Examining customer perceptions of restaurant restroom cleanliness and their impact on satisfaction and intent to return

2019 ◽  
Vol 22 (2) ◽  
pp. 191-208 ◽  
Author(s):  
Hyunju Kim ◽  
Jarrett R. Bachman
Keyword(s):  
Customer Perceptions ◽  
Intent To Return

Analisis Kualitas Pelayanan Pada Unit Perijinan Angkutan Dan Kendaraan Wajib Uji Dinas Perhubungan Kabupaten Karanganyar

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Fachry Prasetyo ◽  
Priyanto Susiloadi
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Sampling Method ◽  
Sampling Technique ◽  
Primary Data ◽  
Good Service ◽  
Analysis Techniques ◽  
User Community ◽  
Customer Perceptions ◽  
Level Of Satisfaction

Good service quality in public services will give an impetus to the user community to give a good assessment. Good service by the State Civil Servants (ASN) in the Transportation Obligatory Licensing Unit (UPAKWU) in the Karanganyar District Transportation Department was apparently still receiving complaints from the service user community. This shows that there are still some shortcomings in the implementation of the service system in the office. The sampling technique uses accidental sampling method. The data used are primary data obtained directly from respondents by providing a list of questions or questionnaires. Data analysis techniques using Importance-Performance Analysis (IPA) are used to measure the level of satisfaction of someone over the performance of other parties, and Cartesian Diagrams to determine service indicators that satisfy or do not satisfy consumers. The results showed that: Service quality in UPAKWU Karanganyar Regency according to customer perceptions has not been satisfactory, despite having good service performance / above average. This is based on the results of the Importance Performance Analysis analysis which gets a result of 94.36% (Total Tki

Using unlabeled data mining to detect customer perceptions of undefined commodity problems

2021 ◽  
Vol 27 (3) ◽  
pp. 209
Author(s):  
Linbo Wang ◽  
Fan Zhang ◽  
Yiqiong Wu ◽  
Qing Zhu ◽  
Shan Liu
Keyword(s):  
Data Mining ◽  
Unlabeled Data ◽  
Customer Perceptions

Maria’s Ristorante

2015 ◽  
pp. 1-6
Author(s):  
Stephen E. Maiden ◽  
Elliott N. Weiss
Keyword(s):  
Business Model ◽  
Customer Experience ◽  
Academic Literature ◽  
Customer Perceptions ◽  
Italian Family ◽  
Behavioral Variables ◽  
Customer Segment

In an effort to save his business, Paul Marciano, the owner of Italian family restaurant Maria’s Ristorante, runs a number of experiments focused on improving the customer experience around his target customer segment. These experiments lead to a better understanding about his business and cause him to make specific changes to his business model that ultimately improve things across the board. The experiments are based on research from the academic literature on the use of behavioral variables to manage customer perceptions.

Upaya Pencegahan dan Penanganan Kredit Macet Ditinjau dari Persepsi Nasabah

2020 ◽  
Vol 7 (02) ◽  
pp. 185-196
Author(s):  
Eriska Ajeng Ade Putri ◽  
Elva Nuraina ◽  
Elana Era Yusdita
Keyword(s):  
Data Collection ◽  
Preventive Measures ◽  
Jel Classification ◽  
Qualitative Approach ◽  
Business Failure ◽  
Customer Perceptions

ABSTRACT        This research aims to minimize or avoid nonperforming loan problems by knowing the perspective side of the customer which the bank does not know. The type of research used is a qualitative approach. Data collection techniques through interviews and observations. The findings of the study show that (1) In the procedure for granting credit, there are requirements if a customer who wishes to apply for a loan also includes collateral and a mutation in the customer’s savings account balance. (2) Loans given by Banks, especially the type of KUR (People’s Business Credit) are primarily intended for people who wish to establish or de-velop their businesses, however some of the funds are used for personal purposes and also deposit loan funds at the Bank. (3) According to customer perceptions, the factors causing nonperforming loan are mainly due to business failure, coupled with the Covid-19 pandemic. (4) Preventive measures that can be taken are conducting customer business surveys by focusing on opportunities for customer to earn income or paying attention to the customer’s business chan. Handling measures that can be taken are by means of credit restructuring or credit extension by the bank. ABSTRAK         Penelitian ini bertujuan untuk meminimalisir atau menghindari masalah kredit macet dengan mengetahui sisi presepktif dari nasabah yang tidak diketahui oleh bank. Jenis penelitian yaitu pendekatan kualitatif. Teknik pengumpulan data melalui wawancara dan observasi. Hasil temuan penelitian menunjukan bahwa (1) Dalam prosedur pemberian kredit terdapat persyaratan jika nasabah yang hendak mengajukan pinjaman juga menyertakan agunan dan mutasi saldo rekening tabungan nasabah. (2) Pinjaman yang diberikan bank khususnya jenis KUR (Kredit Usaha Rakyat) utamanya diperuntukan bagi masyarakat yang hendak mendirikan atau mengembangkan usahanya , namun ada sebagian dana yang digunakan untuk kepeluan pribadi dan juga mendepositokan dana pinjaman di bank. (3) Menurut persepsi nasabah faktor penyebab kredit macet utamanya karena kegagalan bisnis ditambah lagi dengan adanya pandemi covid-19. (4) Upaya pencegahannya yaitu melakukan survei usaha nasabah dengan berfokus pada peluang nasabah dalam memperoleh pendapatan atau memperhatikan rantai bisnis nasabah. Upaya penanganannya yaitu dengan cara rekstrukturisasi kredit atau perpanjangan masa kredit yang dilakukan oleh pihak bank.  JEL Classification : E51, E59  

Development of empirically based customer-derived positioning taxonomy for consumer electronics sector in the Indian emerging market

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Natasha Saqib ◽  
Mir Shahid Satar
Keyword(s):  
Emerging Market ◽  
Consumer Electronics ◽  
Second Phase ◽  
Measurement Scales ◽  
Cross Sectional ◽  
Market Positioning ◽  
Content Type ◽  
Customer Perceptions ◽  
Visual Aesthetics ◽  
Practical Implications

PurposeAn Indian emerging market positioning taxonomy has been developed in response to the literature review's findings that existing positioning typologies/taxonomies are based on managerial perspectives rather than consumer/customer perceptions and are only developed for advanced countries.Design/methodology/approachThis study employs a three-step process for developing and validating a scale in order to conduct its research. In the first phase, items are generated and selected based on a literature review, focus groups and expert opinion. Exploratory factor analysis is used to fine-tune the scale in the second phase. Phase 3 uses CFA to establish convergent, discriminant and nomological validity through the use of CFA.FindingsA consumer-based taxonomy of positioning strategies were developed as a result of the research. Six distinct positioning strategies emerged that was named (1) Value for Money, (2) Functional (3) Premiumisation, (4) Promotional Campaign, (5) Brand Name (6) Visual Aesthetics.Research limitations/implicationsDeveloping and validating measurement scales will be made easier with the help of this paper. Target populations, industry and geography selection and a cross-sectional time horizon are just a few of the study's drawbacks.Practical implicationsThe study's practical implications include six factors/strategies that managers, advertising executives and marketing experts of consumer electronics companies in the Indian emerging market could use to position their products, resulting in the overall success of their organisations.Originality/valueThis study adds to the marketing literature by providing a solid theoretical foundation and a validated instrument for operationalising positioning strategies.

scholarly journals Developing a Measurement Scale of Gender-Friendly Hospital Environments: An Exploratory Study of Customer Perceptions in Taiwan

2018 ◽  
Vol 15 (10) ◽  
pp. 2227 ◽  
Author(s):  
Ying-Chyi Chou ◽  
Van Dang ◽  
Hsin-Yi Yen ◽  
Pi-Shan Hsu
Keyword(s):  
Gender Equality ◽  
Measurement Instrument ◽  
Hospital Environment ◽  
Equal Treatment ◽  
Measurement Scale ◽  
Customer Perceptions ◽  
Hospital Environments ◽  
Five Factors ◽  
Healthcare Environments ◽  
And Gender

According to the United Nations, males and females should be given equal treatment in physical and psychological services, and healthcare institutions should exert greater efforts to reduce the gap in gender equality. However, this issue has been largely ignored in previous literature on healthcare environments. Designing a hospital environment that focuses on gender differences is critical to academic researchers and practical managers in all healthcare institutions. Thus, as an exploratory effort, this study aims to develop a measurement to assess customer perceptions of gender-friendly hospital environments. To identify and refine the structure of the instrument, two studies are conducted at different hospitals in Taiwan. The exploratory evidence shows there are five factors (i.e., physical design, functional design, marking design, gender perception, and gender-friendly services) and 28 items in the measurement scale of gender-friendly hospital environments. Results also show that gender-friendly hospital environments affect customers’ loyalty and willingness to pay. Based on our findings, hospital practitioners and researchers can adopt the measurement instrument used in this study to deal with the gap of gender equality in healthcare environments.

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