scholarly journals Document delivery demand and service review at the University of Kent

2015 ◽  
Vol 43 (2) ◽  
pp. 98-103 ◽  
Author(s):  
Matthias Werner
Keyword(s):  
Design Methodology ◽  
Statistical Data ◽  
User Feedback ◽  
Interlibrary Loan ◽  
Content Type ◽  
Document Delivery ◽  
The Past ◽  
High Level ◽  
The University ◽  
Document Delivery Service

Purpose – This paper aims to investigate the document delivery demand at the University of Kent and describes the recent changes to the document delivery service and their impact. Design/methodology/approach – Statistical data from 2007 to 2015 and user feedback have been examined. Findings – There is a combination of reasons behind the high level of demand for interlibrary loan (ILL) material at the University of Kent, most notably the specific needs of users and library policy regarding document delivery. Originality/value – A study of one of the very few UK universities to experience an increase in ILL in the past few years.

A framework for Interlibrary-loan implementation (in one semester)

2015 ◽  
Vol 43 (1) ◽  
pp. 18-21 ◽  
Author(s):  
John Irwin ◽  
Sharon Favaro
Keyword(s):  
User Experience ◽  
Staff Training ◽  
Design Methodology ◽  
Selection Process ◽  
Interlibrary Loan ◽  
Content Type ◽  
Document Delivery ◽  
The University ◽  
Loan System ◽  
New System

Purpose – The purpose of this paper is to provide a framework for implementing and “going live” with a new interlibrary loan system (ILL), ILLiad Document delivery system and RAPID ILL, in one semester. Design/methodology/approach – This paper provides a framework for implementing ILLiad and RAPID ILL through conducting a needs assessment, review of the existing practices and selection process of hardware/software, collaboration with stakeholders within the library and university for implementation, training and “going live”. Findings – This paper demonstrates how to implement a new interlibrary system in one semester. There are many benefits to implementing and “going live” in one semester. Staff training coupled with “going live” is essential to retain the new skill set and put it into practice. Finally, the most immediate and important impact of the new system was giving the university community (students and faculty) expanded access to collections and providing an overall better user experience. Originality/value – This article provides a framework for other libraries to use as a model when considering implementing a new ILL system, such as ILLiad and RAPID ILL, in the course of one semester.

The issues and challenges facing a digital library with a special focus on the Taylor Family Digital Library at the University of Calgary

2015 ◽  
Vol 64 (4/5) ◽  
pp. 335-355
Author(s):  
Bennett Thomas
Keyword(s):  
Digital Library ◽  
Digital Technology ◽  
Design Methodology ◽  
Statistical Data ◽  
Academic Library ◽  
Special Focus ◽  
Anecdotal Evidence ◽  
Content Type ◽  
University Of Calgary ◽  
The University

Purpose – The purpose of this paper is to show how a new academic library works. Design/methodology/approach – The author used statistical data and anecdotal evidence. Findings – The findings were that digital library materials have dramatically changed how libraries operate. Originality/value – The library featured in this story is the University of Calgary’s main library which is called the Taylor Family Digital Library, which is meant to be a library with digital technology as its main focus.

The Russian State Library: Russia's national centre for interlibrary loan and document delivery

2010 ◽  
Vol 38 (1) ◽  
pp. 37-39 ◽  
Author(s):  
Nadezhda Erokina
Keyword(s):  
Soviet Union ◽  
Resource Sharing ◽  
Design Methodology ◽  
Interlibrary Loan ◽  
Content Type ◽  
Document Delivery ◽  
National Centre ◽  
The Soviet Union ◽  
Russian State ◽  
State Library

PurposeThis paper aims to describe the document supply services of the Russian State Library.Design/methodology/approachThe paper is descriptive in nature.FindingsAfter the hiatus of the 1990s the document supply service has recovered and is developing new electronic services. Resource sharing is also growing.Originality/valueThe paper provides a historical and contemporary overview of the development of document supply in Russia and the Soviet Union.

Cross-border document delivery: the convenience and perils of sharing articles around the world, in the cloud

2014 ◽  
Vol 42 (2/3) ◽  
pp. 70-74 ◽  
Author(s):  
Katie Birch ◽  
Tony Melvyn
Keyword(s):  
Design Methodology ◽  
Legal Environment ◽  
Content Type ◽  
Delivery Service ◽  
Document Delivery ◽  
Cross Border ◽  
The World ◽  
Practical Implications ◽  
Document Delivery Service

Purpose – The purpose of this paper is to describe Article Exchange – OCLC’s cloud-based document delivery service. Design/methodology/approach – In this study, Article Exchange is described in detail. Findings – Article Exchange has proved popular with OCLC users with more than 50,000 documents uploaded in January 2013 alone by more than 1,000 libraries. Practical implications – The new service facilitates improved delivery of documents electronically. Originality/value – This article is useful for all librarians who are concerned with delivering documents electronically in an increasingly complex technical and legal environment.

FIZ AutoDoc – the customer-oriented document delivery service

2015 ◽  
Vol 43 (3) ◽  
pp. 122-130 ◽  
Author(s):  
Robert Hauser
Keyword(s):  
Design Methodology ◽  
Information Needs ◽  
Full Description ◽  
Commercial Sector ◽  
Content Type ◽  
Document Delivery ◽  
Recent Developments ◽  
Commercial Organizations ◽  
Document Delivery Service ◽  
Valuable Service

Purpose – To describe both the service and recent developments of FIZ AutoDoc. Design/methodology/approach – An in depth description with particular emphasis on copyright issues. Findings – That FIZ AutoDoc has developed to respond to the information needs of its customers primarily in the commercial sector internationally. Originality/value – A full description of a valuable service that draws upon the resources of many partners to provide commercial organizations with the information that they need.

University of Alberta Libraries Interlibrary Loan Department – Creating new relationships, locally and globally

2016 ◽  
Vol 44 (3) ◽  
pp. 121-126
Author(s):  
CJ de Jong
Keyword(s):  
Academic Libraries ◽  
Design Methodology ◽  
Single Point ◽  
Interlibrary Loan ◽  
Content Type ◽  
University Of Alberta ◽  
Delivery Service ◽  
University Library ◽  
The University ◽  
Practical Implications

Purpose The purpose of this paper is to identify the value and benefits from newly developed relationships between the University of Alberta Libraries’ Interlibrary Loan Department and other institutions through the delivery of new services. Design/methodology/approach The paper is a descriptive review of the new services provided, including a centralized interlibrary loan service for members of the NEOS Consortium and an article delivery service for Can Tho University Library (Vietnam), an overview of the implementation of the services and a discussion of the value and benefits created. Findings A single-point of intake for interlibrary loan requests for a group of academic libraries can be implemented successfully with few drawbacks, providing benefits to all the participants. An article delivery service to an institution that provides no interlibrary loan services provides value through access to new resources and demonstrates not to be a burden on the provider; yet, this paper demonstrates that the primary value is in learning about their patrons’ needs. Practical implications Other institutions could replicate these services and relationships. Originality/value Single-point of intake for interlibrary loan in academic consortial environments has neither been demonstrated in the literature nor has any component of interlibrary loan been described to support international initiatives to assist libraries in disadvantaged countries.

The library and the academic resource center

2016 ◽  
Vol 32 (1) ◽  
pp. 31-40
Author(s):  
Raymond Pun
Keyword(s):  
Case Studies ◽  
Design Methodology ◽  
Research Experience ◽  
Content Type ◽  
University Departments ◽  
Resource Center ◽  
The Past ◽  
The University ◽  
Academic Resource ◽  
The Relationship

Purpose – This paper aims to explore the library’s on-going relationship with the academic resource center (ARC), and how over the past two years, there have been new services and programs thriving as a result of this collaboration. The paper presents three case studies that demonstrate the library’s collaboration with the ARC and assesses the opportunities and challenges in working with this department in a new university. Design/methodology/approach – The approach of this paper is to explore three case studies on how the library collaborated with the ARC in supporting students. The case studies explore the opportunities for partnerships in developing innovative services, programs and resources. Librarians are integral members of the ARC and are embedded in this community by providing support to the department as well. Findings – The paper finds that collaborations between the library and the ARC are mutually beneficial: academic libraries may consider partnering with tutoring centers to create synergies in enhancing the students’ research experience. However, not all collaborative projects or programs are successful or repeatable in success. They are still opportunities to build and strengthen the relationship between the library and the ARC. Originality/value – This paper presents three case studies on how the library works closely with the “Global Academic Fellows” (GAF) from the ARC. The GAFs work closely with faculty and librarians as they teach, tutor and collaborate with different university departments to create programs or initiatives that enrich the student experience and the university. Their roles have been instrumental in collaborating with the library to create innovative programs, events and support services throughout the two years since the university opened in 2013.

Article delivery using ReadCube Access: a report on use in five US libraries

2015 ◽  
Vol 43 (4) ◽  
pp. 189-198 ◽  
Author(s):  
Mark M England ◽  
Liza Weisbrod ◽  
Christy Jarvis
Keyword(s):  
Academic Libraries ◽  
Design Methodology ◽  
Cost Effective ◽  
End Users ◽  
User Feedback ◽  
End User ◽  
Interlibrary Loan ◽  
Content Type ◽  
Nature Publishing Group ◽  
Publishing Group

Purpose – This paper aims to update information on ReadCube Access and briefly reviews its history. The study also reports on the use of ReadCube Access by five US academic libraries. Design/methodology/approach – A series of questions was distributed to selected academic libraries using ReadCube Access. Survey recipients were asked to describe the library and the institution served, how long ReadCube Access has been in use, how many journals from Nature Publishing Group (NPG) were licensed and how many journals were being provided using ReadCube Access. Participating libraries were also asked to provide information about the purchase options offered to end-users, were asked to report on ReadCube Access usage and were requested to compare that usage to interlibrary loan (ILL) requests for NPG journals. Finally, the libraries were asked to share any comments about ReadCube Access they wished, including end user feedback and comments from library staff. Findings – ReadCube Access is shown to be cost-effective and more heavily used than interlibrary loan. End-users are enthused by the instantaneous delivery of articles, and most libraries are generally pleased with the sustainability of this unmediated service. Some end-users are confused and annoyed by the differences in using ReadCube Access compared with the familiar use of subscriptions. A failing of ReadCube Access is that it only offers content from one publisher. Originality/value – This paper fulfils an identified need for an update on ReadCube Access and a study on the experiences of various libraries using it.

Document delivering services: a strategy to support research in Mexican universities in the pandemic by COVID-19

2020 ◽  
Vol 36 (4) ◽  
pp. 337-349
Author(s):  
César Saavedra-Alamillas ◽  
Josmel Pacheco-Mendoza ◽  
Héctor Eduardo García-Meléndez ◽  
Amado Vilchis López ◽  
Humberto Martínez-Camacho ◽  
...  
Keyword(s):  
Information And Communication Technologies ◽  
Quantitative Methods ◽  
Communication Technologies ◽  
Physical Contact ◽  
Interlibrary Loan ◽  
Content Type ◽  
Document Delivery ◽  
Information And Communication ◽  
Document Delivery Service ◽  
Support Research

Purpose The purpose of this paper is to report and to regulate the users’ documentary necessities of six Mexican universities involved, in a cooperative manner and during the period of confinement by SARS-CoV-2, through the Document Delivery Service (DDS). Design/methodology/approach A diagnostic was conducted within the participating institutions that considered the information resources and sources, documents requested and the number of users per institution, which were counted daily for one month. This research used documentary and quantitative methods. Findings The authors determined that DDS is a reliable service for information supply although it is going to be necessary to adjust legal schemes and interlibrary loan policies to develop a process and to adapt this one to the current information services in the future or “in our new normality”; DDS will have a high impact on the conformation of networks of librarian cooperation. Originality/value This study exposed the importance of DDS as a relevant service to provide information on demand by using information and communication technologies, which is a safe way to operate, avoiding exposure to physical contact, ensuring the continuity of research processes in the communities and always monitoring and promoting the copyright.

Interlibrary loan and document supply in The Netherlands

2016 ◽  
Vol 44 (3) ◽  
pp. 104-107 ◽  
Author(s):  
Johan Stapel
Keyword(s):  
The Netherlands ◽  
Design Methodology ◽  
Supply System ◽  
Great Change ◽  
Library Services ◽  
Interlibrary Loan ◽  
Content Type ◽  
The Past

Purpose This paper aims to describe the current infrastructure for interlending and document supply in The Netherlands. Design/methodology/approach This paper provides an overview of the current infrastructure for interlending and document supply in The Netherlands. Findings Document supply has declined dramatically over the past 10 years, and The Netherlands is going through a period of great change as OCLC moves its library services to the cloud based WorldShare platform. Originality/value This paper is the first overall description of the interlending and document supply system in The Netherlands to appear for a great many years.

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