Effectiveness of Top-Tier Information Technology Software Service Companies: A Multi-Component Perspective

2021 ◽  
Vol 24 (2) ◽  
pp. 98-119
Author(s):  
Sumit Goyal ◽  
Ash Narayan Sah ◽  
Jolly Puri
Keyword(s):  
Information Technology ◽  
Service Companies ◽  
Software Service

The Severity of Internal Controls over Financial Reporting Deficiencies: Differences among Types and Industries

2014 ◽  
pp. 55-77
Author(s):  
Tatiana Mazza ◽  
Stefano Azzali
Keyword(s):  
Information Technology ◽  
Financial Reporting ◽  
Internal Control ◽  
Service Industry ◽  
Listed Companies ◽  
Internal Controls ◽  
Service Companies ◽  
Finance Industry ◽  
Material Weaknesses ◽  
Fixed Assets

This study analyzes the severity of Internal Control over Financial Reporting deficiencies (Deficiencies, Significant Deficiencies and Material Weaknesses) in a sample of Italian listed companies, in the period 2007- 2012. Using proprietary data the severity of the deficiencies is tested for account-specific, entity level and information technology controls and for industries (manufacturing and services vs finance industries). The results on ICD severity is compared with one of the most frequent ICD (Acc_Period End/Accounting Policies): for account-specific, ICD in revenues, purchase, fixed assets and intangible, loans and insurance are more severe while ICD in Inventory are less severe. Differences in ICD severity have been found in the characteristic account: ICD in loan and insurance for finance industry and ICD in revenue, purchase for manufacturing and service industry are more severe. Finally, we found that ICD in entity level and information technology controls are less severe than account specific ICD in all industries. However, the results on entity level and information technology deficiencies could also mean that the importance of these types of control are under-evaluated by the manufacturing and service companies.

Firm Value Effects of Web Site Redesign

2010 ◽  
pp. 20-41
Author(s):  
Raquel Benbunan-Fich ◽  
Eliezer M. Fich
Keyword(s):  
Information Technology ◽  
Firm Value ◽  
Web Site ◽  
Empirical Literature ◽  
Publicly Traded ◽  
Cross Sectional ◽  
Web Presence ◽  
Service Companies ◽  
Study Methodology ◽  
Commercial Organizations

The redesign of a Web site can be classified as both an information technology (IT) investment and an e-commerce initiative. Although the empirical literature provides evidence that financial markets are sensitive to e-commerce announcements, it is still unknown what types of announcements affect the value of firms. We use the event study methodology on a sample of Web site redesigns from 1995 to 1999 to investigate the types of commercial organizations that announce changes to their Web presence and to study whether such redesign initiatives affect the value of publicly traded firms. Our findings indicate that, on average, refining a Web presence does not produce significant firm valuation adjustments. However, cross-sectional analyses reveal that Web site redesign increases firm value in service companies.

How audacious strategies pay off during hard times

2016 ◽  
Vol 39 (4) ◽  
pp. 468-496
Author(s):  
Murali Kailasam ◽  
Winai Wongsurawat
Keyword(s):  
Information Technology ◽  
Quantitative Research ◽  
Economic Recession ◽  
High Tech ◽  
Structured Interviews ◽  
Content Type ◽  
Service Companies ◽  
Global Recession ◽  
Corporate Turnaround ◽  
Hard Times

Purpose This paper aims to identify strategies used by companies during the recent global recession and to investigate the effectiveness of offensive and defensive strategies. It also investigates how these different types of strategies are sequenced. Design/methodology/approach The paper draws on cases from seven publicly listed Indian information technology (IT) and information technology-enabled services (ITESs) companies. This longitudinal study draws on 32 semi-structured interviews with top management. The data were triangulated using annual and quarterly reports, emails, organization profiles and customer satisfaction reports. Findings Offensive and defensive strategic responses were deployed concurrently, not sequentially. Offensive responses were crucial in turning around a firm. Identical strategies can yield different results in product and service companies. Research limitations/implications The findings of this paper should be generalized with care because of the sampling scope. Future studies should include quantitative research over different recession periods. Practical implications The paper provides insights for practitioners on how to respond to economic recession and prepare for recovery. Originality/value The paper enriches the corporate turnaround and business cycle management literature by analyzing the behavior of firms from India and from the high-tech industry.

scholarly journals Grapari Information Technology Service Analysis of Telkomsel Salatiga Using ITIL V3 Domain Service Operation

2020 ◽  
Vol 1 (3) ◽  
pp. 144-154
Author(s):  
Daniel Albert Santoso ◽  
Agustinus Wijaya
Keyword(s):  
Information Technology ◽  
It Services ◽  
Technology Infrastructure ◽  
Service Companies ◽  
It Service ◽  
Business Goals ◽  
Technology Service ◽  
Service Operation ◽  
Or Organization ◽  
A Company

Parameters for the success of IT in a company or organization are IT services to users in order to support the fulfillment of the business goals of a company or organization. Therefore, information technology has become a major requirement for companies or organizations. Operating IT services in a company or organization cannot be without problems. To find out the extent to which IT services are running and the extent of management in managing and handling incidents and problems in IT service companies, an analysis and assessment of IT services is needed. This research proposes the ITIL framework version 3 (Information Technology Infrastructure Library) with the Service Operation domain to review IT service practices. The results of this study indicate several recommendations including increasing the number of resources who are experts in the IT field, so that any obstacles that arise in the application can be resolved immediately. It is hoped that by carrying out this research, GraPARI can reduce these obstacles and can work optimally.

Managing Client Contacts of Small KIBS Companies

2011 ◽  
Vol 2 (3) ◽  
pp. 1-10
Author(s):  
Päivi Eriksson ◽  
Elina Henttonen ◽  
Susan Meriläinen
Keyword(s):  
New Technology ◽  
Qualitative Interviews ◽  
Field Work ◽  
Small Companies ◽  
Service Companies ◽  
New Knowledge ◽  
Software Service ◽  
Ethnographic Field Work ◽  
Close Contacts

This article investigates how small companies providing new-technology-based services (T-KIBS) manage their client contacts. Many KIBS companies have extensive and close contacts with their clients, to the extent that their services can actually be co-produced together with the clients. This study analyzes data from four empirical cases and provides new knowledge on the relevance, forms and consequences of managing client contacts. The data was collected through ethnographic field work and qualitative interviews with the owner-managers of four Finnish software service companies, which can also be called T-KIBS. The results show that although every company had its unique way of managing its client contacts, they all used their client contacts as a vehicle in turning technology into business.

Managing Client Contacts of Small KIBS Companies

2013 ◽  
pp. 78-88
Author(s):  
Päivi Eriksson ◽  
Elina Henttonen ◽  
Susan Meriläinen
Keyword(s):  
New Technology ◽  
Qualitative Interviews ◽  
Field Work ◽  
Small Companies ◽  
Service Companies ◽  
New Knowledge ◽  
Software Service ◽  
Ethnographic Field Work ◽  
Close Contacts

This article investigates how small companies providing new-technology-based services (T-KIBS) manage their client contacts. Many KIBS companies have extensive and close contacts with their clients, to the extent that their services can actually be co-produced together with the clients. This study analyzes data from four empirical cases and provides new knowledge on the relevance, forms and consequences of managing client contacts. The data was collected through ethnographic field work and qualitative interviews with the owner-managers of four Finnish software service companies, which can also be called T-KIBS. The results show that although every company had its unique way of managing its client contacts, they all used their client contacts as a vehicle in turning technology into business.

Estimating technical efficiencies of Indian IT companies for setting improvement targets for inefficient companies: An empirical analysis with workers’ effort as key input

Work ◽  
2020 ◽  
Vol 66 (4) ◽  
pp. 885-900
Author(s):  
Sumit Goyal ◽  
Ash Narayan Sah ◽  
Rakesh Kumar Sharma ◽  
Jolly Puri
Keyword(s):  
Economic Recession ◽  
Asia Pacific ◽  
Data Envelopment ◽  
It Industry ◽  
Lower Efficiency ◽  
Service Companies ◽  
Technological Advances ◽  
Growth Prospects ◽  
Software Service ◽  
Catch Up

BACKGROUND: The Information Technology (IT) industry of India has proved its capabilities in delivering both on- and off-shore services to clients globally over the years. However, the technological advances and innovations taking place at the global level not only present a whole new range of growth prospects, but also challenges for this highly competitive industry. Moreover, the IT sector of India also witnessed the economic recession in 2008, which had an adverse impact on the prospects of this industry. In this scenario, it is imperative for Indian IT companies not only to maintain their focus on increasing their technical efficiencies, but also to deal with the increased competition emanating from the Asia Pacific region. OBJECTIVE: This study aimed to estimate the relative efficiency of the top 18 selected Indian IT software service companies in order to determine benchmarks, output slacks and target settings. METHODS: Data envelopment analysis has been used for achieving the stated objective. RESULTS: The paper found mixed trends in efficiency. The top five IT companies exhibited higher efficiency as compared to the rest of the selected IT companies. Tata Consultancy Services, HCL Technologies Ltd. and Tech Mahindra Ltd. are more efficient while Infosys Ltd. and Mphasis have lower efficiency. CONCLUSION: The inefficient companies have to increase their workers’ productivity to become more efficient, and have to catch-up and follow the best practices of the benchmark company HCL.

Managing the Local Market: Information Technology Applications in Retailing

1992 ◽  
Vol 7 (4) ◽  
pp. 267-277
Author(s):  
Jonathan Reynolds
Keyword(s):  
Information Technology ◽  
Significant Role ◽  
Local Market ◽  
Market Environment ◽  
Services Sector ◽  
Service Companies ◽  
Management Processes ◽  
Consumer Services ◽  
Technology Applications ◽  
Key Drivers

The need for UK retailers and other consumer service companies to be taking better informed decisions within an increasingly uncertain market environment and in response to a series of other key drivers has had a number of consequences for the management processes within these organizations. Not least, it has served to formalize processes having to do with the geographical aspect of the market environment, a perspective of particular importance to the consumer services sector. This paper reviews the combination of pressures which has led to the introduction of more sophisticated techniques of local market profiling and segmentation within UK organizations, and in which information technology and the management of information has begun to play a significant role.

scholarly journals Variable Demand and Profitability in Service Companies: a case study in the information technology sector

2009 ◽  
pp. 351-366
Author(s):  
Rodolfo Ribeiro ◽  
Alexandre Luzzi Las Casas ◽  
Rachel Campos Niza ◽  
Renan Mastrange Guedes
Keyword(s):  
Information Technology ◽  
Variable Demand ◽  
Service Companies ◽  
Technology Sector ◽  
Information Technology Sector

scholarly journals Recent trends in exports of computer software and information technology enabled services from India

2020 ◽  
Vol 8 (02) ◽  
pp. 1584-1589
Author(s):  
Dr. M. Sindhu
Keyword(s):  
Information Technology ◽  
Growth Rate ◽  
Computer Software ◽  
Export Earning ◽  
Important Place ◽  
The Public ◽  
Limited Company ◽  
Computer Services ◽  
Recent Trends ◽  
Software Service

Software industry occupies an important place in Indian economy. This sector has a significant role in term of contribution to GDP, employment, export earning etc. The present paper examined the performance of software service exports from India. The software service exports comprises of computer services and information technology enabled serices (ITES). The recent trends in the software export shows that the export earning has increased. The growth rate of export of this sector is 13 per cent during 2008-2019 period. ITES service exports shows a higher growth rate than the computer service exports during 2008-19 period. Though the public limited company was the major contributor of exports, in the last two years the private sector occupies the position. Major destination of software exports are USA and Canada. Majority of the software service exports are through the cross border supply, ie through Mode-1.

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