often consider to be dishonest, offering limited choice at higher prices. When shopping online, delivery time can be a deterrent. Last but not least, no cross-channel shopping perceptions were found. Practical implications – Several results from this study can inform marketing practices at retailers’ headquarters. Store assortment, product availability and store atmospherics are central to the success of offline shopping among six- to 12-year-old children. Retailers should find ways to transfer this relational approach to their online strategy. In the meantime, they must deliver the same basic promises as in stores: a wide choice and competitive prices, no shortage of products and no late delivery. Originality/value – This study adds to the existing body of knowledge on children’s consumer behaviour in three ways. First, it provides new insight into how children perceive not the internet per se but online shopping. Second, it confirms that stores still play a dominant role in shaping the image of a retail brand, from an early age. Third, it suggests that the cross-channel perspective may not apply to very young consumers.

Benchmark report reveals trends in corporate learning and development

2016 ◽  
Vol 48 (5) ◽  
pp. 225-230 ◽  
Author(s):  
Bob Little
Keyword(s):  
Business Performance ◽  
Cost Effective ◽  
Learning Technologies ◽  
Business Leaders ◽  
Learning Climate ◽  
Learning And Development ◽  
Content Type ◽  
Corporate Learning ◽  
Customer Care ◽  
The Many

Purpose – An outline of the 2015-2016 industry benchmark report produced by Towards Maturity, a benchmarking research company that provides independent advice and support to help organisations use learning technologies to accelerate business performance. The purpose of this paper is to examine the report and highlights some of the key findings from the research – and the conclusions drawn. Design/methodology/approach – A report, making use of research data from more than 600 learning and development (L & D) professionals in 55 countries and inputs from 1,600 learners. It also sets out comments and conclusions by those closely involved in the research. Findings – Among the many findings contained in the report are that: L & D professionals have high aspirations for their role; top performing organisations actively support the self-directed learner, as well as equip their L & D teams to cope with and lead change; evidence from top performing organisations highlights that business leaders now expect more – and different – things from their L & D professionals; and all L & D professionals are responding to the changing corporate learning climate by looking to improve their: efficiency; processes; organisational productivity and engagement; business responsiveness and learning culture. Research limitations/implications – As with all surveys – even those, like this one, which include a significant sample – this report is only as valuable as those surveyed are representative of the L & D sector and of corporate learning. However, the benchmarking survey covers 55 countries and over 2,000 people. Practical implications – This is the 12th year of the Towards Maturity benchmarking study, so this year’s data rests on a wealth of previous data – to provide information on trends in learning and L & D. Moreover, the study’s results show how L & D is changing in its relationship with businesses and business leaders – and how this needs to develop further. Social implications – For L & D professionals, taking advantage of benchmarking – and applying the lessons of research such as those revealed by Towards Maturity – can result in: lower costs – through discovering more cost-effective processes and systems; improved quality in terms of such things as products, services and customer care; and increasing sales and profits – through understanding how to improve functions, operations, products, services, pre- and post-sales customer care, as well as lower costs. Originality/value – No organisation other than Towards Maturity carries out a benchmark survey such as this.

scholarly journals Sight: The Last Bastion Of The Brick And Morter Retailer To Survive?

2013 ◽  
Vol 13 (1) ◽  
pp. 125
Author(s):  
Corinne Nell ◽  
Jan Wiid
Keyword(s):  
Thematic Analysis ◽  
Consumer Satisfaction ◽  
Research Question ◽  
Qualitative Approach ◽  
Primary Research ◽  
Focus Group Interviews ◽  
Brick And Mortar ◽  
Group Interviews ◽  
State Of Affairs ◽  
Buying Behaviour

The physical brick and mortar retail environment has been the bastion of survival for retailers over the years. With the developments in technology and the changing shopping patterns of consumers, apparel retailers are facing competition from alternative channels, such as the internet where consumers browse, compare and ultimately purchase products. Faced with this evolution, it has become critical for brick and mortar retailers to reconsider the principles and practices of in-store consumer engagement. They need to understand how their physical in-store environments can be used optimally in order to ensure sales optimisation, consumer satisfaction and sustainable profitability.This state of affairs has led to this study, which focuses on sight and its influence on consumers buying behaviour. The primary research question that was posed in this study was to explore the influence of sight on consumers buying behaviour in apparel retail stores. The type of research design used in this study was exploratory in nature, making use of a qualitative approach and a communicative technique of focus group interviews and nave sketches. The data gathered was analysed by means of Teschs inductive descriptive coding technique, better known as thematic analysis. It was found that sight has the ability to influence consumers in either a subconscious or a conscious way. This has a direct influence on the amount of time that consumers will spend in-store and ultimately influence their buying decisions and behaviour, either positively or negatively.

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