It’s not fake, it’s biased: insights into morality of incentivized reviewers

2019 ◽  
Vol 36 (3) ◽  
pp. 401-409 ◽  
Author(s):  
Ania Izabela Rynarzewska
Keyword(s):  
Business Practices ◽  
Purchasing Decisions ◽  
Free Products ◽  
Content Type ◽  
Shape Distribution ◽  
The Public ◽  
Gray Area ◽  
Social Media Platforms ◽  
To Receive ◽  
Shed Light

Purpose The purpose of this paper was to uncover morality and dynamics of community of incentivized reviewers who primarily review products on Amazon.com. and, as of late, on various social media platforms. This study is important because it uncovers unknown dynamics that shapes consumer morality and drives reviewer’s ethics. Given the fact that consumers heavily rely on reviews, findings of this paper are of great values to practitioners, consumers and policymakers and highlight potential area of research particularly related to morality. Design/methodology/approach This study, conducted over a period of 1.5 years, relying on a netnography to collect data and thematic analysis to make sense of data, uncovered behaviors that contribute to the J-shape distribution of reviews on Amazon.com and questionable reviewer ethics. Findings Findings of this study suggest suppressed consumer morality driven by desire to gain benefits in form of free products and manipulation of the review system in an attempt to boost sales and the prevalence of biased reviews. The findings shed light on overconsumption driven by an opportunity to receive free products, introduction of review bias into the public domain and attempts to manipulate Amazon’s algorithms. Research limitations/implications Findings of this study carry tremendous implications for average consumer who relies on consumer-generated reviews without realizing the presence of bias. Furthermore, the findings shed light of unfair business practices of sellers who demand high ratings. Finally, the findings suggest that there is opportunity for policymakers to address a loophole because incentivized reviewers, regardless of Federal Trade Commission regulations, may be operating in gray area, much less controlled than advertising. Originality/value This study is unique because while other studies may conduct similar netnographies of reviewing communities, this community was examined during a span that covered the incentivized reviewing boom, Amazon’s ban on incentivized reviewing, and the revival of reviewing activity post ban. Given recent changes to Amazon’s Terms of Service, the researcher documented changes that future studies will not be able to examine unless data have already been collected. However, post ban activity continues and is likely affecting purchasing decisions of unsuspecting consumers all around.

scholarly journals Early contractor involvement approaches in public project procurement

2018 ◽  
Vol 18 (4) ◽  
pp. 355-378 ◽  
Author(s):  
Paulos Abebe Wondimu ◽  
Ali Hosseini ◽  
Jadar Lohne ◽  
Ola Laedre
Keyword(s):  
Success Factors ◽  
Public Procurement ◽  
Business Practices ◽  
Public Project ◽  
Content Type ◽  
The Public ◽  
Treat All ◽  
First Time ◽  
Project Procurement ◽  
Depth Interviews

Purpose Early contractor involvement (ECI) faces many barriers when it is implemented in public procurement, given that it is different from traditional business practices. Primarily, public owners face a major challenge, as they should treat all bidders equally. The purpose of this paper is to explore suitable ECI approaches that public owners could use. Design/methodology/approach In addition to a literature and document study, 14 semi-structured in-depth interviews with key personnel from 11 cases selected from Norwegian public bridge projects were carried out. Findings In all, 23 unique approaches of ECI were identified during this research (16 from literature and 7 new from case projects). The findings provide a new direction to ECI through introducing new approaches of ECI from the case projects. Originality/value This paper for the first time presents several alternatives of ECI approaches for public owners with the intention of illustrating ECI is actually possible in the public project procurement. Furthermore, it presents for the first time success factors of ECI with the intention of increasing the understanding of ECI concept from a public procurement perspective.

Online job quality quizzes: are they of value?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Age Groups ◽  
Job Quality ◽  
Policy Makers ◽  
Content Type ◽  
The Public ◽  
Advantages And Disadvantages ◽  
Social Media Platforms ◽  
Random Probability ◽  
Nationally Representative ◽  
The Uk

Purpose The purpose of this study is to compare two methods of data collection on job quality – an online quiz and a random probability survey. Design/methodology/approach Data are from a nationally representative sample of workers in Britain aged 20–65 years. Participants in the survey are randomly selected whereas those completing the quiz are recruited using uncontrolled convenience sampling promoted through trade union websites, newsletters and advertising on social media platforms. The survey and quiz contain the same questions and data from both methods are collected within 14 months of each other. Findings The results show that the sample recruited for participation in the online quiz is skewed towards those working in the public sector, people in higher education and towards younger age groups and women whereas the random probability survey is more representative of the adult working population in the UK. Significant differences in the results obtained by the two collection methods are found which suggests that social desirability bias is having an effect on participant responses. Practical implications Therefore policy makers should consider the advantages and disadvantages when selecting methods to collect data for tracking changes in job quality. Originality/value This paper has an original approach by examining the procedures in different methods of gathering data on job quality and the effects of this on the data collected.

Austerity and budget execution: control versus flexibility

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ringa Raudla ◽  
James W. Douglas
Keyword(s):  
Budget Process ◽  
Public Budgeting ◽  
Content Type ◽  
The Public ◽  
Execution Phase ◽  
Control Versus ◽  
Elite Interviews ◽  
And Control ◽  
Budget Execution ◽  
Shed Light

PurposeHow does the era of austerity affect flexibility and control in budget implementation? The execution phase of the budget has remained underexplored in the budgeting literature. Theoretically, a crisis and austerity period may trigger changes in budget execution in one of two key directions: either toward greater control or greater flexibility. This paper seeks to uncover which outcome is more likely.Design/methodology/approachThe authors conducted elite interviews of key officials involved in the budget execution phases in two European countries: Portugal and Austria.FindingsThe cases demonstrate that the experience of a fiscal crisis and period of austerity tend to lead to greater control and constrained flexibility in budget execution.Originality/valueThe execution phase of the budget process has remained underexplored in the public budgeting literature, and there has been only limited discussion on how the experience of austerity affects it. This empirical study of Portugal and Austria helps to shed light on that question.

Measuring climate change on Twitter using Google’s algorithm: perception and events

2015 ◽  
Vol 11 (4) ◽  
pp. 527-544 ◽  
Author(s):  
Ahmed Abdeen Hamed ◽  
Alexa A. Ayer ◽  
Eric M. Clark ◽  
Erin A. Irons ◽  
Grant T. Taylor ◽  
...  
Keyword(s):  
Climate Change ◽  
Design Methodology ◽  
Public Awareness ◽  
Ranking Algorithm ◽  
Content Type ◽  
The Public ◽  
The Earth ◽  
Worldwide Population ◽  
Social Media Platforms ◽  
Earth Day

Purpose – The purpose of this paper is to test the hypothesis of whether more complex and emergent hashtags can be sufficient pointers to climate change events. Human-induced climate change is one of this century’s greatest unbalancing forces to have affected our planet. Capturing the public awareness of climate change on Twitter has proven to be significant. In a previous research, it was demonstrated by the authors that public awareness is prominently expressed in the form of hashtags that uses more than one bigram (i.e. a climate change term). The research finding showed that this awareness is expressed by more complex terms (e.g. “climate change”). It was learned that the awareness was dominantly expressed using the hashtag: #ClimateChange. Design/methodology/approach – The methods demonstrated here use objective computational approaches [i.e. Google’s ranking algorithm and Information Retrieval measures (e.g. TFIDF)] to detect and rank the emerging events. Findings – The results shows a clear significant evidence for the events signaled using emergent hashtags and how globally influential they are. The research detected the Earth Day, 2015, which was signaled using the hashtag #EarthDay. Clearly, this is a day that is globally observed by the worldwide population. Originality/value – It was proven that these computational methods eliminate the subjectivity errors associated with humans and provide inexpensive solution for event detection on Twitter. Indeed, the approach used here can also be applicable to other types of event detections, beyond climate change, and surely applicable to other social media platforms that support the use of hashtags (e.g. Facebook). The paper explains, in great detail, the methods and all the numerous events detected.

scholarly journals What is an author now? Discourse analysis applied to the idea of an author

2015 ◽  
Vol 71 (5) ◽  
pp. 1094-1114 ◽  
Author(s):  
Daniel Martínez-Ávila ◽  
Richard Smiraglia ◽  
Hur-Li Lee ◽  
Melodie Fox
Keyword(s):  
Discourse Analysis ◽  
Lived Experience ◽  
Design Methodology ◽  
Public Discourse ◽  
Phenomenological Analysis ◽  
Content Type ◽  
The Public ◽  
Intellectual Content ◽  
Shed Light

Purpose – The purpose of this paper is to discuss and shed light on the following questions: What is an author? Is it a person who writes? Or, is it, in information, an iconic taxonomic designation (some might say a “classification”) for a group of writings that are recognized by the public in some particular way? What does it mean when a search engine, or catalog, asks a user to enter the name of an author? And how does that accord with the manner in which the data have been entered in association with the names of the entities identified with the concept of authorship? Design/methodology/approach – The authors use several cases as bases of phenomenological discourse analysis, combining as best the authors can components of eidetic bracketing (a Husserlian technique for isolating noetic reduction) with Foucauldian discourse analysis. The two approaches are not sympathetic or together cogent, so the authors present them instead as alternative explanations alongside empirical evidence. In this way the authors are able to isolate components of iconic “authorship” and then subsequently engage them in discourse. Findings – An “author” is an iconic name associated with a class of works. An “author” is a role in public discourse between a set of works and the culture that consumes them. An “author” is a role in cultural sublimation, or a power broker in deabstemiation. An “author” is last, if ever, a person responsible for the intellectual content of a published work. The library catalog’s attribution of “author” is at odds with the Foucauldian discursive comprehension of the role of an “author.” Originality/value – One of the main assets of this paper is the combination of Foucauldian discourse analysis with phenomenological analysis for the study of the “author.” The authors turned to Foucauldian discourse analysis to discover the loci of power in the interactions of the public with the named authorial entities. The authors also looked to phenomenological analysis to consider the lived experience of users who encounter the same named authorial entities. The study of the “author” in this combined way facilitated the revelation of new aspects of the role of authorship in search engines and library catalogs.

Uganda social media tax furore could resurge

2018 ◽  
Keyword(s):  
Social Media ◽  
Freedom Of Speech ◽  
Online Content ◽  
Content Type ◽  
Mobile Money ◽  
The Public ◽  
Social Media Platforms ◽  
Over The Top ◽  
Post Online

Subject Uganda's social media tax. Significance Uganda in July began implementing a set of new taxes on internet-based services. These include a daily fee for use of ‘over-the-top’ (OTT) social media platforms (such as WhatsApp, Twitter or Facebook), and a tax on mobile money transactions. However, the measures have been fiercely opposed by the public and have drawn widespread condemnation as an infringement on freedom of speech. Impacts Nigeria is also mulling a social media tax; all sides will use the Uganda situation in ways that support their own views in that debate. Zambia’s government may use a proposed set of tough cybercrime laws to stifle dissent ahead of President Edward Lungu’s re-election bid. Tanzania will resist calls to reform new regulations requiring bloggers to pay for licenses to post online content.

How to strengthen the social media interactivity of e-government

2016 ◽  
Vol 40 (1) ◽  
pp. 79-96 ◽  
Author(s):  
xiaoling Hao ◽  
Daqing Zheng ◽  
Qingfeng Zeng ◽  
Weiguo Fan
Keyword(s):  
Social Media ◽  
Local Governments ◽  
Structural Features ◽  
Content Type ◽  
The Public ◽  
Positive Effects ◽  
Popular Government ◽  
The Social ◽  
Social Media Platforms ◽  
The Government

Purpose – The purpose of this paper is to explore how to use social media in e-government to strengthen interactivity between government and the general public. Design/methodology/approach – Categorizing the determinants to interactivity covering depth and breadth into two aspects that are the structural features and the content features, this study employs general linear model and ANOVA method to analyse 14,910 posts belonged to the top list of the 96 most popular government accounts of Sina, one of the largest social media platforms in China. Findings – The main findings of the research are that both variables of the ratio of multimedia elements, and the ratio of external links have positive effects on the breadth of interactivity, while the ratio of multimedia features, and the ratio of originality have significant effects on the depth of interactivity. Originality/value – The contributions are as follows. First, the authors analyse the properties and the topics of government posts to draw a rich picture of how local governments use the micro-blog as a communications channel to interact with the public. Second, the authors conceptualize the government online interactivity in terms of the breadth and depth. Third, the authors identify factors that will enhance the interactivity from two aspects: structural features and content features. Lastly, the authors offer suggestions to local governments on how to strengthen the e-government interactivity in social media.

The opacity of the PubPeer Foundation: what PubPeer’s “About” page tells us

2018 ◽  
Vol 42 (2) ◽  
pp. 282-287
Author(s):  
Jaime A. Teixeira da Silva
Keyword(s):  
Journal Club ◽  
Online Journal ◽  
Content Type ◽  
The Public ◽  
Limited Perspective ◽  
Replication Crisis ◽  
The Face ◽  
The Usa ◽  
High Standards ◽  
To Receive

Purpose The purpose of this paper is to assess the relative opacity of the “About” page at PubPeer, which is a whistleblower website, primarily of the academic literature. The site refers to itself as an online journal club. It is important to assess whether the PubPeer site, organization or leadership display opacity because PubPeer attempts to hold the authors who have published errors in their literature to the high standards of transparency. Design/methodology/approach The paper examined the statements of the “About” page at PubPeer to assess the aspects of opacity. The “About” page is the face and image of an organization to the public. Findings In 2015, The PubPeer Foundation was created as a charitable organization to receive funding in the USA, and at the end of 2016, the PubPeer Foundation received funding (US$ 412,000) from a philanthropic organization, the Laura and John Arnold Foundation. Several of these details were not indicated in the older version of the “About” page at PubPeer. Other aspects of that page are opaque. Research limitations/implications To fully assess the opacity of PubPeer, continual monitoring is needed. The examination of the “About” page gives a limited perspective. Practical implications Academics are under intense scrutiny by a vigilant anonymous and pseudonymous community at PubPeer. Any opacity by PubPeer, as was documented here, reduces trust in its objectives and operations. Reduced trust is at the heart of the replication crisis. Originality/value This paper represents the first published critical assessment of PubPeer. Science watchdogs, which watch various science-related organizations, also need to be watched.

The state of social media engagement in Saudi universities

2017 ◽  
Vol 9 (2) ◽  
pp. 267-303 ◽  
Author(s):  
Norah Khalid Alsufyan ◽  
Monira Aloud
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Design Methodology ◽  
Public Universities ◽  
Private Universities ◽  
The Other ◽  
Content Type ◽  
The Public ◽  
Social Media Engagement ◽  
Social Media Platforms

Purpose The purpose of this paper is to investigate the way that Saudi universities are engaging their audience via social media platforms by means of the five meaningful themes: visibility, branding, authenticity, commitment, and engagement. The study will answer the questions: how do Saudi universities exploit social media platforms to engage their target audience? What are the recommendations for Saudi universities toward maximizing the value of social media engagement? Design/methodology/approach A content analysis approach was used to study all Saudi universities (26 public, 11 private). Facebook, YouTube, LinkedIn and Twitter were the anticipated social media platforms in this study. Findings The results showed that Twitter is the most frequently used platform to communicate with audiences. While visibility in the anticipated social media platforms was high, the engagement was lacking. On the other hand, authenticity and branding in the anticipated social media platforms were medium, while commitment was low except on Twitter. In general, the private universities exceed the public universities in terms of visibility, branding, authenticity, commitment and engagement in the anticipated social media platforms, which indicates their attention on gaining their audience’s satisfaction, a dynamic of trust which will lead to maintaining current relationships or building new ones. Originality/value Since there are few studies in the field regarding social media platforms usage by Saudi universities, this study aims to understand how Saudi universities are utilizing social media platforms to engage their audiences and propose recommendations for how Saudi universities can build value from social media platforms.

“We are all in this together:” police use of social media during the COVID-19 pandemic

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xiaochen Hu ◽  
Beidi Dong ◽  
Nicholas Lovrich
Keyword(s):  
Social Media ◽  
Policy Implications ◽  
Community Relations ◽  
Content Type ◽  
The Public ◽  
Police Agencies ◽  
Social Media Platforms ◽  
Use Of Social Media ◽  
Police Community Relations ◽  
Facebook Pages

PurposePrevious studies consistently indicate that police agencies tend to use social media to assist in criminal investigations, to improve police-community relations and to broadcast both crime- and non-crime-related tips promotive of public safety. To date, little research has examined what content the police tended to post on their social media sites during the COVID-19 pandemic.Design/methodology/approachBy selecting the 14 most widely attended police agencies' Facebook accounts, the current study collects and analyzes a sample of 2,477 police Facebook postings between February 1 and May 31, 2020. By using a mix-method approach, the study addresses three research questions: 1) What kinds of messages did the police tend to post on their Facebook pages before and during this pandemic? 2) What types of COVID-related police Facebook postings were made? 3) How did the public react to COVID-19-related police Facebook postings?FindingsThe findings suggest that the police have come to believe that social media can be used as an effective police−public communicative tool in stressful times. The findings also suggest that social media platforms have become a routinized tool of police−public communications which can, to some appreciable extent, substitute for the in-person contacts traditionally relied upon in community policing.Originality/valueThis study of police use of social media explores the question of whether the use of these media can serve as an effective tool to connect the police with the public under circumstances where in-person contacts are greatly constrained. Some public policy implications emerging from the findings reported are discussed, along with implications for further research along these lines.

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