Infobotting COVID-19: A case study of Ask Nameesa in Egypt

With the outbreak of the COVID-19 pandemic, misinformation and unscientific interpretations flooded the internet. Seeking credible information in Egypt was paramount at the time. An answer to this quest was ‘Ask Nameesa’, an award-winning Egyptian-focused chatbot that utilizes Facebook Messenger to communicate with social media users in an individualized response engagement. It relies on information validated by WHO and the Egyptian Ministry of Health. This article examines the structure of Ask Nameesa as an example of infobots and studies the interactive engagement it offers users to provide health information. The study analyses data gathered by interviewing the founder and CEO of DXwand, the company that developed Ask Nameesa as well as content analysis of conversations with Ask Nameesa to assess its user engagement. The study aims at understanding the potential Ask Nameesa has in providing information literacy and tackling public demand for information.

From COVID-19 to COVID-666: Quasi-religious mentality and ideologies in Nigerian coronavirus pandemic discourse

In response to the global outbreak of the COVID-19 pandemic, different religious-immune conspiracy theories emerged to explain the increasing scary situation in Nigeria. Emerging multifarious narratives of the contagion, which are embedded in peculiar Nigerian socio-religiosity and religious economy, reconstructed the discourses into two complexities: corona disease is an invention of the devil and other dark evil forces, and corona disease is a sign of the end of times. The obvious fabrications escalated uncertainties surrounding the pandemic as well as generated anxiety and fears among potential believers who sermonize spiritual vigilance for the ‘final battle and journey’. Drawing insights from critical discourse analysis, moral panic and frame theory, this study explores discursive means through which the pandemic is represented and reconstructed as long-awaited ‘doomsday’ warning in Nigerian online communities. Findings reveal instances of varying descriptive names, lexical derivations and discursive frames that reflect counter belief and quasi-religious ideologies. The study argues that complex religious doctrines rooted in antichrist or mark of the beast view, socio-religious ideologies of dominionism and overcommernism, cultural and personal linguistic processes have all contributed in shaping and institutionalizing the viral ‘apocalyptic’ world-view of the outbreak.

South African newspaper coverage of COVID-19: A content analysis

The ongoing coronavirus pandemic has led to unprecedented media coverage globally and in South Africa where, at the time of writing, over 20,000 people had died from the virus. This article explores how mainstream print media covered the COVID-19 pandemic during this time of crisis. The news media play a key role in keeping the public informed during such health crises and potentially shape citizens’ perceptions of the pandemic. Drawing on a content analysis of 681 front-page news stories across eleven English-language publications, we found that nearly half of the stories used an alarmist narrative, more than half of the stories had a negative tone, and most publications reported in an episodic rather than thematic manner. Most of the stories focused on impacts of the pandemic and included high levels of sensationalism. In addition, despite the alarmist and negative nature of the reporting, most of the front-page reports did not provide information about ways to limit the spread of the virus or attempt to counter misinformation about the pandemic, raising key issues about the roles and responsibilities of the South African media during the COVID-19 pandemic. This study shows that South African newspaper coverage of COVID-19 was largely negative, possibly to attract audience attention and increase market share, but that this alarmist coverage left little possibility for citizens’ individual agency and self-efficacy in navigating the pandemic.

God and COVID-19 in Burundian social media: The political fight for the control of the narrative

While an incredible series of twists characterized the fight against COVID-19 in Burundi and its narration, references to God have never been missing in the narratives around the disease. Trust in God represented one of the pillars of the government’s narrative, next to an attitude of ‘denialism’, and the fight against ‘fake news’. This article analyses the evolution of the narration of COVID-19 on Twitter during the first three phases of the fight against the disease, focusing on the use of the religious narrative. Within Burundi’s contemporary sociopolitical context, analysis of these narratives on social media best demonstrates how the fight against COVID-19 in Burundi was a fight for the control of the narrative, and by extension for political legitimacy.

‘Subaltern’ pushbacks: An analysis of responses by Facebook users to ‘racist’ statements by two French doctors on testing a COVID-19 vaccine in Africa

In April 2020, two French doctors discussed on television the idea of testing a COVID-19 vaccine in Africa. The controversial utterances were widely condemned, subsequently leading the doctors apologizing. Using thematic analysis, and drawing on Stuart Hall’s encoding–decoding model and the concepts of coloniality and decoloniality, this article analyses responses to the doctors’ statements by social media users. Of the decoding positions proposed by Stuart Hall, many Facebook users occupied the oppositional decoding position. Facebook users dethroned ideas rooted in colonialism that positioned Europeans as superior thought leaders and Africans as inferior and passive recipients of western knowledges and leadership. They also dismissed the doctors as flagrant racists. Facebook users affirmed that Africans were not guinea pigs and Africa was not a laboratory. The visceral pushbacks by social media users discredited and delegitimized the doctors’ ideas as well as to foster solidarity among Africans in disparate locations.

Media representation of China in the time of pandemic: A comparative study of Kenyan and Ethiopian media

China has been a pivotal player throughout the COVID-19 pandemic, yet there is very little research on how China’s role and effort have been interpreted among African countries that are diverged in their crisis responses. Through content and discourse analysis of the local media and more than 50 in-depth interviews, this study investigates media representation of China during the coronavirus pandemic in the Kenyan and Ethiopian newspapers, specifically Kenyan’s Daily Nation and The Standard, and the Ethiopian Herald and The Reporter. This study finds that Kenyan newspapers adopted a more critical and problem-centred narrative, as many of its news articles are organized around problems such as the ‘debt-trap diplomacy’, and the mistreatment of Africans in Guangzhou during the pandemic. Unlike Kenyan newspapers, Ethiopian newspapers adopted a more positive and favourable tone towards China. This article also captures the dynamics behind the production of China-related news during the pandemic, and discusses how the media environment, professional norms, journalistic habitus, the ‘rules of games’ (i.e. who counts as an important source) have fundamentally shaped the news production.

West African-diasporic social media users facing COVID-19: Care, emotions and power during the onset of the coronavirus pandemic

The arrival of the coronavirus pandemic in (West) Africa announced a health crisis that required increasing levels of care, on the physical as well as on the emotional level. At the same time, societies had to respect social distancing rules that impeded regular care relationships. This article analysed social media as one means for West African-diasporic actors to practice care in this situation of physical immobility. It is based on a critical discourse analysis of postings on Facebook, Twitter, LinkedIn and WhatsApp. This analysis showed that West African-diasporic actors used social media to perform emotional practices of care through informing on COVID-19-related issues, raising awareness and encouraging compliance with anti-COVID-19 measures. In addition, these practices of care unveil negotiations of sociopolitical power relations that oscillate between opportunities for solidarity and sociopolitical change, on the one hand, and intersectional exclusions, on the other hand.

Is we they? A cross-cultural study of responses to COVID-19 updates in Uganda, Kenya and Rwanda

This article delineates the material relations, routines and sensorial responses inhabited by people in Uganda, Kenya and Rwanda during the first wave of the coronavirus pandemic. It grounds views on a discourse of behavioural change while exploring how Ugandans, Kenyans and Rwandans responded to COVID-19 messages populated on selected official government Twitter accounts. The article is a mixed methods study that employs a numeric and discursive analytic approach, with the nudge theory proving particularly congenial. Findings show that a civic nationalism was enunciated in the hinterland. The nomenclature evoked in the wake of enforcing pandemic restrictive measures is both politically and socially repressive. Far from presuming fixed identities, the conceptual thread that is knit together during the pandemic oscillates from broad support to a problem of behavioural fatigue.

Social media, fake news and fake COVID-19 cures in Nigeria

This study investigates the impact of social media ‘fake news’ and fake cures headlines on how Netizens viewed and responded to the COVID-19 pandemic in Nigeria. Using data from an online survey (N=254), this study reveals that social media was overwhelmingly the most used type of media for news consumption generally, and the most important source of news about the pandemic. Data further reveal that the impact of extensive exposure to fake news headlines about the pandemic was dangerous and could have a deleterious impact. Crucially, this study finds that recalling and believing fake news headlines and using social media as the main source of news, significantly decreases the likelihood of believing credible and real news stories. Finally, this study offers theoretical and empirical background to frame the debate about factors that influence the believability of fake news headlines by contributing and extending the theorization of the amplification hypothesis.