E-commerce assurance models and trustworthiness issues: an empirical study

2014 ◽  
Vol 22 (1) ◽  
pp. 76-96 ◽  
Author(s):  
Thembekile Mayayise ◽  
Isaac Olusegun Osunmakinde
Keyword(s):  
Computer Security ◽  
Web Sites ◽  
Real Life ◽  
Knowledge Generation ◽  
Consumer Trust ◽  
The Internet ◽  
Content Type ◽  
Reference Guide ◽  
Empirical Survey ◽  
Online Consumer

Purpose – The internet provides a mechanism by which buyers and sellers meet in order to exchange goods and services online with the utmost convenience. However, there are many risks associated with the internet which, if left unattended, could continue deterring the adoption of e-commerce. These risks ultimately diminish online consumer trust in e-commerce. Web assurance models have been designed in an attempt to encourage online consumer trust through assurance. Unfortunately, many of these models have been inadequate in certain areas and this research aims to improve on them. Design/methodology/approach – It presents a comprehensive empirical survey on trustworthiness issues and e-commerce assurance models and proposes a new compliance-based e-commerce assurance model that integrates adaptive legislation, adaptive e-commerce-related standards and cooperative rating. The intelligent cooperative rating is based on the analytic hierarchy process and page-ranking techniques. Findings – Some findings of this research study influence the thinking that some of the untrustworthy sites are posing as trustworthy sites because they display web seals. The findings can be used as a reference guide to understand e-commerce assurance models, as well as the effectiveness of ensuring the trustworthiness of these models. Practical implications – The research presents deployment analysis on the use of the proposed compliance model through real life scenarios categorized as trustworthy and untrustworthy e-commerce web sites. Originality/value – This research is relevant to information management and computer security in e-commerce as a development of a newly proposed e-commerce assurance model for trustworthiness safety inspections and knowledge generation as a reference guide to understand e-commerce trustworthiness in general and e-commerce assurance models in particular detail.

An intelligent integrative assistive system for dyslexic learners

2013 ◽  
Vol 7 (3) ◽  
pp. 172-187 ◽  
Author(s):  
Daniel Mpia Ndombo ◽  
Sunday Ojo ◽  
Isaac O. Osunmakinde
Keyword(s):  
Intelligent Systems ◽  
Real Life ◽  
Learning Ability ◽  
Knowledge Generation ◽  
Research Issues ◽  
Content Type ◽  
Reading And Writing ◽  
Reference Guide ◽  
Open Research ◽  
Proposed Model

Purpose – The objective of this paper is to present a comprehensive literature survey on dyslexic learners and to propose a model for integrated assistive technology of dyslexic learners. Design/methodology/approach – The use of the proposed model through real-life scenarios categorized as “phonological, reading and writing scenarios”. We have also surveyed some systems for use with dyslexic learners currently in use and have compared them on the basis of number of barriers, technological innovation, age group and fostering. Findings – Dyslexic learners are characterized by slow learning, poor handwriting, poor spelling skills and difficulties in planning, organizing, revising and editing texts; technology plays a major role in the educational environment; it has become crucial in impacting knowledge across the globe; and open research issues and challenges that have to be addressed in the design of the current dyslexic system have been presented in detail. Research limitations/implications – Full implementation of the proposed model and its application in developing countries. Practical implications – The system improves the phonological awareness, reading and writing skills of dyslexic learners and it provides a solution for children as well as adults with dyslexia. Social implications – This survey can be used as a reference guide to understand learning barriers and intelligent systems for dyslexic learners and to promote the use of these in schools for those with learning disabilities who need assistive technologies. Originality/value – Development of a newly proposed integrated intelligent assistive system for dyslexic learners; knowledge generation as a reference guide to understand dyslexic learning ability in general and an intelligent assistive dyslexic system in particular; and survey of open research issues and challenges to further research in intelligent dyslexic systems.

Re-examining perceived usefulness and ease of use in online booking

2015 ◽  
Vol 27 (2) ◽  
pp. 185-198 ◽  
Author(s):  
Deniz Kucukusta ◽  
Rob Law ◽  
Alia Besbes ◽  
Patrick Legohérel
Keyword(s):  
Hong Kong ◽  
Technology Acceptance ◽  
Web Sites ◽  
Web Site ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
The Internet ◽  
Content Type ◽  
Tourism Product ◽  
New Perspective

Purpose – This paper aims to report the findings of an empirical research focusing on Hong Kong online users’ intention to book online tourism products with latest figures. Focusing on the technology acceptance model (TAM), this case study extends the recent research with providing insight regarding the online users’ perceptions of TAM dimensions and how these dimensions are perceived among different demographic groups and Internet usage characteristics with latest figures in Hong Kong, a major tourism destination in Asia with many world-class hotels. Design/methodology/approach – A total of 213 Hong Kong online users were surveyed in March and April 2013 in Hong Kong business districts. Findings – Findings reveal that most respondents who use the Internet for booking online travel products are young, and people above a certain age are not likely to favor booking tourism products online. They are more likely to stick to traditional personal service. Perceived usefulness of the Internet is found more influential than its ease of use in forming a usage intention, and ease of use is perceived more important by jobseekers, student and employees than the other profession groups. In addition, respondents who use the Internet every day and did purchase online tourism product perceived usefulness more important than ease of use. Research limitations/implications – The generalization of this research is limited by its sample size and number of questions. Originality/value – The study gives a new perspective by linking TAM with intention to book online in Hong Kong. The paper would be of interest to the Web site planners or online tourism practitioners to consider Web site usefulness as much as its ease of its use, as both usefulness and ease of use of tourism Web sites are strong predictors of intention to book online.

What is trending in libraries from the internet cybersphere

2014 ◽  
Vol 31 (2) ◽  
pp. 22-23
Author(s):  
Adetoun A. Oyelude
Keyword(s):  
Web Sites ◽  
Design Methodology ◽  
Instructional Methods ◽  
New Technology ◽  
The Internet ◽  
Content Type ◽  
Current Trends ◽  
Library Technology

Purpose – The paper aims to review what is trending on the internet and presents vignettes of related library technology and hot topics from weblogs, webinars, tweets, wikis and other discussions on the internet. Design/methodology/approach – A surfing of web sites, tweets, webinars, wikis and internet-based information sites is done over a three-month period and the trends identified and highlighted. Findings – The trends in various information and library-related issues discussed online show a tending towards using new technology and the disadvantages of some, while advocating for review of some instructional methods by librarians to their clientele. Originality/value – The most current trends of discussion on the internet are presented up to the January 31, 2014.

Podiatric Medical Resources on the Internet

2006 ◽  
Vol 96 (2) ◽  
pp. 162-166 ◽  
Author(s):  
Charles R. Fikar
Keyword(s):  
Medical Students ◽  
Web Sites ◽  
Medical Practitioner ◽  
The Internet ◽  
High Quality ◽  
Medical Resources ◽  
Reference Guide ◽  
Internet Resources ◽  
Potential Use ◽  
Selection Of

An updated selection of high-quality Internet resources of potential use to the podiatric medical practitioner, educator, resident, and student is presented. Internet search tools and general Internet reference sources are briefly covered, including methods of locating material residing on the “invisible” Web. General medical and podiatric medical resources are emphasized. These Web sites were judged on the basis of their potential to enhance the practice of podiatric medicine in addition to their contribution to education. Podiatric medical students, educators, residents, and practitioners who require a quick reference guide to the Internet may find this article useful. (J Am Podiatr Med Assoc 96(2): 162–166, 2006)

How do consumers process online hotel reviews?

2015 ◽  
Vol 6 (2) ◽  
pp. 113-126 ◽  
Author(s):  
Ellen EunKyoo Kyoo Kim ◽  
Chung Hun Lee
Keyword(s):  
Web Sites ◽  
Online Reviews ◽  
The Body ◽  
Consumer Information ◽  
Content Type ◽  
Consumer Review ◽  
Online Consumer ◽  
Online Consumer Review ◽  
The Impact ◽  
Practical Implications

Purpose – The purpose of this paper is to examine how consensus and sequence of electronic word-of-mouth (eWOM) presented on online hotel review Web sites affect consumers’ attitudes toward the company and intention to stay at a hotel. Design/methodology/approach – This experiment used a 2 (consensus: high/low) × 3 (sequence: positive-negative, neutral, negative-positive) between-subjects design. A total of 165 usable data samples were gathered. Both consensus and sequence were manipulated. Findings – The study revealed that the review consensus overrides the impact of the review sequence such that when review ratings are substantially consistent, consumers’ attitudes and intentions to stay at a hotel are not influenced by the sequence of reviews. Research limitations/implications – Other variables such as prior experience with the hotel or biases toward the hotel can affect consumer reactions to such online reviews. Future studies need to reflect on such variables that can moderate or mediate the impact of eWOM consensus and sequence. Practical implications – Our findings suggest that the online consumer review summary information should be used to control the customer message process and when consumer reviews conflict, managers should take note of the sequence in which consumers read the reviews. Originality/value – This paper adds to the body of scholarly research related to consumer information processing and further demonstrates how individuals integrate opinions from several reviews, especially in the online context.

Internet financial reporting in an emerging economy: evidence from Jordan

2014 ◽  
Vol 4 (2) ◽  
pp. 158-174 ◽  
Author(s):  
Munther T. Momany ◽  
Husam-Aldin N. Al-Malkawi ◽  
Ebrahim A. Mahdy
Keyword(s):  
Financial Reporting ◽  
Web Sites ◽  
Web Site ◽  
Stock Exchange ◽  
Emerging Economy ◽  
Nonparametric Tests ◽  
Current Paper ◽  
The Internet ◽  
Content Type ◽  
The Status

Purpose – The purpose of this paper is to examine the status of financial reporting on the internet by companies operating in an emerging economy, namely Jordan. Design/methodology/approach – The paper surveys 127 companies listed in the first market of Amman Stock Exchange (ASE) for the year ended 2008/2009. The primary sources of the data used in this study are the global and the Jordanian electronic web sites. The paper employs descriptive statistics and nonparametric tests to explore the internet financial reporting (IFR) practices among Jordanian companies. Findings – The results show that 87 Jordanian companies (69 percent) possess web sites with about 51 percent (44 of the 87) include financial reports and 32 out of 44 companies (about 73 percent) disseminate all their financial information on their web sites. The paper also finds that the extent of disclosure of the corporate financial and nonfinancial information on the ASE web site is statistically different form the companies’ web sites. Furthermore, the current paper reveals that some firm-specific characteristics such as firm size; financial leverage, age, and ownership concentration may distinguish those companies who engage in IFR from their counterparts. Finally, the results suggest that the financial sector is more advanced in terms of using the internet to disseminate information when compared to the industrial and services sectors. Originality/value – In the context of Jordan, there is limited number of studies attempted to address corporate financial reporting on the internet. Therefore, the present study makes significant contribution to the existing body of knowledge by shedding more light on the status of financial disclosure on the internet by companies operating in an emerging economy like Jordan. Also, the current paper explores the extent of corporate information disclosed on both the official web site of ASE and companies’ web sites.

CSR disclosure on the web: major themes in the banking sector

2015 ◽  
Vol 42 (3) ◽  
pp. 296-318 ◽  
Author(s):  
Vítor Hugo Vilar ◽  
João Simão
Keyword(s):  
Social Responsibility ◽  
Web Sites ◽  
Banking Sector ◽  
Universal Access ◽  
Codes Of Conduct ◽  
The Internet ◽  
Corporate Ethics ◽  
Content Type ◽  
Development Indicators ◽  
Geographic Patterns

Purpose – Corporate social responsibility became a core topic in the management and activity of banks. Being a bidirectional, permanent, updateable and universal access communication channel, the internet contributed to transform the way the organizations report social responsibility to stakeholders. The purpose of this paper is to understand how the banks use their web sites to disclose their social responsibility concerns and activities. Design/methodology/approach – The globe was divided in 11 regions, according to geographic and cultural criteria. Information was gathered from the corporate web sites of the ten major banks in each region, and their contents were analyzed. Geographic patterns and the correlation to universal development indicators were studied. Findings – The banks disclose on their web sites information on environmental management and socioeconomic programs. Other recurrent themes are the support to education, fight against corruption, workers’ welfare, corporate ethics and the existence of codes of conduct. There are geographic patterns in the quantity and detail of the information provided, as well as in the themes mentioned. The banks located in Europe, the American continent, and Oceania, are those who disclose more information. This confirms that the disclosure of social responsibility by the banks is larger and more detailed according to the development indexes of the country where they operate. Originality/value – The work studies the disclosure on the internet of information on social responsibility by the banks, being the first work to do it at the world level. This way, it provides a significant contribution to identify the themes that are more often disclosed and to establish comparisons between geographic areas.

Caught in the middle: franchise businesses and the social media wave

2016 ◽  
Vol 37 (2) ◽  
pp. 20-26 ◽  
Author(s):  
Brian L. King
Keyword(s):  
Social Media ◽  
Surface Wave ◽  
Web Sites ◽  
Business Models ◽  
Wave Model ◽  
The Internet ◽  
Competitive Balance ◽  
Content Type ◽  
The Impact ◽  
Lasting Influence

Purpose The purpose of this paper is to explore the impact of the Internet, and more specifically social media, on franchise business models. Design/methodology/approach A review of both franchising and Internet literatures enables the creation of a simple model that distinguishes between surface waves, highly visible innovations that influence a restricted set of franchise business models, and deep waves that have a broader and more long-lasting influence on all franchises. Findings The first Internet era had a surface wave, online selling, that impacted relatively few franchises, but the deep wave of the wide availability of information and training materials has had a broader and more sustained impact on franchise systems. Similarly, Web 2.0’s social element has created a surface wave, the shared economy for hotels and cars, that affects relatively few franchises, but the deep wave of user-rating Web sites and Apps promises to have a broader and more long-lasting influence. Research limitations/implications This paper enables researchers identify potential research topics, highlighting the need to determine the impact of social media on how consumers perceive quality and the influence this has on their ongoing behavior. Practical implications This paper helps practitioners understand how the Internet influences the competitive balance between franchised and non-franchised businesses. Hence, it will be of interest to any large organization that offers high quality decentralized products or services, as they typically either franchise or compete with franchised businesses. As well, for entrepreneurs considering investing in a franchise, this paper will help identify which business models are more sustainable in the face of Internet innovation. Originality/value The surface wave/deep wave model is a new approach to analyzing the long-term impact of the Internet on all decentralized businesses.

Internet business strategies by property companies in Asia

2010 ◽  
Vol 28 (4) ◽  
pp. 270-289 ◽  
Author(s):  
Muhammad Najib Razali ◽  
Zaharah Manaf ◽  
Azlina Mohd Yassin
Keyword(s):  
Web Sites ◽  
Business Strategy ◽  
Business Strategies ◽  
Average Score ◽  
The Internet ◽  
Content Type ◽  
The Real Estate ◽  
Property Companies ◽  
Internet Business ◽  
Marketing Tool

PurposeThe purpose of this paper is to present the results of a study of the top listed property companies in Asia based on capital market value on internet business strategy, and to examine the relationship between top companies and the internet business strategy index.Design/methodology/approachData for the research were collected from the top 30 property companies in Asia through their web sites. The services and information offered in these web sites are discussed and used to describe the growth of internet usage in the real estate business.FindingsFrom the findings, most companies in Asia realised the importance of the internet as a marketing tool. This has been proved from the good average score of the internet business strategy attributes. The results indicated that top property companies in Asia implemented good internet business strategy.Research limitationsThe research is based on a study from the top 30 companies in Asia based on market capital values as at 30 June 2009. Only three countries were selected in this study: Malaysia, Singapore and Hong Kong.Originality/valueThis paper examines the practice of property companies in Asia of using the internet as a marketing tool in property business in order to enhance the marketing strategy in this borderless world. The findings provided some insight and guidelines for the industry as well as academics on the use of information and communication technology in the property business.

Closer Look to the Online Consumer Behavior, A

2008 ◽  
pp. 1543-1551
Author(s):  
Penelope Markellou ◽  
Maria Rigou ◽  
Spiros Sirmakessis
Keyword(s):  
Global Economy ◽  
Real Life ◽  
The Internet ◽  
Special Focus ◽  
Simple Task ◽  
Online Consumer Behavior ◽  
Additional Information ◽  
Online Catalogs ◽  
Shopping Experience ◽  
Online Consumer

Nowadays the Web comprises a significant advance in technology, and the rapidity of its acceptance has been remarkable. It is a powerful tool that has changed the way of conducting business, providing companies and customers with limitless options and opportunities. Online catalogs, 24/7 service availability, a cut down in transaction costs, reduction of customer service time, personalized features, and absence of paper and personalization features are only a few of the advantages. Companies, in an effort to stay competitive in the new global economy, are increasingly expanding their activities to this new communication channel, which features as a factor of major profit potential. As a direct consequence of e-commerce spreading, we are witnessing the emergence of a new consumer type, the online consumer or e-customer that uses the Internet for purchasing products/services (Solomon, 2001). The online consumer is empowered with new, exciting capabilities: he can search globally for products/services, compare available options, find additional information, read the opinion of other people who have bought the product/service, or proceed with the transaction. All these options are available from his office or home and can be used conveniently and fast, while all alternative e-shops are only a few clicks away. As in the case of trivial customers, ensuring e-customer satisfaction is not a simple task. To a certain degree, e-customers (expect to) behave online similarly to how they behave off-line (in traditional real-life shops); but in order to fully understand their behavior, one should explore issues like the reasons why people use the Internet for their purchases, the benefits/drawbacks of online buying, and the identification of clusters of customers who share common attitudes, behavior, and preferences online (Blackwell, Miniard, & Engel, 2000). According to Seybold and Marshak (1998), consumers prefer the Internet because it offers easier and faster shopping. Convenience, timesaving, moneysaving, greater options, and fun are among the top reasons, and this kind of knowledge is of great value for dictating efficient e-marketing strategies and motivating e-commerce use with twofold objective: turn non-shoppers into shoppers and increase shopping of current shoppers. This article presents the overall consumer purchase decision cycle and investigates the issues that affect Web users, from selecting a specific e-shop to the delivery of the product and the overall assessment of the shopping experience. This process has been divided into 13 states referring to customer behavior: outside the e-shop, inside the e-shop, and after sales. Special focus is set on identifying the potential abandonment factors thus leading to practical guidelines for all those whose decisions and objectives affect the online shopping experience (e-shop owners, marketing specialists, Web site designers, and developers).

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