A worldwide analysis of ISO 9000 standard diffusion

2006 ◽  
Vol 13 (4) ◽  
pp. 523-541 ◽  
Author(s):  
F. Franceschini ◽  
M. Galetto ◽  
P. Cecconi
Keyword(s):  
Prediction Model ◽  
Far East ◽  
Iso 9000 ◽  
Industrial Sector ◽  
Iso 14001 ◽  
Total Quality ◽  
Content Type ◽  
Starting Point ◽  
The World ◽  
Over Time

PurposeTo provide a cross‐section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems.Design/methodology/approachThe starting point of the analysis is “The ISO survey of ISO 9000 and ISO 14001 certificates” document. Available data concur to trace a synthesis of what has happened and what is in process all over the world. Five main aspects are discussed: the correspondence between ISO 9000 standards and total quality management strategy; the effects of ISO 9000 certification on business performance; the ISO 9000 certificates diffusion in the world; the comparison between economical and entrepreneurial structure of different countries and certificates diffusion; the proposal of a prediction model for the diffusion of ISO 9000 certificates.FindingsThe evolution curve of the number of certificates over time in each country presents a “saturation effect.” This behavior has been analyzed by a diffusion forecasting model. The analysis of regional share certificates evolution evidences a sensible increase of Far East countries. The analysis of ISO 9000 certificates' share by industrial sector highlights a growth for the most sectors; only a few of them show a negative trend in last two years. A relationship between ISO 9000 certificates and socio‐economic indicators of a country (human development index, gross national product) has been individuated.Practical implicationsThe stunning growth of ISO 9000 certifications all over the world confirms a strong polarization of enterprises' interest in this practice. Looking at the empirical data, some questions come out about the future. Will the certification market go on? Will certified enterprises continue to be interested to the certification process?Originality/valueThis paper analyzes the worldwide evolution of ISO 9000 certification and suggests a new prediction model for the diffusion of ISO 9000 certificates.

The impact of national culture on the adoption of environmental management standards

2019 ◽  
Vol 26 (4) ◽  
pp. 546-566
Author(s):  
Raquel Orcos ◽  
Sergio Palomas
Keyword(s):  
Environmental Management ◽  
National Culture ◽  
Cultural Dimensions ◽  
Iso 14001 ◽  
Content Type ◽  
Performance Orientation ◽  
Management Standards ◽  
The World ◽  
The Impact ◽  
Over Time

Purpose The purpose of this paper is to explore how national cultures contribute to explain the uneven diffusion of ISO 14001 across countries. The paper focuses on two of the cultural dimensions developed by the global leadership and organizational behavior effectiveness (GLOBE) project, namely, performance orientation and institutional collectivism. Design/methodology/approach A database containing information about the diffusion of ISO 14001 in 52 countries during the period 1999–2016 was built to carry out this research. The countries considered in this study represent about 90 percent of worldwide ISO 14001 certifications. The information was gathered from publicly available data sources: the ISO Survey, published every year by the International Organization for Standardization, the world development indicators of the World Bank, the cultural dimensions of the GLOBE project and the Index of Economic Freedom provided by The Heritage Foundation. Findings This research finds that both performance orientation and institutional collectivism influence the diffusion of ISO 14001. Whereas performance orientation slows down the diffusion of ISO 14001, institutional collectivism speeds it up. Additionally, this research shows that the slowing effect of performance orientation decreases in strength over time, while the accelerating effect of institutional collectivism becomes stronger. Originality/value The study adds to the understanding of the influence of national culture on the diffusion of environmental management standards, with an emphasis on ISO 14001. A key contribution of this research is that it explores how the influence of cultural dimensions change over time as a result of the development and maturation of ISO 14001.

EU bonds will rival German Bunds as a safe asset

2021 ◽  
Keyword(s):  
Euro Area ◽  
Safe Haven ◽  
Content Type ◽  
The World ◽  
The Creation ◽  
Over Time ◽  
The Eu

Significance This could create an alternative benchmark safe-haven asset to rival German Bunds within the region. As part of its issuance plans, the EU intends to issue at least EUR50bn in green bonds annually, which is likely to make it the world’s largest issuer of these bonds. Impacts The increased importance of EU bonds over time will help to support the euro's value and could eventually put pressure on the dollar. The EU is leading the world in green bond issuance, but the risk of spurious environmental claims (‘greenwashing’) must be managed. The creation of new EU bonds will help reduce the funding costs of riskier euro-area members such as Italy.

Viewpoint: service research priorities – bridging the academic and practitioner perspectives

2019 ◽  
Vol 33 (5) ◽  
pp. 626-631 ◽  
Author(s):  
Lerzan Aksoy ◽  
Loïc Guilloux ◽  
Hélène Duneigre ◽  
Sikaar Keita
Keyword(s):  
Design Methodology ◽  
Academic Research ◽  
Research Priorities ◽  
Service Research ◽  
Content Type ◽  
Journal Editors ◽  
Starting Point ◽  
The World ◽  
Main Ideas ◽  
Two Sides

Purpose As an interdisciplinary and applied discipline, managerial relevance has always been at the forefront of service research. This viewpoint article synthesizes the main ideas presented in one of the 10th SERVSIG conference panels by three practitioners about what they view as the biggest opportunities/challenges they face and two journal editors on current academic research priorities. The purpose of this study is to use this panel as a starting point to bridge more closely the world of academia with practice and propose a collection of recommendations toward this goal. Design/methodology/approach This study synthesizes the academic and practitioner viewpoints presented and research conducted into research priorities. Findings Although there is significant overlap in what is deemed important by the presenting academics and practitioners, there are some important differences when it comes to issues deemed important, how they are articulated and the language that is used. Originality/value This paper contributes to the literature and practitioner community by summarizing the viewpoints of the two sides and curating a collection of existing approaches and new recommendations to more closely bridge academic and practitioner perspectives.

School boards and superintendents doing local curriculum work

2014 ◽  
Vol 28 (7) ◽  
pp. 842-855 ◽  
Author(s):  
Pia Skott
Keyword(s):  
School Boards ◽  
National Policy ◽  
Head Teachers ◽  
Human Relationships ◽  
Content Type ◽  
Governing System ◽  
Starting Point ◽  
Over Time ◽  
Local Work ◽  
Selection Of

Purpose – The paper is about a specific part of the Swedish governing system: the municipality, which has the responsibility of implementing national school goals. The starting point is an identified local governing chain including the chairman of the politically elected school board, the superintendent, principals and head teachers. It is the first link in this chain which is in focus, between chairmen and superintendents. The purpose of this paper is to investigate their role understanding and enactment: what roles do they have, formally and enacted? Is it a clear or blurred line between them? What can be seen as causing conflict or success? Design/methodology/approach – The paper is part of a larger research project focussing on what happens when national policy meets local governing structures. The project as a whole has a mixed method design and includes surveys with superintendents, politicians and principals. It also includes interviews with chairmen of local school boards, superintendents and principals. In this paper the focus is on interviews made with politicians and superintendents in six (of 290) municipalities followed over time (including a political election between the authors visits). The municipalities are spread over the country, with shifting political majorities. Findings – The authors identify that there seem to be a shared formal role understanding in that politicians are responsible for the what-side and superintendents for the how-side of the local work. The roles are, however, enacted in a blurred zone with role intrusion as an active component. What causes a conflict or not is if the two have a shared understanding of how to play the game. This makes the local work sensitive to changes on the positions. Success comes from a relationship built on trust and where there is a mutual understanding of how to work. Research limitations/implications – The study is built on a small selection of municipalities and must be complemented by further ones to be able to generalize the results. What it can say something about is, however, how actors in six different local settings enact the same kinds of assignments and if there are similarities and differences between their role enactment. Originality/value – Although the study is built on a small selection of municipalities it is unique in that it follows interlinked actors over time, making it possible not only to discuss municipality stereotypes but study human relationships over time. This also makes it possible to discuss new aspects of governing chains.

On Quality 4.0 in project-based industries

2020 ◽  
Vol 32 (4) ◽  
pp. 725-739
Author(s):  
Jan Emblemsvåg
Keyword(s):  
Quality Management ◽  
Oil And Gas ◽  
Relevant Literature ◽  
Oil And Gas Industry ◽  
Theoretical Models ◽  
Future Contract ◽  
Total Quality ◽  
Content Type ◽  
Starting Point ◽  
Practical Implications

PurposeProject-based industries seem ignored in the quality management literature. These industries have some peculiarities that warrant attention, and the purpose of this paper is to discuss some of the critical aspects of project-based industries concerning quality management and particularly Quality 4.0.Design/methodology/approachThe approach is based on reviewing the literature and then developing the paper using basic definitions, literature, logic and experience. It should be noted that the type of literature review is so-called “integrative” due to the fact that the topic of this paper is new. Furthermore, for this paper, as for integrative literature reviews in general, the purpose is to create initial and preliminary conceptualizations and theoretical models, rather than review old models. Creative collection of data is therefore key to combine perspectives and insights from different sources. This paper is therefore more a discussion piece rather than a paper presenting results per se. The relevant literature is only a starting point from which the argument is developed.FindingsThe paper demonstrates that quality management in project-based industries is outdated, driven by adversarial and legalistic interpretations of contracts, which results in manual work and reactive quality management. Initially, this can be a stumbling block for Quality 4.0. However, the greater credibility and transparency of Quality 4.0 technologies can enable relational contracting such as partnering. This will subsequently result in major improvements in total quality.Research limitations/implicationsThe research was initially triggered by industry experience over years. The empirical aspect of the paper is therefore related to the construction, shipbuilding and the oil and gas industry. Because contracting regimes are similar across these industries, the findings are arguably applicable to other project-based industries. However, this is not demonstrated. Furthermore, as the topic is new to both literature and practice it is likely that the paper has not covered all relevant aspects that will emerge as the ideas are implemented.Practical implicationsThe paper supports the argument for developing the contracting into a relational approach away from the adversarial and legalistic approach of today. It is illustrated how Quality 4.0 technologies can help in this transition. Therefore, the practical implications can become substantial in how industry works and the research about it.Social implicationsIf the ideas were implemented, they could change contract management in project-based industries from the adversarial approach of today to genuine cooperation. It would therefore be relevant for teaching future contract managers. The project outcomes would also result in improved quality and reduce the loss to society.Originality/valueThe combination of Quality 4.0, new contracting regimes and project-based industries is according to the knowledge of this author, an original contribution that can help people improve the management of quality in project-based industries. With these industries constituting a large and growing share of an economy, the value can also become significant once practical issues concerning implementation are sorted out.

Determining improvement needs in higher education benchmarking

2015 ◽  
Vol 22 (1) ◽  
pp. 56-74 ◽  
Author(s):  
Muhammad Asif
Keyword(s):  
Higher Education ◽  
Ad Hoc ◽  
Essential Element ◽  
Total Quality ◽  
Analytic Hierarchy ◽  
Quality Initiatives ◽  
Content Type ◽  
Starting Point ◽  
Hierarchy Process

Purpose – A critical step in all benchmarking methodologies is “to determine what to benchmark.” Although benchmarking methodologies have been noted in the literature, the need has arisen for the development of structured approaches to determine priority improvement needs. The purpose of this paper is to provide a framework for determining improvement needs in higher education benchmarking. Design/methodology/approach – The paper makes use of the analytic hierarchy process to develop a framework. The application of the framework is demonstrated through a case study. Findings – The framework discussed in this paper is consensus-based, allows different viewpoints to be integrated, and promotes input to and ownership of the decision making process and its outcomes. The feedback of the participants confirmed the usefulness of the approach. Practical implications – The previous research has established that determining improvement needs in benchmarking was mostly unsystematic and ad hoc based. And failures in precisely determining improvement needs can result in a lack of alignment between processes to be benchmarked and strategic priorities of higher education institutions (HEIs). The developed framework can help determine priority improvement needs aligned with the strategic priorities of the HEI. Originality/value – Since continual improvement is an essential element of all quality initiatives, the framework provides a starting point for benchmarking as well as other improvement initiatives such as total quality management.

scholarly journals Technological intensity and innovation capability in industrial firms

2018 ◽  
Vol 15 (2) ◽  
pp. 189-207 ◽  
Author(s):  
Paulo Antônio Zawislak ◽  
Edi Madalena Fracasso ◽  
Jorge Tello-Gamarra
Keyword(s):  
Design Methodology ◽  
Industrial Sector ◽  
Exploratory Research ◽  
Innovation Capability ◽  
Industrial Firms ◽  
Content Type ◽  
Industrial Sectors ◽  
Potential Association ◽  
Technological Intensity ◽  
Over Time

Purpose Over time, technological intensity has been used as a proxy for innovation capability of firms in an industrial sector. However, not only firms belonging to the stratum of high technological intensity are able to innovate. Therefore, this study aims to explore a potential association between technological intensity and innovation capability in firms from different industrial sectors, using the Organization for Economic Cooperation and Development (OECD)’s classification and the components of innovation capability proposed by Zawislak et al. (2012, 2013). Design/methodology/approach The authors conducted an exploratory research with four case studies focusing on the innovation capability of Brazilian firms. Findings The results show that the four firms, each belonging to one stratum of technological intensity, have innovation capability, and the differences regarding this feature can be explained by the balance and development of all firms’ capabilities (technological, operational, managerial and transactional). Originality/value In the literature, studies that relate technological intensity and innovation capability are scarce. Therefore, the originality of this research is to relate these two concepts. The most important is that firms can be innovative regardless of their stratum of technological intensity, which shows the importance of other capabilities to ensure the innovation’s success.

Environment is free; but it’s not a gift

2017 ◽  
Vol 8 (3) ◽  
pp. 377-386 ◽  
Author(s):  
Keivan Zokaei ◽  
Ioannis Manikas ◽  
Hunter Lovins
Keyword(s):  
Quality Management ◽  
Operations Management ◽  
Relevant Literature ◽  
Theory And Practice ◽  
Total Quality ◽  
Bottom Line ◽  
Content Type ◽  
Starting Point ◽  
Lean And Green ◽  
Quality Movement

Purpose This paperaims to review how the field of lean and green has been evolving. Authors draw parallels between the fields of sustainability and quality management. The paper’s title is borrowed and modified from Crosby’s seminal book: Quality is Free. Design/methodology/approach The paper starts with a review on how early lean researchers in the late 1980s draw upon benchmark studies, looking at Toyota versus other auto manufacturers to demonstrate that quality is free. Similarly, the authors carry out a benchmark to show how the same argument is valid about Toyota’s environmental performance and how Toyota’s concept of Monozukuri can be exploited as proof for the environment is free movement. The paper concludes with an attempt to address the gap between theory and practice in the field of lean and green. Findings The starting point for creating a lean and green business system is the understanding that there is no trade-off between lean and green, that lean and green should be brought together in a symbiosis, as Toyota have done with Monozukuri approach. This requires a coherent strategy that is well developed, and well deployed across all levels of business. The bottom line remains that environment is free, but it is not a gift. Research limitations/implications The findings presented in the paper are based on arguments resulted from the review of the relevant literature. It is important to obtain feedback from a large sample of businesses regarding lean and green symbiosis to arrive at sound and valid conclusions. Originality/value This paper contributes to the fields of operations management and sustainability by proposing a change in businesses’ mind-set about sustainability. Rather than seeing environmental protection as a cost, it should be regarded as an opportunity for enhancing economic performance. In doing so, we can seek inspiration from the fields of quality management and the total quality movement.

Brand management in a situation of an economic crisis

2016 ◽  
Vol 28 (4) ◽  
pp. 743-758 ◽  
Author(s):  
Rafał Drewniak ◽  
Robert Karaszewski
Keyword(s):  
Emerging Markets ◽  
Brand Management ◽  
Good Time ◽  
Brand Value ◽  
Content Type ◽  
Secondary Sources ◽  
Course Of Action ◽  
Starting Point ◽  
The World ◽  
Marketing Activities

Purpose The purpose of this paper is to present modern marketing tools used by today’s businesses to maintain or strengthen the value of their brands in the conditions of deteriorating economic situation. The specific purpose is an analysis of activities that might be attempted by companies in emerging markets in order to increase the strength of their brands. Design/methodology/approach The paper presents the determinants of the development of brand value. An analysis has also been made of activities connected with the development of the brand based on the experience of the best brands in the world. Considerations are based on secondary sources, from national and international journals, books, magazines and specialist reports, as well as were supported by research results of the most valuable brands in the world. Findings The paper provides the insight of marketing activities, that may favor building brand value in the time of recession. It was suggested that recession may be a good time for some companies to invest in the brand. However, today’s competition conditions are forcing companies to used more modern marketing techniques in order to build a positive brand image. In addition, customers increasingly expect to be able to engage in brand and wish to influence its image. Practical implications The paper includes implications for companies in emerging markets, through which it is possible to effectively manage brand value in the time of crisis. These proposals are an important course of action for companies from emerging markets, which tend to increase the strength of its brand. Originality/value Due to the fact that the considerations in the paper relate to general proposals for action, the results can constitute a starting point for in-depth research in the future. An interesting issue would be to assess the effectiveness of the proposed activities in emerging markets.

scholarly journals Programs of quality improvement: an exploratory study in large Brazilian construction companies

2009 ◽  
Vol 7 (1) ◽  
pp. 45-52
Author(s):  
Silvia Helena Boarin Pinto ◽  
Marly Monteiro de Carvalho ◽  
Linda Lee Ho ◽  
Sharon Rigazzo Flores
Keyword(s):  
Total Quality Management ◽  
Six Sigma ◽  
Exploratory Study ◽  
Iso 9000 ◽  
Iso 14001 ◽  
Total Quality ◽  
Construction Companies ◽  
Quality Programs ◽  
Basic Quality ◽  
Quality Tools

This article aims to identify the major characteristics of the implementation of quality programs in large construction companies in Brazil. This study focuses on the most accepted and implemented models such as ISO 9000:2000, ISO 14001, Six Sigma and Total Quality Management (TQM). An exploratory study was carried out in seven large companies (approximately 37% of the total number). These companies were chosen from the “500 Largest and Best Brazilian Companies” list, published by Exame Magazine, in 2005, out of a total number of 15 large companies in the sector. The indings of this study show that the companies have been implementing quality programs, have been using more basic quality tools, and have been dificulty accounting resources that come from the implementation of quality programs.

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