scholarly journals Loyalitas Pelanggan : Dimensi Kualitas Layanan Jasa Pada AUTO 2000

2019 ◽  
Vol 1 (1) ◽  
pp. 23
Author(s):  
Chandra Nugraha ◽  
Rusmin Nuryadin
Keyword(s):  
Linear Regression ◽  
Customer Loyalty ◽  
Positive Relationship ◽  
Coefficient Of Determination ◽  
Quality Of Services ◽  
Linear Regression Equation ◽  
Service Value ◽  
Strong Positive Relationship

After-sales services are based on consumer needs, desires and requests. By paying attention to the quality of services provided to consumers, it is expected that companies can provide value, satisfaction, and quality that is in accordance with what consumers want. Thus companies can create long-term relationships with consumers or create customer loyalty.The results of the study concluded that the quality of after-sales service has an effect on customer loyalty on the Soekarno Hatta Bandung Auto 2000 with a linear regression equation Y = -3,051 + 0,735 X which means that every increase in the quality of after-sales service value will increase customer loyalty by 0,736 units. The correlation coefficient (r) = 0.952 means that there is a very strong (positive) relationship between the quality of after-sales service and customer loyalty. The coefficient of determination (Kd) = 90.7% means that the quality of after-sales service affects customer loyalty by 90.7%. The value of tcount (16,482)> t table (2,048) states that H0 is rejected and Ha is accepted, meaning that the quality of after-sales service has an effect on customer loyalty.

scholarly journals THE LOYALTY OF GARUDA INDONESIA CUSTOMERS TO THE ROUTE OF JAKARTA-SURABAYA

2015 ◽  
Vol 2 (3) ◽  
pp. 297
Author(s):  
Aisyah Rahmawati
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Partial Correlation ◽  
Positive Relationship ◽  
Survey Methods ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Pricing Policy ◽  
Significance Level

Survey methods are used to determine the effect of pricing policy implementation (X1), quality of service (X2), and customer loyalty (Y) on PT. Garuda Indonesia, for Jakarta-Surabaya route in 2014. With a population of 773 154 passengers and a sample of 400 respondents, the data is obtained through questionnaires using Likert scale. With a simple and multiple linear regression analyses, simple and partial correlation, with significance level at α = 0.05, it was found that, first, there is a positive relationship between pricing policy and customer loyalty. The variation that occurs in customer loyalty is determined by pricing policy. Secondly, there is a positive relationship between service quality and customer loyalty. The variation that occurs in customer loyalty is determined by service quality. Third, there is a positive influence of pricing policy and service quality on customer loyalty with the coefficient of determination ry1.22 = 0.354, so 35.4% variation happening to customer loyalty is determined simultaneously by pricing policy and service quality. The implication proves that customer loyalty can be enhanced by improving the pricing policy and service quality.

scholarly journals Pengaruh kualitas layanan, kepuasan pelanggan dan keterikatan pelanggan terhadap loyalitas pelanggan grab di Surabaya

2020 ◽  
Vol 10 (1) ◽  
pp. 33
Author(s):  
Fadela Bara ◽  
Tjahjani Prawitowati
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Customer Engagement ◽  
Quality Of Services ◽  
Mutual Benefit ◽  
The People ◽  
High Level

Customer Loyalty indirectly help companies to promote products or services to the people closest to them. This is will be greatly help the company to get new customers. To increase Customer Loyalty, the company is expected to improve the quality of services provided. Quality is closely related to Customer Satisfaction and Customer Engagement, quality encourages customers to establish long-term bonds of mutual benefit in the company and Customer Engagement can increase Customer Loyalty because of the high level of Customer Engagement is the result of Customer Satisfaction of the product or service provided by the company.

scholarly journals THE LOYALTY OF GARUDA INDONESIA CUSTOMERS TO THE ROUTE OF JAKARTA-SURABAYA

2017 ◽  
Vol 2 (3) ◽  
pp. 297
Author(s):  
Aisyah Rahmawati
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Partial Correlation ◽  
Positive Relationship ◽  
Survey Methods ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Pricing Policy ◽  
Significance Level

Survey methods are used to determine the effect of pricing policy implementation (X1), quality of service (X2), and customer loyalty (Y) on PT. Garuda Indonesia, for Jakarta-Surabaya route in 2014. With a population of 773 154 passengers and a sample of 400 respondents, the data is obtained through questionnaires using Likert scale. With a simple and multiple linear regression analyses, simple and partial correlation, with significance level at α = 0.05, it was found that, first, there is a positive relationship between pricing policy and customer loyalty. The variation that occurs in customer loyalty is determined by pricing policy. Secondly, there is a positive relationship between service quality and customer loyalty. The variation that occurs in customer loyalty is determined by service quality. Third, there is a positive influence of pricing policy and service quality on customer loyalty with the coefficient of determination ry1.22 = 0.354, so 35.4% variation happening to customer loyalty is determined simultaneously by pricing policy and service quality. The implication proves that customer loyalty can be enhanced by improving the pricing policy and service quality.

scholarly journals EMPOWERMENT VISIONARY LEADERSHIP AND JOB SATISFACTION TO IMPROVE TEACHER CREATIVITY

2019 ◽  
Vol 3 (2) ◽  
pp. 90-94
Author(s):  
Peni Apriyani ◽  
Entis Sutisna ◽  
Henny Suharyati
Keyword(s):  
Job Satisfaction ◽  
Linear Regression ◽  
Correlation Coefficient ◽  
Positive Relationship ◽  
Visionary Leadership ◽  
Coefficient Of Determination ◽  
Linear Regression Equation ◽  
Simple Linear Regression ◽  
Significant Positive Relationship ◽  
Teacher Creativity

This study examines the improvement of teacher creativity which is driven by the visionary leadership strength of the principal and teacher job satisfaction. The survey method with the correlational approach was used in this study to describe the strong relationship between teacher creativity as the dependent variable with the visionary leadership of the principal and teacher satisfaction as an independent variable. The population in this study were all permanent teachers of foundation  Private Vocational High Schools in Parungkuda Sukabumi District. Samples were taken using a proportional random sampling technique totaling 96 teachers. The data analysis technique of the research results consisted of the first, statistical description and the second by using inferential statistics to test the hypothesis. The results showed that: (1) there was a very significant positive relationship between Principal Visionary Leadership and Teacher Creativity with a simple linear regression equation Ŷ = 89.33 + 0.32 X1 and the correlation coefficient value ry.1 = 0.217. The coefficient of determination r2y.1 = 0.217 means that the Visionary Leadership of the Principal (X1) contributes to the teacher's creativity by 16.50%; (2) there is a very significant positive relationship between Job Satisfaction with teacher creativity with a simple linear regression equation Ŷ = 88.48 + 0.31 X2 and the correlation coefficient ry.2 = 0.319, and the coefficient of determination r2y.2 = 0.122 which means that the contribution of Job Satisfaction (X2) to the creativity of teachers is 20.46%. (3) there is a very significant positive relationship between Principal Visionary Leadership and Job Satisfaction together with teacher creativity with multiple linear regression equations 88 = 77.25 + 0.21 X1 + 0.12 X2 and the value of the correlation coefficient ry. 12 = 0.165. The coefficient of determination r2y.12 = 0.390 means that the Visionary Leadership of the Principal (X1) and Job Satisfaction (X2) jointly contribute to the teacher's Creativity (Y) of 21.70%.

Analisis Pengawasan Ketenagakerjaan Jasa Konstruksi Terhadap Keselamatan Jasa Konstruksi (Studi Kasus pada Dinas Tenaga Kerja dan Transmigrasi Provinsi Kalimantan Utara)

2018 ◽  
Vol 2 (1) ◽  
pp. 33
Author(s):  
Masir Masir ◽  
Zainal Abidin
Keyword(s):  
Linear Regression ◽  
Service Sector ◽  
Positive Relationship ◽  
Secondary Data ◽  
Coefficient Of Determination ◽  
Linear Regression Equation ◽  
Work Safety ◽  
Data Collection Technique ◽  
Inspection Data ◽  
Construction Services

The existence of a tendency of violations that are often done by contractors requires an effort to increase labor inspection. With the existence of an appropriate pattern of labor inspection by government employee of labor inspector in construction service sector then every execution of a work can be executed according to rule so that it can run well and according to what we expected. The objectives of this research was to know the effect of labor inspection to the safety of construction services in the Office of Manpower and Transmigration of North Kalimantan Province. Data collection technique used was questionnaires. The data collected in this research consisted of primary and secondary data, This resesearch was done through questionnaire technique. The samples in this study were 20 respondents from Office of Manpower and Transmigration of North Kalimantan Province in the field of labor inspection. Data obtained was scored into Likert method and then analyzed by SPSS program. The results showed that there was a positive relationship between Labor Inspection with Work Safety, which can be explained in the form of linear regression equation i.e.: Y = 32.128 + 0.250 X, with the coefficient of determination (R 2 ) was 0.173 and coefisient of correlation (r)was 0.42.

scholarly journals PENGARUH INDEPENDENSI, KOMPETENSI, DAN INTEGRITAS TERHADAP PEMBERIAN OPINI AUDIT (Studi Kasus pada Inspektorat Provinsi Bengkulu)

2019 ◽  
Vol 2 (2) ◽  
pp. 51
Author(s):  
Sianturi Duma Roland ◽  
Nina Yulianasari
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Multiple Linear Regression ◽  
Calculation Result ◽  
Positive Relationship ◽  
Hypothesis Test ◽  
Coefficient Of Determination ◽  
Linear Regression Equation ◽  
Audit Opinion ◽  
Audit Opinions

This study discusses the importance of independence, competence, and integration in giving audit opinions in the Bengkulu Province Inspectorate. Methods of data analysis using Multiple Linear Regression. From the Calculation Result, a linear regression equation is obtained, namely Y = 3,410 + 0,281X1 + 0,523X2 + 0,114X3 + ?, where from the results which can be interpreted, a positive relationship between the two variables is needed. The coefficient of determination (R ²) of 0.827 shows the effect of independence, competence, and integrity on the provision of audit opinions in the Inspectorate of Bengkulu Province is very strong. Based on the t value obtained in the hypothesis test (t-test), then the t value obtained is 2.771 for the first variable, t arithmetic for 5.530 for the first variable, t arithmetic for 2.245 for the variable variable, while the t table value is 1.683 (t arithmetic )> t table). This means that the hypothesis is accepted or below the value of 0.05, proving independence, competence, and positive integrity of the audit opinion in the Bengkulu Province Inspectorate.

scholarly journals PENGARUH HARGA, KUALITAS LAYANAN DAN TEKNOLOGI E-COMMERCE TERHADAP KEPUTUSAN UNTUK MENGGUNAKAN LAYANAN GO-JEK DI WILAYAH KECAMATAN CIBINONG

Economicus ◽  
2020 ◽  
Vol 12 (1) ◽  
pp. 40-50
Author(s):  
Yasnimar Ilyas
Keyword(s):  
Linear Regression ◽  
Regression Coefficient ◽  
Free Variable ◽  
Coefficient Of Determination ◽  
Quality Of Services ◽  
Variable Cost ◽  
Factors Affecting ◽  
Correlational Research ◽  
Program Version

In this era, some people use E-commerce for online transportation. Go-Jek is one of the alternatif online transportation that used by people. The aim of the research is to know the effect of factor cost, quality of services, and E-Commerce technologi to decision for using Go-Jek service in Kecamatan Cibinong. The type of research is used correlational research. The data analysis is used linear regression of multiple with helping SPSS program version 17.0. Result of the research shows the test linear regression of multiple obtained the regression equation is: Y = 3.340+ 0,631X1+ 0,180X2+ 0,678X3. The meaning is every it increases the values of free variable (cost, quality of services, and E-Commerce) so it will increase the value of customers decision using Go-Jek in Kecamatan Cibinong. The results of the coefficient of determination show that the value Adjust R Square of 0,446 (44,6%)  Which means together factors cost , the quality of services and E-Commerce have contribution or affecting decision to use Go-Jek in Kecamatan Cibinong of 44,6 %, while the rest 55,4% affect by the other factors that is not discussed in the research. The results of the hypothesis whether partial and simultaneously Prove that factors price , the quality of services and e-commerce affect decision costumers using Go-Jek in Kecamatan Cibinong. The most dominant factors affecting decision to using go-jek in Kecamatan Cibinong is a factor information technology E-Commerce , this is proven by value the regression coefficient of 0,678

scholarly journals The Influence of the Quality of Service and the Implementation of the Policy of Return Administration at Inpatient Room Towards Satisfaction of Third Class of BPJS Patient in Muhamadiyah University Hospitals at Malang

2020 ◽  
Vol 3 (2) ◽  
pp. 216-223
Author(s):  
Maria Maria ◽  
Byba Melda Suhita ◽  
Yuly Peristiowati
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Linear Regression ◽  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Quality Of Services ◽  
University Hospitals ◽  
Regression Test ◽  
Independent Variable

The purpose of this research was to analyze the influence of the quality of service and the implementation of the policy of return administration at inpatient room towards satisfaction of third class of BPJS patient at RS UMM. Design of this research are analysis crossectional. Variable of the research are. the influence of quality of service and the implementation of the policy as the independent variable and patient satisfaction as the dependent variable BPJS. Population research namely inpatients who have been allowed to return home on October 15 – November 15, 2018 by the physician in question at the time when the last doctor's visit. Samples taken by random sampling technique as much as 92 respondents. The data collected by the instruments and questionnaires processed in coding, editing, tabulating and scoring as well as tested with linear regression test. Linear regression results indicate that partially and the simultaneous values of p values there are shows so that 0.05 < influence the quality of services and the implementation of the policy to the satisfaction of the patient. he value of the coefficient of determination shows the value that shows contributions from 0.434 independent variable (the quality of service and policy implementation) amounted to 43.4%, while the remaining 56.6% in influence by other factors not present in the model This research. This happens because the factor that affect patient satisfaction is not only seen from the implementation of policies and the quality of services, but there is another factor that could affect such facilities or the attitude of the officers. Quality of service and implementation of the return of the patient affect the satisfaction of the patient. This happens because with the delay time return for the patient, or the patient's waiting too long is also the process of their return would cause a negative perception of the patient so that the patient feels accepted slow service

Maintaining Customer Loyalty by Intensifying Service Quality and Customer Satisfaction in Commuter Line Jabodetabek

2019 ◽  
Vol 10 (9) ◽  
pp. 902-909
Author(s):  
Umbas Krisnanto ◽  
◽  
Conny Marpaung ◽  
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Customer Loyalty ◽  
T Test ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Significance Level

This study aims to determine and analyze the influence of Service Quality and Customer Satisfaction on Customer Loyalty in Jabodetabek Commuter Line. The sample of this study was 50 people. Methods of collecting data by distributing questionnaires. Data analysis using the analysis used is simple linear regression, t test and coefficient of determination. The results showed 1) Service Quality has a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0.048; and supported by the results of hypothesis testing with a t-count value of 4.433 > t-table value of 1.95, with a significance of 0.048 or < 0.05; 2) Customer Satisfaction positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a level significance of 0,000; and supported by the results of hypothesis testing with a t-count value of 4,969 > t-table value of 1.95, with a significance of 0,000 or < 0.05, 3) Service quality and Customer Satisfaction have a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0,000. This means that the hypothesis H0 is rejected and Ha is accepted so that it can be concluded that service quality and customer satisfaction together have a positive and significant effect on customer loyalty in Jabodetabek Commuter Line.

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