Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process

2022 ◽  
Vol 176 ◽  
pp. 121464
Author(s):  
Ching-Hung Lee ◽  
Li Li ◽  
Fan Li ◽  
Chun-Hsien Chen
Keyword(s):  
Service Design ◽  
Quick Response ◽  
Order Fulfillment ◽  
Product Order

Social Design for Services Framework

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Melanie SARANTOU ◽  
Satu MIETTINEN
Keyword(s):  
South Africa ◽  
Sustainable Development ◽  
Research Group ◽  
Design Research ◽  
Service Design ◽  
Social Design ◽  
Practical Action ◽  
The Social ◽  
The World

This paper addresses the fields of social and service design in development contexts, practice-based and constructive design research. A framework for social design for services will be explored through the survey of existing literature, specifically by drawing on eight doctoral theses that were produced by the World Design research group. The work of World Design researcher-designers was guided by a strong ethos of social and service design for development in marginalised communities. The paper also draws on a case study in Namibia and South Africa titled ‘My Dream World’. This case study presents a good example of how the social design for services framework functions in practice during experimentation and research in the field. The social design for services framework transfers the World Design group’s research results into practical action, providing a tool for the facilitation of design and research processes for sustainable development in marginal contexts.

QUICK-RESPONSE METHOD FOR PREVENTING GAS MIXTURE PHOTOTHERMAL IGNITION

2016 ◽  
pp. 57-61
Author(s):  
Y. Polyakov ◽  
◽  
I. Begishev ◽  
A. Belikov ◽  
◽  
...  
Keyword(s):  
Gas Mixture ◽  
Quick Response ◽  
Response Method

IMPLEMENTASI QUICK RESPONSE (QR) CODE PADA APLIKASI VALIDASI DOKUMEN MENGGUNAKAN PERANCANGAN UNIFIED MODELLING LANGUAGE (UML)

2016 ◽  
Vol 10 (1) ◽  
Author(s):  
Novan Adi Musthofa, Siti Mutrofin, Mohamad Ali Murtadho
Keyword(s):  
Qr Code ◽  
Quick Response ◽  
Uniform Resource Locator ◽  
Modelling Language ◽  
Web Browser ◽  
Unified Modelling Language

Dengan berkembangnya teknologi informasi, sering sekali terjadi penyelewengan dokumen terutama pada dokumen-dokumen cetak. Dokumen merupakan salah satu data yang sangat penting, karena dokumen merupakan sumber informasi yang diperlukan oleh suatu instansi, organisasi, negara, maupun individu. Tanpa dokumen, maka seseorang akan kehilangan data-data yang diperlukan untuk kegiatan di masa yang akan datang. Pemalsuan dokumen sangat mudah dilakukan dengan cara meniru bentuk serta isi dari suatu dokumen. Penelitian sebelumnya pernah dilakukan, namun dalam objek yang berbeda. Pemalsuan dokumen dapat diatasi dengan menggunakan Quick Response (QR) Code. QR Code mampu menyimpan semua jenis data, seperti data angka/numerik, alphanumeric, biner, kanji/kana. Selain itu QR Code memiliki tampilan yang lebih kecil daripada barcode. Untuk dapat membuat QR Code suatu dokumen maka dibuatlah sebuah aplikasi yaitu aplikasi Validasi Dokumen. Aplikasi Validasi Dokumen dirancang dengan menggunakan metode waterfall serta menggunakan perancangan Unified Modelling Language (UML). Bahasa pemrograman yang digunakan yaitu bahasa pemrograman PHP: Hypertext Preprocessor (PHP) dengan database MySQL. Sebelum QR Code dibuat, terlebih dahulu data dokumen dienkripsi dan kemudian dijadikan QR Code. Hasil pemindaian QR Code berupa Uniform Resource Locator (URL) yang mengarah pada data dokumen. Ketika URL dijalankan pada web browser, sistem melakukan deskripsi pada URL, kemudian dicocokkan dengan database, dan selanjutnya ditampilkan ke web browser. Hasil akhir aplikasi Validasi Dokumen berupa QR Code yang digunakan untuk menyimpan URL yang  menunjukkan bahwa dokumen memang benar-banar dokumen yang resmi (bukan ilegal) dari suatu instansi. Pada uji coba penelitian ini juga dilakukan perbandingan kinerja dengan 3 aplikasi yang sejenis, 3 aplikasi pembanding tersebut dipilih karena memiliki hasil visual QR Code yang hampir mirip, namun jika dilakukan scanning memiliki hasil yang berbeda, karena fiturnya juga berbeda. Berdasarkan hasil pengujian dengan 3 pembanding aplikasi yang sejenis, dengan menggunakan aplikasi yang diusulkan dalam penelitian ini, pemalsuan dokumen dapat dihindari dengan menggunakan aplikasi Validasi Dokumen selama tidak ada ikut campur orang dalam (superadmin/admin) dalam melakukan praktik pemalsuan dokumen. Pada penelitian selanjutnya dapat dilakukan perbaikan kelemahan aplikasi ini, yaitu agar tidak menampilkan URL, namun hasil pemindai QR Code, langsung dapat menampilkan detail isi dokumen.

Delivering Service Design Outcomes(Processes) to Practitioners Using Experiential Mediums

2018 ◽  
Vol 17 (3) ◽  
pp. 21-40
Author(s):  
Jong Chan Eun ◽  
Jae Young Yun
Keyword(s):  
Service Design

An Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels in Nairobi City County, Kenya

2019 ◽  
Vol 3 (II) ◽  
pp. 41-70
Author(s):  
Florence Wanjiku Njau ◽  
Mary Mutisya Mutungi ◽  
Rayvisic Mutinda
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Service Delivery ◽  
Qualitative Data ◽  
Service Design ◽  
Moderating Effect ◽  
The Body ◽  
Gap Model ◽  
Customer Expectations

Increasingly, hotel industry has witnessed rapid growth in the 21stcentury and as a result competition within the industry has also intensified. This competition has been fueled by the preoccupation of service quality to add value and strengthen the complete guest experience. However, a major challenge facing the sector is the aspect of service quality particularly in budget hotels which target price sensitive customers. These hotels provide the customers with satisfactory core product at a reasonable price but tend to focus more on profits than on customer satisfaction. The services offered are not standardized and service quality variability is a challenge. The study used an integrated SERVQUAL and Gap model to evaluate customer satisfaction in budget hotels in Nairobi City County, Kenya. The specific objectives of the study were to determine the effect of service design on customer satisfaction, establish the effect of service delivery on customer satisfaction and determine the moderating effect of management perception of service quality on customer satisfaction in budget hotels in Nairobi City County, Kenya. The study adopted a cross sectional survey design and was conducted in 50 budget hotels. A sample size of 334 drawn from the hotel managers, customers and employees were involved in this study. Systematic random sampling technique was used to select the study sample for customers and employees. Data were collected through use of questionnaires and interviews. Both descriptive and inferential statistics was used in data analysis. The study hypotheses were tested was tested using multiple regression (ANOVA) and qualitative data from management perception was analyzed using qualitative data analysis (QCA). The regression analysis indicated that all five dimensions of service quality in service design were significant (0.000) when tested at 95% confidence level. The model was found to be significant. Correlation analysis indicated that the service design factors that had significant impact were realization of assured service in reliability (p = .044 < .05), responsiveness in informing the customers about the time of service delivery (p = .000< .05) and empathy in that operating hours are convenient to customers (p = .030 < .05). The other variables did not have significant values. The results indicate that there are gaps in the budget hotels under study between service design and customer satisfaction. Relationship between service delivery and customer satisfaction was found to be positive but not all the variables were significant. The study findings indicated that four variables; good location (p = .115 > .05), closeness to main city facilities (p = .527 > .05), someone recommended hotel (p = .665 > .05), and good experiences from the hotel (p = .458 > .05) did not have no significant values. This implied that these variables did not have an effect on customer satisfaction resulting in a gap between service delivery and customer satisfaction. This indicated that the service delivery did fully not meet customer expectations. Management perception was found to have a moderating effect between service quality and customer satisfaction. The study concluded that although managers seemed to have a reasonably good understanding of the customer and developed service designs for quality service delivery, the services delivered still fell short of customer expectations. The study therefore recommends that to enhance customer satisfaction, management needs to focus on the changing needs of their customers and develop service designs that twill offer service delivery that satisfies the customer. The study makes some contribution to the body of knowledge as an integrated model in evaluating customer satisfaction. This is an open-access article published and distributed under the terms and conditions of the  Creative Commons Attribution 4.0 International License of United States unless otherwise stated. Access, citation and distribution of this article is allowed with full recognition of the authors and the source.

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