Building capacity in the healthcare sector: A strengths-based approach for increasing employees' well-being and organisational resilience

2019 ◽  
Vol 26 (3) ◽  
pp. 309-323 ◽  
Author(s):  
Yvonne Brunetto ◽  
Tom Dick ◽  
Matthew Xerri ◽  
Ashley Cully
Keyword(s):  
Training Program ◽  
Appreciative Inquiry ◽  
Positive Emotions ◽  
Well Being ◽  
Theoretical Framework ◽  
Healthcare Sector ◽  
Healthcare Organisation ◽  
Building Capacity ◽  
For Profit ◽  
Not For Profit

AbstractThis study uses Appreciative Inquiry (AI) as a lens for informing the process for building on employees' existing wellbeing within one Australian organisation, using the ‘discovery, dreaming, designing, and achieving destiny’ process. Using POSH as a theoretical framework, we worked with a large Not-For-Profit healthcare organisation as part of the ‘discovery’ phase to identify elements of what was positive, flourishing, and life-giving in the practices of their employees. During the ‘dreaming’ process, employees' wellbeing was identified as a strength. During the ‘designing’ phase, a training program was co-designed to build on employees' existing levels of wellbeing. This paper reports outcomes as part of the ‘achieving destiny component’ of the AI process. In particular, the outcomes show that employees' knowledge of, and ability to use positive emotions increased, which is a positive first step for increasing employees' wellbeing and organisational resilience.

scholarly journals Governance tensions in the healthcare sector: a contrasting case study in France

2022 ◽  
Vol 22 (1) ◽  
Author(s):  
Laurent Mériade ◽  
Corinne Rochette
Keyword(s):  
Public Management ◽  
Health Sector ◽  
Healthcare Sector ◽  
Healthcare Organisation ◽  
Structured Interviews ◽  
Business World ◽  
For Profit ◽  
Not For Profit ◽  
Four Levels

Abstract Background Political and managerial reforms affect the health sector by translating into governance tensions. As identified in the public management literature, these tensions come from the diffusion of management principles and practices from the business world. These tensions manifest at four levels: institutional, organisational, managerial and instrumental. The aim of this research is to understand how these tensions are expressed in healthcare organisations of different status. Methods We conduct a contrasting case study exploring the cases of two French healthcare organisations, one private for-profit (clinic) and one public not-for-profit (cancer treatment centre). Our analyses are mainly based on the content analysis of 32 semi-structured interviews conducted with staff (nurses, doctors, management and administrative staff) of these two organisations. Results Our results show that these tensions can be distinguished into three categories (tensions on professional values, standards and practices) which are expressed differently depending on the type of healthcare organisation and its main management characteristics. Conclusions Unexpectedly, in the for-profit organisation, the most intense tensions concern professional standards, whereas they concern professional practices in the not-for-profit organisation. These analyses can help guide policy makers and healthcare managers to better integrate these tensions into their political and managerial decisions.

Consumer well-being research: integrating social marketing and service research

2019 ◽  
Vol 10 (1) ◽  
pp. 125-138
Author(s):  
Raechel Johns
Keyword(s):  
Social Marketing ◽  
Behavioural Change ◽  
Well Being ◽  
Service Research ◽  
Limited Attention ◽  
Extensive Literature ◽  
Content Type ◽  
For Profit ◽  
Not For Profit ◽  
Service Ecosystem

Purpose While social marketing (SM) literature has increasingly incorporated service literature into the field, social marketers have paid limited attention to transformative service research (TSR). Similarly, transformative service researchers have neglected to incorporate the more traditional body of literature – SM – into their research. This paper aims to provide an extensive literature review and comparison of the bodies of literature, cautioning researchers to consider both fields of research or risk their work not being as relevant as research incorporating both literature bodies. Social value co-creation is considered as a middle-ground between the two bodies of literature. Design/methodology/approach This paper expands on the conceptual discussion of TSR and the more advanced empirical academic literature on SM. Framed within a context of anti-smoking, this paper explores the differences between SM and TSR, within the service ecosystem. Findings This paper highlights three key differences between SM and TSR. Firstly, SM focuses on changes only within a not-for-profit context, while TSR focuses on changes which may be related to both not-for-profit and for-profit objectives. Secondly, SM broadly appears to take a behavioural change from implementation perspective, with an upstream approach; while in contrast, TSR focuses more on interaction for consumer and employee well-being. Finally, when considering the service ecosystem, SM and TSR both operate at all three levels (micro, meso and macro) but may focus on different levels, depending on the initiative. Originality/value With the emergence of TSR, further understanding of this body of literature is necessary; otherwise, social marketers may risk their research losing ground to other bodies of literature.

Conceptualising integrated thinking in practice

2016 ◽  
Vol 31 (2) ◽  
pp. 228-248 ◽  
Author(s):  
Judy Oliver ◽  
Gillian Vesty ◽  
Albie Brooks
Keyword(s):  
Systems Thinking ◽  
Well Being ◽  
Thinking Skills ◽  
Integrated Reporting ◽  
Content Type ◽  
For Profit ◽  
Not For Profit ◽  
And Control ◽  
Measurement And Control ◽  
Health And Well Being

Purpose – The purpose of this paper is to offer theoretical and practical insights on the ways in which integrated thinking is observed in practice. Integrated thinking is linked to integrated reporting, and described as an attribute or capacity for senior management to constructively manage tensions between the multiple capitals (manufactured, intellectual, human, natural, social and relationship as well as financial capital) in strategy, resource allocation, performance measurement and control. Design/methodology/approach – A theoretical framework is developed from the accounting and systems thinking literature, linking integrated thinking to sustainability. Soft versus hard integrated thinking approaches are applied to contrast the siloed management of sustainability with a model that focuses on relationships and broader indicators of societal health and well-being. Practical illustrations of the conceptualised framework are presented for discussion and for further empirical research. Findings – The illustrative examples offer a diversity of corporate, government and not-for-profit viewpoints, providing evidence of both hard and soft integrated thinking in practice. Valuable insights are provided into innovative approaches that foster and make explicit the soft integrated thinking skills and map them to broader societal outcomes. Research limitations/implications – Potential problems can arise if hard integrated thinking dominates over the soft, and data required for internal management accounting purposes become narrow, linear and segregated. Routines and practices will then be based on quasi-standards, further concealing the soft integrated thinking that might be occurring within the organisation. Originality/value – With theoretical roots in systems thinking, this paper contributes to the relatively underexplored area of integrated thinking in accounting for sustainability.

Older Volunteers: A Precious Resource Under Pressure

2002 ◽  
Vol 21 (1) ◽  
pp. 5-9 ◽  
Author(s):  
Benjamin Gottlieb
Keyword(s):  
Older Adults ◽  
Policy Development ◽  
Well Being ◽  
Community Services ◽  
For Profit ◽  
Older Volunteers ◽  
Not For Profit ◽  
Precious Resource ◽  
Health And Well Being ◽  
Research And Policy

ABSTRACTDrawing on the literature on the extensive investment older adults make in volunteering, and on the findings of a study of 19 not-for-profit agencies that rely heavily on older adults to provide a variety of community services, this paper identifies several significant changes in the character of the clients who are served by these volunteers and in government health policies affecting the delivery of community services. The paper concludes with suggestions for research and policy development aimed to optimize the contribution which older volunteers make to society and reciprocally, the contribution that volunteering makes to the health and well-being of older adults.

scholarly journals Employment request in the healthcare sector: A case of a specialized not-for-profit hospital in Greece

2016 ◽  
Vol 6 (1) ◽  
Author(s):  
Kyriakos Souliotis ◽  
Vasiliki Mantzana ◽  
Athanasios Sakorafas ◽  
Chrictina Golna ◽  
Charalambos Economou
Keyword(s):  
Healthcare Sector ◽  
Published Data ◽  
Ministry Of Health ◽  
For Profit ◽  
Not For Profit ◽  
Curriculum Vitae

<p>This paper presents the findings of a novel<br />research conducted in a specialized, not-forprofit<br />hospital in Greece. The authors analysed<br />775 curriculum vitae (CVs) that were<br />spontaneously submitted to the healthcare<br />organisation in a two-year period and did<br />not refer to a specific job opening. The research<br />is novel, as it was performed in a not-forprofit hospital under the supervision of<br />the Ministry of Health and to the best of the<br />authors’ knowledge there are not any other<br />published data on spontaneous employment<br />requests. The paper shows that the transition<br />of professionals to the healthcare sector<br />should be carefully managed and that a<br />high number of CVs were sent to a hospital,<br />where employees lack the benefit of permanency<br />compared to their colleagues in public<br />hospitals in Greece.</p>

scholarly journals Governing and commercialising early childhood education: Profiting from The International Early Learning and Well-being Study (IELS)?

2019 ◽  
Vol 17 (1) ◽  
pp. 27-40
Author(s):  
Guy Roberts-Holmes
Keyword(s):  
Early Childhood ◽  
National Policy ◽  
Well Being ◽  
Early Learning ◽  
Data Governance ◽  
For Profit ◽  
Not For Profit ◽  
National Foundation ◽  
New Business ◽  
The Government

This article examines why the government in England has signed the country up to taking part in the OECD’s new international assessment known as The International Early Learning and Well-being Study (IELS). The article highlights the role of IELS as a technology of neoliberal governance. Looking forward it considers how IELS may open up new business opportunities and spaces for profit for businesses in England and elsewhere. At present, IELS is a fledgling product, but it may in time further add to the explanatory and governing power of the OECD to steer national policy makers towards a homogenised educational future defined by the organisation. IELS is run and managed by the National Foundation for Education Research (NFER), a national not-for-profit research organisation. The article explores how this same not-for-profit organisation also won the remarkably similar early childhood English Baseline Assessment 2 worth £9.8 million. Finally, the article examines the possibility that, in the future, if IELS were to develop, the edu-business Pearson might be interested in IELS to add to its existing interests in global data governance for profit.

Leveraging social media for knowledge management healthcare capability

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ellen Belitzky ◽  
Christian Bach ◽  
Erika Belitzky
Keyword(s):  
Social Support ◽  
Social Media ◽  
Knowledge Management ◽  
Pediatric Oncology ◽  
Healthcare Sector ◽  
Social Implications ◽  
Oncology Patients ◽  
Content Type ◽  
For Profit ◽  
Not For Profit

Purpose This study aims to understand how healthcare social media offer nonmedical psycho-social support for pediatric oncology patients and their care community and how social media can be exploited for healthcare knowledge management. Design/methodology/approach Social media capabilities were identified and categorized based on psycho-social support services for pediatric oncology patients, caregivers and their community of care. Data were collected from 187 service sites representing more than 100 organizations. These broadly defined capabilities in trusted care organizations were analyzed to understand use of social media in providing psycho-social support. Findings Analysis revealed resource guides, stories and in-person support at clinics as the most prevalent forms of technology-guided psycho-social support. Privacy, security and information integrity rose as technical challenges for interactive social media platforms. Medical community trust is inconsistent, leading to immature adoption of critical psycho-social support as a knowledge management source. Findings further indicate the not-for-profit support sector provides robust social media capabilities compared to the healthcare sector. Research limitations/implications Future research may extend to maturing healthcare and not-for-profit sector services and to private sector products such as mobile applications and other technologies. Practical implications Survivor and caregiver quality of life depend on psycho-social support communities and services delivered via social media. Social implications Child protection social implications require significant attention due to sensitivity of security, privacy concerns and longevity of digital footprints for pediatric patients. Originality/value Research demonstrates opportunity for medical provider, healthcare organization, not-for-profit sector, patient and caregiver cooperation using social media. Data indicate healthcare technology systems leveraging social media can extend knowledge management capability beyond organization boundaries.

scholarly journals How a shared humanity model can improve provider well-being and client care: An evaluation of Fraser Health’s Trauma and Resiliency Informed Practice (TRIP) training program

2020 ◽  
pp. 084047042097059
Author(s):  
Stephanie Knaak ◽  
Marika Sandrelli ◽  
Scott Patten
Keyword(s):  
Mental Health ◽  
Training Program ◽  
Cultural Change ◽  
Service Providers ◽  
Well Being ◽  
Healthcare Sector ◽  
Opioid Use ◽  
Self Compassion ◽  
Trauma Informed ◽  
Trauma Informed Practice

Stress in the healthcare sector is an important concern, with worrying trends in provider burnout, secondary traumatic stress, and lower mental health. Importantly, provider stress is also connected to patient care, with recent research on Canada’s opioid crisis finding that compassion satisfaction and burnout are linked to the perpetuation of negative attitudes and behaviours towards people with opioid use problems. In 2017, the Fraser Health Authority developed a training program for direct service providers designed to address this important connection—a mental health and resiliency program based in the principles of trauma-informed practice and care. This article reports the results of an evaluation of this program. Findings suggest that embedding resiliency and self-compassion within trauma-informed training programs is a promising approach for cultural change in healthcare practice. Leaders are encouraged to explore how such a model may be implementable for their own organizations and departments.

scholarly journals Governance Tensions in the Healthcare Sector: A Contrasting Case Study in France

2021 ◽  
Author(s):  
Laurent Mériade ◽  
Corinne Rochette
Keyword(s):  
Public Management ◽  
Health Sector ◽  
Healthcare Sector ◽  
Structured Interviews ◽  
Business World ◽  
For Profit ◽  
Not For Profit ◽  
Treatment Centre ◽  
Four Levels

Abstract Background: Political and managerial reforms affect the health sector by translating into governance tensions. As identified in the public management literature, they come from the diffusion of management principles and practices from the business world. They manifest at four levels: institutional, organisational, managerial and instrumental. The objective of this research is to understand how these tensions express healthcare institutions with different status. Methods: We conduct a contrasting case study exploring the cases of two French healthcare institutions, one private for-profit (clinic) and one public not-for-profit (cancer treatment centre). Our analyses are mainly based on the content analysis of 32 semi-structured interviews conducted with staff (nurses, doctors, management and administrative staff) of these two institutions.Results: Our results show that these tensions can be distinguished into three categories (tensions on professional values, standards and practices) which are expressed differently depending on the type of healthcare institution and its main management characteristics.Conclusions: Unexpectedly, in the for-profit institution, the most intense tensions concern professional standards, whereas they concern professional practices in the not-for-profit institution. These analyses can help guide policy makers and health care managers to better integrate these tensions into their political and managerial decisions.

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