Karratha infrastructure strategy: supporting Woodside's residential workforce and the Karratha community

2013 ◽  
Vol 53 (2) ◽  
pp. 468
Author(s):  
Tina Thomas
Keyword(s):  
Quality Of Services ◽  
Regional Area ◽  
Strategic Approach ◽  
Local Stakeholders ◽  
High Level ◽  
Education Culture ◽  
Demand For Health ◽  
Community Infrastructure

This extended abstract discusses Woodside’s Karratha Infrastructure Strategy (KIS) as a measure to attract and retain the residential workforce in Karratha and to support the wider community. A high-level overview of Woodside’s workforce model to support its operations on the Burrup Peninsula is also provided. Attracting and retaining a substantial residential workforce in a regional area such as Karratha poses challenges (remoteness of the community, high demand for health and education services, and ageing community infrastructure) to its development and and residential workforce critical to Woodside’s operations. As a response, Woodside is delivering its KIS, which focuses on working with key local stakeholders to scope and deliver community infrastructure projects in areas of identified need, including health, education, culture, and recreation. These targeted investments that align with business needs and the external environment contribute to helping Woodside’s residential workforce, lifting the quality of services and infrastructure available, and improving the long-term sustainability of Karratha and its surrounding communities. The presentation details key elements of KIS, including the strategic approach to project selection and development, successes to date, and lessons learnt. It is relevant to a range of industry stakeholders interested in contributing to a community’s sustainable development and understanding and managing the challenges of supporting a residential workforce in a regional area.

scholarly journals Pengaruh kualitas layanan, kepuasan pelanggan dan keterikatan pelanggan terhadap loyalitas pelanggan grab di Surabaya

2020 ◽  
Vol 10 (1) ◽  
pp. 33
Author(s):  
Fadela Bara ◽  
Tjahjani Prawitowati
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Customer Engagement ◽  
Quality Of Services ◽  
Mutual Benefit ◽  
The People ◽  
High Level

Customer Loyalty indirectly help companies to promote products or services to the people closest to them. This is will be greatly help the company to get new customers. To increase Customer Loyalty, the company is expected to improve the quality of services provided. Quality is closely related to Customer Satisfaction and Customer Engagement, quality encourages customers to establish long-term bonds of mutual benefit in the company and Customer Engagement can increase Customer Loyalty because of the high level of Customer Engagement is the result of Customer Satisfaction of the product or service provided by the company.

scholarly journals INNOVATIVE STRATEGIES AS A PROSPECTIVE DIRECTION OF PLANNING ACTIVITIES OF HOTEL AND RESTAURANT ENTERPRISES OF UKRAINE

2021 ◽  
Author(s):  
Ljudmila Neshchadym ◽  
Svetlana Тymchuk
Keyword(s):  
Internal State ◽  
Cost Effective ◽  
Restaurant Industry ◽  
Product Portfolio ◽  
Innovative Strategies ◽  
Reducing Costs ◽  
Fierce Competition ◽  
High Level

The article monitors and analyzes the main strategies for the development of hotel and restaurant enterprises and, accordingly, increase their efficiency and competitiveness; the process of organization and economic planning of hotel and restaurant enterprises has been improved. It is investigated that the enterprises of hotel and restaurant industry of Ukraine partially provide the necessary quality indicators for the provided services, and this is the reason for the insufficient level of competitiveness of services in the domestic market and in European countries. An urgent problem of planning and organizing the activities of hotel and restaurant enterprises is the use of innovative strategies and areas of long-term development to increase the level of competitiveness and quality of services provided. This will intensify innovation processes in Ukraine in the field of services. Innovative strategies and promising areas of development of hotel and restaurant enterprises are extremely important in the management of hotel and restaurant complexes. Innovative strategies in the hotel and restaurant industry are cost-effective and feasible provided a high level of profitability, improving the service process, expanding the range of services, reducing costs, increasing competitiveness, improve and optimize the work of all hotel or restaurant services. The application of innovative strategies in the process of hotel and restaurant enterprises allows them to compete in the field of service. In conditions of fierce competition and rapidly changing market conditions, it is very important not only to focus on the internal state of affairs of the enterprise, but also to develop a long-term strategy. Economic activity requires constant innovation. All services offered by hotel and restaurant enterprises must be introduced in modern innovative ways. This is the basis for successful business, maintaining a consistently high level of competitiveness and improving the quality of service. The selection of the optimal innovation strategy for a hotel or restaurant company is carried out by its management based on the analysis of key factors that characterize its condition and the state of the product portfolio.

scholarly journals Analisis Kepuasan Konsumen Dalam Menggunakan Jasa Pengiriman Paket Pos Optima Pada PT. Pos Indonesia (persero) Cabang Pontianak

2013 ◽  
Vol 9 (3) ◽  
pp. 293
Author(s):  
Syarifah Arini
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Average Rate ◽  
Survey Methods ◽  
Quality Of Services ◽  
Physical Evidence ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
High Level

Research to analyze customer satisfaction at optimal postal parcel delivery service at PT Pos Indonesia (Persero) Branch Pontianak. Dimension-imensi examined are reliability, responsiveness, assurance, empathy, and tangibles. This study used survey methods, data collection techniques, namely: observation, interviews, questionnaires, and documentation study. Samples used as many as 100 people by using purposive sampling. analysis using Cartesian diagram. The results of this study indicate that the majority of respondents were satisfied with the service of PT Pos Indonesia (Persero) Branch Pontianak with an average satisfaction level of 3.91 and the value of the average rate of interest of 4.34 dimension of service quality the most satisfied customers is assurance dimension and physical evidence, where the majority of respondents' votes are in quadrant B, which means that the interest and customer satisfaction are at a high level and in accordance with the wishes of the consumer. Dimensional quality of services that they are in quadrant A, which means the consumer is not satisfied then it should be further enhanced by the company. While the dimensions of the quality of services that are in quadrant C and D in which the interests of consumers are at a low level is considered normal practice even though consumers are satisfied because it is not very important.Keywords: Satisfaction, Service Quality Dimensions Services

scholarly journals Text-based Student Questioning in EFL Settings: Long-term Strategy Implementation in Reciprocal Reading Tasks and Its Perception

2019 ◽  
Vol 5 (2) ◽  
pp. 39-57
Author(s):  
Anna Kiszczak ◽  
Halina Chodkiewicz
Keyword(s):  
Common Knowledge ◽  
Reading Literacy ◽  
English Studies ◽  
Actual Performance ◽  
Educational Levels ◽  
Strategic Approach ◽  
Efl Students ◽  
Student Questioning

It is common knowledge for contemporary teachers at all educational levels that reading literacy and learning attainment require adopting a strategic approach. This article reports the results of the classroom-based study in which a group of English Studies students were guided over a span of time in implementing text-based questions as a component of reciprocal reading tasks. The primary goal of the study was to trace changes appearing in the quality in the use of student-generated questioning in one-term reciprocal reading training and in delayed sessions, nine months later. Some changes were identified in the students’ actual performance by assessing the quality of the questions the students asked throughout the training and delayed sessions. Also, the students’ perceptions regarding the instruction routines they participated in, were elicited by means of two interviews. The article puts forward some important insights from the study for organizing efficient classroom instruction in support of EFL students’ reading and learning achievement.

scholarly journals Loyalitas Pelanggan : Dimensi Kualitas Layanan Jasa Pada AUTO 2000

2019 ◽  
Vol 1 (1) ◽  
pp. 23
Author(s):  
Chandra Nugraha ◽  
Rusmin Nuryadin
Keyword(s):  
Linear Regression ◽  
Customer Loyalty ◽  
Positive Relationship ◽  
Coefficient Of Determination ◽  
Quality Of Services ◽  
Linear Regression Equation ◽  
Service Value ◽  
Strong Positive Relationship

After-sales services are based on consumer needs, desires and requests. By paying attention to the quality of services provided to consumers, it is expected that companies can provide value, satisfaction, and quality that is in accordance with what consumers want. Thus companies can create long-term relationships with consumers or create customer loyalty.The results of the study concluded that the quality of after-sales service has an effect on customer loyalty on the Soekarno Hatta Bandung Auto 2000 with a linear regression equation Y = -3,051 + 0,735 X which means that every increase in the quality of after-sales service value will increase customer loyalty by 0,736 units. The correlation coefficient (r) = 0.952 means that there is a very strong (positive) relationship between the quality of after-sales service and customer loyalty. The coefficient of determination (Kd) = 90.7% means that the quality of after-sales service affects customer loyalty by 90.7%. The value of tcount (16,482)> t table (2,048) states that H0 is rejected and Ha is accepted, meaning that the quality of after-sales service has an effect on customer loyalty.

scholarly journals Wireless Sensor Node Performance Analysis Under Mac Protocol IEEE 802.15.4

2020 ◽  
Vol 9 (3) ◽  
pp. 3790-3802
Keyword(s):  
Ieee 802.15.4 ◽  
Mac Protocol ◽  
Management Policy ◽  
Quality Of Services ◽  
Wireless Sensor Node ◽  
Resources Management ◽  
Proposed Model ◽  
Main Factors

The long-term use of sensors while guaranteeing good performance is a major challenge for sensor networks. To address this issue, it’s important to have a good resources management policy. So it is necessary to find the main factors which affected the behaviour of each sensors inside the networks to. In this paper we proposed an enhanced analytical model of CSMA/CA 802.15.4 standard and we study the performance of the proposed model under the MAC parameters and the density of network to find the keys parameters that impacted the quality of services (QoS) of the network.

Development of the Urban Environment Based on the Optimization of Management Decision-Making

2020 ◽  
Vol 26 (3) ◽  
pp. 322-327
Author(s):  
V. M. Medvedev
Keyword(s):  
Decision Making ◽  
Urban Environment ◽  
Management Decision ◽  
Practical Implementation ◽  
Management Decisions ◽  
Environment Management ◽  
Management Decision Making ◽  
High Level

The presented study identifies approaches to decision-making aimed at the optimal development of the urban environment.Aim. The study aims to develop proposals for improving methodological approaches aimed at the development of the urban environment and for using these approaches in the preparation of the corresponding management decisions.Tasks. The author assesses the problem of urbanization and shows how it affects the need to modernize the urban environment; formulates the principles of optimization of management decision-making aimed at the development of the urban environment; evaluates the possibility of the practical implementation of these principles (through the example of the federal city of St. Petersburg).Methods. This study uses strategic analysis, systems and case-based approach, comparative and retrospective analysis.Results. The practical aspects of designing the processes and approaches to urban environment management are examined. The efficiency of management is shown to depend largely on the optimization of management decisions that could improve the effectiveness of individual services aimed at the formation and development of a modern urban environment in the long term. The study describes the successful experience of St. Petersburg in developing the complex of urban environment management services.Conclusions. Improving urban environment management is an important aspect of increasing the population’s quality of life. As evidenced by St. Petersburg’s experience, to achieve a high level of comfort in the urban environment it is necessary to actively use the principles of consistency, innovation, and public participation in decision-making. The author recommends normative consolidation of these principles and their more active practical application in the management of Russian cities.

When Your Ankle Becomes a Knee – Long-Term Functional Outcome and Quality of Life with a Rotationplasty after Resection of Malignant Limb Tumors

2021 ◽  
Author(s):  
Jennifer Gotta ◽  
Stefan Bielack ◽  
Stefanie Hecker-Nolting ◽  
Benjamin Sorg ◽  
Matthias Kevric ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Functional Outcome ◽  
Bone Cancer ◽  
Activity Level ◽  
Long Term Results ◽  
Level Scale ◽  
High Level

Abstract Background Increasing numbers of patients surviving malignant bone tumors around the knee joint have led to an increasing importance to investigate long-term results. This study assessed the long-term results of rotationplasty after resection of malignant bone tumors regarding functional outcome and quality of life to allow better comparison with other treatment options in bone cancer treatment. Procedure 60 participants who underwent rotationplasty due to bone cancer took part in this multicentric questionnaire-based study. The long-term functional outcome was measured by the Musculoskeletal tumor society score (MSTS) and the Tegner activity level scale. The health-related quality of life (HRQL) was assessed by using the Short Form Health Survey (SF-36). Results Patients treated with rotationplasty (median follow-up of 22 years, range 10–47 years) regained a high level of activity (median MSTS score of 24). Even a return to high level sports was possible (mean Tegner activity level scale of 4). Duration of follow-up did not influence the functional outcome. HRQL scores were comparable to the general German population. Concerns of psychological problems due to the unusual appearance of the rotated foot have not been confirmed. Conclusion Rotationplasty can be a good alternative to endoprosthetic replacement or amputation, either as primary surgery or as a salvage procedure. Especially for growing children and very active patients rotationplasty should be considered.

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