scholarly journals URGENSI PERSONAL BRANDING BAGI PUSTAKAWAN DI ERA PANDEMI

2021 ◽  
Vol 3 (1) ◽  
pp. 46-65
Author(s):  
Fransisca Rahayuningsih
Keyword(s):  
Cognitive Flexibility ◽  
Brand Personality ◽  
Negative Emotionality ◽  
Brand Value ◽  
Library Services ◽  
Service Orientation ◽  
Online Services ◽  
Excellent Service ◽  
New Ideas ◽  
Work Goals

As a result of the Covid-19 outbreak, libraries must change their habits and order in providing library services. Library services, which were initially carried out in person or on the spot, were turned into online services to facilitate and provide convenience for users and librarians. Librarians are expected to be more creative in creating new innovations in providing online services to users. Librarians must still be able to provide excellent service to users even with various existing limitations, both librarians, infrastructure, and library collections. In the midst of the limitations of excellent service, the librarian is the key to this excellent service. Librarians must have a brand. How the librarian shows brand personality, brand-ability, brand value, and has a stimulus that produces positive perceptions. The brand of personality to build is one that is friendly, cooperative, forgiving, understanding, and good on good terms with other people. Librarians must also hone their brand personality in terms of being systematic, careful, thorough, responsible, and disciplined. Librarians should also have less negative emotionality, so that they are relatively balanced, calm, steadfast, and feel safe. Librarians must be sociable, articulate, assertive, and open to new relationships. besides that the librarian must have a high, to listen to new ideas and change ideas. The brand of librarian abilities that must be built is solving problems systematically, being able to find and finding creative and original ideas, managing people, coordinating with other people or teamwork, regulating and controlling emotions, being able to draw decisions, under any conditions, have a service or service orientation, negotiate, have cognitive flexibility or are able to think spontaneously in response to adjusting to situational needs. The librarian's brand value that must be built is the value of integrity and leadership. In terms of integrity, librarians must value honesty in speaking and acting; be able to balance/be consistent between thoughts, words, and actions; fair in treating others; have a high dedication to the institution; can always be trusted in carrying out the mandate and carrying out daily tasks. In addition to leadership, librarians must build teamwork in order to generate new ideas, ideas, suggestions so that work goals can be implemented.

scholarly journals Practices and thinking of public libraries in China during COVID-19

IFLA Journal ◽  
2021 ◽  
pp. 034003522110460
Author(s):  
Zhou Xin
Keyword(s):  
Open Access ◽  
New Media ◽  
Information Literacy ◽  
Information Sources ◽  
Public Libraries ◽  
Library Services ◽  
National Library ◽  
Online Services ◽  
Collaborative Development ◽  
National Library Of China

As a result of the COVID-19 pandemic, libraries in China closed their doors in early 2020 and moved all their services online. This change has brought unprecedented challenges for the development of library services, while it has also brought opportunities and motivation for the future transformation of libraries. This article uses official WeChat accounts of the National Library of China and more than 30 provincial public libraries as the main information sources to summarize and classify the services provided during the period of closure. It also collates and analyses news items released by these libraries to guide the improvement of the online services of public libraries in the pandemic environment. Finally, it puts forward the author’s reflections and suggestions on the key development directions of libraries in the post-pandemic era in six areas: reading promotion, smart libraries, new media operation, information literacy cultivation, open access and collaborative development.

scholarly journals Retrospective Experiential Learning Theory and its Impact on Countering Social Exclusion in Ecotourism

2020 ◽  
pp. 18-23
Author(s):  
Mathew C.D. ◽  
P. S. Aithal
Keyword(s):  
Experiential Learning ◽  
Service Quality ◽  
Social Exclusion ◽  
Experiential Learning Theory ◽  
Excellent Service ◽  
New Ideas ◽  
Learning Test ◽  
Tourism Services ◽  
The Impact ◽  
Tourist Guides

Retrospective Experiential Learning (REL) is an instrument for regularising and normalising the guiding experience of the guides. Ultimately it results in routinising the very rare excellent service that happened earlier. In this paper, the Retrospective Experiential Learning test is carried out at Thenmala and PTR concerning Client Associations Management. Guides have been asked to reminisce their good experiences in connection with tourism services. REL has contributed towards enhanced service quality. The empirical study shows that REL can produce results. It has been found that concentrated REL strategy is not applicable to the two destinations. Here, the tourists who are assessed in connection with implementing new ideas told that they would prefer intuitive, imaginative, creative, participative, and idea generating environment to enjoy ecotourism with local tourist guides rather than a rigid bureaucratic environment. The paper focuses on the impact of REL on service quality in ecotourism sector. The discussions are directed towards improving service quality and its impact on social exclusion.

scholarly journals PERAN PROFESIONAL PUSTAKAWAN DALAM PENGELOLAAN PERPUSTAKAAN MASA PANDEMI CORONA VIRUS-19

2020 ◽  
Vol 4 (2) ◽  
pp. 1
Author(s):  
Nana Ramadhani ◽  
Armizawati Armizawati ◽  
Tri Yuliani ◽  
Oktri Permata Lani
Keyword(s):  
Health And Safety ◽  
Library Services ◽  
Access To Services ◽  
Online Services ◽  
Journal Literature ◽  
Corona Virus ◽  
Library Research ◽  
Innovative Thinking ◽  
The Government

This research discusses the role of librarians in managing libraries during the corona virus pandemic. The corona epidemic is an epidemic of globalization that cripples all access to services, including library services. Library services are a central aspect that will support the dissemination of the latest information related to the corona virus while maintaining the health and safety of readers through new innovations in the role of librarians in open access libraries. This research is a library research or library research that utilizes all journal literature related to librarian pran in developing pandemic service through online services and maximizing the librarian's function and role as an information management center. The results showed that many libraries have closed due to the epidemic, but many libraries have also opened online services so that online and offline visitor data is not too significant. It seems that the government provides more innovative means to support the innovative thinking of librarians in order to create online services that are more optimal, safe, healthy and environmentally friendly.

ESTIMATING THE CROSS-STRAIT PERFORMANCE OF A LOCAL COFFEE CHAIN THROUGH NETWORK META-FRONTIER DEA

2020 ◽  
Vol 65 (06) ◽  
pp. 1439-1455
Author(s):  
ZEBIN WANG ◽  
YUNG-HO CHIU ◽  
JIN-CHI HSIEH ◽  
YING LI ◽  
YU-CHUAN CHEN ◽  
...  
Keyword(s):  
Data Envelopment Analysis ◽  
International Markets ◽  
Brand Awareness ◽  
Brand Value ◽  
Data Envelopment ◽  
Average Efficiency ◽  
Large Fluctuations ◽  
New Ideas ◽  
The Cross ◽  
Subsequent Improvement

This study aims to understand how local enterprises establish brand awareness through tough entrepreneurship as well as focus on international markets so as to inject new ideas and to promote brand value. Examining this issue experimentally on B coffee company with data from Taiwan and China during 2010 to 2012, we use Network Meta-Frontier Data Envelopment Analysis to estimate the cross-strait performances of this firm in order to examine their differences and to propose direction for subsequent improvement. The empirical results are as follows. First, from 2010 to 2012 the channel scale and output in Taiwan is superior to that in China. Second, the performance of China’s channels is on the decline with large fluctuations, whereas Taiwan’s channels are getting better. Third, analyzing the average efficiency value of both sides comprehensively, we find that Taiwan’s channels perform more steadily due to a longer time of establishment and more mature allocation.

scholarly journals KUALITAS PELAYANAN PERPUSTAKAAN DI BADAN PERPUSTAKAAN DAN KEARSIPAN DAERAH PROVINSI JAWA BARAT

2017 ◽  
Vol 2 (1) ◽  
Author(s):  
Deviana Fadhlya ◽  
Yogi Suprayogi ◽  
Imanudin Imanudin
Keyword(s):  
Service Quality ◽  
Qualitative Method ◽  
Library Services ◽  
Service Desk ◽  
Interactive Analysis ◽  
Quality Dimension ◽  
Excellent Service ◽  
Quality Dimensions ◽  
Service Quality Dimensions

Salah satu misi dari perpustakaan BAPUSIPDA adalah memberikan pelayanan prima kepada masyarakat, namun tujuan tersebut berbanding terbalik dengan kondisi yang ada dengan munculnya beberapa permasalahan di meja layanan. Maka dari itu penulis ingin mencari tahu kualitas layananannya dengan menggunakan metode kualitatif dan menggunakan dimensi kualitas pelayanan sebagai rujukannya, serta menggunakan teknik analisis interaktif Miles dan Huberman untuk penarikan kesimpulan dan verifikasi. Adapun hasil penelitian ini menunjukkan bahwa kualitas pelayanan perpustakaan di BAPUSIPDA sudah memenuhi dimensi kualitas pelayanan. ABSTRACT One of BAPUSIPDA’s library missions is to provide excellent service to public, but that goal is inversely proportional to the existing conditions with the various problems in some public service desk. That’s why the author want to research about its quality by use qualitative method and use service quality dimension as a reference, then use the technique interactive analysis by Miles and Huberman to get conclusion and verification. The result of this research indicate that quality of library services in BAPUSIPDA already occupied service quality dimensions.

MEDIA SOSIAL SEBAGAI STRATEGI PENGEMBANGAN LAYANAN PERPUSTAKAAN

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Sri Rumani
Keyword(s):  
Social Media ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Library Services ◽  
Literature Study ◽  
Positive Side ◽  
Excellent Service ◽  
Information And Communication ◽  
Service Oriented ◽  
To Come

<p class="Default">Social media has a positive side that can be utilized for the development of library services that orientated for the benefit of the user. Excellent service based on information and communication technology becomes a challenge for librarian as library driving machine. Therefore librarians must create innovation and creativity outside the comfort zone. The thought of out of the box in the corridor of librarianship is a must for librarians, so that the information rights of the librarian can be fulfilled. This paper has urgency of order advance in information and communication technology can be utilized by the librarians who manage the library, for the benefit of the user. As for the purpose is the librarian can utilize social media to improve the prime service oriented for the interest of the user. The research method used literature study is a series of activities related to library data collection methods, reading and recording and processing library materials. The result of social media facebook for extension service is significant that the service extension through facebook has benefits for the user, besides fast, easy, cheap, without having to come to the library and avoid penalty sanction.</p>

scholarly journals Utilization of Online Library Services in Indonesia

2018 ◽  
Vol 2 (1) ◽  
pp. 25
Author(s):  
Al Muhdil Karim ◽  
Evi Zakiyah
Keyword(s):  
The Other ◽  
Library Services ◽  
National Library ◽  
Online Services ◽  
Research Results ◽  
The Republic ◽  
The Government ◽  
Online Library

Abstrack. This study describes the utilization of online library services by the Indonesian community in general. In addition, this article describes what efforts undertaken by the Government of Indonesia through the National Library of the Republic of Indonesia in increasing interest in reading Indonesian society where many issues or research results nuanced read Indonesian story is ranked lower than the other countries. However, the Government of Indonesia is not facing such problems, several plans and innovations have been implemented, namely the development of National Library with an attractive design, making many online services such as Indonesia One Search, KIN, Portal e-resources and so forth. In the last year, people who visited the library exceeded the target, which in 2015, library visitors amounted to 3,676,309 and in 2016 increased to 4,326,475 visitors.

scholarly journals Inovasi e-Layanan Kepustakaan di Perpustakaan Lembaga Riset Studi Kasus pada Pusat Data dan Dokumentasi Ilmiah

2021 ◽  
Vol 2 (2) ◽  
pp. 84-93
Author(s):  
Rahmadani Ningsih Maha ◽  
Nur Rizzal Rosiyan
Keyword(s):  
Risk Management ◽  
Research Method ◽  
Service System ◽  
Service Innovation ◽  
Service Systems ◽  
Library Services ◽  
Library Service ◽  
Excellent Service ◽  
Regional Service ◽  
Scientific Documentation

Library service innovation is part of realizing the excellent service of the library.The pandemic period that occurred from March 2020 to mid-2021 made the Library Of Data and Scientific Documentation Center of the Indonesian Institute of Sciences strive to innovate e-library services.The innovations carried out by the Data and Scientific Documentation Center Indonesian Institute of Sciences Library include innovations of its service types, revision and addition of ISO Library Services (SOP) & risk management, and Regional Service Systems integrated in INTRA LIPI.The research method used is through observation and study of literature. The purpose of this writing is to inform the innovation of PDDI LIPI's e-service literature including the type of service, revision and addition of ISO Library Services (SOP) & risk management and Regional Service System integrated in INTRA LIPI and challenges must be faced so that this innovation can be realized.

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