scholarly journals Natural Dyes Product Design Using Green Quality Function Deployment II Method To Support Batik Sustainable Production

2018 ◽  
Vol 73 ◽  
pp. 04014
Author(s):  
Dyah Ika Rinawati ◽  
Diana Puspita Sari ◽  
Darminto Pujotomo ◽  
Puji Handayani Kasih
Keyword(s):  
Life Cycle ◽  
Environmental Impact ◽  
Life Cycle Cost ◽  
Quality Function Deployment ◽  
Natural Dyes ◽  
Morinda Citrifolia ◽  
Synthetic Dyes ◽  
Quality Function ◽  
The Matrix ◽  
Voice Of Customer

Using synthetic dyes causes bad impact on the environment. But using natural dyes has several problems such as fade, slight colour variations and takes longer time. In order to solve that problems, it is needed to develop instant natural dyes. This study aims to design instant natural dyes to fulfill needs of batik artisans that having minimal environmental impact as well as having minimal cost. This study use green quality function deployment II method. This study involve voice of customer identification, calculation gap, the determination of characteristic of technical, making the house of quality (HOQ), life cycle assessment (formulation of green house & green the matrix), life cycle cost (formulation of cost house, the preparation of cost the matrix) and concept comparison house (CCH). Based on voice of customer, natural dyes that will be developed is red colour. Red natural dyes extracted from root of Morinda citrifolia and Ceriops candolleana. In this research, there are two alternatives of natural dyes namely powders and liquid natural dyes. The result of this study is powder natural dyes selected because of lower environmental impact and user operational cost.

scholarly journals ANALISIS PERBAIKAN KUALITAS PELAYANAN DALAM UPAYA MENINGKATKAN KEPUASAN PELANGGAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (STUDI KASUS CAFE XYZ RAWALUMBU)

2020 ◽  
Vol 1 (2) ◽  
pp. 89-100
Author(s):  
Chusnul Chotimah ◽  
Alloysius Vendhi Prasmoro ◽  
Denny Siregar
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Fast Food ◽  
Quality Function Deployment ◽  
House Of Quality ◽  
Quality Function ◽  
Technical Requirements ◽  
The Matrix ◽  
Fast Food Restaurants ◽  
Voice Of Customer

ABSTRACT Culinary business in Bekasi is growing more and more, both cafes or other fast food restaurants. This encourages entrepreneurs, investors to do culinary business. One of the fast food culinary businesses is the XYZ cafe. This study discusses the analysis of service quality in XYZ cafe about voice of customers to increase customer satisfaction at XYZ cafe. The purpose of this study is to determine the priority scale to increase the customers satisfaction based on the voice of customer and know what technical requirements should be given by cafe XYZ to does what customers need . The method used is the QFD, using the matrix house of quality. The results of this study are 15 Voice OF customer attributes that have also been sorted by priority scale of improvement, with the first priority being the taste of delicious and fresh and there are 8 attributes of technical requirements. Keywords: Service Quality, Voice of Customer, customer satisfaction, Quality Function Deployment (QFD), House of Quality

scholarly journals Pendekatan metode Quality Function Deployment sebagai usulan peningkatan kualitas produk keramik dinding

2019 ◽  
Vol 11 (2) ◽  
pp. 184
Author(s):  
Gina Ramayanti ◽  
Ahmad Nalhadi ◽  
Rio Pujianto
Keyword(s):  
Quality Function Deployment ◽  
Life Time ◽  
Wall Tile ◽  
Point Of View ◽  
Advanced Technology ◽  
Quality Function ◽  
Customer Needs ◽  
The Matrix ◽  
Voice Of Customer

PT. Arwana Nuansa Keramik is one of local tile manufacturer that produce both floor and wall tile products. Based on selling and customer complaint data in 2017 until 2018, there a lot of complaint for wall tile products and didn’t past the selling target each year. So, the aim of this study is to identified customer needs and wants in order to improve the quality of wall tile product PT. Arwana Nuansa Keramik that suit to customer needs with the result that the product can be compete with other competitor. This study using quality function deployment method until quality procedure phase. Quality Function Deployment is a method that concern in increasing the quality of a certain product based on customer needs and wants (Voice of Customer). By customer point of view, a quality is something that must have by the product, for wall tile in particular therefore it used for long life time. Identification of customer needs be obtained by distribute a questionneire to 50 respondents that recognized as a distributor of wall tile PT. Arwana Nuansa Keramik from Gorda until Tambak Area. Result of this study is a matrix that known as House of Quality matrix and contain several characteristics that can be used by PT. Arwana to improve the quality of their wall tile product. The Characteristics that shown by the matrix are strong products, ceramic products that have high quality and use advanced technology.

Analisis Kualitas Pelayanan Dengan Penerapan Metode Quality Function Deployment Pada Pasien Unit Rawat Jalan Poliklinik Penyakit Dalam Badan Rumah Sakit Umum Daerah �45� Kuningan

2008 ◽  
Vol 4 (08) ◽  
pp. 36
Author(s):  
Lili Karmela Fitriani Karmela Fitriani
Keyword(s):  
Quality Function Deployment ◽  
Technical Characteristic ◽  
Importance Value ◽  
Quality Function ◽  
The Public ◽  
Water Closet ◽  
Degree Of Satisfaction ◽  
Voice Of Customer ◽  
Level Of Importance

AbstrakThe data of year 2006 show that amount of polyclinic patients care unit of BRSUD�45� Kuningan is the most among other polyclinics. The result of observation and interviews tell that the degree of satisfaction got by the patients is in the level(category) of middle (enough) and the degree of importance is in the level of high (important). The purpose of doing this research is to analyze the quality of service to improve the patients satisfaction using Quality Function Deployment method involving 96 respondents. The data were taken from the result of applying quality Function Deployment method in BRSUD�45� Kuningan tells that the attribute owning the highest level of importance is the competence or the skill of the doctors in handling their works while the attribute owning the lowest level is the availability of the public service facilities such as public phones, televisions, and ATM. The attribute that owns the most satisfaction value is the dressy of the officials while the attribute that owns the least satisfaction value is the comfortable, hygiene water closet. The technical characteristic owning relatively the highest importance value is the standard officers� performance; therefore, such attribute gets the highest attentive priority of technical characteristic (technical response)Keywords : QFD, House of Quality, Voice of Customer, Technical Characteristic, Technical Response

scholarly journals Pengaruh Faktor-Faktor Pelayanan Terhadap Kepuasan Pelanggan pada Wardah Beauty House

Jurnal PASTI ◽  
2020 ◽  
Vol 14 (1) ◽  
Author(s):  
Selamet Riadi ◽  
Hery Nurmansyah ◽  
Farhan Yuzevan
Keyword(s):  
Quality Function Deployment ◽  
Quality Function ◽  
Voice Of Customer

Penelitian ini dilatarbelakangi oleh adanya komplain pelanggan, belum pernahnya diadakan survey kepuasan pelanggan, dan hasil survey pendahuluan kepuasan pelanggan yang masih dapat ditingkatkan lagi. Oleh karena itu dilakukan survey lanjutan dengan metode kuesioner berdasarkan dimensi SERVQUAL. Kemudian atribut yang gapnya relatif besar dijadikan Voice of Customer pada metode Quality Function Deployment. Hasil yang didapat, diketahui bahwa faktor yang menjadi prioritas untuk perbaikan adalah atribut dari dimensi Tangible, Responsiveness, dan beberapa atribut dari dimensi Assurance. Dan untuk upaya improvement yang prioritas pertama adalah pengikutsertaan Beauty Advisor dalam retraining Service.

Development of E-Saving Glass by Malaysia Overview Using Quality Function Deployment Method for Market Transformation

2015 ◽  
Vol 761 ◽  
pp. 594-598
Author(s):  
Syaiful Rizal Hamid ◽  
Boon Cheong Chew ◽  
Muhammad Azfar Abdullah ◽  
Sarah Halim
Keyword(s):  
Quality Function Deployment ◽  
Market Research ◽  
New Product ◽  
Customer Requirements ◽  
Quality Function ◽  
Factors Analysis ◽  
Market Transformation ◽  
Voice Of Customer ◽  
The Voice ◽  
Qfd Method

This paper discusses the development of E-saving glass (ESG) in Malaysia by using quality function deployment (QFD) method for market transformation. This paper focuses on two objectives, i.e., (i) to investigate the suitability of the ESG in Malaysian market for customer satisfaction, product quality and manufacturer competitiveness by using systematic tools of QFD process, and (ii) the implementation of ESG by looking at factors analysis based on QFD method and Malaysian market transformation. The QFD method is utilised by a multidisciplinary team to translate a set of customer requirements (the “voice of customer” (VOC)), market research and technical benchmarking data into an appropriate number of prioritised engineering targets that could be met by a new product design.

scholarly journals Life Cycle Assessment dan Life Cycle Cost untuk Serat Kenaf

2020 ◽  
Vol 9 (3) ◽  
pp. 213-224
Author(s):  
Desrina Yusi Irawati ◽  
Melati Kurniawati
Keyword(s):  
Life Cycle Assessment ◽  
Life Cycle ◽  
Environmental Impact ◽  
Impact Assessment ◽  
Life Cycle Cost ◽  
Impact Category ◽  
Kenaf Fiber ◽  
A Value ◽  
Treatment Stage ◽  
The Impact

Kenaf fiber from the kenaf plant is the excellent raw material for industry because of the various diversified products it produces. To develop sustainable kenaf fiber, information is needed on the strengths and weaknesses of kenaf cultivation systems with respect to productivity and environmental impact. Therefore, a comprehensive environmental and economic impact assessment was conducted from cultivating kenaf to kenaf fiber. The environmental impact assessment uses the Life Cycle Assessment (LCA) method and economic calculations from the life cycle of kenaf to kenaf fiber to collectors use the Life Cycle Cost (LCC) method. The calculation of environmental impacts is in accordance with the stages of ISO 14040, using a single score assessment. The LCA results show that the treatment stage is the highest contributor of the three groups of impact categories. The highest to the lowest in the impact category group that was influenced by the treatment stage were resources with a value of 21.4 mPt, human health with a value of 8.76 mPt, and ecosystem quality with a value of 1.91 mPt. The cost identified through the LCC is Rp. 6,088,468,333, NVP and B/Cnet are positive. The results of the sensitivity analysis if there is a reduction in production> 6%, the business is still profitable and can be run.

scholarly journals Perancangan Model Kualitas Pelayanan Puskesmas dengan Metode Importance Performance Analysis (IPA) dan Quality Function Deployment (QFD)

2019 ◽  
Vol 5 (2) ◽  
pp. 43-50
Author(s):  
Fuji Rahayu Wilujeng ◽  
Glisina Dwinoor Rembulan
Keyword(s):  
Performance Analysis ◽  
Quality Function Deployment ◽  
Quality Function ◽  
And Performance ◽  
Voice Of Customer

Jumlah Puskesmas di Provinsi DKI Jakarta mengalami peningkatan sejak tahun 2012 sebanyak 288 unit hingga pada tahun 2016 sebanyak 310 unit. Jumlah unit puskesmas yang meningkat tidak serta merta menjadikan pelayanan puskesmas sudah memadai. Penelitian ini bertujuan untuk mengukur faktor-faktor yang berpengaruh terhadap kepuasan konsumen dan untuk memberikan technical respon yang bersumber dari Voice of Customer. Penelitian ini menggunakan metode Importance and Performance Analysis untuk mengetahui faktor-faktor kualitas pelayanan yang berpengaruh terhadap kepuasan konsumen dan metode Quality Function Deployment digunakan untuk memberikan technical respon. Hasil analisis dengan metode Importance and Performance Analysis menunjukkan faktor-faktor yang termasuk  prioritas utama adalah pelayanan terkait pemberian diagnosa yang sesuai oleh dokter di puskesmas, pelayanan terkait respon pihak puskesmas terhadap keluhan (complain) dari pasien, dan atribut pelayanan terkait kesesuaian obat yang diberikan oleh dokter di puskesmas. Peningkatan respon terhadap keluhan pasien merupakan prioritas utama yang harus dilakukan oleh pihak puskesmas untuk meningkatkan kepuasan pasien. Respon teknis dengan urutan prioritas terdepan adalah tenaga medis yang harus memberikan jawaban yang jelas mengenai pengobatan yang dijalani pasien, dan dokter di puskesmas harus lebih teliti dalam memberikan obat yang sesuai dengan penyakit pasien. 

Sign in / Sign up

Export Citation Format

Share Document