Conceptions of quality as family resemblances

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mark Francis ◽  
Ron Fisher ◽  
Malin Song
Keyword(s):  
Empirical Studies ◽  
Necessary Condition ◽  
Future Research ◽  
Research Approach ◽  
Research Issues ◽  
Content Type ◽  
Business Outcomes ◽  
Family Resemblances ◽  
Dualistic Ontology ◽  
Practical Implications

Purpose To consider how quality should be conceptualized to improve understanding for researchers and practitioners, some researchers have discussed quality in terms of an essence or necessary condition. Others have regarded quality as individual and experiential, based on differences in actors’ conceptions of quality. This paper aims to resolve the tension caused by these competing views and propose an appropriate method for future research in the area of quality. Design/methodology/approach In many studies, researchers have attempted to understand quality in terms of necessary conditions or through a dualistic ontology. At the same time, an increasing number of researchers have emphasized its experiential nature while discussing quality in conjunction with meeting customers’ expectations. This study investigates how quality can be understood using a conceptual framework based on family resemblances. Findings There is no necessary condition or essence by which quality may be conceptualized or defined. This finding resolves the tension that has arisen from the simultaneous search for a common feature and the assertion that quality is experientially created by individuals. The research also highlights that the nature of quality may differ between people, time and place, or some aspects of it may be the same. Regarding quality in terms of family resemblances accommodates actors’ different conceptions of quality. Phenomenography is proposed as an appropriate research approach with its focus on the qualitatively different ways in which actors make sense of phenomena in their lifeworld. Research limitations/implications Understanding quality as a family of attributes, and using phenomenography as method, provides methodological clarity to long-standing research issues. Using the approaches outlined in this study will enable empirical studies of quality, in any context, to be conducted soundly and relatively quickly. It will also provide a more inclusive and holistic set of meanings based on the experiences of individuals. Practical implications The research provides important insights for researchers and practitioners through clearer conceptions of quality. These include the ability to plan and deliver business outcomes that are more closely aligned with customers’ expectations. Understanding the conceptions of quality, as experienced and determined through family resemblances, has clear implications for researchers and practitioners. Originality/value Understanding actors’ conceptions of quality through the lens of family resemblances resolves long-standing research issues. Using phenomenography as method is innovative, as it is an emerging research approach in the business domain.

scholarly journals Conceptions of value as family resemblances

2016 ◽  
Vol 19 (4) ◽  
pp. 378-394
Author(s):  
Ron Fisher ◽  
Mark Francis ◽  
Andrew Thomas ◽  
Kevin Burgess ◽  
Katherine Mutter
Keyword(s):  
Empirical Studies ◽  
Common Factor ◽  
Necessary Condition ◽  
Research Approach ◽  
Research Issue ◽  
New Approach ◽  
Content Type ◽  
Business Outcomes ◽  
Family Resemblances ◽  
Customer Values

Purpose The purpose of this paper is to consider value as individual and experiential, based on the relationships between conceptions of value, rather than attempting to identify a common factor. The authors use the term “family” to represent the relationships between conceptions of value and provide a philosophical basis that underpins this. The authors also propose an appropriate method for researching value as family resemblances. Design/methodology/approach In this conceptual paper, the authors propose a new approach to understanding the nature of value in terms of family resemblances. In many marketing studies, value is described as being phenomenologically based, with an increasing number also emphasizing its experiential nature. Attempts to conceptualize value phenomenologically lead to tension between the search for an essence and the qualitatively different ways in which value is experienced by individuals. The authors propose phenomenography as a research approach that accommodates value based on differences rather than essences. Findings Recognizing that there is no necessary condition or essence by which value may be defined resolves the tension that has arisen from the simultaneous search for a common feature and the assertion that value is experientially created by individuals. The research also highlights that the nature of value may differ between people, time and place or some aspects of it may be the same. Regarding value in terms of family resemblances accommodates actors’ different conceptions of value. Phenomenography is an appropriate approach to operationalize conceptions of value in terms of family membership. Research limitations/implications Understanding value as a family, and using phenomenography as method, provides methodological clarity to a long-standing research issue. Using the approaches outlined in this study will enable empirical studies of the nature of value in any context to be conducted soundly and relatively quickly. It will also provide a more inclusive and holistic set of values based on the experiences of individuals. Practical implications The research provides important insights for practitioners through clearer conceptions of value. These include the ability to plan and deliver business outcomes that are more closely aligned with customer values. Understanding the conceptions of value experienced by actors in marketing, as determined through family resemblances, has clear implications for researchers and practitioners. Originality/value Understanding actors’ conceptions of value through the lens of family resemblances resolves a long-standing research issue. Using phenomenography as method is an approach seldom used in marketing that addresses the need for increased use of qualitative research in marketing.

Drivers, types and value outcomes of customer-to-customer interaction

2018 ◽  
Vol 28 (6) ◽  
pp. 710-732 ◽  
Author(s):  
Kristina Heinonen ◽  
Elina Jaakkola ◽  
Irina Neganova
Keyword(s):  
Customer Value ◽  
Empirical Studies ◽  
Service Research ◽  
Future Research ◽  
Content Type ◽  
Integrative Framework ◽  
Customer Interaction ◽  
Interaction Research ◽  
Practical Implications

PurposeCustomer-to-customer (C2C) interaction plays a significant role in service. The purpose of this paper is to identify the drivers that motivate customers to interact with other customers, the interactions through which customers affect other customers and the value outcomes of C2C interactions for the participants.Design/methodology/approachThe paper is based on a systematic literature review of C2C interactions. The authors analyzed 142 peer-reviewed articles to synthesize existing knowledge about C2C interactions. A generic value framework is used to categorize earlier research and reveal areas for further research.FindingsThe main outcome of this study is an integrative framework of C2C interaction that bridges C2C interactions and customer value. The findings indicate customer-, firm- and situation-induced drivers of C2C interactions. Outcome- and process-focused C2C interactions are identified to result in functional, emotional and social value outcomes. Avenues for additional research to explore issues related to current technology-saturated service settings are proposed.Research limitations/implicationsThe paper proposes an agenda for future research to extend the C2C interaction research domain and explore how such interactions create value for the customer. The role of the service provider is not explicitly addressed but is an important area for further research.Practical implicationsCompanies can use the framework to understand how they can become involved in and support beneficial C2C interaction.Originality/valueThis paper reviews empirical studies on C2C interaction, offering a systematic review of C2C interaction and producing an integrative framework of C2C interaction. It identifies a research agenda based on the framework and on topical issues within service research and practice.

Intelligence and job satisfaction in the USA and China

2014 ◽  
Vol 9 (3) ◽  
pp. 232-244 ◽  
Author(s):  
Cassandra Thompson ◽  
Samuel Lane
Keyword(s):  
Job Satisfaction ◽  
Empirical Studies ◽  
Negative Relationship ◽  
Future Research ◽  
Turnover Rates ◽  
Content Type ◽  
The Usa ◽  
Different Cultures ◽  
The Relationship ◽  
Practical Implications

Purpose – This study aims to evaluate both intelligence and job satisfaction of workers in the USA and China. Each topic will be studied individually, first, to determine the relationship between intelligence and job satisfaction. The statistics between China and the USA will then be compared and contrasted to assess how different cultures will affect emotional intelligence and job satisfaction of those in the workforce. Design/methodology/approach – A review of the empirical studies on intelligence and job satisfaction was performed and used to develop a model to guide future research. Findings – There is a negative relationship between intelligence and job satisfaction in the USA, but no studies have been done to compare both constructs cross-culturally. Research limitations/implications – The proposed study can be used to gain an understanding of the relationship between intelligence and job satisfaction across different cultures. Practical implications – The link between job satisfaction and intelligence can be used by employers to determine information about other aspects of their business, such as turnover rates of productive employees. Originality/value – Although there has been some research on the relation between intelligence and job satisfaction, notably by Ganzach (1998), very little has been done across cultures.

Knowledge effects on the exploratory acquisition of wine

2015 ◽  
Vol 27 (2) ◽  
pp. 84-102 ◽  
Author(s):  
Debbie Vigar-Ellis ◽  
Leyland Pitt ◽  
Albert Caruana
Keyword(s):  
Marketing Strategies ◽  
Future Research ◽  
Sample Population ◽  
Research Approach ◽  
Content Type ◽  
Marketing Activities ◽  
Purchasing Behaviour ◽  
Relationship Of ◽  
Question Formats ◽  
Practical Implications

Purpose – This paper aims to determine whether exploratory wine purchasing behaviour is affected by consumers’ objective and subjective wine knowledge. Design/methodology/approach – A questionnaire was developed using recognised scales for exploratory consumer tendencies, objective and subjective wine knowledge. The survey was administered using the MTurk platform. A factor analysis was first used to test the psychometric properties of the measures of the three constructs. Once the robustness of the measures was ascertained, cross-tabulations and testing via ANOVA’s of the demographics of age, gender, weekly wine consumption and education on the constructs was undertaken. In addition the causal relationship of subjective and objective wine knowledge on exploratory purchase behaviour was investigated via the use of multiple regression analysis. Findings – The results show that consumers with more real (objective) knowledge of wines are more likely to participate in exploratory wine purchasing. Objective wine knowledge is greatest amongst older consumers and those who consume more wine. Research limitations/implications – While attempts were made to limit biases due to the research approach, the results may lack generalisability because a US sample only, was used. Recommendations for future research extending the sample population as well as for changes to the question formats are suggested. Practical implications – The findings of this study have implications for wine marketers in that marketing strategies and activities (labelling, distribution, media, etc.) may need to be adapted depending on the exploratory purchasing behaviour and wine knowledge of their target customers. Originality/value – Exploratory wine acquisition behaviour is important to wine marketers. This behaviour encourages trial but, at the same time, impacts brand loyalty. This paper identifies the characteristics of consumers in terms of wine knowledge, consumption and demographics most likely to exhibit this behaviour and provides support for the need for marketers to identify these consumers and adapt their marketing activities targeting them.

scholarly journals Exploring sustainable post-end-of-life of building operations

2019 ◽  
Vol 26 (4) ◽  
pp. 689-722 ◽  
Author(s):  
Ruchini Senarath Jayasinghe ◽  
Raufdeen Rameezdeen ◽  
Nicholas Chileshe
Keyword(s):  
End Of Life ◽  
Information Flow ◽  
Thematic Analysis ◽  
Empirical Studies ◽  
Descriptive Analysis ◽  
Future Research ◽  
Content Type ◽  
Future Research Agenda ◽  
Conceptual Research ◽  
Practical Implications

Purpose The purpose of this paper is to explore the synergies between post-end-of-life of building (PEoLB) concepts and operations to achieve sustainability. Design/methodology/approach A systematic literature review (SLR) was conducted using 65 articles published between 2006 and 2017, and it has been subjected to descriptive and thematic analysis. Findings The descriptive analysis revealed that the majority of the articles were about (60 per cent) PEoLB operations, followed by (23 per cent) PEoLB concepts. Only 17 per cent of the articles have dealt with PEoLB-related strategic approaches. The thematic analysis elaborated on the literature development; interrelationships between PEoLB concepts and operations; impediments of introducing sustainability on these operations, remedial measures and information-based strategic approaches to achieve sustainability. Based on the findings, a conceptual framework for sustainable PEoLB operations is proposed. Furthermore, four areas of potential future research are discussed. Research limitations/implications This study presents a future research agenda including best practices to plan PEoLB operations and the development of optimisation models, risk management and information-based strategic approaches. Practical implications The proposed conceptual research framework triggers and nurtures potential pathways to introduce sustainable PEoLB operations under sound information flow. This could create a basis for future empirical studies in filling the identified gaps in literature. The framework could also assist practitioners in mitigating risks associated with transportation, storing and contamination of salvaged materials through enhanced information flow. In addition, the framework provides some managerial guidance to organisations seeking ways of establishing sustainability during reverse logistics (RL) operations. Originality/value This paper presents an SLR of an emerging area of research that encapsulates closed-loop supply chain through sustainable RL operations. The study highlights the interrelationships between PEoLB concepts and operations. It develops a robust approach to effectively manage the PEoLB operations underpinned by a sound information flow to facilitate sustainability.

A systematic review of halal supply chain research: to where shall we go?

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nurul Indarti ◽  
Andy Susilo Lukito-Budi ◽  
Azmi Muhammad Islam
Keyword(s):  
Supply Chain ◽  
Success Factors ◽  
Citation Rate ◽  
Empirical Studies ◽  
Research Review ◽  
Future Research ◽  
Content Type ◽  
Publish Or Perish ◽  
Research Themes ◽  
Practical Implications

Purpose This study aims to explore existing study trends in the halal supply chain (HSC) field as an extension of supply chain studies. Upon examining multiple journal ranks and citation profiles, these trends cover research themes, methodologies, settings (country and data analysis level) and their interactions. Design/methodology/approach The study followed a systematic, mixed-method review to pinpoint the HSC research themes. The Publish or Perish software, with specific criteria, was used to retrieve and filter 87 HSC articles from 2009 to 2019 from the Google Scholar database. Then, an input–process–output framework was used to classify and discuss potential future research. Findings This study concludes that HSC research is still in early development. Five themes consisting of 24 different topics were found: the engagement process, quality control assurance, critical success factors, the production and distribution process and HSC operations support. Most of the HSC studies followed conceptual and qualitative interview methods, with special reference to Muslim-majority countries and organization-level analysis. Within one decade, the number of HSC publications grew significantly, though their presentation is mainly in unindexed journals and their citation rate is low. This study thus proposes three main future HSC research points: HSC consequences, processes and antecedents. Practical implications Possible practical implications can be expected from the authors’ proposed empirical studies as guidelines to formulate and promote HSC implementation. Originality/value No comprehensive HSC research review exists in the literature. This study intends to fill this void by charting cumulative knowledge and proposing a roadmap for future research endeavors.

The labour disputes of Chinese posted workers in the B&R countries

2020 ◽  
Vol 43 (1) ◽  
pp. 209-225
Author(s):  
Dong Yan ◽  
Yixuan Wu
Keyword(s):  
Industrial Sector ◽  
Future Research ◽  
Research Approach ◽  
Labour Law ◽  
Chinese Enterprises ◽  
Content Type ◽  
Foreign Labour ◽  
Chinese Workers ◽  
Labour Disputes ◽  
Practical Implications

PurposeThis study aims to decrypt the efforts made by Chinese people's courts nationwide to protect the rights of Chinese posted workers in the Belt & Road (B&R) countries by investigating labour litigation cases with an extraterritorial application of Chinese labour law (under the “doctrine of overriding mandatory labour rules”).Design/methodology/approachThis study collected all labour litigation from 2014 to 2018 brought forward by Chinese posted workers in Chinese courts against Chinese enterprises regarding the performance of employment contracts in the B&R countries where Chinese labour laws were mandatorily applied under the doctrine of overriding mandatory labour rules. The study adopted a qualitive research approach to analyse the compiled cases to explore their characteristics and effects.FindingsThis study found that the volume of labour disputes in the B&R countries had a somewhat positive correlation to the amount of investment from China. However, this correlation was rather superficial when compared with the correlation to the type of industrial sector (e.g. the construction sector) and to the claim category (e.g. remuneration claims). Moreover, labour disputes in both the B&R countries and China shared a great deal of similarity with regard to their concentration in certain sectors and in certain types of claims. Therefore, mandatorily applying Chinese labour law could be convenient for Chinese workers returning from abroad who seek remedies and could allow Chinese judges to issue affirmative decisions regardless of the territory in which the worker was posted.Research limitations/implicationsThe cases collected by this study were limited to those filed in China by Chinese workers who were hired by Chinese enterprises and sent to work in the B&R countries and did not include those filed in the B&R countries by Chinese posted workers. Future research should therefore attempt to gather a broader range of labour disputes to further clarify the issues and need for labour protection for Chinese posted workers in the B&R countries.Practical implicationsThis study argues that the doctrine of overriding mandatory labour rules is not entirely unproblematic because it might arbitrarily rule out the standards set by foreign labour legislation that could be more favourable to workers or offer them greater protection. Therefore, giving judges a certain degree of discretion is imperative to allow them to apply foreign labour standards when they have been proven to benefit workers.Originality/valueApart from a handful of reports on individual cases, there have been very few empirical studies regarding the general picture of labour protection for Chinese posted workers in the B&R countries. This study has adopted a novel approach to collect information on labour disputes in the B&R countries and to facilitate a qualitative analysis to test the practical implications of the doctrine of overriding mandatory labour rules.

The disruption of blockchain in auditing – a systematic literature review and an agenda for future research

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rosa Lombardi ◽  
Charl de Villiers ◽  
Nicola Moscariello ◽  
Michele Pizzo
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Empirical Studies ◽  
Theory And Practice ◽  
Future Research ◽  
Content Type ◽  
Main Research ◽  
Research Areas ◽  
The Impact ◽  
Practical Implications

PurposeThis paper presents a systematic literature review, including content and bibliometric analyses, of the impact of blockchain technology (BT) in auditing, to identify trends, research areas and construct an agenda for future research.Design/methodology/approachThe authors include studies from 2010 to 2020 in their structured literature review (SLR), using accounting journals on the Scopus database, which yielded 40 articles with blockchain and auditing at its core.FindingsOne of the contributions of the authors’ analyses is to group the prior research, and therefore also the agenda for future research, into three main research areas: (1) Blockchain as a tool for auditing professionals to improve business information systems to save time and prevent fraud; (2) Smart contracts enabling Audit 4.0 efficiency, reporting, disclosure and transparency; (3) Cryptocurrency and initial coin offerings (ICOs) as a springboard for corporate governance and new venture financing. The authors’ findings have several important implications for practice and theory.Practical implicationsThe results of this study emphasise that (1) the disruption of blockchain in auditing is in a nascent phase and there is a need for compelling empirical studies and potential for the involvement of practitioners; (2) there may be a need to reconsider audit procedures especially suited for digitalisation and BT adoption; (3) standards, guidelines and training are required to pivot towards and confront the challenge BT will represent for auditing; and (4) there are two sides to the BT coin for auditing, enthusiasm about the potential and risk upon implementation. These practical implications can also be seen as a template for future research in a quest to align theory and practice.Originality/valueThe authors’ SLR facilitates the identification of research areas and implications, forming a useful baseline for practitioners, professionals and academics, as they draft the state of the art on the disruption of blockchain in auditing, highlighting how BT is changing auditing activities and traditions.

India – an untapped market for halal products

2019 ◽  
Vol 10 (3) ◽  
pp. 981-1002
Author(s):  
Yusuf Hassan ◽  
Anirban Sengupta
Keyword(s):  
Empirical Studies ◽  
Past Research ◽  
Research Approach ◽  
Muslim Population ◽  
Content Type ◽  
Case Research ◽  
Attractive Option ◽  
Limited Scale ◽  
Increased Sensitivity ◽  
Practical Implications

Purpose India has an over-180-million Muslim population, which makes it an ideal marketplace for halal products. However, not much research has been done to understand the opportunities and challenges pertaining to halal business in India. The purpose of this study is to explore and examine how halal products are perceived by the Indian consumer and how these products are creating values for a larger consumer base. Design/methodology/approach The paper opted for an exploratory study using an inductive approach. To understand the peculiarities of the issue, the authors also used the case-research approach to develop a broader understanding of the topic. Findings Findings of this study show that the market and consumers are increasingly becoming more aware of halal products in India. Further, the demand for such products is no longer limited to Muslims. Halal products have also become an attractive option for consumers, as they are also addressing safety and environmental concerns. This is an essential factor for a flourishing certification business in India. Research limitations/implications A limitation of this study is a quantitative study which could have been conducted to confirm the findings of this research. Further, the sample was limited to participants in the age group of 21-30 years. Older people might share a different perspective on halal products because they are believed to be more experienced and socially conscious. Further, our cases were limited to a certifying agency and cosmetics agencies. Practical implications One important implication of this study is that it reaffirms the success of Islamic branding in the India context. Though this research was carried out on a limited scale, it opens up opportunities to examine the halal phenomenon in more detail. Acceptability of halal products among non-Muslims is a sign of growing tolerance among different communities to accept and adopt culture and practices of a different religion in their daily living. Social implications The authors have observed that halal products and Islamic branding as a whole can positively help in reshaping the image of Islam across the globe. Observations such as identifying halal products being eco-friendly reflects the increased sensitivity among the consumers in the developing nations, which were earlier a behavior common among the Westerners. Originality/value To the best of the authors’ knowledge, no other study has been done to explore the halal product market and consumers’ perception in the Indian context. This is particularly an important contribution because India is a home for over 180 million Muslims and a marketplace worth trillions of dollars. Further, past research in the area of religious marketing was limited to conceptual papers. This paper is an attempt to re-initiate discussion through empirical studies on Islamic branding in the emerging economies context.

A systematic review of the production chain of the Arapaima gigas, the giant fish of the Amazon

2020 ◽  
Vol 31 (2) ◽  
pp. 349-363 ◽  
Author(s):  
Gleriani Ferreira ◽  
Jacques Marcovitch ◽  
Adalberto Luis Val
Keyword(s):  
Broad Spectrum ◽  
Empirical Studies ◽  
Single Species ◽  
Amazon Region ◽  
Future Research ◽  
Production Chain ◽  
Content Type ◽  
General Overview ◽  
Arapaima Gigas ◽  
Practical Implications

Purpose The development of the Amazon region depends on the organisation and improvement of production chains able to benefit forest species and animals. The purpose of this paper is to map and categorise the studies developed on the Arapaima gigas, a commercialisable fish native to the Amazon, responding to the following research questions: first, which links of the production chain have most of the studies on the pisciculture of the Amazon region? Second, is environmental performance being approached in studies on production chains in the Amazon region? To reach the objective, the authors used the systematic literature review (SLR) method. The authors analysed a sample of 121 articles published in 95 journals between 1981 and 2018. The research contains bibliometric and contents analyses. The main conclusions include the identification of various possibilities of studies throughout the different production chains in the Amazon region; the multidisciplinarity of research on a single species in the Amazon region; the importance of empirical studies in the construction of knowledge about the natural behaviour of the species; the need for integration and sharing of knowledge to create an efficient and competitive production chain. As a limitation, this study encompasses a broad spectrum of issues in the literature, therefore, it was only possible to offer a general overview of these issues. At the same time, this broad and intentional approach presents a comprehensive framing of the themes and phenomena that occur at each link of the production chain of Amazon fish farming. Design/methodology/approach This research consists in an SLR with organised, transparent and replicable procedures as recommended in the literature (Littell et al., 2008). The SLR is suited to the mapping of areas where there is a high level of uncertainty and new studies are necessary (Petticrew and Roberts, 2006). This research method is especially useful when dealing with a large volume of information (Tranfield et al., 2003). The use of SLR limits researcher bias by trying to evaluate and select relevant studies on the study theme (Petticrew and Roberts, 2006). Findings There are a number of possibilities for studies of the different production chains in the Amazon region; the results of mapping the production chains help to prioritise “what” should be researched in the Amazon region to promote more effective impacts for all stakeholders; research on pisciculture in the Amazon region can be used as a diagnostic tool for public policy formulators; the development of corporate environmental management is intrinsically linked to the process of analysis and understanding of the operations and costs that arise in different links of the production chain. Research limitations/implications As a limitation, this study encompasses a broad spectrum of issues in the literature, therefore, it was only possible to offer a general overview of these issues. Practical implications In terms of practical implications, it is possible to note that the dispersion of themes found in this study confirms the plurality of the richness of the Amazon and suggests that research institutions should be able to commit to the drafting of integrated planning of science, as well as compilation of the results reached. It is also important to highlight Brazil’s role in the leadership of research in the Amazon region compared to other countries. Originality/value The aim of the paper was twofold: to supply a focussed review of the literature on the production chain of a species in Amazon pisciculture and to identify a research agenda capable of overcoming the gaps that impede the development of this chain. More specifically, this study reviewed the available research on the chain in question to analyse the links that have the largest volume of studies and to orient future research.

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