Service design for the design community: TCDC Resource Center's relocation experience

2018 ◽  
Vol 43 (4) ◽  
pp. 175-184 ◽  
Author(s):  
Lerchart Thamtheerasathian ◽  
Songphan Choemprayong ◽  
Pimpaporn Teerathammongkol ◽  
Siwalai Srisatriyanon
Keyword(s):  
User Satisfaction ◽  
Physical Space ◽  
Service Design ◽  
Design Approach ◽  
Study Approach ◽  
Resource Center ◽  
Library Function ◽  
To Receive ◽  
New Location

AbstractDuring the move to a new location in 2016-2017, the headquarters of Thailand Creative & Design Center (TCDC) in Bangkok applied a service design approach to devise and deploy new and improved services. Applying a case study approach, this article reports the TCDC experience in adopting a service design approach in its library function at the TCDC Resource Center. The initiative aimed to create a new service blueprint as well as to implement new and updated services to meet ever-changing user needs. It is expected that service design will increase the user satisfaction level, which will lead to an increasing number of members and visitors, as well as promote revisits and brand loyalty. The process included developing empathy, service ideation, prototyping, and testing. As a result, several new and updated services were introduced and implemented both in the physical space and online. As an iterative process, the design team has also provided multiple channels to receive feedback from users both directly and indirectly to ensure continuous improvement of its services and products.

A Preliminary Study of the Practices and Processes of B2B E-Commerce Evaluation and Benefits Realization in Taiwanese Hospitals

2012 ◽  
pp. 110-128
Author(s):  
Chad Lin ◽  
Hao-Chiang Koong Lin ◽  
Yu-An Huang ◽  
Geoffrey Jalleh ◽  
Sheng-Hsiang Hung ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Business Performance ◽  
Evaluation Methodology ◽  
Senior Executives ◽  
Study Approach ◽  
Investment Evaluation ◽  
Benefits Realization ◽  
Expected Benefits ◽  
Business To Business

Many hospitals still have not fully received the expected benefits from their investments in Business-to-Business (B2B) electronic commerce (e-commerce). Senior executives in these hospitals are often under increasing pressure to find a way to evaluate the contribution of their B2B e-commerce investments to business performance and to ensure that the expected benefits from these investments are eventually delivered. This is as true in hospitals as it is in the other industries. However, relatively little research has examined how Taiwanese hospitals evaluate their B2B e-commerce investments and to what extent their B2B e-commerce benefits are realized. Hence, the authors take a multi-case study approach to investigate the practices and processes of B2B e-commerce evaluation and benefits realization and their impact on B2B e-commerce benefits and user satisfaction in Taiwanese hospitals. Issues arising from the study include a lack of B2B benefits realization methodology or process and a lack of understanding of B2B benefits realization practices. The results also reveal that a B2B investment evaluation methodology or process was used in most hospitals interviewed. However, there appears to be a lack of proper B2B investment post-implementation review measures in most participating hospitals. Moreover, the findings also show that the level of B2B investment evaluation methodology or process adoption was directly related to the levels of organizational IT maturity and user satisfaction. Furthermore, the authors found that most Taiwanese hospitals in general had not allocated sufficient resources and funding to undertake proper evaluation of their B2B investments.

Programming Safety Improvements on Pavement Resurfacing, Restoration, and Rehabilitation Projects

2005 ◽  
Vol 1922 (1) ◽  
pp. 73-78 ◽  
Author(s):  
Cameron Grile ◽  
Katharine M. Hunter-Zaworski ◽  
Christopher M. Monsere
Keyword(s):  
Planning Process ◽  
Cost Effective ◽  
Project Planning ◽  
Pavement Preservation ◽  
Study Approach ◽  
Highway Network ◽  
Road Geometry ◽  
Traffic Volumes ◽  
To Receive

As part of the project planning process, highway agencies must allocate limited funding to a substantial list of projects that exceeds available resources. For preservation projects, a key component of this decision is to determine which projects receive safety improvements and which are “pave only.” Traditionally, this decision has been made project by project, with the possible result of a selection that does not maximize safety benefits. This paper takes a case study approach and applies a new tool developed in NCHRP Report 486, the Resurfacing Safety Resource Allocation Program (RSRAP), to a subset of the Oregon Department of Transportation's (DOT's) highway network. The RSRAP tool maximizes safety improvements for a given set of projects and budget. Thirty-three projects scheduled to receive a new road surface were selected and analyzed with RSRAP. These projects were subdivided into smaller sites to meet the assumptions of RSRAP. Road geometry, traffic volumes, and crash history for each site were collected and input into the program. The type and cost of the safety improvements output by RSRAP were compared with those selected by Oregon DOT. This research determined that RSRAP, which selected more projects for safety improvements than did Oregon DOT, is a tool that could be used by the department to select various safety improvements on pavement preservation projects. It was also determined that the budget used by Oregon DOT was large enough that all cost-effective improvements could be made.

scholarly journals Interdisciplinary Service Design Approach to Promote Sustainable Solutions in Social Complexity: Case Study on Korean Elderly Residential Stability during COVID-19

2021 ◽  
Vol 11 (24) ◽  
pp. 12009
Author(s):  
Suji Choi ◽  
Seol-Ah Lee ◽  
Miseon Kang ◽  
Yeseul Lee ◽  
Hyoun K. Kim ◽  
...  
Keyword(s):  
Daily Life ◽  
Service Design ◽  
The Elderly ◽  
Design Approach ◽  
Social Infrastructure ◽  
Residential Stability ◽  
Service Program ◽  
Design Elements ◽  
Sustainable Solutions

This study introduces Action Research to present a service program through an interdisciplinary service design approach for promoting the residential stability of elderly people. We extracted design elements (1) “things to do” and (2) “community” and “strategies”, and then made a design framework. According to the framework, we developed a service design program, named “Small Daily Life: “Small Daily Life Tasks”, which provided opportunities to share the elderly people’s daily life via online videos “Small Meeting”, which helped develop a network of relationships outside the home by informing neighbors regarding elderly people’s know-how, and “Small Sharing”, which delivers the results of previous activities to those who need help in the community. Finally, we describe our reflective case study on the presented service program and examine the relationship between social infrastructure and design and their respective roles. This study will expand service design methodologies as presented research procedures, generalized frameworks, and conceptual models that can be referenced in multidisciplinary collaborations.

Service Design of a Pregancy Simulation Dress Experience - From the Perspective of Social Design

2018 ◽  
Vol 05 (09) ◽  
pp. 15-25
Author(s):  
Chi-Ying Hung ◽  
Rung Tai Lin
Keyword(s):  
Service Design ◽  
Transformation Process ◽  
Social Design ◽  
Services Research ◽  
Research Perspective ◽  
Study Approach ◽  
The Social ◽  
Marketing Service ◽  
Core Issues

This study has two subjects, one is the design of a pregnancy simulation dress, and the other is the service design for visitors to wear the pregnancy simulation dress in a tourism factory. The core issues of this study are people-oriented social design and experiential value. The case study approach is adopted and an experiential product simulating pregnancy is provided in the setting of a tourism factory. The setting, products and experience are observed as a whole, and the research perspective is based on the transformation process of emotional design and cultural design, which is the basis for deconstructing the design of the pregnancy simulation dress. A service blueprint is used to examine the case’s experiential service design, which is used as an example of experience planning that applies social design to commercial services. Research conclusions summarize and analyze design, marketing, service, and management aspects, hoping to further extend the social value of enterprises and social education work.

scholarly journals CAPABILITY FOR INFRASTRUCTURE ASSET CAPACITY MANAGEMENT / INFRASTRUKTŪROS IŠTEKLIŲ PAJĖGUMO VALDYMO GALIMYBĖS

2011 ◽  
Vol 15 (2) ◽  
pp. 152-172 ◽  
Author(s):  
Eric G. Too
Keyword(s):  
Capacity Management ◽  
Business Value ◽  
Limited Resources ◽  
Case Study Approach ◽  
Study Approach ◽  
Business Operations ◽  
Multiple Case ◽  
The Right ◽  
To Receive

Infrastructure capacity management is the process of ensuring optimal provision of infrastructure assets to support business operations. Effectiveness in this process will enable infrastructure asset owners and its stakeholders to receive full value on their investment. Management research has shown that an organisation can only achieve business value when it has the right capabilities. This paradigm can also be applied to infrastructure capacity management. With competing needs for limited organisation resources, the challenge for infrastructure organisations is to identify and invest their limited resources to develop the right capabilities in the management of their infrastructure capacity. Using a multiple case study approach, the challenges faced in the management of infrastructure asset capacity and the approaches that can be adopted to overcome these challenges were explored. Conceptualising the approaches adopted by the case participants, the findings suggest that infrastructure organisations must strengthen their stakeholder connectivity capability in order to effectively manage the capacity of their infrastructure assets. Santrauka Infrastruktūros pajėgumų valdymas – tai procesas, lemiantis optimalų infrastruktūros išteklių užtikrinimą palaikant verslo operacijas. Šio proceso efektyvumas leis infrastruktūros išteklių savininkams ir jų akcininkams atgauti visą jų investicijų vertę. Valdymo tyrimai parodė, kad organizacija gali pasiekti verslo vertę tik tuo atveju, jei užtikrinamas tinkamas pajėgumas. Ši paradigma gali būti pritaikyta ir infrastruktūros pajėgumams valdyti. Esant konkurencingiems ribotų organizacinių išteklių poreikiams, infrastruktūros organizacijos susiduria su tikru iššūkiu – nustatyti ir investuoti savo ribotus išteklius į tinkamų jų infrastruktūros pajėgumų valdymo galimybių vystymą. Taikant daugialypį tyrimo požiūrį, buvo nustatyti infrastruktūros išteklių pajėgumo valdymo iššūkiai bei apibrežti požiūriai, kurie gali padėti išspręsti minėtus iššukius. Suvokiant koncepcijas, taikomas šio atvejo dalyvių, infrastruktūros organizacijoms siūloma stiprinti akcininkų įtraukimo galimybes, siekiant efektyviai valdyti jų infrastruktūros išteklių pajėgumus.

scholarly journals VILLAGE FUNDS IMPLEMENTATION FOR BIRTH AND DEATH CERTIFICATE INTEGRATED

2020 ◽  
Vol 18 (1) ◽  
pp. 156-166
Author(s):  
Mr. Ikhsan ◽  
Vellayati Hajad ◽  
Kemal Pasya
Keyword(s):  
Death Certificate ◽  
Innovation Policy ◽  
Birth Certificate ◽  
Birth Certificates ◽  
Death Certificates ◽  
Study Approach ◽  
Legal Identity ◽  
The Government ◽  
To Receive

This paper describes local government innovations that are part of the Civil Service and Civil Registry (Dukcapil) reform. Arrangement of birth certificate and death certificate integrated village fund is an innovation policy in West Aceh Regency which is abbreviated as Aklamasi Dansa. The issue of legal identity is still a problem in Indonesia, many people do not have a legal identity so it impacts all services provided by the government to the community. The policy of integrating birth certificates and death certificates is an innovation that brings government and society closer together. The Aklamasi Dansa has been running since 2017 and operates in the assisted village. This study uses a qualitative method with a case study approach. The informant of this research is the community as the recipient of services, the government of West Aceh as an innovator. The results showed that the Aklamasi Dansa policy have shown that they are capable of significantly increasing the percentage of ownership, as can be seen from the percentage of birth certificates in 2016, only 86% after the Aklamasi Dansa was implemented to be 94% in 2019. The same thing happened with the death certificate issued by Disdukcapil in West Aceh in 2016 only 86 death certificates after the aklamasi dansa went on to 1629 in 2019. The Aklamasi Dansa as one of the innovations in service to the community went very well in improving village data administration and making it easier for citizens to receive services in taking care of birth certificates and death certificates.

scholarly journals Peningkatan Pemahaman Tentang Politik Uang Bagi Pemilih Pemula Di Kecamatan Kuala Pesisir Kabupaten Nagan Raya

2020 ◽  
Vol 1 (1) ◽  
pp. 199
Author(s):  
Fadhil Ilhamsyah ◽  
Zuhrizal Fadhly ◽  
Said Ahmad Kabiru Rafiie ◽  
Najamudin Najamudin
Keyword(s):  
Birth Certificates ◽  
Death Certificates ◽  
The West ◽  
Civil Registration ◽  
Study Approach ◽  
Legal Identity ◽  
The Government ◽  
The Village ◽  
To Receive

This paper explains about innovation of the local government which is part of the Population and Civil Registration (Dukcapil) service reform. Aklamasidansa is the policy of the West Aceh Regency in the matter of arranging birth certificates and death certificates that are integrated with village funds. The issue of legal identity is still a problem in Indonesia, many people do not have a legal identity so that it has an impact on all services provided by the government to the community. Aklamasidansa  is an innovation that brings government and society closer. Aklamasidansa has been running since 2017 and operates in the assisted villages. This study used a qualitative method with a case study approach, the informants of this study were the community as recipients of services, the West Aceh government as an innovator. The results of the study show that the aklamasidansa policy has increased the coverage of legal identity ownership, especially birth certificates which increased from 70.25% percent (June 2017) to 93.90 percent (December 2018). Aklamasidansa as one of the service innovations to the community is running very well in improving the data administration of the village and make it easier for citizens to receive services in arranging birth certificates and death certificates.

scholarly journals SOCIO EDUPRENENUR SEBAGAI UPAYA PENINGKATAN KUALITAS PENDIDIKAN DI INDONESIA

2020 ◽  
Vol 3 (2) ◽  
pp. 23
Author(s):  
Hadi Ismanto ◽  
Vembri Aulia Rahmi ◽  
Nanang Bagus Setiawan
Keyword(s):  
Qualitative Research ◽  
Quality Of Education ◽  
Case Study Approach ◽  
Study Approach ◽  
The Right ◽  
The Cost ◽  
To Receive

Additional learning or tutoring is urgently needed to help improve learning but due to high costs, some communities, especially those in the middle to lower economic level, are unable to register their children to attend tutoring (additional tutoring). The existence of Socioedupreneur is an alternative solution for those who do not have the cost to experience tutoring. Paying sincerely or not at all can alleviate them in terms of costs and can show the importance of education for the future and instill that all have the right to receive the same education. This research was conducted to determine the role of socio edupreneur in improving the quality of education. The purpose of this study was to determine the role of socio edupreneur as an effort to improve the quality of education in Indonesia. The method used by researchers in this study uses qualitative research methods, this type of research is descriptive qualitative research, a case study approach that is an approach to study, explain or interpret a case. In essence, this study seeks to highlight a decision or set of decisions or set of decisions why the decision was taken, how it was implemented, and what the results were. This research intensively focuses on an object that is about how the role of socioedupreneur in improving the quality of education.

Australian silo art: creative placemaking in regional communities

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Amelia Green
Keyword(s):  
Design Methodology ◽  
Physical Space ◽  
Content Type ◽  
Study Approach ◽  
Creative Placemaking ◽  
Fertile Ground ◽  
Knowledge And Practice ◽  
Current Impact ◽  
The Many

Purpose This paper aims to explore the capacity of Australian silo art from a creative placemaking perspective. The paper also takes up this case as fertile ground for probing into the complexity of creative placemaking. Design/methodology/approach The case study approach is exploratory, drawing on public documents and media sources to thematically (i.e. qualitatively) analyse the factors, actors and processes that pertain to how Australian silo art can contribute towards empowering communities, activating everyday spaces and, ultimately, making socially connected and resilient places. Findings Each theme encapsulates a particular interplay: (1) physical space – social place, (2) past – present – future place, (3) bottom-up – top-down energies, (4) residents – tourists, (5) urban – nonurban place and (6) material – digital place. Research limitations/implications Rather than proffering conclusions about the current impact of silo art on local communities, the paper illuminates the practical workings of silo art as a potential form of creative placemaking. Additionally, thinking of creative placemaking in terms of ongoing interplays could stimulate and expand knowledge and practice in this domain. Originality/value This paper initiates and charts a course for a rigorous and critical investigation into silo art as a substantive cultural and artistic phenomenon and a meaningful chapter in regional arts and creative placemaking in Australia. The interplays distinguished provide an additional basis for probing further into the many layers and overall complexity of creative placemaking.

Sign in / Sign up

Export Citation Format

Share Document