scholarly journals People analytics effectiveness: developing a framework

2020 ◽  
Vol 7 (2) ◽  
pp. 203-219 ◽  
Author(s):  
Tina Peeters ◽  
Jaap Paauwe ◽  
Karina Van De Voorde
Keyword(s):  
Organizational Performance ◽  
Stakeholder Management ◽  
Governance Structure ◽  
Management Support ◽  
Comprehensive Overview ◽  
Content Type ◽  
The People ◽  
Narrative Literature ◽  
Narrative Literature Review ◽  
Set Up

PurposeThe purpose of this paper is to explore the key ingredients that people analytics teams require to contribute to organizational performance. As the information that is currently available is fragmented, it is difficult for organizations to understand what it takes to execute people analytics successfully.Design/methodology/approachTo identify the key ingredients, a narrative literature review was conducted using both traditional people analytics and broader business intelligence literature. The findings were summarized in the People Analytics Effectiveness Wheel.FindingsThe People Analytics Effectiveness Wheel identifies four categories of ingredients that a people analytics team requires to be effective. These are enabling resources, products, stakeholder management and governance structure. Under each category, multiple sub-themes are discussed, such as data and infrastructure; senior management support; and knowledge, skills, abilities and other characteristics (KSAOs) (enablers).Practical implicationsMany organizations are still trying to set up their people analytics teams, and many others are struggling to improve decision-making by using people analytics. For these companies, this paper provides a comprehensive overview of the current literature and describes what it takes to contribute to organizational performance using people analytics.Originality/valueThis paper is designed to provide organizations and researchers with a comprehensive understanding of what it takes to execute people analytics successfully. By using the People Analytics Effectiveness Wheel as a guideline, scholars are now better equipped to research the processes that are required for the ingredients to be truly effective.

scholarly journals Essential ingredients for the implementation of Quality 4.0

2020 ◽  
Vol 32 (4) ◽  
pp. 779-793 ◽  
Author(s):  
Michael Sony ◽  
Jiju Antony ◽  
Jacqueline Ann Douglas
Keyword(s):  
Future Research ◽  
Management Support ◽  
Self Assessment ◽  
Content Type ◽  
Top Management Support ◽  
Effective Implementation ◽  
Future Research Agenda ◽  
Prescriptive Analytics ◽  
Narrative Literature ◽  
Narrative Literature Review

PurposeQuality 4.0 is concerned with managing quality in the Industry 4.0 era. Specifically, its focus is on which digital tools are used to enhance an organization’s ability to reliably give customers high-quality products. The purpose of this paper is to investigate the key ingredients for the effective implementation of Quality 4.0.Design/methodology/approachA narrative literature review was conducted on the extant works to collate and analyse previous studies in this relatively new field.FindingsThe study revealed eight key ingredients for the effective implementation of Quality 4.0 in organizations, namely: (1) handling big data, (2) improving prescriptive analytics, (3) using Quality 4.0 for effective vertical, horizontal and end-to-end integration, (4) using Quality 4.0 for strategic advantage, (5) leadership in Quality 4.0, (6) training in Quality 4.0, (7) organizational culture for Quality 4.0 and, lastly, (8) top management support for Quality 4.0. These findings have provided a steer for the future research agenda of Quality 4.0.Practical implicationsOrganizations can use the eight ingredients to perform a self-assessment on the current state of each element within their own organization. When implementing Quality 4.0, each ingredient should be effectively analysed, and measures taken so that the implementation of Quality 4.0 is effective.Originality/valueThe paper makes the first attempt to present the key ingredients an organization should possess to effectively implement Quality 4.0.

Elucidating the effect of information technology capabilities on organizational performance in UAE: a three-wave moderated-mediation model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Haseena Bader Alkatheeri ◽  
Fauzia Jabeen ◽  
Khalid Mehmood ◽  
Gabriele Santoro
Keyword(s):  
Information Technology ◽  
Organizational Performance ◽  
Mediating Effect ◽  
Hierarchical Regression ◽  
Management Support ◽  
Content Type ◽  
Moderated Mediation Model ◽  
Hospitality Firms ◽  
High Level ◽  
The Relationship

PurposeThis paper aims to investigate information technology capabilities (ITC)’s influence on organizational performance (OP) within the hospitality industry. Specifically, it analyzes the indirect effects of sustainability practices (SP) and service quality (SQ) on the relationship between ITC and OP. The moderating effect of top management support (TMS) is also examined.Design/methodology/approachUsing a three-wave time-lagged design, 507 UAE hotels' managers took part in the study. Hierarchical regression bootstrapping approach was used to examine the hypothesis.FindingsThis study suggests that ITC are positively related to OP. Furthermore, the study found that SP and SQ mediate the ITC-OP relationship. TMS moderates the positive relationship between ITC and OP and also moderates the relationship between SQ and OP. Additionally, TMS moderates the indirect effect of SQ on the association between ITC and OP, such that the mediating effect is stronger when TMS is at a high level.Research limitations/implicationsThe study shall assist the practitioners of the hospitality firms to focus their attention on ITC to improve SQ and hence achieve optimal performance.Originality/valueThe novelty of this research lies in the presentation of an integrated framework based on a resource-based view to solve the contemporary challenges facing hospitality firms operating in emerging markets in integrating ITC and SP for better organizational results.

Tourism public-private partnership (PPP) projects: an exploratory-sequential approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marwa Ghanem ◽  
Ibrahim Elshaer ◽  
Samar Saad
Keyword(s):  
Interpersonal Relationships ◽  
Service Providers ◽  
Stakeholder Management ◽  
Comprehensive Overview ◽  
Sequential Approach ◽  
Essential Information ◽  
Content Type ◽  
The Government ◽  
The Relationship

Purpose This study aims to address the absence of a thorough understanding of commitment in tourism public-private partnerships (PPP) by exploring antecedents of PPP commitment and their underpinning relationships in regard to the destination management system (DMS). Design/methodology/approach An empirical investigation of the case of the Egyptian DMS, a PPP which was forsaken by the government partner and which subsequently failed. Qualitative and quantitative approaches are used for a comprehensive overview of the researched phenomena pertaining to external and internal stakeholders. Findings The results indicated that stakeholder management, relational capital, perceived benefits and stakeholder capabilities could influence intentions to commit to a tourism PPP project. Also, the latter three factors were found to mediate the relationship between stakeholder management and long-term PPP commitment. The results also shed light on the important aspects of non-contractual, interpersonal relationships between internal and external PPP stakeholders. Originality/value This research pioneers inquiries on the commitment of Tourism PPP/DMS projects and its possible drivers in a non-Western context. Also, this study contributes to knowledge by exploring the relationship within and between internal (partners) and external (e.g. local service providers) stakeholder groups and provided evidence on the crucial role of both on long-term PPP commitment and success. The current study has a few significant contributions to the PPP literature regarding the commitment and success of PPP in the complicated environments in which tourism PPP projects are operated. Moreover, this study offers essential information and practices for improving partner relationships with external stakeholders.

Ambidextrous leadership: a narrative literature review for theory development and directions for future research

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dimitrios Kafetzopoulos
Keyword(s):  
Literature Review ◽  
Theory Development ◽  
Critical Discussion ◽  
Leadership Theory ◽  
Future Research ◽  
Research Gaps ◽  
Content Type ◽  
Narrative Literature ◽  
Narrative Literature Review ◽  
Ambidextrous Leadership

PurposeThis study seeks to provide a narrative literature review of existing empirical research, in order to better understand the processes and theory of ambidextrous leadership, as well as its influence on followers, employees and organizations.Design/methodology/approachData from 26 studies were extracted and synthesied providing a critical discussion about the methodological and theoretical aspects of the studies identified in the review.FindingsIt was revealed the attributes for an effective ambidextrous leader, it was presented the recently proposed concept of ambidextrous leadership theory and it was noticed the main criticisms against the findings of the extant ambidextrous leadership literature. It was also identified many research gaps in the literature which in turn can guide academics in the development of ambidextrous leadership.Research limitations/implicationsThe ambidextrous leadership theory represents a novel and unique approach to the domain of leadership for creativity and innovation. It is shared across hierarchical levels throughout the organization. Leaders have a significant effect on employees' behaviors and should determine its applicability to different situations. Organizations require ambidextrous managers who combine flexible, situational and versatile leadership styles developing ever increasingly new and divergent ideas. Many research gaps in the literature were also identified that can guide academics in the development of ambidextrous leadership.Practical implicationsUnderstanding that ambidextrous leadership is required to significantly influence ambidexterity and innovation allows organizations to direct their leadership selection and development.Originality/valueThis review contributes to the ambidextrous leadership literature by creating a holistic picture of where it has been and where it should go.

Getting innovations adopted in the housing sector

2020 ◽  
Vol 20 (2) ◽  
pp. 285-318
Author(s):  
Johannes A.W.H. Van Oorschot ◽  
Johannes I.M. Halman ◽  
Erwin Hofman
Keyword(s):  
Innovation Adoption ◽  
Housing Sector ◽  
Search Technique ◽  
Data Set ◽  
Content Type ◽  
Housing Projects ◽  
Adoption Of Innovation ◽  
Adoption Research ◽  
Narrative Literature ◽  
Narrative Literature Review

Purpose The purpose of this study is threefold. First, to provide a taxonomy of innovations in the housing sector. Second, to create a coherent framework that includes the mechanisms that stimulate and hinder the adoption of innovation in the housing sector. Third, to develop propositions for future innovation adoption research. Design/methodology/approach A search in Clarivate Analytics’ Web of Science, Elsevier’ Scopus and the ARCOM database, followed by ‘snowballing’ as a backward search technique, revealed 94 scientific studies about innovation adoption in the housing sector. These studies were used to conduct a systematic narrative literature review about innovation adoption in the housing sector. Findings This study presents the state of knowledge about the adoption of innovation in the housing sector. Based on the unit of analysis by the studies included in our review, we present a taxonomy of housing innovation and we conclude that, typical for low-tech industries, no radical, discontinuous innovations were reported in the field of housing. Based on the data set of this review, a coherent framework has been developed, which includes four categories of determinants and underlying variables. Subsequently, 21 propositions have been deduced, which reflect the key mechanisms affecting the adoption of innovation in housing. Originality/value This paper is the first in which the various innovation adoption mechanisms for housing projects are integrated in a coherent innovation adoption framework. This framework not only provides an explanatory overview about innovation adoption in the housing sector but also provides insight to managers how to increase the chances to get their innovations adopted in the housing sector.

Controlling the flood: when more of a dose is less

2014 ◽  
Vol 70 (3) ◽  
pp. 330-345 ◽  
Author(s):  
J. David Johnson
Keyword(s):  
Design Methodology ◽  
Information Overload ◽  
Information Age ◽  
Coping Mechanisms ◽  
Correct Interpretation ◽  
Content Type ◽  
Guiding Principle ◽  
Minimalist Approach ◽  
Narrative Literature ◽  
Narrative Literature Review

Purpose – The purpose of this paper is to explore the flood of information that is inundating us. This flood makes it increasingly difficult to make sense of the world and arrive at the correct interpretation of events. Design/methodology/approach – Classic narrative literature review applying the dosage metaphor to the growing problem of information overload. Findings – The seven elements of dosage – amount, frequency, sequencing, delivery systems, contraindications, interactions, and dysfunctions – are used to discuss four major coping mechanisms – escape, attention, delegation, and creative destruction – for dealing with the flood. Each of the coping mechanisms has different entailments for the dosage elements. Originality/value – This essay develops a guiding principle for thinking about how we should cope with this central problem of the information age: suggesting a minimalist approach that offers the hope of clarity in acting in an age that increasingly overwhelms us.

scholarly journals Coping strategies used by nurses during the COVID-19 pandemic: A narrative literature review

2021 ◽  
Vol 26 ◽  
Author(s):  
Leepile A. Sehularo ◽  
Boitumelo J. Molato ◽  
Isaac O. Mokgaola ◽  
Gopolang Gause
Keyword(s):  
Nursing Education ◽  
Literature Review ◽  
Coping Strategies ◽  
Relevant Literature ◽  
Sampling Technique ◽  
Future Research ◽  
Management Support ◽  
Online Databases ◽  
Narrative Literature ◽  
Narrative Literature Review

Background: During the coronavirus disease 2019 (COVID-19) pandemic, it is understandable that nurses are working under stressful conditions. A successful use of effective coping strategies during the COVID-19 pandemic will help nurses to manage stressful conditions.Aim: The objective of this narrative literature review was to explore and describe the coping strategies used by nurses during the COVID-19 pandemic.Setting: This study was conducted from all available literature related to the coping strategies used by nurses during the COVID-19 pandemic globally.Methods: A narrative literature review was conducted to answer researchers’ concern of coping strategies used by nurses during COVID-19. The purposive sampling technique was used to select three online databases that were used to search for the relevant literature, namely Google Scholar, Science Direct and African Journals (formerly SAePublications). Search terms used to conduct this study include coping, coping strategies, nurses, nursing and COVID-19 pandemic. This study included English studies focusing on coping strategies used by nurses during COVID-19 published between 2019 and 2021. The study excluded newspaper articles, conference reports and other databases not mentioned in this study.Results: The findings identified the following strategies: use of COVID-19 protective measures, avoidance strategy, social support, faith-based practices, psychological support and management support are used by nurses as coping strategies during the COVID-19 pandemic.Conclusion: The use of the identified coping strategies by nurses may reduce stress and burnout during the COVID-19 pandemic. Recommendations were made for future research, nursing education and practice.Contribution: This is the first narrative literature review focusing on the coping strategies used by nurses during the COVID-19 pandemic. The findings of this narrative literature review provide insight that may be used by nurses of all categories to cope during the COVID-19 pandemic.

CRM and organizational performance

2019 ◽  
Vol 27 (1) ◽  
pp. 187-205 ◽  
Author(s):  
Ahmad Rafiki ◽  
Sutan Emir Hidayat ◽  
Deema Al Abdul Razzaq
Keyword(s):  
Information Processing ◽  
Organizational Performance ◽  
Customer Orientation ◽  
Management Support ◽  
Content Type ◽  
Customer Data ◽  
Top Management Support ◽  
Customer Information ◽  
Telecommunication Companies ◽  
Orientation Training

Purpose The purpose of this paper is to investigate the relationship between customer relationship management (CRM) dimensions (i.e. top management support, customer orientation, training orientation, customer data, customer information-processing and integration) and organizational performance in telecommunication companies in Kuwait. Design/methodology/approach This is a quantitative study, and the response came from 167 employees of three telecommunication companies. Data collected were subjected to correlation and regression analyses in pursuance of the study’s stated objective. Findings The results of this study found that top management support, customer data and customer information processing are positively related to organizational performance, while other variables of customer orientation, training orientation and integration of CRM have no significant influence on organizational performance. Originality/value The paper addresses CRM dimensions issues specifically for telecommunication companies in Kuwait.

Partial centralization in three-division organizations

2014 ◽  
Vol 5 (2) ◽  
pp. 187-210
Author(s):  
Siguang Li ◽  
Xi Weng
Keyword(s):  
Organizational Performance ◽  
Information Structure ◽  
Design Methodology ◽  
Optimal Allocation ◽  
Simulation Analysis ◽  
Organizational Structures ◽  
Governance Structure ◽  
Operating Conditions ◽  
Information Structures ◽  
Content Type

Purpose – The purpose of this paper is to investigate the optimal allocation of authority within “chain” organizations and to show when partial centralization becomes dominant in the sense of organizational performance. Design/methodology/approach – This paper takes an incomplete contract approach and uses an information transmission framework to investigate the optimal governance structure, in which non-contractible decisions must be adapted to local operating conditions, and also coordinated with the upstream and downstream divisions. We also use simulation analysis to numerically show the theoretical mapping between the underlying parameters (i.e. coordination need) and the dominant organizational structures. Findings – Partial decentralization will arise as the optimal governance structure only when the information in the middle branch is relatively concentrated or dispersive, so as to exploit the underlying information structure in the “chain” organizations. Specifically, when information is highly concentrated, direct control of the middle branch can improve coordination within firms. When the information is highly dispersive, to delegate authority to the middle branch only can improve communication. Originality/value – This paper characterizes the optimal governance structure in “chain” organizations. The findings may give some enlightenment on real authority driven by ex ante asymmetric information structures and have implications on asymmetric delegation within firms.

scholarly journals Leadership: the complexities and state of the field

2018 ◽  
Vol 30 (5) ◽  
pp. 514-528 ◽  
Author(s):  
Catherine Marie Clark ◽  
Christian Harrison
Keyword(s):  
Research Area ◽  
Future Research ◽  
Content Type ◽  
Research Opportunities ◽  
Research Fields ◽  
Current State ◽  
Narrative Literature ◽  
Narrative Literature Review ◽  
Extensive Body ◽  
Leadership Approaches

Purpose The purpose of this paper is to advance contemporary cognisance of the leadership field and its current state, through the synthesis and development of earlier contributions. A taxonomy of evolutionary eras is tendered, from which future research opportunities can be extrapolated. Design/methodology/approach This paper conducts a narrative literature review of significant leadership literature. There is a focus on prominent contributions which are considered to have been highly influential within the field, while acknowledging other notable influences. Findings Leadership is found to be a multifaceted and evolving field, which continues to produce further research fields. This dynamism hinders the progression of leadership to achieve integration. Eleven interrelated eras of leadership, which hold varying research value, were found. While some eras superficially appear to be discredited, there is arguably scope for these to be developed in contemporary context. Currently, the leadership approaches which are replete with research opportunities include servant leadership, a skills approach and an entrepreneurial leadership. Research limitations/implications Leadership is a vast research area with numerous contributions to its body of work; therefore, this review has focused on prominent contributions and has not attempted to include all available literature. The dissemination of leadership literature has allowed for research gaps to emerge and future research recommendations to be drawn. Originality/value While there is an extensive body of leadership literature, there are few reviews of the literature. A comprehensive contemporary review facilitates an examination of the current complexities and state of the leadership field.

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