Reengineering the Organization with a Service Orientation

2007 ◽  
pp. 77-101 ◽  
Author(s):  
François B. Vernadat
Keyword(s):  
Service Orientation

Towards service-orientation—the state of service thoughts in the microfluidic domain

2011 ◽  
Vol 56 (1-4) ◽  
pp. 135-142 ◽  
Author(s):  
Katarzyna Panikowska ◽  
Ashutosh Tiwari ◽  
Jeffrey R. Alcock
Keyword(s):  
The State ◽  
Service Orientation

Towards a World Wide Web of Simulation

2016 ◽  
Vol 14 (2) ◽  
pp. 159-170 ◽  
Author(s):  
Saikou Y Diallo ◽  
Ross Gore ◽  
Jose J Padilla ◽  
Hamdi Kavak ◽  
Christopher J Lynch
Keyword(s):  
Middle School Students ◽  
World Wide ◽  
Service Orientation ◽  
Subject Matter Experts ◽  
School Students ◽  
Basic Principles ◽  
Skill Levels ◽  
Platform Independence ◽  
Computational Resources ◽  
The Web

The process of developing and running simulations needs to become simple and accessible to audiences ranging from middle school students in a learning environment to subject matter experts in order to make the benefits of modeling and simulation commonly available. However, current simulations are for the most part developed and run on platforms that are: (1) demanding in terms of computational resources, (2) difficult for general audiences to use owing to unintuitive interfaces mired in mathematical syntax, (3) expensive to acquire and maintain and (4) hard to interoperate and compose. The result is a four-dimensional expense that makes simulation inaccessible to the general public. In this paper we show that by embracing the web and its standards, the use and development of simulations can become democratized and be part of a Web of Simulation where people of all skill levels are able to build, upload, retrieve, rate, and connect simulations. We show how the Web of Simulation can be built using the three basic principles of service orientation, platform independence, and interoperability. Finally, we present strategies for implementing the Web of Simulation and discuss challenges and possible approaches.

scholarly journals THE STRATEGY TO IMPROVE SALESPERSON’S PERFORMANCE BY SALESPERSON’S TECHNICAL COMPETENCY, SALES SOFT CAPABILITY, SERVICE ORIENTATION, AND ADAPTIVE SELLING

2018 ◽  
Vol 16 (3) ◽  
pp. 167
Author(s):  
Shandy Ibnu Zakaria ◽  
Augusty Tae Ferdinand ◽  
Susilo Toto Raharjo
Keyword(s):  
Structural Equation ◽  
Goodness Of Fit ◽  
Positive Impact ◽  
Equation Model ◽  
Distribution Area ◽  
Service Orientation ◽  
Chi Square ◽  
Adaptive Selling ◽  
Central Java ◽  
Technical Competency

This research aims to find out whether a salesperson’s technical competention, sales soft capability, service orientation, and adaptive selling have any impact to improve salespersons’ performance in a case study of Prepaid Television Channel Transvision’s Salesperson in distribution area Central Java and Special Region of Yogyakarta. This research takes 102 respondents as the object and uses sampling technique.Data analysis technic that is used in this research is structural equation model (SEM) from AMOS 22 software. The test result done using SEM shows the goodness of fit full model criteria which are Chi-square = 67,203; Probability = 0,035; CMIN/DF = 1,400; GFI = 0,905; AGFI = 0,845, TLI = 0,904; CFI = 0,930; dan RMSEA = 0,063. Therefore, it can be said that the model in this research is qualified to use.  The research findings show that from 6 hypothesis being tested, there are 2 hypothesis rejected and 4 hypothesis accepted. The first hypothesis which is salesperson’s technical competency has positive impact and is significant. The second hypothesis which is salesperson’s technique has positive impact and is significant. The third hypothesis sales soft capability has positive impact but is not significan. The fourth hypothesis sales soft capability has positive impact and is significant. The fifth hypothesis service orientation has positive impact and is significant. The sixth hypothesis which is adaptive selling has positive impact but is not significant with value. This research has several limitation and gives the agenda for the further researches to be done after this research. 

scholarly journals URGENSI PERSONAL BRANDING BAGI PUSTAKAWAN DI ERA PANDEMI

2021 ◽  
Vol 3 (1) ◽  
pp. 46-65
Author(s):  
Fransisca Rahayuningsih
Keyword(s):  
Cognitive Flexibility ◽  
Brand Personality ◽  
Negative Emotionality ◽  
Brand Value ◽  
Library Services ◽  
Service Orientation ◽  
Online Services ◽  
Excellent Service ◽  
New Ideas ◽  
Work Goals

As a result of the Covid-19 outbreak, libraries must change their habits and order in providing library services. Library services, which were initially carried out in person or on the spot, were turned into online services to facilitate and provide convenience for users and librarians. Librarians are expected to be more creative in creating new innovations in providing online services to users. Librarians must still be able to provide excellent service to users even with various existing limitations, both librarians, infrastructure, and library collections. In the midst of the limitations of excellent service, the librarian is the key to this excellent service. Librarians must have a brand. How the librarian shows brand personality, brand-ability, brand value, and has a stimulus that produces positive perceptions. The brand of personality to build is one that is friendly, cooperative, forgiving, understanding, and good on good terms with other people. Librarians must also hone their brand personality in terms of being systematic, careful, thorough, responsible, and disciplined. Librarians should also have less negative emotionality, so that they are relatively balanced, calm, steadfast, and feel safe. Librarians must be sociable, articulate, assertive, and open to new relationships. besides that the librarian must have a high, to listen to new ideas and change ideas. The brand of librarian abilities that must be built is solving problems systematically, being able to find and finding creative and original ideas, managing people, coordinating with other people or teamwork, regulating and controlling emotions, being able to draw decisions, under any conditions, have a service or service orientation, negotiate, have cognitive flexibility or are able to think spontaneously in response to adjusting to situational needs. The librarian's brand value that must be built is the value of integrity and leadership. In terms of integrity, librarians must value honesty in speaking and acting; be able to balance/be consistent between thoughts, words, and actions; fair in treating others; have a high dedication to the institution; can always be trusted in carrying out the mandate and carrying out daily tasks. In addition to leadership, librarians must build teamwork in order to generate new ideas, ideas, suggestions so that work goals can be implemented.

scholarly journals PERCEPTIONS OF SERVICE-ORIENTATION AND TRUST OF TAX OFFICERS BETWEEN MILLENIALS, X, AND BABY BOOMERS

2019 ◽  
Vol 9 (1) ◽  
pp. 1
Author(s):  
Elisa Tjondro ◽  
Kezia Gabriel Santosa ◽  
Nathasa Prayitno
Keyword(s):  
Baby Boomers ◽  
Statistical Tests ◽  
Tax Compliance ◽  
Horizontal Equity ◽  
Vertical Equity ◽  
Service Orientation ◽  
Self Employment ◽  
Quota Sampling ◽  
Traditional Paradigm ◽  
The Relationship

The purpose of this study is to examine differences in perceptions of generations related to service-orientation and trust to tax officers. Changes traditional paradigm of the relationship between tax officers and taxpayers from “cops and robbers” to "clients" cause the research in perception of service-orientation and trust to tax officers to be necessary in order to improve voluntary tax compliance. This study also explains perceptions of tax fairness in three perspectives which are vertical equity, horizontal equity, exchange equity. The survey was conducted in 2018 with 165 self-employment individual taxpayers consisting of three generations, Millennials, X, and Baby Boomers from two types of work, retail/production and services business. This study uses quota sampling to collect respondents and use ANOVA statistical tests. The results of the study indicate differences in perceptions regarding service-orientation between generations. However, there are no differences in perception related trust to tax officers between generations. This research also found that Millenials, X, and Baby Boomer have different perceptions of vertical equity, horizontal equity, and exchange equity

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