Proposing a total quality management (TQM) model for open government data (OGD) initiatives: implications for India

foresight ◽  
2019 ◽  
Vol 21 (3) ◽  
pp. 321-331 ◽  
Author(s):  
Stuti Saxena
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Citizen Participation ◽  
Open Government ◽  
Total Quality ◽  
Content Type ◽  
Extant Literature ◽  
Open Government Data ◽  
Government Data

Purpose This paper aims to advance a total quality management (TQM) model for the open government data (OGD) initiatives undertaken by the governments. As an example, the paper investigates the national OGD portal of India (www.data.gov.in) and provides implications of the proposed TQM model for the Indian case. Design/methodology/approach The TQM model for the OGD initiatives (16 dimensions in terms of drivers, enablers and results) is derived from the extant literature on the principles of TQM and OGD. The proposed model is used for drawing implications for the Indian OGD initiative. Findings The application of TQM model for the OGD initiative in India would help in quality maintenance and sustainability. The quality of the OGD portal should be improved by taking the TQM model as a point of reference. Practical implications Ensuring quality of the datasets is important for any OGD initiative. The proposed TQM model leaves insights for the practitioners (policymakers and administrators) to implement the TQM model in the OGD policy initiatives. This would lead to increased trust, transparency and accountability. Social implications Through the integration of the TQM model in the OGD initiative of the country, a wider section of the stakeholders may tap the qualitatively advanced datasets for value creation. Citizen participation and engagement would increase with the integration of the TQM model in the OGD initiative. Originality/value While management of quality in the OGD initiatives has been underlined in the extant OGD-focused literature, the utility of applying TQM principles in OGD initiatives has not been conceived so far. The present study seeks to contribute towards the extant literature on TQM and OGD with the identification of the TQM model for the OGD initiatives.

The impact of open government data on accountability and transparency

2018 ◽  
Vol 34 (3) ◽  
pp. 204-216 ◽  
Author(s):  
Stuti Saxena ◽  
Irfan Muhammad
Keyword(s):  
Private Sector ◽  
Citizen Participation ◽  
Open Government ◽  
Data Sets ◽  
Structured Interviews ◽  
Content Type ◽  
Open Government Data ◽  
Government Data ◽  
The Government ◽  
The Impact

Purpose Accountability, citizen participation and transparency are the three pillars on which open government data (OGD) is based. As such, OGD implies that the government shall provide data freely via the internet so that the same may be re-used for diverse purposes. It is hoped that by re-using government data, public value shall be co-created and government services might be improved upon with the involvement of different stakeholders. The purpose of this paper is to underline the impact of OGD on accountability and transparency in the context of Pakistan where OGD initiative is taking roots for quite some time now. In the present study, the authors seek to investigate the challenges being faced by the professionals in the private sector and nongovernment organizations (NGOs) in Pakistan. Besides, the authors also seek inputs from the respondents in the manner in which OGD initiative of Pakistan has impact on ensuring accountability and transparency. Design/methodology/approach For conducting the review of the national OGD portal of Pakistan, the authors invoke documentary analysis wherein the authors investigate the features of the national OGD portal of Pakistan. Furthermore, the authors conducted structured interviews with 49 senior management representatives from private sector and NGOs in order to gauge the challenges encountered by them in tapping OGD from diverse online public sources. Findings Respondents aver that robust statistical analysis is not feasible via the data sets being shared by the online sources. More initiatives are required on the part of the government bodies to release the data sets which have remained confined in silos. Government should institutionalize an OGD policy and promote the re-use of OGD by the professionals from diverse backgrounds. At present, only educational data are being shared by the OGD portal of Pakistan and it is important that more data sets are being released in the public domain. Furthermore, the respondents perceive that in a bid to be more accountable and transparent, the government bodies should release data sets via the online channels which are user-friendly. Research limitations/implications The present study conducted a qualitative research where the number of respondents was relatively less. Further research is required by adopting quantitative approach in order to accommodate more respondents and lend reliability to the study. Nevertheless, the study holds implications for academicians and practitioners in the sense that while it is needed that further research be conducted on the OGD initiative of Pakistan, it is imperative that policy makers get involved in institutionalizing the OGD initiative of Pakistan at national and local levels. Social implications Professionals might be better involved in creating and co-creating products and services by tapping OGD. Originality/value Given that OGD initiative in Pakistan is in a nascent stage and research is wanting in exploring the nature and scope of Pakistan’s OGD, the present study seeks to contribute toward the existing OGD literature.

Quality assessment framework for open government data

2020 ◽  
Vol 38 (2) ◽  
pp. 209-222
Author(s):  
Hui Zhang ◽  
Jianying Xiao
Keyword(s):  
Quality Assessment ◽  
Quality Measurement ◽  
Frame Of Reference ◽  
Open Government ◽  
Content Type ◽  
Open Government Data ◽  
Government Data ◽  
Measurement Practices ◽  
Common Frame Of Reference

Purpose To gain an in-depth understanding and provide direction to governments on their quality measurement practices related to open government data (OGD), this paper aims to develop a common frame of reference for quality assessment of OGD. Design/methodology/approach Qualitative meta-synthesis was used to synthesize previous studies on the quality measurement of OGD. This paper applies a meta-synthesis approach to integrate 10 qualitative studies into a common frame of reference for quality assessment of OGD. Findings Based on a seven-step meta-synthesis, the paper proposes a common frame of reference for quality assessment of OGD, which includes six indicators, namely, accuracy, accessibility, completeness, timeliness, consistency and understandability. Originality/value A common frame of reference for quality assessment of OGD will help researchers better understand the quality assessment of OGD and government agencies to improve the quality of OGD that they publish.

Invoking embeddedness and cybernetic theories for evaluating the national open government data portal of India

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Stuti Saxena
Keyword(s):  
Economic Value ◽  
Open Government ◽  
Research Approach ◽  
Data Sets ◽  
Content Type ◽  
Social Fabric ◽  
Open Government Data ◽  
The Social ◽  
Government Data

Purpose The purpose of this paper is to present an evaluation of the national Open Government Data (OGD) portal of India (www.data.gov.in) and underline the significance of maintaining the quality of the data sets published online. Design/methodology/approach The research approach bases itself on the adapted version of embeddedness theory and cybernetic model apart from the data sets–usability framework proposed in recent literature (Machova et al., 2018). Findings Findings from this study indicate that OGD initiative needs to be embedded in the social fabric of the country to ensure that the data sets are being reused by a myriad set of stakeholders for deriving social and economic value. Likewise, the linkages between the stakeholders (for instance, government, citizens, non-governmental bodies, private sector, etc.) should be fortified to enable the reuse of the data sets in an appropriate manner. Originality/value Maintenance of quality of the data sets holds paramount importance. Implicitly, efforts should be made on the part of all the stakeholders concerned that the data sets be qualitatively and quantitatively adequate. This paper concludes with limitations and further research pointers.

Adopting total quality management to enhance service delivery in medical records

2016 ◽  
Vol 26 (2) ◽  
pp. 140-169 ◽  
Author(s):  
Emmanuel Adjei ◽  
Monica Mensah
Keyword(s):  
Quality Management ◽  
Service Delivery ◽  
Total Quality Management ◽  
Medical Records ◽  
Team Work ◽  
Quality Of Services ◽  
Management Service ◽  
Total Quality ◽  
Content Type

Purpose The purpose of this study is to determine the extent to which total quality management (TQM) initiatives can improve the quality of services delivery at the medical records unit of the Korle-Bu Teaching Hospital (KBTH) to help meet the expectations and aspirations of patients and customers of the hospital. Design/methodology/approach This research adopted the survey strategy as its research design. The total study population consisted of 114 medical records staff of the KBTH. Questionnaires and personal observations were employed as the data collection instruments. The study recorded a response rate of 98 per cent. Data gathered from respondents were analysed in qualitative terms. Findings The overall finding of this study was that, although the medical records department of the KBTH had a fair degree of understanding on the benefits of TQM to records management service delivery, the exiting values for TQM did not meet the framework of good TQM practice, principles and standards. Research limitations/implications Even though the subjects for the study were from the biggest hospital in Ghana, the findings of this study may not be generalised to the whole country. Practical implications The study has demonstrated the need for the medical records department of the KBTH to have and develop good TQM standards to improve the quality of services to patients and varied customers of the hospital. Originality/value The literature reviewed indicated that this study is a maiden attempt to examine how TQM initiatives including sensitivity, customer satisfaction, commitment of top management, team work, effective leadership and participatory management, people development and effective and open communication can improve the quality of medical records service delivery at the KBTH in Ghana.

Critical success factors for total quality management implementation and implications for sustainable academic libraries

2020 ◽  
Vol 41 (6/7) ◽  
pp. 545-563
Author(s):  
Edward Asante ◽  
Patrick Ngulube
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Academic Libraries ◽  
Critical Success Factors ◽  
Success Factors ◽  
Total Quality ◽  
University Libraries ◽  
Content Type ◽  
Critical Success ◽  
Technical University

PurposeThe purpose of this study is to investigate the critical success factors for total quality management implementation and implications for sustainable academic libraries in Ghana. This study is part of a PhD project that focussed on selected technical university libraries in Ghana.Design/methodology/approachThis study adopted a quantitative approach to collect the data. Samples of 124 participants were involved in this study. PLS-SEM (Smart PLS3) software was used to analyse the data. Convergent, discriminant validity assessment was computed. Eight variables of critical success factors were tested in relation to total quality management implementation at selected academic libraries in Ghana.FindingsThis study established that out of the eight variables tested, six of them (i.e. top management commitment, employee innovation employee training, organisational culture, teamwork and effective communication, quality performance) indicated a significant positive relationship with total quality management implementation apart from strategic planning and human resource management.Research limitations/implicationsThis study was limited to eight variables as the critical success factors mentioned in the previous paragraph. The use of one methodology might be a limitation as the use of multimethod might have given a more comprehensive picture than the case. This study was limited to only technical university libraries in Ghana hence caution must be exercised when applying the results to contextually different academic environments. The results are applicable to academic universities library in Ghana and beyond if they are adjusted to suit the context.Practical implicationsThis study is timely as it may lead to effective total quality management implementation and the sustainability of technical university libraries in Ghana and Africa in general.Originality/valueThe proposed model can be used to enhance the smooth implementation of total quality management in academic libraries in general and Ghana in particular. The framework is termed as Eddie and Pat's Achievement of Quality Performance (EPAfQP) model.

Perubahan Budaya dan Tinjauan Islam terhadap Manajemen Mutu Terpadu Pendidikan Islam di Pondok Pesantren Daar El Manshur

2021 ◽  
Vol 3 (3) ◽  
pp. 319-341
Author(s):  
Ade Salamun ◽  
Maemunah Sa’diyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Cultural Change ◽  
Qualitative Method ◽  
Boarding School ◽  
Boarding Schools ◽  
Total Quality ◽  
Fully Integrated ◽  
Depth Interview

This study aims to provide an overview of the process of cultural change through total quality management in Islamic perspective carried out at Daar El Manshur Islamic Boarding School. The method of the study is qualitative method by using in-depth interview techniques with informants. This research was conducted at the Daar El Manshur Islamic Boarding School, Depok City, West Java. Data analysis was carried out using content analysis with the stages of reducing data, triangulating data, presenting data descriptively, and drawing conclusions/verification. The results showed that cultural change through total quality management at Daar El Manshur Islamic Boarding School was seen from 7 focuses. The focus of planning for Islamic boarding schools is still focused on current conditions. The focus of the organization is participatory by involving all individuals to improve the quality of education and to develop Islamic boarding schools. The focus of control is still in the form of monitoring and supervising each section based on the existing SOP. The focus of communication has been two-way communication. The focus of the decision is still reactive and not based on well planning even though decisions are made based on deliberation and consensus. The focus of functional management has not been fully integrated. The focus of quality management is still reactive because it is still in the stage of finding the best and most suitable method to be applied in Islamic boarding schools. Therefore, the process of cultural change at Daar El Manshur Islamic Boarding School has begun to occur.

Re-defining open government data standards for smart cities’ websites: a case study of selected cities

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Martin Lnenicka ◽  
Stuti Saxena
Keyword(s):  
Design Methodology ◽  
Smart Cities ◽  
Open Government ◽  
Data Standards ◽  
Content Type ◽  
Open Government Data ◽  
Government Data

Purpose The purpose of this paper is to study the select Smart Cities of Czech and Indian counterparts and assess the extent to which open government data (OGD) standards are being adhered to using select indicators. Design/methodology/approach This study integrates the benchmarking frameworks provided in literature on OGD and apply them to evaluate the OGD standards of the Smart Cities’ websites. Findings Whereas the Czech Smart Cities are relatively more advanced in their OGD initiatives, the Indian counterpart is far lagging behind in their endeavors. Originality/value While there are many studies on OGD and Smart Cities, there has been no study which seeks to appreciate if the OGD initiatives are being adhered to by the Smart Cities.

Total quality management and sustainability in the public service sector: the mediating effect of service innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ohoud Ali AlShehail ◽  
Mehmood Khan ◽  
Mian Ajmal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Public Service ◽  
Service Sector ◽  
Service Innovation ◽  
Abu Dhabi ◽  
Total Quality ◽  
Content Type ◽  
The Public ◽  
Sustainability Performance

PurposeThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the public service sector of the United Arab Emirates (UAE).Design/methodology/approachThe study employed an online survey to collect data from 400 employees working in eight selected UAE public service sector organisations located in Abu Dhabi. The collected data were analysed using structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in the UAE's public service sector.FindingsThe results show that TQM has a significant impact on service innovation and sustainability performance in the UAE's public service sector. Additionally, service innovation partially mediates the relationship between TQM and sustainability performance.Practical implicationsThe public service sector's TQM practices and service innovation in the UAE have a much greater impact on social and environmental sustainability than on economic sustainability performance. Adopting five dimensions of TQM (following the Abu Dhabi Award for Excellence in Government Performance [ADAEP] model) across the UAE's public organisations will enable government departments to deliver innovative services to its beneficiaries.Originality/valueThis study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation and sustainability performance in public sector organisations, particularly in developing countries such as the UAE, where the increasing efforts in TQM practices are still in their emerging stages, mainly targeting innovative service offerings and sustainable performance.

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