scholarly journals Provision of facilities management services in Sri Lankan commercial organisations

Facilities ◽  
2016 ◽  
Vol 34 (7/8) ◽  
pp. 394-412 ◽  
Author(s):  
B.A.K.S Perera ◽  
M.H.S. Ahamed ◽  
Raufdeen Rameezdeen ◽  
Nicholas Chileshe ◽  
M. Reza Hosseini
Keyword(s):  
Sri Lanka ◽  
Questionnaire Survey ◽  
The Body ◽  
Management Approach ◽  
Delivery Mode ◽  
Facilities Management ◽  
Sri Lankan ◽  
Structured Interviews ◽  
Content Type ◽  
Management Services

Purpose The purpose of this paper is to explore sourcing strategies for facilities management services using core-competency theory of outsourcing. The aim is to develop a screening framework for deciding the suitability of outsourcing versus in-house delivery for these services based on three levels of managerial functions prevalent in a typical commercial organization. Design/methodology/approach A questionnaire survey was administered for facilities managers in Sri Lanka to investigate the relative importance of these managerial functions for facilities management services and obtain their opinions on the best delivery mode. The managerial functions were derived from a literature review and verified using three semi-structured interviews prior to the questionnaire survey design. Findings The findings showed that facilities management services that are aligned to strategic functions are suitable for in-house delivery, while those that are aligned to tactical and operational functions for outsourcing. Research limitations/implications Further studies should be conducted and extended to other types of organizations beyond commercial ones. Secondly, the quantitative study employed a smaller sample (n = 40), and the survey items were based on the review of literature which was verified using a very small number of interviews (n = 3). Practical implications The proposed framework can be utilized when choosing the best facilities management approach for commercial organizations in developing countries such as Sri Lanka. Originality/value This study contributes to the body of knowledge on the subject of facilities management by exploring the context in Sri Lankan which has not previously been done.

Are customers satisfied? Study of the problems currently prevailing in the plus size women’s wear market in Sri Lanka

2020 ◽  
Vol 24 (3) ◽  
pp. 211-227 ◽  
Author(s):  
Niromi Seram ◽  
Kethmini Kumarasiri
Keyword(s):  
Sri Lanka ◽  
Quantitative Methods ◽  
The Body ◽  
Sri Lankan ◽  
Fashion Industry ◽  
Structured Interviews ◽  
Content Type ◽  
Product Categories ◽  
Qualitative And Quantitative Methods ◽  
Women's Clothing

Purpose Plus size clothing is becoming a fashion trend worldwide due to the body positivity movement sparked off by the growing obesity rates and fat shaming incidents reported around the world. Although the problems relating to plus size clothing in the global context have been addressed, thereby establishing certain norms in the market, none of this work has proved helpful in assessing the level of customer satisfaction in the Sri Lankan plus size market. In view of this lacuna, this paper aims to probe customer preferences and identify the problems currently prevailing in the plus size women’s wear fashion market in Sri Lanka. Design/methodology/approach Data were gathered through both qualitative and quantitative methods. For this purpose, visits were made to several fashion outlets in the Colombo area offering plus size clothing to observe the available product categories, size ranges, fabrics, finishing methods and designs at each outlet. A closed-ended questionnaire survey was conducted to identify the perception of the customers on the current plus size fashion market. Semi-structured interviews with designers working at selected Sri Lankan fashion brands that catered to the plus size market were carried out to acquire an understanding of the current plus size fashion industry from the garment manufacturer’s perspective and to learn about the current construction techniques in the industry. Findings The results indicated that 55.6% of the plus size women who participated in the survey were either dissatisfied or only moderately satisfied with the current products available in the Sri Lankan market. The major cause for the dissatisfaction was the inability to find well-fitting clothes to suit their body proportions and the unavailability of trendy, fashionable clothes. Ideally, they preferred fashionable, comfortable, well-fitting and good quality garments. Unavailability of standardized sizing methods and lack of up-to-date information on the female body were identified as the main issues in the Sri Lankan plus size women’s wear market. Therefore, the necessity for a standardized size chart for plus size women based on Sri Lankan anthropometric data was emphasized by designers. Originality/value The findings will be useful for the Sri Lankan apparel producers as well as retailers as they will have a better understanding of not only the fit and aesthetic preferences but also the overall shopping preferences of plus size women. This will help them to develop marketing strategies to cater to this Sri Lankan niche market segment, as currently there is no documented information on plus size Sri Lankan women’s clothing preferences.

Significance of operational capabilities of suppliers on the front-end decision making in apparel product innovation in Sri Lanka

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Niromi Seram ◽  
Julian Nanayakkara ◽  
Gamini Lanarolle
Keyword(s):  
Decision Making ◽  
Sri Lanka ◽  
Product Innovation ◽  
Sri Lankan ◽  
Structured Interviews ◽  
Apparel Manufacturing ◽  
Content Type ◽  
Front End ◽  
Operational Capabilities ◽  
Apparel Product

Purpose The suppliers are recognized as important external sources who can significantly contribute by working together with the buyer during the innovation process. Operational capabilities of suppliers can be one of the considerable factors when selecting them to participate in the activities at the front-end of innovation. However, proper understanding of the influence of operational capabilities of suppliers on front-end decision-making in apparel product innovation is still very limited particularly in the context of the Sri Lankan apparel industry. Therefore, this study aims to explore the influence of operational capabilities of suppliers on the front-end decision making in apparel product innovation in Sri Lanka. Design/methodology/approach Both semi-structured interviews and a questionnaire survey were used as data collection techniques. Six senior managers for the interviews and 60 participants for the questionnaire were randomly selected. All those who participated in interviews and the questionnaire respondents have been involved in the front-end of innovation in different apparel manufacturing organizations in Sri Lanka. Findings The results indicated that the operational capabilities of suppliers had a direct positive influence on front-end decision-making, and the suppliers’ production flexibility was found to be the most influential. Further, the results highlighted that 27.3% of the front-end decisions associated with apparel product innovation in Sri Lanka were influenced by the factors governing operational capabilities of suppliers. Originality/value The findings of the research will be beneficial for both academia and industry. The findings will be useful to extend the current understanding and make a noteworthy contribution to this topic and to provide useful and practical guidance to material suppliers and supporting industries who work with Sri Lankan apparel manufacturing.

Prospects and restraints of green roofs for high-rise buildings in Sri Lanka

2019 ◽  
Vol 10 (2) ◽  
pp. 246-260
Author(s):  
Subaskar Charles ◽  
Herath Vidyaratne ◽  
Damithri Gayashini Melagoda
Keyword(s):  
Sri Lanka ◽  
Questionnaire Survey ◽  
Energy Savings ◽  
Green Roof ◽  
Green Roofs ◽  
Sri Lankan ◽  
Expert Interviews ◽  
Content Type ◽  
High Rise ◽  
The Government

Purpose Green roofs are acknowledged as a method to substitute greenery washed out by the urbanization. They provide many ecological and sustainable benefits of greenery; reduce the adverse effects of high-rise building constructions. Though this concept is more popular across many countries over the past few decades, still, implementation of this technology in Sri Lanka is new and scant. Hence, the purpose of this paper is to identify and analyze the potential of green roofs in high-rise buildings in Sri Lanka. Design/methodology/approach The data collection was conducted through expert interviews and questionnaire survey. Expert interviews were carried out to validate the prospects and restraints identified through literature review to the Sri Lankan context and analyzed using content analysis. Questionnaire survey identified the most significant prospects and restraints using descriptive statistics and paired sample t-test. Purposive sampling was used to select participants. Findings Reduction of air pollution, aesthetical appearance, thermal benefits and energy savings, reduction of an urban heat island effect, the addition of points in the green rating system are the top most significant prospects that need to be highlighted in promoting green roof systems in Sri Lankan high rises. Less space allocation on rooftops, lack of technical competence and lack of awareness and research are restraints that need most effective elimination strategies to encourage green roof systems. Originality/value The first identified and quantified prospects and restraints for green roof system in Sri Lankan high-rise buildings can be utilized by the government, donors, multi-lateral agencies to promote the sustainable development in Sri Lanka and this knowledge could be used in different scale awareness programs. The value of this paper is such that the paper discusses the links of green roofs with the other facets of sustainability. The new legal reforms and amendments in Sri Lanka could potentially be pending with findings of this study.

scholarly journals APPLICABILITY OF POLYMER BUILDING MATERIALS FOR PRODUCTIVITY ENHANCEMENT AND COST REDUCTION IN SRI LANKAN BUILDING INDUSTRY

2021 ◽  
Author(s):  
S.D. Wijeratne ◽  
◽  
K.A.K. Devapriya ◽  
S.D. Gallage ◽  
◽  
...  
Keyword(s):  
Sri Lanka ◽  
Questionnaire Survey ◽  
Cost Reduction ◽  
Building Materials ◽  
Raw Materials ◽  
Quantitative Model ◽  
Building Construction ◽  
Polymer Materials ◽  
Sri Lankan ◽  
Structured Interviews

Building construction contributes to a substantial consumption of raw materials compared to other sectors in Sri Lanka. Despite the excessive consumption of raw materials, industry is suffering due to low productivity and economic inefficiency. Thus, the circumstance has led to employ alternative building materials to overcome productivity and cost inefficiency with favourable impacts on sustainability. Polymer has become a global phenomenon with increasing demand as sustainable alternative. Polymer facilitates multiple applications in building construction due to its supreme properties and characteristics. Thus, this research focused develop a quantitative model based on factors related to productivity enhancement and cost reduction to measure the applicability of polymer materials in Sri Lankan building construction. A mixed approach consisting of semi structured interviews followed by a questionnaire survey was adapted for conduct this study. 12 experts were selected for the semi structured interviews and 34 respondents participated for the questionnaire survey. The significance of favourable impact to the productivity and cost efficiency of using polymer materials have been identified in the study. The study discussed the applicability of polymer types in building sector in Sri Lanka and derived resulted in a quantitative model to measure applicability of polymer adoption in the terms of productivity and cost related factors. Study concluded that inherent properties of polymers, buildability, ability to prefabricate, life cycle cost, handling would improve the applicability to local context. Further, relationship identified through the regression model would assist practitioners to select polymer materials while enabling researchers to improve the quality of the products.

Key performance indicators for measuring performance of facilities management services in hotel buildings: a study from Sri Lanka

Facilities ◽  
2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Miyami Dasandara ◽  
Piumi Dissanayake ◽  
Devsayura Jude Fernando
Keyword(s):  
Sri Lanka ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Study Data ◽  
Facilities Management ◽  
Sri Lankan ◽  
Expert Interviews ◽  
Expert Survey ◽  
Content Type ◽  
Mixed Approach

Purpose The concept of facilities management (FM) has been acknowledged as a novel avenue brought in to ensure productivity and customer satisfaction in the Sri Lankan hotel industry. Accordingly, performance measurement (PM) has become a crucial entity, where key performance indicators (KPIs) have become the most important instruments of PM in determining how well these FM services are performing. Unfortunately, nowadays, the service quality of hotel buildings has significantly retreated due to the absence of a proper PM system with relevant KPIs. Thus, the purpose of this study was to identify relevant KPIs to measure the performance of the FM services in Sri Lankan hotel buildings. Design/methodology/approach A mixed approach was used to conduct this study. Data were gathered through expert interviews and an expert survey. The expert interviews were conducted to identify the relevancy of KPIs that are discovered through literature review to the Sri Lankan context, and the expert survey was conducted to identify their level of importance. Collected data were analysed using content and statistical data analysis methods. Findings Empirical findings revealed that a PM system with relevant KPIs can be identified as a crucial requirement for FM services in hotel buildings in Sri Lanka to meet the customer needs successfully. Adequate and relevant KPIs are significantly vital for an effective PM system for FM services. Thus, ultimately, 68 most important KPIs have been captured amongst the generally identified KPIs, which can be used in developing a proper PM system to measure the performance of FM services in hotel buildings. Originality/value The previous studies have just focused on the PM in FM services in a general manner where a significant dearth in existing knowledge can be identified when it comes to exploring relevant KPIs for an effective PM system to be implemented in hotel buildings in Sri Lanka to measure the performance of FM services. Accordingly, the current study unveils the most important KPIs, which can be used in measuring the performance of FM services in hotel buildings. The study recommends the use of a proper PM system with identified KPIs by respective industry practitioners to enrich the performance of FM services in hotel buildings in Sri Lanka and thereby achieve the ultimate goals successfully.

Staying positive among negativities: strategies employed by teachers in Sri Lankan state universities to manage their wellbeing

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rozilini Mary Fernandez-Chung ◽  
Sudakshi Medhani De Zoysa
Keyword(s):  
Sri Lanka ◽  
South Asian ◽  
State Universities ◽  
Sri Lankan ◽  
Asian Countries ◽  
Structured Interviews ◽  
Content Type ◽  
University Teachers ◽  
Teacher Wellbeing ◽  
Research Studies

PurposeTeacher wellbeing is critical given its impact on students’ experience and achievement. This qualitative study provides insights into teacher wellbeing in Sri Lankan state universities. The study occurs during the coronavirus disease (COVID-19) pandemic, where institutions are stretched for resources and teachers sought better work–life balance while working from home.Design/methodology/approachThe study uses semi-structured interviews of teachers from four state universities in Sri Lanka to discover their strategies for managing teacher wellbeing and staying positive among negativities.FindingsIt concludes that the strategies can be expounded to existing research and categorized under four overarching themes: Versatility and Devotion, Pillars of Support, Conformity over Individualism, and Avoidance and Detachment. Sri Lankan university teachers, like many of their global counterparts, believe in staying positive.Research limitations/implicationsLike most qualitative research studies, if not all, this research studies the specific phenomenon of teacher wellbeing among university teachers in Sri Lanka. The findings, though supported, has its limitation to only public universities teachers thus cannot be generalized and may not apply to teacher wellbeing in private universities in Sri Lanka. Nevertheless, the application of the themes developed forms a valuable framework to support any future study of teacher wellbeing. The conceptual robustness of the findings will make this framework particularly useful for Sri Lanka and other South Asian countries.Practical implicationsThe findings will inform future studies on teacher wellbeing, particularly in other South Asian countries. This study may also be the impetus for starting a discourse on related policies in Sri Lanka.Social implicationsTeacher wellbeing positively impacts teacher relations with peers and leadership, which has direct implications on student wellbeing. Happy teachers make happy students.Originality/valueThe findings revealed eight strategies employed by Sri Lankan state university teachers. These strategies were framed under four overarching themes: Versatility and Devotion, Pillars of Support, Conformity over Individualism, and Avoidance and Detachment.

E-government and accountability

2018 ◽  
Vol 12 (2) ◽  
pp. 155-190 ◽  
Author(s):  
Tariq Al-Shbail ◽  
Aini Aman
Keyword(s):  
Developing Countries ◽  
Current Literature ◽  
Organizational Context ◽  
Public Organizations ◽  
The Body ◽  
Electronic Government ◽  
Management Approach ◽  
Structured Interviews ◽  
Content Type ◽  
Study Approach

Purpose Electronic government (e-government) is perceived as an effective tool to enhance accountability in public organizations. However, e-government implementation to enhance accountability is still unclear and involves many complex processes because of the multiple accountabilities disorder. The e-government elements that contribute to mitigate the disorders and dysfunctions of accountability relationships are still underdeveloped in the current literature. This paper aims to provide understanding on how e-government enhances public organizations’ accountability by highlighting the key elements of e-government that mitigate the disorders and dysfunctions of accountability relationships. Design/methodology/approach This study adopts a qualitative case study approach by using the case of Jordan Customs. Data were collected using a triangulation approach that involved semi-structured interviews, document reviews and observation. Findings The findings revealed that the e-government elements that mitigate the disorders and dysfunctions of accountability relationships are classified into three contexts, namely, technological, environmental and organizational aspects. The technological elements include systems integration, single window and electronic connectivity. The environmental elements embrace public participation and partnership council. The organizational elements comprise having well-defined strategic plan and risk management approach. Research limitations/implications This study contributes and gives further insight into how to address the confusion, fuzziness and dysfunctions in accountability relationships existing in the literature by providing several success elements that mitigate the problematic of disorder between accountability relationships in public organizations. The paper highlights the need to investigate further elements, particularly, in the organizational context, to assist public organizations in improving their performance to enhance accountability in their operations. Practical implications This study provides guidelines for future e-government implementation strategy in public organizations, particularly, in the context of developing countries, as most of the recent studies of e-government in developing countries indicated that they are suffering from difficulty of managing e-government implementation to promote accountability successfully and are struggling with a lack of resources and experiences to handle this new trend of technology. Originality/value This study is of a significant value, as it is one of the preliminary studies that empirically extend the accountability dimensions suggested by Koppell (2005) with the key success elements of e-government that enhance accountability proposed by Heeks (1998b) and other current literature. This paper enriches the body of literature by providing some new key success elements of e-government that enhance accountability in public organizations. It also contributes to the expansion of the boundaries of knowledge by adding further interpretation on how these elements reduce the existing confusions and dysfunctions in accountability relationships.

Implementation of circular economy principles during pre-construction stage: the case of Sri Lanka

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Amodith Supunmal Wijewansha ◽  
G.A. Tennakoon ◽  
K.G.A.S. Waidyasekara ◽  
B.J. Ekanayake
Keyword(s):  
Sri Lanka ◽  
Environmental Sustainability ◽  
Circular Economy ◽  
Construction Projects ◽  
Well Being ◽  
Sri Lankan ◽  
Construction Sector ◽  
Structured Interviews ◽  
Construction Stage ◽  
Content Type

PurposeDespite the positive impacts of the construction sector on enhancing economic growth and ensuring societal well-being, its negative impacts on the environment from unsustainable resource consumption levels, emission of greenhouse gases (GHGs) and waste generation is monumental. Circular economy (CE) concept is identified globally as an avenue to address problems regarding adverse impacts of construction on the environment. This paper presents the principles of CE as an avenue for enhancing environmental sustainability during the pre-construction stage within Sri Lankan construction projects.Design/methodology/approachThis research was approached through a qualitative research method. Data were collected through semi-structured interviews with subject matter experts. The number of experts were limited due to lack of experts with knowledge on the subject area in Sri Lanka. Data were analysed using content analysis.FindingsFindings revealed a range of activities under each R principle of CE, that is, reduce, reuse, recycle, redesign, reclassification and renewability that could be implemented during the pre-construction stage, thereby providing a guide for construction professionals in implementing CE at the pre-construction stage. The need to expand knowledge on CE concepts within the Sri Lankan construction sector was recognized.Originality/valueThis study provides a qualitative in-depth perspective on how 6R principles of CE could be integrated to a construction project during the pre-construction stage. By adopting the proposed activities under CE principles, construction professionals can enhance the environmental sustainability of construction projects.

Mitigation of challenges in sustaining green certification in the Sri Lankan hotel sector

2018 ◽  
Vol 8 (5) ◽  
pp. 515-527
Author(s):  
Chamali Bandara ◽  
D.M.P.P. Dissanayake ◽  
Gayani Karunasena ◽  
Nadun Madhusanka
Keyword(s):  
Sri Lanka ◽  
Tourism Industry ◽  
Design Stage ◽  
Sri Lankan ◽  
Structured Interviews ◽  
Economic Interests ◽  
Content Type ◽  
Hotel Sector ◽  
Social And Environmental Responsibilities ◽  
Green Certification

Purpose The successful continuation of green certification in the Sri Lankan hotel sector is vital for tourism industry as well as the economy of the country as it balances the economic interests with social and environmental responsibilities. However, it has become an issue in the Sri Lankan hospitality and tourism industry to sustain green certification due to many challenges. The prevailing situation highlights the need of exploring long-term strategies to mitigate challenges in sustaining green certification which has not been researched to date. Thus, the purpose of this paper is to propose strategies to mitigate challenges in sustaining green certification in the hotel sector in Sri Lanka. Design/methodology/approach In total, 3 hotels were selected as cases of the study and 12 semi-structured interviews were conducted with engineers, maintenance managers and supervisors, who are responsible for sustaining green certificates at such hotels. The collected data were subjected to cross-case analysis to determine challenges in sustaining green certification. The findings were analysed with the support of the QSR.NVivo version 11.0 computer software. Findings Challenges were identified in detail under five main categories. They are technical, managerial, political and legal, environment and biological and social and cultural. Such challenges include design and construction defects, use of poor quality building and other materials, improper maintenance practices, incomplete and unclear construction documents, plans and specifications, resource limitations, insufficient budget allocations, government intervention, legal constraints, lack of user awareness and natural environmental conditions. Finally, strategies to mitigate such challenges are proposed based on empirical research findings. Research limitations/implications Only the Green Globe certified hotels in Sri Lanka were selected considering their need to renew certification annually. Further, interviewees were selected mainly focusing on the operational phase of a building. Hence, the findings were mostly limited to the perceptions and knowledge areas of selected interviewees. This can be highlighted as a primary limitation of the research, where a further study should be carried out on the perceptions of design stage professionals incorporating design stage challenges and strategies into the study. Originality/value The proposed strategies can be pursued by hoteliers to mitigate challenges in sustaining green certification, which will ultimately facilitate to balance economic interests with social and environmental responsibilities.

scholarly journals Enabling lean through human capacity building: an investigation of small and medium contractors

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
K.A.T.O. Ranadewa ◽  
Y.G. Sandanayake Y.G. Sandanayake ◽  
Mohan Siriwardena
Keyword(s):  
Sri Lanka ◽  
Capacity Building ◽  
The Body ◽  
Research Approach ◽  
Structured Interviews ◽  
Lean Implementation ◽  
Content Type ◽  
Positive Attitudes ◽  
Human Capacity ◽  
Environmental Level

PurposeThis paper investigates the lean enabling human capacities and develops a framework integrating individual, organisational and environmental level strategies to build human capacities for successful lean implementation of small and medium contractors (SMCs) in Sri Lanka.Design/methodology/approachAn interpretivism stance is adopted, and a qualitative research approach is used. The data collection technique adopted is semi-structured interviews. In total, 24 experts with experience in lean implementation of SMCs were interviewed, and data were analysed through code based content analysis using NVivo10.FindingsTeam working skills, critical thinking, leadership, communication skills, work ethics, knowledge and positive attitudes were identified as lean enabling human capacities for SMCs. The framework developed in this study provides individual, organisational and environmental level strategies that can be used to build human capacities necessary for enabling lean in construction SMCs.Practical implicationsThe study will be beneficial to construction SMCs, academics, researchers and government institutions in developing countries, which share socio-economic, demographic or cultural traits similar to Sri Lanka.Originality/valueA novel lean enabling human capacity building framework is developed with the strategies required for building those capacities in order to accelerate the lean implementation in construction SMCs. This contributes to the body of knowledge as it uncovers individual, organisational and environmental level strategies for enabling lean through human capacity building in Sri Lankan SMCs.

Sign in / Sign up

Export Citation Format

Share Document