Demand-driven Service Innovation: Discovery and Analysis in Chinese Law Libraries

2016 ◽  
Vol 44 (2) ◽  
pp. 173-177
Author(s):  
Liu Ming
Keyword(s):  
User Satisfaction ◽  
Basic Needs ◽  
User Needs ◽  
Kano Model ◽  
Legal Information ◽  
Chinese Law ◽  
Library Users ◽  
New Perspective ◽  
Law Library ◽  
Library User

AbstractThis article introduces readers to a new perspective on meeting library user needs. The author employs Kano theory to examine library user demands in Chinese law libraries and how law libraries in China have tried to meet user needs on three different levels. The Kano model was first introduced by Professor Noriaki Kano of Tokyo Rika University. The model was based on the assumption that customer needs are constantly changing and the question becomes how to meet library users’ evolving demands. The article summarizes demands of Chinese law library patrons on three levels: basic needs, performance, and excitement demands. Currently, most Chinese academic law libraries meet the basic needs of library users, but they need to further enhance user satisfaction and promote the law libraries’ status as a legal information center instead of merely a place to collect and house books.

scholarly journals The University of Iowa Libraries’ Undergraduate User Needs Assessment

1998 ◽  
Vol 59 (6) ◽  
pp. 571-583 ◽  
Author(s):  
Leo Clougherty ◽  
John Forys ◽  
Toby Lyles ◽  
Dorothy Persson ◽  
Christine Walters ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Unmet Needs ◽  
User Needs ◽  
Service Needs ◽  
University Of Iowa ◽  
Resource Needs ◽  
The University ◽  
University Setting ◽  
Library User ◽  
Satisfaction With Services

The university community is not a static environment but, rather, one fraught with change and adjustment to change. How do academic libraries within a university setting effectively address the evolving service and resource needs of a diverse patron community? One method that has received increasing attention is the development and implementation of internal instruments specifically designed to assess user satisfaction with services and resources. This study assesses undergraduate resource and service needs, identifies librarywide unmet needs, and gives both library user and librarian an opportunity to engage in proactive dialogue.

Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia

2019 ◽  
Vol 40 (3/4) ◽  
pp. 240-250 ◽  
Author(s):  
Sahar Hosseinikhah Choshaly ◽  
Marva Mirabolghasemi
Keyword(s):  
User Satisfaction ◽  
Structural Model ◽  
Positive Impact ◽  
Measurement Model ◽  
Information Control ◽  
Content Type ◽  
Library Users ◽  
The Impact ◽  
Library User ◽  
Insight Into

Purpose The purpose of this paper is to examine the impact of Libqual+™ dimension (affect of services, information control and Library as a place) on user satisfaction at Universiti Kebangsaan Malaysia (UKM). Design/methodology/approach Data were collected using a sample of 100 students and it was analyzed using SPSS and SmartPLS. The measurement model was analyzed using composite reliability, convergent and discriminate validity while the structural model was used to predict the relationships between variables. Findings The results indicated that services, information control and library as a place have a significant and positive impact on the overall satisfaction of library users, with affect of services being the most important predictor of library user satisfaction. Practical implications Overall, users are satisfied with the services provided by the UKM library. Results from this study will help librarians to make better decisions in providing effective services and fulfilling the library’s vision and mission. Originality/value The study provides insight into the UKM University how to use LibQual+™ dimension to improve user’s satisfaction.

scholarly journals PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN PENGGUNA PERPUSTAKAAN (DI POLITEKNIK NEGERI BATAM)

2019 ◽  
Vol 3 (2) ◽  
pp. 29
Author(s):  
Gunartik Gunartik ◽  
Nora Pitri Nainggolan
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Sampling Method ◽  
Secondary Data ◽  
Primary Data ◽  
Quality Of Services ◽  
Independent Variables ◽  
Library Users ◽  
Library User

The library is a place that becomes a service provider that contains information. Independent variables in this study are service quality and facilities, the dependent variable is library user satisfaction. This study aims to study the quality of services and facilities for library user satisfaction. by using primary data and secondary data, data collection techniques by distributing questionnaires. The population in this study were students using the Business Administration (AB) library in 2018 in the last three months, namely July, August, September as many as 3208 people. The sample in this study amounted to 100 taken using probability sampling techniques with random sampling method. The results of the study stated that valid and reliable, normal, did not occur Multicollinearity and Heteroscedasticity. The results of the F Test show that the quality of service and facilities have a positive and significant effect on the satisfaction of library users. the results of the T Test show that the value of service quality has a positive and significant effect on user satisfaction. while facilities have a positive and significant effect on user satisfaction.

Improvement of Design Parameters for Health Monitoring in Wearable Fitness Device: A Fuzzy Analytic Kano Approach

2020 ◽  
Vol 10 (5) ◽  
pp. 1257-1264
Author(s):  
Yongsheng Tan ◽  
Junjie Cui ◽  
Hui Chen
Keyword(s):  
Health Monitoring ◽  
User Satisfaction ◽  
Critical Factor ◽  
Development Stage ◽  
User Preferences ◽  
Design Parameters ◽  
User Needs ◽  
Kano Model ◽  
Integrated Technology ◽  
Traditional Health

The development of cloud storage and integrated technology makes traditional health-monitoring devices change towards the direction of wearable intelligence. The most prominent of wearables is miniaturization, but multifunction is also required to meet the diversity needs of users. Under these contradictory conditions, the optimization of design parameters to meet user needs become one critical factor for the success of wearable devices. Accordingly, the probe of user needs for wearable fitness device attracted many researchers’ attention. These studies mainly draw the outline of user preferences or depicted critical design factors at the early development stage, but they were short of analyzing specific design parameters for the product already on the market. Therefore, this study aims to classify and then rank design parameters in a more comprehensive manner in order to improve end user satisfaction. Specifically, 146 experienced users’ responses for one wearable activity tracker were collected to extract user preferences by combining fuzzy sets and Kano model. Finally, by virtue of satisfaction increment index (SII) and dissatisfaction decrement index (DDI), the rank of design parameters for improvement is obtained.

Building digital collections in a public university library in Ghana: priority-setting and user needs assessment

2014 ◽  
Vol 33 (2) ◽  
pp. 38-45 ◽  
Author(s):  
Nesba Yaa Anima Adzobu
Keyword(s):  
Needs Assessment ◽  
Digital Library ◽  
Priority Setting ◽  
Digital Libraries ◽  
Academic Library ◽  
User Needs ◽  
Digital Collections ◽  
Content Type ◽  
User Communities ◽  
Library User

Purpose – Although user needs assessment is an intrinsic element of service quality delivery in digital libraries (DLs), not much has been written on this topic in the context of African universities. This is understandable as academic digital libraries in Africa are rather nascent. Even so, the most frequently-used needs assessment methods do not directly involve the users. This study aims to assess priority setting by academic library administrators and the needs of patrons of digital collections of a public university library in Ghana. Design/methodology/approach – Analysis of official university documents and interviews with digital library patrons at the University of Cape Coast (UCC) in Ghana were carried out between September, 2011 and January, 2012. Five research questions were asked: what are the current conditions of the UCC digital library project, the user communities and their needs, what are the priorities set by the university administrators and library leaders at the UCC and the state of technological readiness in place and what are needed by the UCCDL. Also, what is the extent of collaboration by interested parties in the UCCDL? Findings – Three general digital library user communities were identified, that is, UCCDL staff- this community was composed of experts in both digital library systems and content, characterized as heavy users of the existing systems, as knowledgeable about articulated (formalized) user needs, and able to devote short (usually less than two hours) amounts of time to individual's needs. Next, are scholars and other visitors to the UCCDL – this community was characterized as having high levels of domain expertise and knowledge of library systems. They are also able to devote large but specific amounts of time (days or weeks) to their individual information needs. Visitors/Prospective users- this community was characterized as having varied levels of domain expertise and low levels of library systems knowledge. They are able to devote only short periods of time to their information needs or explorations. These user communities are influenced by diverse preferences, experiences, and knowledge structures. Practical implications – Academic libraries are increasingly advocating local user studies as a way to provide the digital library services that are relevant to the culture and user population of the academic institution. Replicating digital library user studies at the local level can provide information for improving existing services or developing new ones. Originality/value – In African public universities, there is little earlier research on digital library user needs assessments or DL priority-setting by academic library administrators.

scholarly journals Landscape Design of University Campuses and User Satisfaction

2021 ◽  
Author(s):  
Deniz Gozde Ertin Tezgor ◽  
◽  
Beste Karakaya Aytin ◽  
Keyword(s):  
Public Space ◽  
User Satisfaction ◽  
Point Of View ◽  
Green Spaces ◽  
Survey Study ◽  
User Needs ◽  
University Campus ◽  
Art And Design ◽  
University Campuses ◽  
User Space

University campus gardens provide the integrity of the environment with educational buildings, connect the users and buildings, and provide liveable spaces for users. Campuses serve as a public space for academic, administrative and technical staff, especially students, as well as incoming visitors. As a public space, the ability of students to meet all their recreational, social and cultural needs is directly related to the content and designs of the open and green spaces of the campuses. It is essential to ensure the landscape designs of these spaces, in line with the structural and planting design principles, and with the successful composition of the user-space relationship where the user needs and desires are determined. From this point of view, it is aimed to evaluate the landscape designs of the two campuses of Trakya University, where art and design-oriented education is realised, in terms of user satisfaction. For this purpose, it was revealed by a survey that measures the satisfaction of the users of the two campuses where determined the spatial and landscape requirements of design-based education. In the survey, the users' duration and purpose of use of the campus, feelings created by various equipment on users, the usage the building and gardens and the current conditions of the campuses were determined. The frequency percentages of the data obtained in the survey study were evaluated using the SPSS 26.0 program. As a result, suggestions have been developed to improve the current use of the two campus gardens and to ensure the sustainability of the spaces.

scholarly journals The role of library user preferences in the willingness to read and pay for e-books: case of the Czech Republic

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jan Stejskal ◽  
Petr Hajek ◽  
Viktor Prokop
Keyword(s):  
Digital Media ◽  
Information Science ◽  
Public Library ◽  
User Preferences ◽  
Distribution Models ◽  
Content Type ◽  
Lump Sum ◽  
Library Users ◽  
A Charge ◽  
Library User

Purpose The study aims to analyse library user preferences in the willingness to read and pay for e-books, using a sample of both active readers (users of public library services) and non-users (the general population). Design/methodology/approach Two empirical surveys were conducted from August to November of 2019; the research sample consisted of 1,334 users from the Municipal Library of Prague and 1,101 non-users from the general Czech population. The research was focussed on e-book user preferences. The willingness to pay (WTP) for e-book services and the determinants that affect this willingness were also examined. Findings The results show the specific approach of Czech readers, whose main determinant of WTP is not the content, but the price and method of its payment (allocation). Some people prefer a cheaper annual lump sum, whereas others may prefer a charge of small regular fees. The decision to pay depends on their reading or payment habits. Originality/value This study also aims to clarify the demand for various types of digital media in Czech libraries and the preferred distribution models. Furthermore, the study determines the dependence of the preferences of library users in their WTP for e-books using different evaluation models. The originality of this study is in the evaluation of the determinants of WTP for e-books, which makes this study unique, and the findings should contribute to the expansion of existing knowledge in the field of information science.

UX Work in Libraries

2018 ◽  
pp. 1-36
Author(s):  
Houda El Mimouni ◽  
Jennifer Anderson ◽  
Nadaleen F Tempelman-Kluit ◽  
Alexandra Dolan-Mescal
Keyword(s):  
New York ◽  
User Satisfaction ◽  
Real Life ◽  
Public Library ◽  
Theoretical Background ◽  
University Of California ◽  
Library Services ◽  
New York University ◽  
New York Public Library ◽  
Library User

The application of UX expertise is beneficial in all the areas and aspects of library services and products. All what a librarian needs is an understanding of those principles and some tools with which to practice them. The goal of this chapter, therefore, is to provide a guide for librarians, whether they are specifically in charge of UX work at their library or aspire to integrate UX into their work on other library services and products. This chapter provides some theoretical background on the traditional goal of library user satisfaction and introduces UX as an approach that benefits libraries and their users. It gives an overview of popular UX methodologies and describes real-life UX in libraries through the stories from three librarians in their respective institutions: the New York Public Library, New York University, and University of California, Riverside.

Scholarly Chinese Legal Works in the Vernacular: A Selective Topical Treatise Finder (Part I)†

2011 ◽  
Vol 39 (3) ◽  
pp. 295-311 ◽  
Author(s):  
Evelyn Ma
Keyword(s):  
Subject Area ◽  
Chinese Government ◽  
Web Based ◽  
Journal Literature ◽  
Legal Information ◽  
Chinese Law ◽  
Scholarly Publications

The number of Chinese legal scholarly publications has grown dramatically in the last ten years as the Chinese government legislature churned out an expansive body of law, with an impressive proliferation of print treatises and web-based legal information in the vernacular. This article offers a sampling of legal scholars and their treatises. It is organized by subject area, and is offered as a selective annotated treatise finder. The list focuses on legal publications published within the last two decades subsequent to the amendment of the 1982 Chinese Constitution in 1989. Some of the authors included here wrote extensively on specific legal topics, while others were involved in the deliberation, preparation, and drafting of key legislation. It is hoped that the article provides a roadmap that will be useful to students and others new to research in Chinese law; to help them locate relevant treatises, journal literature, and to jumpstart their research into specific legislation and legal topics.

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