Post occupancy evaluation of a flexible workplace facility in Saudi Arabia

2018 ◽  
Vol 16 (2) ◽  
pp. 102-118 ◽  
Author(s):  
Mohammad A. Hassanain ◽  
Ali K. Alnuaimi ◽  
Muizz O. Sanni-Anibire
Keyword(s):  
User Satisfaction ◽  
Functional Performance ◽  
Workplace Flexibility ◽  
Content Type ◽  
Satisfaction Index ◽  
Post Occupancy Evaluation ◽  
Index Approach ◽  
Open Plan ◽  
Questionnaire Surveys

Purpose This paper aims to present an assessment of user satisfaction of an innovative workplace design, otherwise known as flexible workplaces. Design/methodology/approach The study first sought to establish the level of flexibility of the workplace through the identification of flexibility criteria presented in a checklist format. In total, 29 criteria were identified and subsequently assigned weights by ten professionals. These professionals further assessed a case study office building through a walkthrough exercise to determine its level of flexibility. Furthermore, a post occupancy evaluation (POE) was conducted to assess the level of users’ satisfaction with functional performance elements. Questionnaire surveys were administered to 142 users, with a 63 per cent response rate. The feedback was analyzed and presented using the mean satisfaction index approach. Findings The results showed that the total flexibility achieved by the facility is 67.63 per cent, which is considered to be “averagely flexible”. The POE results also showed that users were strongly dissatisfied (SD) with the “adequate number of enclosed offices,” which is one of the corner-stones of flexibility where open-plan offices are strongly encouraged. Users expressed dissatisfaction with other issues, while their overall satisfaction with the facility was noted. Originality/value This study is based on the premise that innovative workplace facilities will only fulfill its intended objectives if designers consider the satisfaction of its users. The study makes a specific contribution in the assessment of workplace flexibility and occupants’ satisfaction of flexible workplaces. This will be of significant value to facility managers, designers and space planners involved in the design and management of workplace facilities.

Framework model for post-occupancy evaluation of school facilities

2015 ◽  
Vol 33 (4/5) ◽  
pp. 322-336 ◽  
Author(s):  
Mohammad A. Hassanain ◽  
Ali Iftikhar
Keyword(s):  
User Satisfaction ◽  
Group Discussion ◽  
School Facilities ◽  
Satisfaction Survey ◽  
School Building ◽  
Content Type ◽  
Post Occupancy Evaluation ◽  
Framework Model ◽  
Remedial Actions

Purpose – The purpose of this paper is to present an IDEF0 framework model for the post-occupancy evaluation of school facilities, and the findings of a case study to demonstrate the applicability of the framework. Design/methodology/approach – The framework model consists of five sequential processes, namely: first, identify the performance requirements of school facilities; second, conduct a walk-through evaluation and a focussed group discussion; third, develop and administer a user satisfaction survey; fourth, analyze the collected data and report the findings; and fifth, develop a plan of remedial actions. Findings – The case study demonstrates the applicability of the framework through presenting the findings of an indicative evaluation of the major technical and functional elements of performance carried out on a school building in city of Khobar, Eastern Province of Saudi Arabia. The school users were satisfied with the qualities of the thermal comfort, visual comfort, fire protection, functional spaces in the school and the interior and exterior appearance of the school. The case study also resulted in developing a plan of remedial actions to improve the performance of the school. Practical implications – The framework model provides a descriptive and systematic approach for evaluating the technical and functional performance of existing school facilities. The approach followed in collecting the data, designing the user satisfaction survey, analyzing and reporting the findings can be applied to any school building, upon the needed customization, irrespective of location. Originality/value – The paper is particularly beneficial for design professionals, school administrators and facilities managers responsible for the design and operation of school facilities.

Effects of activity-based workspaces on employee belongingness

Facilities ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shang Gao ◽  
Sui Pheng Low ◽  
Hua Qian Gong
Keyword(s):  
Attachment Theory ◽  
Design Methodology ◽  
Sense Of Control ◽  
Content Type ◽  
Corporate Real Estate ◽  
Positive Sense ◽  
Before And After ◽  
Negative Effect ◽  
Open Plan

Purpose The purpose of this study is to investigate the effects of the activity-based workspace (ABW) on employee belonging. Place attachment theory (PAT) is used as a proxy to understand and measure the belongingness of employees to their physical workplaces. Design/methodology/approach A case study of a bank’s newly retrofitted ABW office is conducted, providing fresh perspectives on the effect of ABW on employee belonging. A questionnaire survey was used to understand employee belongingness. Surveys are conducted with employees of the bank (n = 100) who experienced the transition from the conventional open-plan office with designated seats to an ABW, to understand and compare the change in employee belonging after the transition, by studying the level of belonging achieved in the space before and after. Findings The results showed that there was a positive sense of belongingness amongst employees working in the ABW space, as per the PAT framework and an increased sense of belongingness compared with the previous conventional open-plan office. However, ABWs were found to also have a negative effect on employees’ sense of control and security. Originality/value Maslow’s hierarchy of needs indicates that a feeling of belonging is fundamental to humans. The need for belonging is also applicable in the workplaces of today’s progressive corporate organisations, where there is increased pressure and incentive to appeal to and retain talent. This research was conducted in response to the huge growth in interest in activity-based working across the corporate real estate community. As there has been no prior research done in the area of the emotional need for belongingness in ABW.

Post-occupancy evaluation of outdoor spaces on the campus of the Federal University of Juiz de Fora, Brazil

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ana Clara Carvalho Tourinho ◽  
Sabrina Andrade Barbosa ◽  
Özgür Göçer ◽  
Klaus Chaves Alberto
Keyword(s):  
Critical Role ◽  
Future Research ◽  
Content Type ◽  
University Campuses ◽  
Post Occupancy Evaluation ◽  
Outdoor Spaces ◽  
The University ◽  
The Impact ◽  
Practical Implications

PurposeUsing the campus of a Brazilian university as case study, this research aims to identify which aspects of the outdoor spaces are the most significant in attracting people.Design/methodology/approachThis research relies on the application of different post-occupancy evaluation (POE) methods, including user tracking, behavioural mapping and questionnaires, on one plateau of the campus.FindingsThree group of aspects (socialization, proximity and infrastructure) were identified as key elements in explaining the impact of the campus physical characteristics on users’ behaviour. The results indicate that having characteristics of at least one group of aspects in those spaces can guarantee their vitality and, if there is presence of attributes of more than one group, liveliness can be increased.Research limitations/implicationsFurther studies should be conducted on an entire campus to identify other spatial elements in the three groups.Practical implicationsThis research contributes to the planning of future campuses and to solutions to the existed ones, indicating the most relevant spatial characteristics to be considered. Additionally, the combination of different methods may be useful to future research.Originality/valueMost of the investigations on the university campuses focus on the buildings, and little research has investigated the outdoor spaces, although they play a critical role in learning and academic life, where people establish social, cultural and personal relationships. In addition, studies using several POE allowed a consistent and complete diagnostic about the aspects of the campus, giving recommendations for future projects.

Development of a tool for measuring building information modeling (BIM) user satisfaction – method selection, scale development and case study

2020 ◽  
Vol 27 (9) ◽  
pp. 2409-2427
Author(s):  
Honglei Liu ◽  
Jiule Song ◽  
Guangbin Wang
Keyword(s):  
User Satisfaction ◽  
Building Information Modeling ◽  
Measurement Instrument ◽  
Triangular Fuzzy Number ◽  
Entropy Method ◽  
Information Modeling ◽  
Content Type ◽  
Building Information ◽  
Aec Industry

PurposeWith the increasing attention acquired from researchers and practitioners in Architecture, Engineering and Construction (AEC) industry, building information modeling (BIM) has fundamentally changed the approach we design, construct and delivery, as well as operate and maintenance of buildings and civil infrastructures. This study tries to provide an innovative perspective on BIM research. This study aims to analyze the necessity and feasibility of BIM user satisfaction research and define what BIM user satisfaction is, and then to develop a quantitative method for the measurement of BIM user satisfaction.Design/methodology/approachAs it is indicated in the content, BIM user satisfaction is measured by the sum of the user's weighted reactions to a set of factors. To be specific, the entropy method was adopted to calculate the “weighting” of the factors, and the triangular fuzzy number (TFN) method was selected to compute the “scoring” of the factors. Through the literature review, methodology and tool development, as well as case study and discussions, this paper was generated sequentially.FindingsThis study found that the proposed tool for the measurement of BIM success is valid and reliable; it formerly translated the conceptual definition of BIM user satisfaction into an accurate measurement instrument. It also indicated that many factors are affecting the BIM users' satisfaction, and each of the factors inherited various importance and score, and the findings are expected to improve the performance and effectiveness of BIM management.Originality/valueThrough the translation of the conceptual BIM user satisfaction into a valid quantitative measurement instrument, this research provides an excellent framework for the management of BIM from the user's perspective, and it could help to stimulate user's acceptance of BIM in the AEC industry in future.

Post-occupancy evaluation of University of Uyo buildings

2020 ◽  
Vol 18 (6) ◽  
pp. 1711-1730 ◽  
Author(s):  
Dubem Ikediashi ◽  
Godfrey Udo ◽  
Maureen Ofoegbu
Keyword(s):  
Teaching And Learning ◽  
Functional Performance ◽  
Empirical Evaluation ◽  
The Body ◽  
Performance Criteria ◽  
Indoor Climate ◽  
Content Type ◽  
Post Occupancy Evaluation ◽  
Validated Questionnaire ◽  
The University

Purpose This study aims to evaluate the performance of buildings in the University of Uyo using the post-occupancy evaluation (POE) technique. Design/methodology/approach A quantitative questionnaire survey is adopted in which 333 copies of a validated questionnaire are administered to academic, administrative and maintenance staff and some students who occupy four buildings used for the survey. However, 124 valid responses are received giving a response rate of 37per cent. Data collected are analysed using descriptive and inferential statistical tools while the Kruskal Wallis chi-square (χ2) test is used to analyse hypotheses postulated for the study. Findings Findings reveal that the General Administration (GA) building has high ratings in five technical performance criteria of ambient level of sound in offices, the integrity of materials used for walls, and correctness of stair risers, threads in the building quality of lighting and quantity of lighting. Findings on the functional performance of GA building show that cleaning, friendliness, parking space, landscaping and indoor climate are the top five rated. Findings also reveal that lack of awareness about POE is a top-rated barrier, followed by a lack of orientation of stakeholders and a lack of adequately trained staff. Originality/value The study contributes to the body of knowledge on POE, particularly in universities by conducting an empirical evaluation of both technical and functional performance of the University of Uyo buildings. Besides, it establishes a set of factors that significantly hinder the implementation of POEs in universities. From a practice perspective, it provides valid feedback on which universities can build upon to improve conditions of their facilities and ultimately bolster the conducive environment for teaching and learning.

Comparing user satisfaction of older and newer on-campus accommodation buildings in Australia

Facilities ◽  
2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xinyu Xu ◽  
Riza Yosia Sunindijo ◽  
Eveline Mussi
Keyword(s):  
Thermal Comfort ◽  
User Satisfaction ◽  
Evaluation Study ◽  
Three Dimensions ◽  
Content Type ◽  
Post Occupancy Evaluation ◽  
South Wales ◽  
Adaptive Thermal Comfort ◽  
Acoustic Comfort ◽  
The Impact

Purpose This paper aims to assess the level of occupants’ satisfaction, comparing older and newer on-campus accommodation buildings in Sydney, Australia, aiming to identify their comfort factors deficiencies in terms of design and construction solutions/strategies (e.g. spatial arrangements, materials, thermal comfort). Design/methodology/approach A post occupancy evaluation survey was used to assess the occupant satisfaction with three on-campus accommodation buildings in The University of New South Wales (UNSW) Sydney. One of the selected buildings is an older building opened for occupation in 1996, and the other two are more recent on campus accommodations buildings. The survey included 11 post occupancy evaluation elements identified through literature review which were categorised into three dimensions: technical, functional and behavioural. Findings The results show that the satisfaction levels with thermal and acoustic comfort were below standards for both older and newer buildings. In addition, the older building used in this study was rated low in terms of: indoor air quality, lighting, maintenance and management, vertical transportation facility, room layout and furniture quality, building layout and aesthetics and level of privacy. Such factors related to both functional and behavioural dimensions were of greater satisfaction in newer buildings. Practical implications Findings suggest the high priority of strategies that address and improve the thermal and acoustic comfort of older and newer on-campus accommodation buildings if the intention is to enhance students’ satisfaction, especially considering the impact that these facilities have on students’ performance. Thermal performance in different seasons and adaptive thermal comfort activities should be considered in the design of new on-campus accommodation buildings and the retrofit of existing old buildings. Originality/value On-campus accommodation is an important facility that supports student learning outcomes and helps students adapt in a new learning environment. A post occupancy evaluation study to assess the adequacy of this facility is still lacking because previous studies have generally focussed on class rooms and work spaces in the education sector. This research compares the user satisfaction of older and newer on-campus accommodation buildings in Australia, to highlight deficiencies and areas for improvement in the design of existing and future buildings.

Post-occupancy evaluation of research and academic laboratory facilities

2019 ◽  
Vol 38 (5) ◽  
pp. 797-810 ◽  
Author(s):  
Mohammad A. Hassanain ◽  
Muizz O. Sanni-Anibire ◽  
Abubakar Sadiq Mahmoud ◽  
Wahhaj Ahmed
Keyword(s):  
Research Laboratory ◽  
University Campus ◽  
Content Type ◽  
Satisfaction Index ◽  
Post Occupancy Evaluation ◽  
Performance Requirements ◽  
Laboratory Facilities ◽  
Two Phases ◽  
Technical Features ◽  
Academic Laboratory

Purpose The purpose of this paper is to present the post-occupancy evaluation (POE) of academic and research laboratory facilities. This is based on the premise that the performance of such facilities is directly connected to the productivity, health and wellbeing of its users. Design/methodology/approach The paper was carried out in two phases, first, the performance requirements for academic and laboratory facilities were identified through the extant literature. Furthermore, a questionnaire survey was developed to carry out a POE of existing academic and research laboratory facilities in a university campus in Saudi Arabia. The questionnaire was designed using a Likert scale of one to five. Finally, the satisfaction index was computed, and rates of satisfaction with the various performance requirements were determined. Findings The paper resulted into 74 performance requirements grouped into three categories. The respondents showed general satisfaction with most of the performance requirements. However, dissatisfaction was observed in performance requirements related to technical features and the availability of sustainability features. Such findings suggest the growing importance of such technical and sustainable features in modern-day laboratories. Originality/value Though few studies have employed POE in assessing the performance of academic facilities, there is still a gap regarding its application to the laboratory facilities. Thus, the originality of this study is evident in its presentation of a set of performance requirements and its further application as a case study.

The Mexican user satisfaction index: a case study applied to a social program

2013 ◽  
Vol 25 (4) ◽  
pp. 384-398 ◽  
Author(s):  
Odette Lobato‐Calleros ◽  
Humberto Rivera ◽  
Hugo Serrato ◽  
Elena Gómez ◽  
Paola Cervantes
Keyword(s):  
User Satisfaction ◽  
Social Program ◽  
Satisfaction Index

Implementation of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study

2014 ◽  
Vol 31 (8) ◽  
pp. 921-937 ◽  
Author(s):  
Vahid Nabavi ◽  
Majid Azizi ◽  
Mehdi Faezipour
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Iso 9001 ◽  
Ahp Method ◽  
Content Type ◽  
Satisfaction Index

Purpose – The purpose of this paper is to discuss the effect of the ISO 9001 quality management system on customer satisfaction and show an application of an analytic hierarchy process (AHP)-based method for measuring the customer satisfaction index (CSI). This will be useful to anyone who wants to have an ISO 9001 quality management system in his or her organization. Design/methodology/approach – This paper describes an ISO 9001 quality management implementation process based on ISO 9001 requirements, and uses the AHP method for weighting effective criteria on customer satisfaction. All data were obtained via questionnaires and assessed with EXPERT CHOICE 11 software. Findings – According to the results of the weighting, the factors influencing the satisfaction of a kitchen worktops customer, price and sales terms of this product has a significant impact on customer satisfaction and, in competitive conditions, this criterion has a determining role in the creation of utility for customers. ISO 9001 quality management system has been able to increase the CSI within an 11-month period of study. Originality/value – This paper is the first to use the AHP method with a new approach in a case study, offering a complete, comprehensive method for assessing customer implications.

Sign in / Sign up

Export Citation Format

Share Document