Construction and application of the student satisfaction evaluation system for the extracurricular education services in colleges

This study aims to contribute to the understanding of increasing interest in repurchasing the University of Semarang Higher Education services. The variables tested to increase the Repurchase Interest directly are Switching Cost and Perceived Quality. The indirect variable to increase repurchase interest is student satisfaction through Perceived Quality and Service Recovery. The population is all students using USM Higher Education services as many as 25,302 active students, while a sample of 100 respondents using purposive sampling technique. The analytical tool used is Structural Equation Medelling (SEM) with Partial Least Square (PLS) program applications, namely smartPLS.3.0. The results of hypothesis testing indicate that Hypothesis 1 is rejected, while the other hypotheses are supported. Switching Cost has no significant effect on Repurchase Interest. Perceived Quality and Service Recovery is not directly influential on Repurchase Interest, mediated by Student Satisfaction. Student Satisfaction and Service Recovery have a direct effect on Repurchase Interest.

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An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process

Global Information Technologies ◽

10.4018/978-1-59904-939-7.ch091 ◽

2008 ◽

pp. 1219-1235

Author(s):

Yong Ki Yoon ◽

Kun Shin Im

Keyword(s):

Customer Satisfaction ◽

Analytic Hierarchy Process ◽

Evaluation System ◽

It Outsourcing ◽

Analytic Hierarchy ◽

Literature Reviews ◽

Customer Satisfaction Evaluation ◽

Satisfaction Evaluation ◽

Hierarchy Process

Many companies recently have been choosing information technology (IT) outsourcing in response to complicated information systems and various internal requirements. In order to monitor and maintain a high quality of IT outsourcing vendors’ services, it is necessary to develop a system to evaluate IT outsourcing customer satisfaction. The system can be used as a tool for choosing IT outsourcing providers. Through the literature reviews and expert interviews, we propose the evaluation system of the IT outsourcing customer satisfaction. Using AHP (analytic hierarchy process) technique, attributes associated with customer satisfaction in IT outsourcing environments are then rated in terms of their importance. The customer satisfaction evaluation system is applied to IT outsourcing service receivers in Korea to demonstrate its practical implications.

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The Effect of Quality of Education Services on Perceptions of Educational Costs and Student Trust and Their Impact on Student Satisfaction at SMA Negeri Ujungbatu

JOURNAL OF EDUCATIONAL SCIENCES ◽

10.31258/jes.5.3.p.448-463 ◽

2021 ◽

Vol 5 (3) ◽

pp. 448

Author(s):

Septia Syafriani ◽

Suarman Suarman ◽

Henny Indrawati

Keyword(s):

Student Satisfaction ◽

Sampling Technique ◽

Simple Random Sampling ◽

Quality Of Education ◽

Education Services ◽

Education Costs ◽

Perceptions Of Education ◽

The Impact ◽

Student Confidence

This study aims to analyze the effect of the quality of education services on perceptions of education costs and student confidence and their impact on student satisfaction at SMA Negeri Ujungbatu. The population of this research is the students of Class XI SMA Negeri Ujungbatu as many as 475 students. The study was conducted with a sample of 217 students taken by simple random sampling technique. Data was collected using a questionnaire. The data analysis used in this research is descriptive quantitative and path analysis. The results showed that there was an influence between the quality of education services on perceptions of education costs and student confidence and the impact on student satisfaction at SMA Negeri Ujungbatu. The meaning is that the better the quality of educational services provided by the school and the more positive students perceive the cost of education, the more students will believe in the education in the school, it will increase the satisfaction felt by students

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A Comprehensive System For The Evaluation Of Innovative Online Instruction At A Research University: Foundations, Components, And Effectiveness

Journal of College Teaching & Learning (TLC) ◽

10.19030/tlc.v2i6.1830 ◽

2005 ◽

Vol 2 (6) ◽

Author(s):

Jeffrey D. Kromrey ◽

Kristine Y. Hogarty ◽

Melinda R. Hess ◽

Gianna Rendina-Gobioff ◽

Amy Hilbelink ◽

...

Keyword(s):

Student Satisfaction ◽

Evaluation System ◽

Research University ◽

Systematic Approach ◽

Course Development ◽

Online Programs ◽

Web Based ◽

Post Secondary ◽

Course Effectiveness ◽

Diverse Data

The delivery of post-secondary coursework via the Internet continues to gain momentum. As a result, investigations into effective and appropriate methods of evaluating the effectiveness of these courses are required. In an effort to meet this challenge, this study describes the development and implementation of an evaluation system applied to new online programs at a major research university. A systematic approach to evaluation provided formative feedback on the processes and products of course development using diverse data sources including course documents, interviews and web-based surveys. Results of both quantitative and qualitative analyses support the integrity of the evaluation system and provide preliminary indications of course effectiveness based on student satisfaction.

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Pengaruh Mutu Layanan Pendidikan terhadap Kepuasan Siswa di MIS Mathlail Khoir Kecamatan Bojong Gede Bogor

Jurnal Dirosah Islamiyah ◽

10.47467/jdi.v4i1.631 ◽

2021 ◽

Vol 4 (1) ◽

pp. 28-42

Author(s):

Aulia Fauziah ◽

Ahmad Riyadi ◽

Nurul Hamidah

Keyword(s):

Student Satisfaction ◽

Descriptive Analysis ◽

Sampling Technique ◽

Mean Value ◽

Coefficient Of Determination ◽

Educational Services ◽

Quality Of Education ◽

Cluster Sampling ◽

Education Services

Service quality based on education to evaluate student satisfaction at MIS Mathlail Khoir. The purpose of this study was to examine the effect of the quality of educational services on student satisfaction as well as to explain the quality of educational services and student satisfaction. The method used is a quantitative method with descriptive analysis with a population of 405 students and the sampling technique is cluster sampling of 100 students assigned to students in class V and class VI. These instruments are observation, documentation, and questionnaires. The data analysis method was carried out using correlation techniques and simple linear regression with the help of SPSS 26 software. The results showed that the quality of education services and student satisfaction in the school was said to be high with a mean value of X 75.83 while Y was 48.34. And shows that there is a significant influence between the quality of education services on student satisfaction from the regression equation obtained by Y'= 33.889+0.191X showing that there is a positive or unidirectional relationship, based on the calculation of the coefficient of determination of 10.5% while 89.5% is influenced by other variables not examined.

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Student Satisfaction Index Evaluation of the Design of College Badminton Gymnasium

Open House International ◽

10.1108/ohi-03-2016-b0017 ◽

2016 ◽

Vol 41 (3) ◽

pp. 97-101

Author(s):

Menglong Li ◽

Jingsong Nie ◽

Yujia Ren

Keyword(s):

Student Satisfaction ◽

Evaluation System ◽

Comprehensive Evaluation ◽

Important Place ◽

Satisfaction Index ◽

Function Design ◽

Index Evaluation ◽

Form Design ◽

Index Evaluation System ◽

Hierarchy Process

College badminton gymnasium is an important place where students take physical exercise. Student satisfaction index for badminton gymnasium is an important factor which influences the design of badminton gymnasium. To improve the design and construction level of college badminton gymnasium, student satisfaction index evaluation system for the design of college badminton gymnasium was constructed, and empirical study of the system was carried out. Delphi method was applied to screen evaluation indicators, and analytical hierarchy process (AHP) was used to confirm the weight of evaluation indicators. Finally, student satisfaction index evaluation system for the design of college badminton gymnasium was constructed, including 3 first-level indicators (external form design, internal layout design and application function design) and 12 second-level indicators. Hunan University of Finance and Economics was taken for example to demonstrate student satisfaction index evaluation system for the design of college badminton gymnasium. Besides, comprehensive evaluation score of the badminton gymnasium was gained. The student satisfaction index evaluation system is an effective tool to evaluate the design of college badminton gymnasium. During the design of college badminton gymnasium in China, the application function and internal layout should mainly be taken into account.

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