New Business Development Strategy of Telecommunication Operators Based on a Smart Energy System

This research studies the case of KT to see how a mobile operator expanded beyond its existing offerings to new smart energy business based on digital technology. Details were analysed specifically on how the business was developed, why the smart energy service was started, and what the success factors were. KT's smart energy business (KT-MEG: KT Micro Energy Grid) utilizes ICT to resolve energy issues such as global climate change and energy consumption growth. It also provides growth opportunities for KT with its KT-MEG platform. The authors analyze that KT was able to leverage sustainability as a new growth engine by developing new businesses to differentiate customer experience, create effective organization structure, and generate business impact in addition to application of latest ICT technologies such as artificial intelligence, IoT (internet of things), and big data. The results provide a good guideline for business transformation of ICT firms in the era of Industry 4.0.

Application Layer Packet Processing Using PISA Switches

This paper investigates and proposes a solution for Protocol Independent Switch Architecture (PISA) to process application layer data, enabling the inspection of application content. PISA is a novel approach in networking where the switch does not run any embedded binary code but rather an interpreted code written in a domain-specific language. The main motivation behind this approach is that telecommunication operators do not want to be locked in by a vendor for any type of networking equipment, develop their own networking code in a hardware environment that is not governed by a single equipment manufacturer. This approach also eases the modeling of equipment in a simulation environment as all of the components of a hardware switch run the same compatible code in a software modeled switch. The novel techniques in this paper exploit the main functions of a programmable switch and combine the streaming data processor to create the desired effect from a telecommunication operator perspective to lower the costs and govern the network in a comprehensive manner. The results indicate that the proposed solution using PISA switches enables application visibility in an outstanding performance. This ability helps the operators to remove a fundamental gap between flexibility and scalability by making the best use of limited compute resources in application identification and the response to them. The experimental study indicates that, without any optimization, the proposed solution increases the performance of application identification systems 5.5 to 47.0 times. This study promises that DPI, NGFW (Next-Generation Firewall), and such application layer systems which have quite high costs per unit traffic volume and could not scale to a Tbps level, can be combined with PISA to overcome the cost and scalability issues.

Long-Term Relationship Building and Customer Switching Behaviour in the Mobile Telecommunication Industry in Nigeria

This paper examined long-term relationship building and customer switching behavior among mobile telecommunication operators in Nigeria. The population of this study includes all mobile telecommunication company and their subscribers in Edo State, Nigeria. The samples for this study were drawn from Mobile Network Service Providers and their subscribers. For service providers, three (3) out of the nine (9) mobile network operators were selected (Nigeria Communication Commission NCC, 2020). Morgan and Krejcie's (1970) sampling methods were implemented to choose a sample of 322 mobile telecom subscribers Godden (2004). The paper employed regression analysis to analyze and test the hypothesis formulated. The result showed that long-term relationship building (Two-way Communication, Customer retention Strategy, Customer Loyalty, and Relational Bond) had a positive statistically significant relationship with customer switching behavior among mobile telecommunication operators (Network service providers) at p>0.05. The research recommends among others that players of the mobile telecommunication Industry (mobile network service providers) should embrace the application of long-term relationship-building to achieve, sustain and retain customers' usage of their products, this will enable them to compete better with other players in the industry. Also, they should engage in relational bonding aimed at creating attachment with the customer leading to customer retention and subsequently profitability.

Assessment of Real Estate Outsourcing Practice of Banks and Telecommunication Companies in Lagos, Nigeria

The purpose of this paper is to examine real estate services that are outsourced in the banking and telecommunication sectors and the procedures adopted in outsourcing in Nigeria with a view to providing information that could help in enhancing corporate real estate practice. Primary data were collected with the aid of questionnaires from the 27 banks and 6 telecommunication operators (totalling 33) who were assessed through their corporate real estate officers. Total enumeration of the 33 selected business organisations was purposively adopted and the data were analysed using frequency and percentage. The study found that 96.3% and 83.3% of banks and Telecommunication companies respectively insourced real estate strategic planning services A total of (69.7%) in-sourced client relationship management. Also, the most frequently outsourced services by banking and telecommunication companies were property valuation (72.7%), space planning (54.5%), facility management (54.5%), feasibility studies (33.3%), site selection and property leases (55.5%) among others. The result also showed that two (6.05%) categories of organizations adopted the World Bank procedures for selecting outsourced real estate consultants. Professional Estate Surveyors must be up and doing when services are outsourced to them so as prevent usurpation of responsibility and functions from professionals in the built environment and others competing for works in the estate surveying valuation business domain

The Newest Telecommunications Operator Company in Indonesia: “A Research Case Study of Smart Telecom’s Survival in the Competitive Industry”

<p>This paper is based on field research into the evolution of the telecommunications industry in Indonesia for the newest telecommunications operator company in Indonesia, PT Smart Telecom (ST), from the preparation of its launch to becoming one of the surviving telecommunications companies in Indonesia. The paper aim to describe the marketing, operational and the role ST plays in the Sinarmas group. Through a personal experience, the case focuses on every stage of PT Smart Telecom’s evolution until its merger with PT Mobile-8 before becoming one of the five remaining telecommunication operators in Indonesia.</p>

Features of Use and Development of Cloud Technologies in the Digital Economy

The article is aimed at exploring the Ukrainian market of cloud technologies and defining its features, as well as the role of telecommunication operators in the development of this market in the modern conditions of the digital economy. The publication determines that the current conditions of the pandemic only accelerated the spread of the introduction of cloud technologies and gave impetus to certain trends in this sphere. Cloud technologies and cloud services have helped meet the need for tools to work in novel conditions. The article analyzes the state of the world and national cloud technology market. In the course of the research work, the main domestic players in the cloud market were studied and the characteristic features of their interaction with consumers were determined, as well as the role of telecommunications operators in the provision of cloud services. On the basis of the conducted research, the features of the use and development of cloud technologies in the digital economy are determined, as well as barriers to further development are specified. According to the results of the research, we can conclude that Ukrainian telecommunications operators in the cloud technology market have a very small share, provider companies are unlikely to weaken their positions and allow traditional operators to win most of the market. Based on the analysis of the Ukrainian cloud market, the most appropriate model for the development of cloud market entities is developed. It is easier to add cloud segment services to large telecommunication companies that already have developed infrastructure in Ukraine. They become intermediaries between providers and users, promoting comfortable interaction between them. This is the 24/7 hotline expert support of clients throughout Ukraine in a known language and with representation in almost every corner of our country; this is the execution of contracts in accordance with Ukrainian legislation, in national currency; this is the storage of data in reliable data centers of the provider, most often in the country.

FORECASTING OF SOME KEY INDICATORS OF THE RFI AND RFP PROCESSES OF THE BULGARIAN MOBILE TELECOMMUNICATION OPERATORS

The present paper regards the opportunities of forecasting of some key indicators in the “Request for Information” (RFI) and “Request for Proposal” (RFP) processes in the supply chain at the Bulgarian mobile telecommunication operators. The presented hereby forecasting is based on the use of the Holt-Winters method for exponential smoothing in the presence of additive and multiplicative seasonality and is made or indicators: “number of contracts”, “number of contracts with savings” and “number of the issued purchase orders”. The lowest “Stationary R square”, “R square” and MAPE (Mean Absolute Percentage of Error) values are used as measurement of accuracy and for selection of the best fit models that are applied. It is also important to point out that the measurement is being done for the so-called “bottle necks” or “narrow places” in the RFI and RFP processes. The purpose of this bottle-neck forecasting is to provide timely point for “Go/Not Go” decisions point for these very same process and thus to result in an improved risk management in the form of risk aversion and risk minimization.

Synergy of Over the Top Services Operation and Telecommunication Operators in Indonesia

reform program. One part of the program is issuing online business licenses. As a form of compliance, the Ministry of Trade (MoT) needs to implement the Integrated Trade Licensing System (ITLS), where the system’s values will be made possible through a collaboration between government agencies. This condition illustrates a self-organizing network of organizations where each agency will be able to contribute its values and result in a new set of values. This concept is aligned with the extended organization. This paper aims to examine how ITLS can successfully work through government agencies’ collaboration in an extended organization. The research methodology used a qualitative approach by collecting data through documentation study, observation, and interviews. The study found that trade licenses can only be issued if the value given by the extended organization is sent to ITLS with the assistance of information technology (IT). This research is expected to be a lesson learned of extended organization concept in government agencies.