scholarly journals Platform Stress in Hospitality – Focusing on the Technology dimension

Author(s):  
Jae Eun Park ◽  
Namho Chung ◽  
Chulmo Koo

AbstractFor the emergence of platform business, it is important to manage the stress that hosts receive from the business. Considering the characteristics of the platform business, stressors arise from social and technology dimension. In the global platform business (e.g., Airbnb), social dimension stressors mostly arise from the relationships among stakeholders, and technology dimension stressors arise from the system they utilize. This research aims to define this combination of social and technology stress as “Platform Stress.” Especially focusing on the technology dimension, this research empirically verified the relations of techno-stressors, burnout, and switching intention. Further, mediating effects of burnout in between the relationships demonstrates the importance of investigating the hosts’ stress. Exploring the platform stress from the technology-usage perspective, this research provides theoretical and managerial implications.

1996 ◽  
Vol 60 (4) ◽  
pp. 71-87 ◽  
Author(s):  
Minette E. Drumwright

The author examines company advertising campaigns with social dimensions and compares them to matched standard, or nonsocial, campaigns. The author investigates the managers’ objectives for the campaigns with social dimensions, examines the processes creating them, and develops a model for explaining success factors. Most campaigns have mixed objectives, both economic and social, which have many implications. Although these campaigns are not particularly effective in achieving traditional economic objectives, such as increasing sales, they are highly effective in achieving company-oriented objectives, such as motivating the work force or communicating the essence of the company's mission. Drawing on research and theory related to organizational identification, the author discusses causal mechanisms underlying social campaigns’ effectiveness with company-oriented objectives and presents directions for further research. Ethical considerations and managerial implications are discussed, as well.


2021 ◽  
pp. 004728752098237
Author(s):  
Daisy X. F. Fan ◽  
Sheng-Hshiung Tsaur ◽  
Jo-Hui Lin ◽  
Te-Yi Chang ◽  
Yun-Ru Tsai

Cultural tourism has received increasing attention. Tourists’ intercultural competence represents the abilities to appropriately and efficiently interact with people across different cultures, helping tourists attain developing positive cultural exchange experiences. By adopting both qualitative and quantitative approaches, a multidimensional measurement of tourists’ intercultural competence was developed and validated in this study. Four factors of tourists’ intercultural competence were identified: intercultural responsibility, understanding, appreciation, and action. Furthermore, this study examined the association between tourists’ intercultural competence and memorable cultural experience and determined the mediating effects of tourists’ active participation. This study contributes to the cultural tourism literature by proposing a measurement of tourists’ intercultural competences and by establishing a framework illustrating how cultural tourists interact with different cultures, thus attaining memorable cultural experiences. Managerial implications for destination marketing and tourist management are discussed herein.


2018 ◽  
Vol 61 (6) ◽  
pp. 668-682
Author(s):  
Moudi Almousa ◽  
Byoungho Jin ◽  
Heesoon Yang ◽  
Naeun Kim

Although it is well accepted that country image plays a major role in product evaluation and purchase intention in the literature, there is insufficient evidence regarding the effects of country image dimensionality on purchase intentions by product category (handbags and cell phones) and country (the United States, Korea, Italy, and Malaysia). The current research investigates the mediating effects of micro country image on the relationship between macro country image and consumers’ purchase intentions. Moreover, it highlights how this mediated relationship differs by product category and country. Based on research findings for symbolic products (i.e., handbags), both macro and micro country image should be managed and communicated to consumers. However, for functional products (i.e., cell phones), only micro country image needs to be actively communicated to consumers because it has a direct influence on purchase intentions. Additionally, micro country image was found to play a full mediating role between macro country image and purchase intentions in case of cell phones. This article concludes with a discussion of theoretical and managerial implications and further research.


2018 ◽  
Vol 19 (3) ◽  
pp. 737-755 ◽  
Author(s):  
M. Krishnakumar

Apparel buying behaviour is influenced by various factors like consumer attitude, store attributes, external factors, product attributes, etc. Besides, factors like the past apparel buying behaviour of the consumers and the past apparel buying experience may also have significant influence in the future apparel buying intention of apparel. This study aims at the effect of various factors on future apparel buying intention and also the mediating effect of past apparel buying behaviour and past apparel buying experience on future apparel buying intention. The results showed that there were partial mediating effects of past apparel buying behaviour and past apparel buying experience on future apparel buying intention. Based on the findings, managerial implications have been suggested for the apparel retailers.


SAGE Open ◽  
2021 ◽  
Vol 11 (4) ◽  
pp. 215824402110672
Author(s):  
Muhammad Farhan Jalil ◽  
Wasim Ullah ◽  
Zeeshan Ahmed

Many critical decisions about an employee’s innovative performance are significantly based on the training results, as they are accountable for a variety of behavioral-related consequences. Training is among the most important human resource management strategies. The aim of this study is to examine the relationship between employees’ perceptions of training and their innovative behavior in the Malaysian SME sector, as well as the mediating effect of affective and calculative commitment on this relationship. Structured questionnaires were used to collect the data. A total of 635 employees from 200 SMEs were selected through a stratified random sampling method, and structural equation modeling was applied to test the relationship. The findings of the study supported the hypothesized relationships, as training in Malaysia significantly engaged SME employees in innovative behavior. Furthermore, the study discovered that affective and calculative commitment have partial mediating effects on the association between training and innovative behavior. In the context of the SME sector, theoretical and managerial implications have been addressed. The originality of the study is that it examines the relationship between employees’ perceptions of training and their innovative behavior in SMEs. The relationship was measured using a multidimensional approach in the study. The research also adds to the body of knowledge by identifying the mediating effect of affective and calculative commitment.


2008 ◽  
Vol 22 (6) ◽  
pp. 717-733 ◽  
Author(s):  
Robert Madrigal ◽  
Johnny Chen

Fans’ causal attributions for a game outcome refer to their assessments of the underlying reasons for why things turned out as they did. We investigate the extent to which team identification moderates fans’ attributional responses to a game outcome so as to produce a self-serving bias that favors the preferred team. Also explored is the ability of team identification to mediate the effect of attributions on the summary judgments of basking in reflected glory (BIRG) and satisfaction with the team’s performance. Consistent with a self-serving bias, we found that highly identified fans were more likely to attribute a winning effort to stable and internal causes than were lowly identified fans. Moreover, the extremity of response between winners and losers was greater among highly identified fans than lowly identified fans. Team identification was also found to mediate the influence of (a) stability on BIRGing and (b) internal control on BIRGing. No such mediation effects were observed in the case of satisfaction. Managerial implications are discussed.


1998 ◽  
Vol 4 (1_suppl) ◽  
pp. 100-102 ◽  
Author(s):  
Olivia R Liu Sheng ◽  
Paul Jen-Hwa Hu ◽  
Patrick Y K Chau ◽  
N M Hjelm ◽  
Kar Yan Tam ◽  
...  

Physicians’ acceptance of telemedicine is an important managerial issue facing health-care organizations that have adopted, or are about to adopt, telemedicine. Most previous investigations of the acceptance of telemedicine have lacked theoretical foundation and been of limited scope. We examined technology acceptance and usage among physicians and specialists from 49 clinical departments at eight public tertiary hospitals in Hong Kong. Out of the 1021 questionnaires distributed, 310 were completed and returned, a 30% response rate. The preliminary findings suggested that use of telemedicine among clinicians in Hong Kong was moderate. While 18% of the respondents were using some form of telemedicine for patient care and management, it accounted for only 6.3% of the services provided. The intensity of their technology usage was also low, accounting for only 6.8% of a typical telemedicine-assisted service. These preliminary findings have managerial implications.


2015 ◽  
Vol 14 (2) ◽  
pp. 70-79 ◽  
Author(s):  
Simon L. Albrecht

The job demands-resources (JD-R) model provides a well-validated account of how job resources and job demands influence work engagement, burnout, and their constituent dimensions. The present study aimed to extend previous research by including challenge demands not widely examined in the context of the JD-R. Furthermore, and extending self-determination theory, the research also aimed to investigate the potential mediating effects that employees’ need satisfaction as regards their need for autonomy, need for belongingness, need for competence, and need for achievement, as components of a higher order needs construct, may have on the relationships between job demands and engagement. Structural equations modeling across two independent samples generally supported the proposed relationships. Further research opportunities, practical implications, and study limitations are discussed.


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