Key Information Technology and Management Issues 2011–2012: An International Study

2012 ◽  
Vol 27 (3) ◽  
pp. 198-212 ◽  
Author(s):  
Jerry Luftman ◽  
Hossein S Zadeh ◽  
Barry Derksen ◽  
Martin Santana ◽  
Eduardo Henrique Rigoni ◽  
...  
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Process Management ◽  
Global Financial Crisis ◽  
International Study ◽  
Resource Planning ◽  
Influential Factors ◽  
Customer Relationship ◽  
The Global Financial Crisis ◽  
The Impact

The importance of the impact of IT for organizations around the world, especially in light of a very slow recovery from the global financial crisis, has amplified the need to provide a better understanding of the specific geographic similarities and differences of IT managerial and technical trends. Going beyond identifying these influential factors is also the need to understand the considerations for addressing them in light of recognizing the respective local characteristics, especially when operating in a globally linked environment, although somehow heavily influenced locally. By comparing and contrasting IT trends from different geographies, this paper presents important local and international factors (e.g., management concerns, influential technologies, budgets/spending, organizational considerations) necessary to prepare IT leaders for the challenges that await them. It can also serve as an indicator as the respective geographies evolve from the economic conundrum. The research is based on data from four geographic regions (United States (US), Europe, Asia, and Latin America). The same questionnaire (although translated for the respective respondents), based on the lead authors well-respected and long-running Society for Information Management survey, was applied across the geographies. This paper presents the major findings based on survey responses from 620 respondents (275 US, 100 European, 59 Asian, and 186 Latin) in mid-2011. The top five management concerns were: (1) IT and business alignment; (2) business agility and speed to market; (3) business process management and business process reengineering; (4) business productivity and cost reduction; (5) IT reliability and efficiency. The five most influential technologies were: (1) business intelligence; (2) enterprise resource planning systems; (3) cloud computing; (4) mobile and wireless applications; (5) customer relationship management.

Key Information Technology and Management Issues 2012-2013: An International Study

2013 ◽  
Vol 28 (4) ◽  
pp. 354-366 ◽  
Author(s):  
Jerry Luftman ◽  
Hossein S Zadeh ◽  
Barry Derksen ◽  
Martin Santana ◽  
Eduardo Henrique Rigoni ◽  
...  
Keyword(s):  
Enterprise Resource Planning ◽  
Cost Reduction ◽  
Process Management ◽  
Global Financial Crisis ◽  
International Study ◽  
Resource Planning ◽  
Influential Factors ◽  
Customer Relationship ◽  
The Global Financial Crisis ◽  
The Impact

The importance of the impact of IT for organizations around the world, especially in light of a very slow recovery from the global financial crisis, has amplified the need to provide a better understanding of the specific geographic similarities and differences in IT managerial and technical trends. Identifying these influential factors is one thing; the paper also looks at the challenges in addressing them, taking into account both local responsiveness and global pressures. By comparing and contrasting IT trends from different geographies, this paper presents important local and international factors, including management concerns, influential technologies, budgets/spending, and organizational considerations). In addition these trends help to prepare IT leaders for the challenges that await them. The IT trends also serve as an indicator as the respective geographies address their difficult economic environments. The research is based on data from four geographic regions, namely United States, Europe, Asia, and Latin America. The same questionnaire (albeit translated for the respective respondents), based on the lead author's well-respected and long-running Society for Information Management survey, was applied across the geographies. This paper presents the major findings based on survey responses from 787 organizations (195 U.S., 360 European, 55 Asian, 41 Australia, and 136 Latin) in 2012. The top five management concerns were: (1) Business productivity & cost reduction, (2) Business & IT alignment / integration / fusion, (3) Business agility & speed to market, (4) Business process management/reengineering, and (5) IT cost reduction. The five most influential technologies were: (1) Business intelligence, (2) Cloud computing, (3) Enterprise resource planning, (4) Apps developments, and (5) Customer relationship management. Overall, the paper finds that while the economic climate is improving at different rates around the globe - albeit at a slower pace than anticipated - ITs role continues to evolve as it provides organizations with a fundamental vehicle for reducing business expenses and new opportunities for increasing revenues.

Key Information Technology and Management Issues 2010–11: An International Study

2011 ◽  
Vol 26 (3) ◽  
pp. 193-204 ◽  
Author(s):  
Jerry Luftman ◽  
Hossein S Zadeh
Keyword(s):  
Enterprise Resource Planning ◽  
Global Financial Crisis ◽  
International Study ◽  
Resource Planning ◽  
Influential Factors ◽  
Platform As A Service ◽  
Speed To Market ◽  
The Global Financial Crisis ◽  
Survey Responses ◽  
The Impact

The importance of the impact of IT for organizations around the world, especially in light of the global financial crisis, has amplified the need to provide a better understanding of the specific geographic similarities and differences of IT managerial and technical trends. Going beyond identifying these influential factors is also the need to understand the considerations for addressing them, in light of recognizing the respective local characteristics, especially when operating in a globally linked environment. By comparing and contrasting different geographies, this paper presents important local and international factors (e.g., management concerns, influential technologies, budgets/spending, organizational considerations) necessary to prepare IT leaders for the challenges that await them. The research is based on data from four geographic regions (United States, Europe, Asia, and Latin America). The same questionnaire (although translated for the respective respondents), based on the lead authors of the well-respected and long-running Society for Information Management survey, was applied across geographies. This paper presents the major findings based on survey responses from 472 organizations (172 US, 142 European, 103 Asian, and 55 Latin) in mid-2010. The top five management concerns were: (1) business productivity and cost reduction; (2) IT and business alignment; (3) business agility and speed to market; (4) business process re-engineering; and (5) IT reliability and efficiency. The five most influential technologies were business intelligence, cloud computing, enterprise resource planning, Software as a Service/Platform as a Service, and collaborative tools.

scholarly journals Penerapan Enterprise Resource Planning (ERP) dan Pengelolaan Hubungan dengan Pelanggan untuk Sistem Informasi Penjualan pada Toko SOVIAH

2016 ◽  
Vol 2 (2) ◽  
pp. 85-96
Author(s):  
Dhani Adiatma Rimen ◽  
Ricky Akbar
Keyword(s):  
Business Process ◽  
Customer Relationship Management ◽  
Enterprise Resource Planning ◽  
Process Model ◽  
Relationship Management ◽  
Resource Planning ◽  
Customer Relationship ◽  
Use Case ◽  
Business Process Model ◽  
Use Case Diagram

Saat ini proses bisnis pembelian, persediaan, dan penjualan barang yang berjalan di Toko Soviah  masih dilakukan secara manual serta belum adanya data pelanggan tetap ditoko tersebut. Hal ini menyebabkan beberapa permasalahan antara lain, sering terjadi kesalahan pencatatan pembelian dan penjualan barang, perhitungan transaksi yang lama, lambatnya informasi ketersediaan barang di gudang serta belum adanya upaya untuk meraih loyalitas pelanggan dalam bisnis yang dijalankan. Oleh karena itu, perlu penerapan Enterprise Resource Planning (ERP) dan Customer Relationship Management (CRM) untuk sistem informasi pembelian, persediaan, dan penjualan barang serta pengelolaan hubungan dengan pelanggan yang bertujuan untuk mengatasi permasalahan tersebut. Tahapan penerapan ERP ini dimulai dengan studi pendahuluan. Aktivitasnya yaitu pengenalan perusahaan dengan wawancara dan observasi, mengidentifikasi proses bisnis pembelian, persediaan, dan penjualan barang yang sedang berjalan kemudian membuatkan usulan sistem secara terkomputerisasinya, yang digambarkan dengan menggunakan Business Process Model Notation (BPMN), serta penggambaran model kerja sistem yang akan diterapkan menggunakan use case diagram. Tahapan selanjutnya adalah melakukan studi literatur dari berbagai buku dan jurnal untuk mencari landasan teori dan penelitian terkait. Kemudian melakukan pemilihan perangkat lunak ERP, setelah itu melakukan konfigurasi dan kustomisasi modul perangkat lunak ERP tersebut, serta terakhir melakukan penerapan dan pengujian. Hasil yang diharapkan dari penelitian ini adalah dapat mengatasi permasalahan pada Toko Soviah. 

scholarly journals CONTEMPORARY MANAGEMENT OF BUSINESS PROCESSES WITHIN THE SUPPLY CHAIN OF FASHION INDUSTRY

2020 ◽  
pp. 36-39
Author(s):  
Andrea Dobrosavljević ◽  
Snežana Urošević
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Demand Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Fashion Industry ◽  
The Impact

Business processes are present in all types of organizations, regardless of the size or industry within which the organization operates. Successful business process management (BPM) is an indicator of the level of process maturity of the organization. Within the supply chain, it is possible to observe the presence of business processes of a collaborative nature, as BPM relies on the principles of partnership, development, and exchange of information through links that exist within this chain between all actors [1]. Within this paper, BPM in the relations with suppliers and consumers within the supply chain of organizations operating in the fashion industry is considered. Lambert [2] lists eight macro processes that take place in the supply chain, between suppliers, manufacturers, distributors, retailers and end consumers, as follows: customer relationship management, supplier relationship management, demand management, order execution, fl ow management production, product development and commercialization and return management. Within this paper, a research is presented which analyzes the segments of managing collaborative business processes within the supply chain of the fashion industry, based on the responses of 508 managers and employees in the fashion industry in the Republic of Serbia. The needs for the development of certain segments in accordance with the needs of modern business process management have been explored.Scientifi c novelty. The research part of this paper relies on the application of Friedman's test which enables the analysis of the current state of BPM in relations with suppliers and consumers within the supply chain of the fashion industry, expressed through workers' responses with a ranking of their preferences. This paper contributes to the creation of a knowledge base within the research in the fi eld of the impact of BPM on improvements in the supply chain, on the basis of which it is possible to conduct further research and upgrade knowledge.Practical value. The fi ndings derived from the results of research of this type contribute to the development of the business from various aspects. The benefi ts can be refl ected not only through the strengthening of the competitive position but also through the sustainability of business on the basis of adequate application of BPM practices in all business segments. Accordingly, in addition to the scientifi c novelty, which is refl ected in the results of the rese arch work, there is a practical novelty, which is refl ected in the guidelines for the development of modern BPM within the supply chain of the fashion industry.

Infoprocess

2014 ◽  
pp. 222-255
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Customer Value ◽  
Process Management ◽  
Resource Planning ◽  
Analytical Framework ◽  
Process Approach ◽  
Process Time ◽  
Process Perspective ◽  
And Performance

This chapter explores the concept of infoprocess. Concepts of process in various disciplines are examined in preparation to conceptualizing process from the management and IS perspectives. Business Process Reengineering (BPR) and Business Process Management (BPM) are discussed as the approaches relevant for IS research. The discussion proceeds to infoprocess (short for “informing process”), which is defined in terms of interrelated informing activities that deliver an outcome to a customer. The concept of infoprocesses involves aspects of data, cognition, and their intersection that results in information. Many organizational processes are infoprocesses, or have infoprocess segments. An analytical framework that applies to business process and infoprocess alike is elaborated. It includes two essential segments—design and performance. Infoprocess design is discussed in terms of composition, coordination, complexity, flexibility, and technology. Infoprocess performance is discussed in terms of process time, costs, and customer value. Process design determines process performance. Better performance can be achieved by optimizing each design aspect. Ensuing discussion covers the process-centered organization in conjunction with Enterprise Resource Planning systems and the BPR methodology. Challenges of BPR are examined and contrasted to the BPM approach. In the second part of the chapter, attention turns to the role of process approach in advanced forms of organizing. The virtual organization is discussed and expanded with exploring virtualness at large and a model of Tree of Virtual Life. Next, organizations enabling e-commerce and the mobile enterprise are examined from the process perspective. The discussion concludes by looking at potential perils of the process approach framed as a collision of different concepts of time.

The Role of Electronic Business in the Reengeneering and Integration of Business Processes

2017 ◽  
Vol 55 (4) ◽  
pp. 539-560
Author(s):  
Slavoljub Milovanović ◽  
Tanja Janaćković ◽  
Jovica Stanković
Keyword(s):  
Enterprise Resource Planning ◽  
Information Technologies ◽  
Business Processes ◽  
Resource Planning ◽  
Business Environment ◽  
Customer Relationship ◽  
Planning System ◽  
Business Practices ◽  
Electronic Business ◽  
The Impact

AbstractElectronic business leads to the reengineering of business processes in a company, which encompasses integrating processes through customer relationship management, supply chain management, and an enterprise resource planning system. The aim of the paper is to analyse the impact of electronic business on enterprise transformation through reengineering and integration of business processes. The significance of the research is to emphasise management problems and challenges encountered by companies due to electronic business and application of information technologies. The research applies an analytical method to examine the effects of electronic business on business processes. The main contribution of the research is to look at electronic business as an initiator and the cause of radical changes in business processes characterised as reengineering. By transforming their business practices into electronic business, companies make significant efforts in their restructuring in order to deal with the changes in the competitive environment. The basis of these efforts is a redesign and change of business processes. The conclusion is that introducing the Internet and Web-technologies in business does not require only a radical reengineering of existing basic business processes but also generation of new ones, which would support the new business environment.

Customer Perspective of CRM Systems

2011 ◽  
pp. 1335-1357
Author(s):  
Shan L. Pan
Keyword(s):  
Focus Group ◽  
Business Process ◽  
Enterprise Resource Planning ◽  
Group Discussion ◽  
Relationship Management ◽  
Resource Planning ◽  
Customer Relationship ◽  
Customer Perspective ◽  
Academic Area ◽  
Boom Period

The 1990s has been a boom period of enterprise systems (ES). Many organizations have experienced the technical, integration and business process re-engineering benefits of implementing ES. As of today, a number of ES have been developed, namely customer relationship management systems (CRM) and enterprise resource planning (ERP) systems. In particular, CRM systems have gained significant interest, both in the industry as well as in the academic area, in the recent years. The understanding of the customer’s perspective would help to define the CRM systems to better cater to the customers’ needs in achieving their loyalty and satisfaction. With a better understanding from the point of the customers, management would be able to plot their directions in their CRM endeavour. Therefore, this research intends to look at CRM systems from the perspective of the customer through the conduct of focus group discussion.

Cross-National and Cross-Industrial Comparison of ICT-Enabled Business Process Management and Performance

2012 ◽  
Vol 20 (2) ◽  
pp. 44-66 ◽  
Author(s):  
Ya-Ching Lee ◽  
Pin-Yu Chu ◽  
Hsien-Lee Tseng
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Resource Planning ◽  
The United States ◽  
Information And Communications Technologies ◽  
Ict Adoption ◽  
The Usa ◽  
And Performance ◽  
The Impact

Information and communications technologies have changed how firms do business and create value. The objective of this study is to improve the understanding of ICT contribution to firm performance and explore the linkage between ICT impacts and business process management among various countries and industries. This study proposes the ICT-enabled Business Process Management Model. To test the model, survey data from the United States, Taiwan, and Chile was collected. The results show that ICT adoption affects business process management significantly. ICT adoption positively affects workplace reform, leading to workforce reform and improved profits. However, only country differences are recognized in BPM. For the USA, resource planning infrastructure affects workforce reform significantly, and e-commerce infrastructure affects workplace reform significantly, later leading to improved profit. For Taiwan, both resource planning infrastructure and e-commerce infrastructure affect workplace reform significantly, but workforce reform is significantly influenced by resource planning infrastructure. For Chile, the e-commerce infrastructure affects workplace reform significantly, leading to improved profit. This paper contributes to IS research by providing empirical evidence on the impact of ICT adoption on business process management. This paper also explores the impacts of ICT adoption on business process management and financial performance among various countries.

scholarly journals IMPROVING INSTITUTIONAL SERVICES THROUGH UNIVERSITY ERP: A STUDY OF THE ACADEMIC PLANNING MODULE DEVELOPMENT AT SEEU

SEEU Review ◽  
2017 ◽  
Vol 12 (2) ◽  
pp. 62-81
Author(s):  
Blerta Abazi Chaushi ◽  
Zamir Dika ◽  
Agron Chaushi
Keyword(s):  
Higher Education ◽  
Business Process ◽  
Enterprise Resource Planning ◽  
Success Factors ◽  
Business Processes ◽  
Higher Education Institutions ◽  
Resource Planning ◽  
Academic Planning ◽  
Critical Success ◽  
The Impact

Abstract Enterprise Resource Planning (ERP) systems are used by universities to handle the academic services and business processes while providing enhanced experience and services to students. This study begins with a background review of ERPs in higher education institutions, the impact on the business processes through optimization and the importance of critical success factors for easier implementation. Secondly, Academic Planning, a core part of the student module of ERPs for higher education, is analyzed in this paper from the prism of data integration, business process workflow, and process optimization. The issues that arise with development of a module are addressed through a case study at SEE-University. The data and business process workflows are based on an actual study by real implementation at this institution. The findings from this study will serve other universities who are in the process of implementation of an ERP to ease their development process and improve the efficiency of the services provided. Main contribution of this study is that it reduces the gap in literature and practice for issues and solutions that arise with the development of a new system, especially in higher education institutions, which in turn are very scarce in nature.

scholarly journals WORLD PRACTICE OF BUSINESS PROCESS MANAGEMENT IN THE FIELD OF ELECTRONIC COMMERCE

2021 ◽  
pp. 41-46
Author(s):  
Skliar D.
Keyword(s):  
Information And Communication Technologies ◽  
Business Process ◽  
Enterprise Resource Planning ◽  
Information Technologies ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Management Practice ◽  
Resource Planning ◽  
The World

The article describes the specifics and main trends that characterize the world practice of business process management in the field of e-commerce in the context of its impact on the formation of prerequisites for economic development of enterprises in this field in modern conditions. It is determined that the activity in the field of e-commerce is based on the execution of transactions by electronic means of communication, ie, on modern information and communication technologies and significantly depends on their development. The development of these technologies determines the dynamics and variability of the use of leading technological solutions in e-com-merce and causes the rapid rise of e-commerce over the past three decades from an experimental channel of product promotion / sales to a significant field of activity. The management of business processes in the analyzed area is considered in the context of the transition of modern enterprises to practices that have become possible due to the introduction of information technology and significantly reduce operating costs and increase sales of e-commerce products and services. It is determined that the world practice of business process management is focused on the implementation of the following areas of managerial influence on the activities of enterprises in order to increase its efficiency: improving relationships with suppliers; automation of internal processes related to e-commerce; improving the customer experience; optimization of order return and cancellation processes; integration of artificial intelligence. The world practice of business process management in e-commerce is characterized by the widespread use of numerous systems that support the manage-ment of various aspects of e-commerce. The main ones are ERP-systems, enterprise resource planning systems. These are systems that support the management of the company, optimizing the use of its resources and all processes occurring in it. It is advisable to develop management practice at the level of a particular e-commerce enterprise in accordance with these areas, paying attention to the successes and challenges of leading market players at the global and local levels.Keywords: business processes, e-commerce, e-commerce, business process management, management, e-business, information technologies. Охарактеризовано специфіку та основні тенденції, що відображають світову практику управління бізнес-процесами у сфері електронної комерції в контексті її впливу на формування передумов розвитку підприємств даної сфери за сучасних умов. Визначено, що діяльність в сфері електронної комерції заснована на сучасних інформаційно-комунікаційних технологіях та суттєво залежить від їх розвитку, який визначає динаміку та варіативність використання провідних технологічних рішень в електронній комерції. Світова практика управління бізнес-процесами зосереджена на реалізації наступних напрямків: удосконалення взаємовідносин з постачальниками; автоматизація внутрішніх процесів, пов’язаних з електронною комерцією; покращення клієнтського досвіду; оптимізація процесів повернення та скасування замовлень; інтеграція штучного інтелекту. Ключові слова: бізнес-процеси, електронна комерція, електронна торгівля, управління бізнес-процесами, електронний бізнес, інформаційні технології.

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