scholarly journals ICTs in hotel management: a research review

2019 ◽  
Vol 31 (9) ◽  
pp. 3583-3609 ◽  
Author(s):  
Reyes Gonzalez ◽  
Jose Gasco ◽  
Juan Llopis
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Hospitality Management ◽  
Research Review ◽  
Hotel Management ◽  
Content Type ◽  
Information And Communication ◽  
Hotel Sector ◽  
Hotel Managers ◽  
Selection Of

Purpose Hotels are dependent on information and communication technologies (ICTs) for both their internal management and their relationships with customers and the other stakeholders. Therefore, research on ICTs in the hotel sector has kept growing lately. The purpose of this paper is to offer a review of the literature dedicated to ICTs in hotel management by analyzing papers published in seven prestigious journals in the field of Hospitality Management. Design/methodology/approach The 147 papers analyzed – published over a 27-year period – have been studied according to a variety of criteria such as their research methods, perspective, statistics used, topics covered, technologies and authors and countries. Findings The conclusions suggest a promising future regarding both ICT applications for hotel management and research in this area. Research limitations/implications Concerning limitations, the most important one stems from the selection of works subject to examination because our analysis dealt with papers published in only seven journals, other publication sources have not been considered. Nevertheless, the present paper can prove useful both for researchers and hotel managers because new trends are emerging in both contexts with regard to technologies themselves as well as to some of their uses. Originality/value One of the most important contributions made with this work is the preparation of a list with the topics covered by the papers under examination. Moreover, no studies have to date specifically tried to identify the technologies used in hotel management by means of a literature review.

Analysis of e‐inclusion projects in Russia, Austria and Switzerland

2010 ◽  
Vol 7 (2) ◽  
pp. 72-84 ◽  
Author(s):  
Björn Niehaves ◽  
Ralf Plattfaut ◽  
Elena Gorbacheva ◽  
Peter H. Vages
Keyword(s):  
Digital Divide ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Decision Makers ◽  
Future Research ◽  
Content Type ◽  
Age Related ◽  
Information And Communication ◽  
Practical Implications ◽  
Selection Of

PurposeThe issue of digital divide is widely discussed in research as well as in practice. Today, especially senior citizens are excluded from the merits of using information and communication technologies (ICT). This paper aims to study municipal projects for an inclusive information society in Russia, Austria, and Switzerland.Design/methodology/approachIn this paper 50 cities are selected from each country studied based on three variables. In each city, all age‐related e‐inclusion projects are analyzed to find commonalities and varieties.FindingsResults show that in all countries the projects share several commonalities. However, project ideas are not shared internationally.Research limitations/implicationsThe research is limited by the selection of countries and cities. Future research should compare the results of other countries.Practical implicationsDecision makers in municipalities should look for successful e‐inclusion projects in other areas, not only nationally but also internationally.Originality/valueThis paper presents a first comparative analysis of e‐inclusion projects in several European countries.

From digital citizen to digital professional

Kybernetes ◽  
2019 ◽  
Vol 48 (7) ◽  
pp. 1463-1477
Author(s):  
Olga Marino ◽  
Jaime Andres Gutierrez ◽  
Sandra Aguirre
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Cutting Edge ◽  
Case Study Methodology ◽  
Content Type ◽  
Innovative Strategy ◽  
Global Issues ◽  
Wide Range ◽  
Information And Communication ◽  
Teaching Learning

Purpose This paper aims to propose and evaluate a pedagogically sound and innovative strategy to teach a higher education course that prepares future professionals to intelligently use information and communication technologies (ICTs) in their personal and professional lives. Design/methodology/approach The conceptual framework used for the design of the course was the socio-constructivism and activity theories. The implementation of the course was evaluated using the intrinsic case study methodology by including several instruments. Findings The pedagogical strategy proposed proved to be sound, as the evaluation showed that students were able to describe, use and propose innovative uses of a wide range of cutting-edge technologies in their both everyday lives and professional settings; they also had the skills to analyse the opportunities and challenges that these presented. Moreover, students liked this innovative way of learning and ended with a positive attitude towards ICT. Originality/value Although several courses prepare students to be digital citizens or use ICT to enhance the teaching-learning process, millennials are ill prepared to use cutting-edge technologies in an innovative, responsible and critical way in their future professions. The course that was designed is original in that it goes beyond preparing digital citizens to prepare professionals in any domain to use ICT in an informed and responsible way. Moreover, it is a documented, successful example of an undergraduate universal course in a highly important current society dimension. The authors believe that its pedagogical proposal could be transferred to courses dealing with other global issues such as the environment, economy and peace.

Twiga Hosting Ltd – providing affordable information and communication technologies services to small and medium enterprises

2011 ◽  
Vol 1 (4) ◽  
pp. 1-16
Author(s):  
Juma James Masele
Keyword(s):  
Information And Communication Technologies ◽  
Undergraduate Students ◽  
Success Factors ◽  
Small And Medium Enterprises ◽  
Innovation Management ◽  
Communication Technologies ◽  
Subject Area ◽  
Content Type ◽  
Information And Communication ◽  
Medium Enterprises

TitleTwiga Hosting Ltd – providing affordable information and communication technologies services to small and medium enterprises.Subject areaThe case describes the launch of Twiga Hosting Ltd, a company providing information and communication technology (ICT) services to the underserved small and medium enterprise (SME) sector in Tanzania and in a many countries in Africa.Study level/applicabilityThis case targets a range of audience from undergraduate students taking both Bachelor of Commerce and those taking Bachelor of Business Administration; and Postgraduate students taking business‐related courses. Nonetheless, the case may be used by all other learners of advanced studies in entrepreneurship and innovation management.Case overviewThe case addresses a number of issues including: Issues to be considered when starting an ICT enterprise. Strategic management. Business revenue models.Expected learning outcomes To impart/inculcate entrepreneurial insights in ICT and related areas. To make learners aware of the business growth opportunities in ICT ventures. The success factors for fruitful ICT ventures. To enable learners to identify challenges facing entrepreneurs in ICT ventures and the ways to overcome them.Supplementary materialsTeaching notes.

scholarly journals Value-driven engineering of E-maintenance platforms

2014 ◽  
Vol 25 (4) ◽  
pp. 568-598 ◽  
Author(s):  
Marco Macchi ◽  
Adolfo Crespo Márquez ◽  
Maria Holgado ◽  
Luca Fumagalli ◽  
Luis Barberá Martínez
Keyword(s):  
Information And Communication Technologies ◽  
Cost Benefit ◽  
Communication Technologies ◽  
Industrial Applications ◽  
Maintenance Management ◽  
Content Type ◽  
Positive Effects ◽  
A Value ◽  
New Information ◽  
Information And Communication

Purpose – The purpose of this paper is to propose a methodology for the engineering of E-maintenance platforms that is based on a value-driven approach. Design/methodology/approach – The methodology assumes that a value-driven engineering approach would help foster technological innovation for maintenance management. Indeed, value-driven engineering could be easily adopted at the business level, with subsequent positive effects on the industrial applications of new information and communication technologies solutions. Findings – The methodology combines a value-driven approach with the engineering in the maintenance scope. The methodology is tested in a manufacturing case to prove its potential to support the engineering of E-maintenance solutions. In particular, the case study concerns the investment in E-maintenance solutions developed in the framework of a Supervisory Control and Data Acquisition system originally implemented for production purposes. Originality/value – Based on literature research, the paper presents a methodology that is implemented considering three different approaches (business theories, value-driven engineering and maintenance management). The combination of these approaches is novel and overcomes the traditional view of maintenance as an issue evaluated from a cost-benefit perspective.

Understanding the gendered nature of developing country MSMEs’ access, adoption and use of information and communication technologies for development (ICT4D)

2020 ◽  
Vol 12 (3) ◽  
pp. 273-295
Author(s):  
Elisa Mohanty ◽  
Anindya Jayanta Mishra
Keyword(s):  
Information And Communication Technologies ◽  
Small And Medium Enterprises ◽  
Communication Technologies ◽  
Dark Side ◽  
Future Research ◽  
Power Dynamics ◽  
Content Type ◽  
Time Period ◽  
Information And Communication ◽  
Medium Enterprises

Purpose The widespread use of information and communication technologies (ICTs) has had a significant effect on various groups and communities of people including micro, small and medium enterprises (MSMEs) and their owners/managers. The current study aims to analyze recent literature regarding adoption of ICTs by MSMEs. Further, it tries to locate gender within this broader context of diffusion of ICTs among MSMEs. Design/methodology/approach Using the thematic analysis approach, the research articles pertaining to six leading journals on ICTs, gender and entrepreneurship published during the time period from 2011 to 2019 are reviewed. Findings The literature selected for the study has been discussed under two primary categories, viz. “adoption of information and communication technologies for development (ICT4D) for business purposes” and “insights on gender in ICT4D use by MSMEs.” Research limitations/implications The context-dependent nature of ICT use can enable future entrepreneurs to assess the scope of specific ICTs in given areas of operation. The gendered nature of ICTs helps to evaluate as well as question the empowerment potential of ICTs. The study emphasizes the need to account for historical specificities and transnational linkages in understanding access, adoption and use of ICT4D by women MSME entrepreneurs. Originality/value The study bridges together literature on ICT4D use by MSMEs and the role of gender in ICT-mediated entrepreneurial environments. While unraveling the interplay of power dynamics in such environments, the scope for future research in terms of tapping into the content of information exchanges and exploring the implications of “dark side of internet” for women MSME entrepreneurs is also indicated.

Logistics practices in healthcare organizations in Bogota

2018 ◽  
Vol 31 (3) ◽  
pp. 519-533 ◽  
Author(s):  
Nubia Velasco ◽  
Juan-Pablo Moreno ◽  
Claudia Rebolledo
Keyword(s):  
Information And Communication Technologies ◽  
Inventory Management ◽  
Case Study Research ◽  
Communication Technologies ◽  
Public Hospitals ◽  
Future Research ◽  
Healthcare Organizations ◽  
Content Type ◽  
Information And Communication ◽  
Cross Case Analysis

Purpose The purpose of this paper is to explore the current state of logistics practices in healthcare organizations in Bogota, Colombia. Design/methodology/approach The assessment is based on case study research using open interviews, focused interviews, a questionnaire and direct observations as sources of evidence. Seven Colombian health care settings are analyzed: four public hospitals and three private clinics. Cross-case analysis allows the identification of patterns regarding supply management, inventory management, replenishment and use of information and communication technologies. Findings Manual procedures, poor planning, little recognition from top management and a lack of specialized personnel characterize the current situation. Innovative practices with a potential to improve the efficacy of logistics activities are rare, particularly in public hospitals. Research avenues Future research could replicate this study in other Colombian cities, in order to generalize the results to the whole country. It could also be interesting to document successful and less successful implementations of innovative logistics practices in Colombian hospitals to guide and promote their adoption. Research limitations/implications The small number of cases considered, and the fact that the research is concentrated in one city, limits the generalizability of the results. Originality/value To the best of the authors’ knowledge, this research is the first to explore the state of healthcare logistics practices in Colombia.

scholarly journals Expert System for the Selection of the Rational Method for Collecting and Processing Information During Russian Census Based on Geographical and Socio-Economic Characteristics of Regions

2020 ◽  
Vol 17 (3) ◽  
pp. 67-78
Author(s):  
O. V. Manzhula
Keyword(s):  
Mobile Devices ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Statistical Information ◽  
Rational Method ◽  
Population Census ◽  
Primary Processing ◽  
The Public ◽  
Information And Communication ◽  
Selection Of

The article considers the issues of using new information and communication technologies (ICTs) when conducting the Russian Census related to the introduction of mobile devices and the Internet, which provide new opportunities for improving the quality and timeliness of the collecting and primary processing of statistical information about the population.In 2010, the Russian Census was conducted in the Russian Federation, which had many differences from previous censuses. All the technological stages of Russian Census – 2010 were automated starting from the development of machine-readable forms of census questionnaires and up to the preparation of publications of its outcomes.In the course of the trial population census held in 2018, ROSSTAT first combined the use of the Internet and mobile devices for collecting the information about the population. So, from October 1 to October 10, 2018 an online census was conducted for the whole country. Then, from October 11 to October 14, 2018 the information collected during the online census was processed, from October 15 to October 31, 2018, a survey was conducted by census takers in the regions of the trial population census – 2018 with the use of tablets and machine-readable documents. However, as the experience of the trial population census – 2018 demonstrated, one method of collecting information about the population cannot be equally efficient in all regions of Russia, due to the different attitude of the population to the methods of collecting information, as well as the conditions for the availability of information and communication technologies (ICTs) to the population in each region.The experience gained indicates the need for each region to choose the method of collecting and primary processing of statistical information about the population for each region based on a combination of Internet, mobile and traditional technologies that is adaptive to the regional conditions of the population census (remoteness and inaccessibility of some regions, the unreadiness of individual segments of the population to use modern ICTs for collecting information, Internet accessibility in various regions, different attitude of the population to census methods). The solution of this problem is an important condition for increasing the coverage of the population, the accuracy and reliability of the results and reducing the cost of conducting a census in each subject of Russia.The use of new information and communication technologies related to introduction of mobile devices and the Internet opens up new opportunities for improving the quality and timeliness of the collection and primary processing of statistical information about the population. However, with the development of census technologies, the number of alternative options for organizing it is growing. All this makes it necessary to justify the selection of a rational method of collecting and primary processing of statistical information about the population based on the regional characteristics of the development and accessibility of ICT, the consent of the population to interact with public authorities through the Public Services Portal, availability of ICTs in households. The validity of this choice is associated with the use of methods and decision-making models that are adequate to the peculiarities of the task.Purpose. Development of models for the selection of the rational method of collecting and primary processing of information of the Russian Census for each region of Russia using mobile devices and Internet technologies that correspond to the existing technological environment and the specificities of organizing Russian Census processes.Materials and methods. In the process of performing the preset tasks, methods of system and statistical analysis, expert assessment and systems, the fuzzy-set theory and cluster analysis were used. Calculations were carried out using MS Excel application software packages and IBM SPSS STATISTICS statistical software package.Results. The scientific article describes the developed expert system and models for substantiating a rational method of collecting and processing primary information in each Russian region based on their clustering according to the features characterizing the level of ICT development and their accessibility to the population in each region, the population's consent to cooperate with governmental authorities through the Public Services Portal, accessibility of ICT use in households and identifying the compliance of possibilities provided by alternative methods of collecting and processing the information on the population to the characteristics of readiness of the population, census personnel and territorial state statistics agency for conducting a census using modern ICTs and the limitations on the cost of conducting Russian Census in each region.Conclusion. The paper discusses the methodology that allows for the implementation of basic concept of the Russian Census, which is to ensure maximum coverage of the population while making informed management decisions on the choice of methods for collecting and primary processing of Russian Census information in each region of Russia, taking into account regional characteristics of the development and accessibility of ICTs, the consent of the population to interaction with public authorities through the Public Services Portal, access to ICTs in households.

scholarly journals Pedagogical conditions for the formation of professional competence of future Specialists Majoring in information and communication technologies

2019 ◽  
pp. 84-91
Author(s):  
Alla Hafiiak ◽  
Marina Dyachenko-Bohun ◽  
Olexander Mikheienko ◽  
Andrii Tkachenko
Keyword(s):  
Higher Education ◽  
Information And Communication Technologies ◽  
Professional Competence ◽  
Education Institution ◽  
Communication Technologies ◽  
Educational Process ◽  
Information Selection ◽  
Cognitive Information ◽  
Information And Communication ◽  
Selection Of

The article describes the creation of pedagogical conditions for the formation of professional competence of the future specialists majoring in information and communication technologies. The purpose of this article is to investigate the conditions facilitating the formation of professional competence of future specialists majoring in information and communication technologies, to create and use application software aimed at increasing the efficiency as well as the degree of automation for providing educational services. According to the purpose, the following tasks have been assigned: pedagogical conditions for the formation of the professional competence of future specialists majoring in information and communication technologies have been proposed; the complex of circumstances necessary for ensuring positive dynamics in the formation of the professional competence of future specialists majoring in information and communication technologies has been studied; some ways of improving the formation of the professional competence of future specialists majoring in information and communication technologies have been considered; the ways of raising the professional skills level (proficiency level) of higher education applicants through the development of software applications for educational purposes have been analysed; the project alongside with the software that automates and optimizes the tasks of the subjects of the educational process as well as provides an opportunity to receive relevant and timely information concerning the organization of the educational process have been elaborated; a client-centred education schedule for students of higher education institutions has been developed, taking into account the specificities of the optimal online route. The project includes the following stages: preparatory (cognitive-information), selection of days, time, audience (issues), hierarchyzation of these issues, selection of starting and ending points of the route, after which the route scheme and its optimization are developed. The development of the route scheme and the elaboration of its software are inextricably linked parallel processes. Keywords: information system, specialists, software, higher education institution, information and communication technologies.

Digital sustainability: how information and communication technologies (ICTs) support sustainable development goals (SDGs) assessment in municipalities

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Daielly Melina Nassif Mantovani Ribeiro ◽  
Flavio Hourneaux Junior ◽  
Cristiana Lara Lara Cunha ◽  
Patricia Taeko Taeko Kaetsu ◽  
Patricia Fernanda Dionizio-Leite ◽  
...  
Keyword(s):  
Sustainable Development ◽  
Information And Communication Technologies ◽  
Public Management ◽  
Sustainable Development Goals ◽  
Grey Literature ◽  
Communication Technologies ◽  
Sustainable City ◽  
Content Type ◽  
Information And Communication ◽  
Development Goals

Purpose This paper aims to discuss the role of information and communication technologies (ICTs) in the effective assessment of the sustainable development goals (SDGs) related to smart and sustainable city initiatives. Design/methodology/approach The study is based on a systematic review of the literature within the Web of Science and Scopus databases, comprising the studies about ICTs related to smart and sustainable city initiatives and sustainable assessment. Findings The main results point out that there are several different ways of assessing SDGs performance related to ICTs use in smart and sustainable city initiatives. However, the effectiveness of these assessments can be questioned. The intensive use of technology understood as the core of smart and sustainable cities does not imply an improvement in sustainability unless these technologies are strategically addressed to underpin those objectives. Moreover, not all SDGs have considered the use of ICTs in their targets. Research limitations/implications The scope of the study is limited to “how” the information is used and managed, rather than analysing the sustainable performance itself. As a limitation, the findings and conclusions do not consider other sources of studies, such as grey literature. Practical implications This study suggests some requirements for providing better and more reliable sustainable assessment, making smart and sustainable city initiatives more correlated with the SDGs. Social implications By acknowledging the difficulties associated with SDGs assessment, concerning the municipal level, the study offers valuable insights into the effectiveness of public policies and public management. Besides, the findings shed some light on if and how the use of ICTs can effectively enhance sustainable development issues. Originality/value This study offers valuable contributions to the literature by providing a collection of insights regarding how the ICTs may genuinely lead to a sound assessment of sustainable development, especially regarding the SDGs.

Information and Communication Technologies Investments in Hotel Industry

2018 ◽  
Vol 2 (2) ◽  
pp. 1-16
Author(s):  
Pedro Anunciação ◽  
João David Rocha
Keyword(s):  
Information And Communication Technologies ◽  
New Technologies ◽  
Communication Technologies ◽  
Apparent Lack ◽  
Analysis And Evaluation ◽  
Economic Organizations ◽  
Depth Analysis ◽  
Information And Communication ◽  
Business Profit ◽  
Hotel Managers

Many economic organizations are pressured by the need to invest in information systems (IS). In the particular case of the hospitality industry, these investments generally seek to innovate services, increase organizational efficiency, and increase of business profit, among other aspects. Although hotel managers tend to evaluate these investments from these objectives, the complexity associated with the introduction of ICT amplifies the complexity and difficulty of their evaluation. The apparent lack of objectivity often found in the analysis and evaluation of investments in IS/ICT justifies the opportunity of this study. In this sense, a more thorough and in-depth analysis could be done to clarify the way in which hotel managers evaluate these investments. This study began by identifying the most relevant new technologies and, understand the objectives associated with the investments. Through the methodology of the Focus Group, the authors tried to carry out a current reading of reality, by identifying the relevance of technological innovations in the activities developed.

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