The Patient Visits Program: A Strategy to Highlight Patient Satisfaction and Refocus Organizational Culture

2002 ◽  
Vol 28 (11) ◽  
pp. 605-613 ◽  
Author(s):  
Mandeep Sidhu ◽  
Kent Berg ◽  
Carola Endicott ◽  
William Santulli ◽  
Deeb Salem
Keyword(s):  
Organizational Culture ◽  
Patient Satisfaction

scholarly journals The impact of organizational culture on patient satisfaction

2017 ◽  
Vol 7 (1) ◽  
pp. 9-14
Author(s):  
Aida Pilav ◽  
Zaim Jatić
Keyword(s):  
Health Care ◽  
Organizational Culture ◽  
Patient Satisfaction ◽  
Primary Health Care ◽  
Family Health ◽  
Health Care Teams ◽  
Dominant Culture ◽  
Primary Health ◽  
The Family ◽  
Health Care Centers

Introduction: Managing organizational culture has been increasingly viewed as a lever for health care improvement. The aim of this study was to investigate the correlation between the type of organizational culture and patient satisfaction in the selected health care centers in the Federation of Bosnia and Herzegovina (FBIH). Methods: We conducted a cross-sectional survey in two municipal primary health care (PHC) centers in the FBIH, referred as Primary health care (PHC) center A and Primary health care (PHC) center B. A validated questionnaire, known as the Organizational Culture Assessment Instrument (OCAI), was used for the assessment of organizational culture. The questionnaire was distributed among the family health care teams at the two PHCs. Simultaneously, we carried out a survey about patient satisfaction among patients during their visits to the family health care teams. Results: We observed the differences in the type of the organizational culture between the health care centers. The hierarchical culture was found the dominant culture in PHC center A, whereas the market culture was the dominant culture in PHC center B. Also, the statistical significance (t test) was recorded in the overall patient satisfaction in the health care center with the dominated hierarchical culture followed by the clan culture (PHC center A). Conclusions: Considering the lack of similar surveys in Bosnia and Herzegovina, we believe that this study might be a good starting point for education of human resource managers in health care.

scholarly journals THE PERFORMANCE DIFFERENCES BETWEEN HIGH AND LOW SALES TURNOVER COMMUNITY PHARMACIES

2021 ◽  
Vol 9 (2) ◽  
pp. 135
Author(s):  
Ni Putu Udayana Antari ◽  
Ni Putu Dewi Agustini ◽  
Ni Made Dharma Shantini Suena
Keyword(s):  
Organizational Culture ◽  
Patient Satisfaction ◽  
Work Motivation ◽  
Drug Information ◽  
Employee Motivation ◽  
Sampling System ◽  
Analytical Design ◽  
Assess Patient Satisfaction ◽  
The Difference ◽  
Information Collecting

Background: Pharmacy managers will make various efforts to increase their income. In spite of this, pharmacies that have the same facilities can generate greatly varied incomes.Aims: The purpose of this study was to determine the difference between high sales turnover pharmacies and low sales turnover pharmacies as observed through employee motivation, organizational culture, and patient satisfaction.Methods: This study used an analytical design with a questionnaire and checklist. Consumers were selected using the purposive sampling system to assess patient satisfaction. All employees were sampled to assess work motivation and organizational culture. Data analysis was performed using descriptive, bivariate, and multivariate testing.Results: Direct observation of pharmaceutical services from the two outlets shows that there were differences in the time it takes for pharmacist to retrieve the drug, the time for providing drug information, collecting information from patients, and the type of drug information provided, as well as employee motivation, organizational culture, and patient satisfaction.Conclusion: Services at pharmacies with high sales turnover are different from pharmacies with low sales turnover. Empathy has the greatest effect on sales turnover, followed by reliability, responsiveness, assurance, and tangible dimensions. Outlets that have high sales turnover have better organizational culture and higher employee motivation when compared to outlets that have low sales turnover. Keywords: motivation, organizational culture, patient satisfaction, sales turnover

scholarly journals Analysis of Organizational Culture and Work Environment to the Satisfaction of Outpatients Room in Public Health Center of Bangsal Mojokerto Regency

2021 ◽  
Vol 4 (2) ◽  
pp. 143-154
Author(s):  
Ulfah Kurniasari ◽  
Koesnadi Koesnadi
Keyword(s):  
Organizational Culture ◽  
Patient Satisfaction ◽  
Work Environment ◽  
Health Center ◽  
Independent Variables ◽  
Environment Temperature ◽  
Dependent Variables ◽  
Close Relationship ◽  
Research Population ◽  
The Relationship

The satisfaction of health care users is closely related to the results of health services, both medically and non-medically such as compliance with treatment. Problems regarding performance in Puskesmas Bangsal greatly impact the services provided to patients that can be seen from the decrease in the number of patient visits to upt Puskesmas Bangsal Mojokerto Regency. The purpose of this study was to find out the influence of organizational culture and work environment (temperature, air, noise, lighting) on the satisfaction of outpatients in Mojokerto District Ward Health Center The design of this research is analytics with a crossectional approach. The variables of this study are organizational culture and work environment (temperature, air, noise and lighting) as independent variables and satisfaction as dependent variables. The research population is all outpatients who visited the Outpatient Health Center Mojokerto in January - June 2020 as many as 1,984 outpatients. Samples were taken with random sampling techniques as many as 397 respondents. The data was collected with questionnaire instruments and processed using editing, coding, scoring and tabulating and tested with linear regression tests. The results of this study showed that partially or alone – independent variables can affect the occurrence of dependent variables due to the value of < of 0.05. Independent variables affecting simultaneously or together can affect patient satisfaction and the relationship between the two variables shows a close relationship with a coefficient value of 99.1%. The results of this study show the organizational culture and work environment is one aspect of the management of health center services that can affect patient satisfaction in receiving services, so it is expected that management can improve these aspects optimally so that patient satisfaction can be further improved

scholarly journals Competing Value Framework and Public Administration: Managerial Insights, Theoretical Reflections and Practical Implications from Italy

2018 ◽  
Vol 11 (2) ◽  
pp. 147
Author(s):  
Antonio Botti ◽  
Massimiliano Vesci
Keyword(s):  
Organizational Culture ◽  
Quality Improvement ◽  
Patient Satisfaction ◽  
Health Services Research ◽  
Health Services ◽  
Public Administration ◽  
Practical Implication ◽  
Services Research ◽  
Team Functioning ◽  
Practical Implications

Competing Value Framework (CVF) is a framework used to assess organizational culture in public administration and it is widely used in health services research to assess organizational culture as a predictor of quality improvement, employee and patient satisfaction, and team functioning. At present the CVF framework has never been tested in contexts where reforming action is vague and is characterized by changes and continuous reflections on the changes introduced. The present study try to fill this gap analysing how CVF works in a context characterized by continued uneven homogeneous reforms. The paper has theoretical and practical implication depicting also suggestions for politicians.

Improving Communication Skills in Health Care

2013 ◽  
Vol 20 (3) ◽  
pp. 109-117
Author(s):  
Lynda Katz Wilner ◽  
Marjorie Feinstein-Whittaker
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Communication Skills ◽  
Health Care Professionals ◽  
Skills Training ◽  
International Medical Graduate ◽  
Medical Graduate ◽  
Health Care Environment ◽  
Medical Interpreters ◽  
Accent Modification

Hospital reimbursements are linked to patient satisfaction surveys, which are directly related to interpersonal communication between provider and patient. In today’s health care environment, interactions are challenged by diversity — Limited English proficient (LEP) patients, medical interpreters, International Medical Graduate (IMG) physicians, nurses, and support staff. Accent modification training for health care professionals can improve patient satisfaction and reduce adverse events. Surveys were conducted with medical interpreters and trainers of medical interpreting programs to determine the existence and support for communication skills training, particularly accent modification, for interpreters and non-native English speaking medical professionals. Results of preliminary surveys suggest the need for these comprehensive services. 60.8% believed a heavy accent, poor diction, or a different dialect contributed to medical errors or miscommunication by a moderate to significant degree. Communication programs should also include cultural competency training to optimize patient care outcomes. Examples of strategies for training are included.

Teletinnitus Program at the VA Gulf Coast Veterans Health Care System

2014 ◽  
Vol 4 (1) ◽  
pp. 23-29
Author(s):  
Constance Hilory Tomberlin
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Patient Care ◽  
Health Care System ◽  
Gulf Coast ◽  
New Technology ◽  
Cost Effective ◽  
Veterans Health ◽  
Potential Benefits ◽  
Care System

There are a multitude of reasons that a teletinnitus program can be beneficial, not only to the patients, but also within the hospital and audiology department. The ability to use technology for the purpose of tinnitus management allows for improved appointment access for all patients, especially those who live at a distance, has been shown to be more cost effective when the patients travel is otherwise monetarily compensated, and allows for multiple patient's to be seen in the same time slots, allowing for greater access to the clinic for the patients wishing to be seen in-house. There is also the patient's excitement in being part of a new technology-based program. The Gulf Coast Veterans Health Care System (GCVHCS) saw the potential benefits of incorporating a teletinnitus program and began implementation in 2013. There were a few hurdles to work through during the beginning organizational process and the initial execution of the program. Since the establishment of the Teletinnitus program, the GCVHCS has seen an enhancement in patient care, reduction in travel compensation, improvement in clinic utilization, clinic availability, the genuine excitement of the use of a new healthcare media amongst staff and patients, and overall patient satisfaction.

1340: Patient Satisfaction Following Dual Implantation of Inflatable Penile and Artificial Urinary Sphincter Prostheses via Transverse Scrotal Approach

2007 ◽  
Vol 177 (4S) ◽  
pp. 442-442
Author(s):  
William S. Kizer ◽  
John A. Mancini ◽  
LeRoy A. Jones ◽  
Rafael V. Mora ◽  
Allen F. Morey
Keyword(s):  
Patient Satisfaction ◽  
Artificial Urinary Sphincter ◽  
Urinary Sphincter
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