scholarly journals Collaborative public service provision archetypes in healthcare emergencies: a case of COVID-19 administration in Sri Lanka

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kelum Jayasinghe ◽  
Chandana Wijesinghe ◽  
Chaminda Wijethilake ◽  
Raj Prasanna
Keyword(s):  
Public Service ◽  
Narrative Analysis ◽  
Service Provision ◽  
Secondary Data ◽  
Primary Data ◽  
Content Type ◽  
Incident Command ◽  
Public Service Provision ◽  
Organisational Values ◽  
The Government

PurposeThis paper examines how the properties and patterns of a collaborative “networked hierarchy” incident command system (ICS) archetype can provide incident command centres with extra capabilities to manage public service delivery during COVID-19.Design/methodology/approachThe paper illustrates the case of Sri Lanka's COVID-19 administration during its “first wave” (from 15 February to 1 September 2020). Primary data were collected through in-depth interviews with government officials who were directly involved in the administration of the COVID-19 outbreak. Secondary data sources were government publications and web sources. The data were analysed and interpreted by using narrative analysis and archetype theory respectively.FindingsThe findings highlight how Sri Lanka's public sector responses to COVID-19 have followed a collaborative “networked hierarchy” ICS archetype. More specifically, the government changed its normative ICS “properties” by incorporating a diverse group of intergovernmental agencies such as the police, the military, the health service and administrative services by articulating new patterns of collaborative working, namely, organisational values, beliefs and ideas that fit with the Sri Lankan public service context.Originality/valueIn responding to high magnitude healthcare emergencies, the flexibility of a collaborative networked ICS hierarchy enables different balances of organisational properties to be incorporated, such as hierarchy and horizontal networking and “patterns” in public service provision.

scholarly journals An empirical study on application and efficiency of gridded management in public service supply of Chinese Government

2017 ◽  
Vol 8 (1) ◽  
pp. 2-15 ◽  
Author(s):  
Bai XiuYin ◽  
Muhammad Imran Hanif ◽  
Li Fensheng ◽  
Muhammad Shehzad Hanif ◽  
Gu Yinhua
Keyword(s):  
Public Service ◽  
Rural Areas ◽  
Service Provision ◽  
Operation Mode ◽  
Chinese Government ◽  
Content Type ◽  
The Public ◽  
Public Service Provision ◽  
The Government ◽  
Urban And Rural Areas

Purpose Gridded management in the public service supply is still in the experience exploratory stage, and this paper aims to analyze the inherent logic and operation mode of the gridding mechanism of the public supply based on the existing theory study and practices, and verify its efficiency so as to come to the conclusion whether it could be promoted to a wider range. Design/methodology/approach The methodology applied in this paper was case study/deductive induction. Findings The grid model in the public service supply needs to be demonstrated completely in theoretical logic and operation principles before it is promoted across the country. Meanwhile, full support of the government is required in terms of service concept, function distribution, technical parameters and infrastructure. Research limitations/implications The inherent logic and operation mode of the gridding mechanism of the public service supply needs enough practice tests. The practical test of efficiency analysis of the gridding mechanism of the public service supply is not enough. Social implications This paper validated whether the gridding mechanism that originated from China’s urban management can be promoted to all over the country in the public service supply. It provides references for government policy. Originality/value This paper constructs a gridded management model for public service provision in urban and rural areas on the basis of an analysis of the plight of traditional model of public service provision, thus delivering the same standard of public service for both urban and rural areas through optimization of resource allocation without requiring more supply and fundamental change to the content of service.

Ending endo risks Philippine labour and employer anger

2016 ◽  
Keyword(s):  
Public Service ◽  
Service Provision ◽  
Government Employees ◽  
Content Type ◽  
Contract Workers ◽  
Public Service Provision ◽  
The Government

Significance Endo is a colloquial expression meaning end-of-contract and refers to the practice of hiring and re-hiring workers on contracts lasting less than six months, the period after which companies must take on contract workers as employees. President Rodrigo Duterte's administration has promised to halve the number of Philippine workers employed on endo contracts by end-2016, and to eliminate the practice entirely by end-2017. Impacts Changing endo could affect government employees and public service provision. Delayed or minimal labour reform could see union-led, anti-government demonstrations. The government could face legal actions by employers and employer groups. Endo could see policy friction between DOLE (supporting workers) and the trade and industry department (supporting investment).

scholarly journals Fostering public accountability in South Africa: A reflection on challenges and successes

2016 ◽  
Vol 12 (1) ◽  
Author(s):  
Pandelani H. Munzhedzi
Keyword(s):  
South Africa ◽  
Public Service ◽  
Service Provision ◽  
Public Services ◽  
Public Accountability ◽  
The Public ◽  
Current State ◽  
Public Service Provision ◽  
The Republic ◽  
The Government

Accountability and oversight are constitutional requirements in all the spheres of government in the Republic of South Africa and their foundation is in the Constitution of the Republic of South Africa of 1996. All spheres of government are charged with the constitutional mandate of providing public services. The level of responsibility and public services provision also goes with the level of capacity of a particular sphere. However, most of the direct and visible services that the public receives are at the local sphere of government. As such, enormous resources are channelled towards this sphere of government so that the said public services could be provided. It is imperative that the three spheres of government account for the huge expenditures during the public service provision processes. The parliaments of national and provincial governments exercise oversight and accountability over their executives and administrations through the Public Accounts Committees, while the local sphere of government relies on the Municipal Public Accounts Committees. This article is theoretical in nature, and it seeks to explore the current state of public accountability in South Africa and to evaluate possible measures so as to enhance public accountability. The article argues that the current public accountability mechanisms are not efficient and effective. It is recommended that these mechanisms ought to be enhanced by inter alia capacitating the legislative bodies at national, provincial and local spheres of the government.

scholarly journals IMPLEMENTASI GOOD GOVERNANCE SEBAGAI UPAYA PENCEGAHAN PENYAKIT BIROKRASI DALAM PELAYANAN PUBLIK (STUDI KASUS KASUS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR KECAMATAN MEDAN HELVETIA

2021 ◽  
Vol 29 (2) ◽  
pp. 24
Author(s):  
Pangeran Teguh Anugrah ◽  
Abdul Kadir ◽  
Pin Pin
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Primary Data ◽  
Organizational Relationships ◽  
Public Servants ◽  
The Public ◽  
The Government

District is part of the government organization that is closest to dealing directly with the community and spearheading the success of regional development, especially in Medan, where the District will be seen directly in planning and controlling development and services, and a reflection of good governance in Medan. The objectives of this study are as follows: (i) to describe the Good Governance implementation in the District, especially in the District of Medan Helvetia, (ii) to analyze the factors that support and inhibit the implementation in the District, especially in the District of Medan Helvetia.The form of descriptive research using a qualitative approach, this research was conducted in the District of Medan Helvetia. The informants consisted of key informants, namely the Head of District and their apparatus as many as 4 people who were determined purposively and the Main informant namely the community who were taken accidentally as many as 20 people at the time of the study. Primary data comes from interviews and secondary data from literature studies and other written documents. After the data and information needed has been collected, the researcher then sifts through the data and information into the research indicators that have been determined. After the data and information are grouped, the researcher then presents the data and analyzes the data qualitatively.Research Results: The good governance implementation in Medan Helvetia District Office refers to the Decree of the District of Medan Helvetia number 138/19-17/SK-MH/IX/2015 on Standard Operating Procedures (SOP) in Medan Helvetia District Environment. In general, the implementation analysis as follows: (i) Standards and Policy Objectives: public servants have attempted to achieve the public service goals they have set, (ii) Resources: human resources and support resources or facilities, researchers see still shortcomings, (iii) Inter-Organizational Relations: inter-organizational relationships implemented in Medan Helvetia  District are good, (iv) Characteristics of the Implementing Agent: the characteristics of the existing implementing agent can already be applied by the implementor of public services in both the public service in Medan Helvetia district, (v) Social, Political, and Economic Conditions: on the variable social, economic and political conditions, the implementors of public services in providing public services do not discriminate between each other, (vi) Implementor Disposition: the attitude given by the implementor of public services is friendly and courteous when providing public services. Supporting factors are cooperation with stakeholders, commitment of the head district (Camat), and the economic potential of the region and opportunities of private CSR, while the Inhibitor Factors are Lack of community participation, lack of human resources apparatus, lack of funds and some damaged road and drainage infrastructure.

Triple helix going abroad? The case of Danish experiences in China

2014 ◽  
Vol 17 (3) ◽  
pp. 254-271 ◽  
Author(s):  
Olav Jull Sørensen ◽  
Yimei Hu
Keyword(s):  
Triple Helix ◽  
Secondary Data ◽  
Practical Significance ◽  
Annual Reports ◽  
Primary Data ◽  
Global Knowledge ◽  
Content Type ◽  
Knowledge Resources ◽  
The Government ◽  
Integration Stage

Purpose – The purpose of this paper is to conceptualize and make sense of the internationalization of the triple helix (TH) model. Design/methodology/approach – As this study is exploitative in nature, an inductive approach is adopted in data collection and data analysis. The Danish TH's experiences in China are used as empirical evidences. Primary data are collected from in-depth interviews and discussions, filed observations, and personal experiences. Secondary data such as the government policies and documents, companies’ annual reports, and reliable web sites are also included. Findings – The paper conceptualizes the internationalization of the TH into three stages: pioneering stage, exploration stage, and integration stage. In the pioneering stage, the authors see the establishment of each of the three helix spheres abroad, i.e. internationalization of companies, universities and governments; in the exploration stage, the three spheres start to interact abroad and collaborate with their counterparts in the host country; in the integration stage, helix to helix collaboration is emerging. Originality/value – This study has both theoretical and practical significance. It expands the existing TH theory by proposing a model for the internationalization of it. On the other hand, this study gives implications regarding utilizing global knowledge resources and enhancing innovation performances overseas.

scholarly journals OPTIMIZATION OF THE BUSINESS PROCESS FOR THE PROVISION OF LAND FOR THE CONSTRUCTION FACILITIES

THE BULLETIN ◽  
2020 ◽  
Vol 5 (387) ◽  
pp. 170-179
Author(s):  
R. Salmanova ◽  
◽  
R. Ismailova ◽  
◽  
◽  
...  
Keyword(s):  
Economic Development ◽  
Business Process ◽  
Public Service ◽  
Service Provision ◽  
Business Processes ◽  
Current System ◽  
The Public ◽  
Land Plot ◽  
Public Service Provision ◽  
The Government

The issue of efficient use of the land, as well as obtaining land from the government is one of the urgent issues in Kazakhstan. The article assesses the current system of public services “Provision of a land plot for the construction of a facility within the boundaries of a populated locality” This public service is provided for the construction of social facilities or the implementation of investor projects that are necessary for economic development. During the analysis, problems such as duplication of functions made by state bodies, dysfunctional system of request according to the principle of “One window”, bureaucracy for the consideration and the approval of a package of documents for granting the land plot were identified. To solve these problems, it was proposed to optimize the business processes of the public service “Provision of a land plot for the construction of a facility within the boundaries of a populated locality”, which allowed reducing the time, excluding duplicate functions, and increasing the transparency of the activities of state bodies.

Islamic State government will endure in Iraq, Syria

2015 ◽  
Keyword(s):  
State Government ◽  
Public Service ◽  
Service Provision ◽  
Economic Resources ◽  
Islamic State ◽  
Law And Order ◽  
Minimum Level ◽  
Content Type ◽  
Public Service Provision ◽  
State Group

Subject The ideological and strategic priorities for the so-called Islamic State. Significance Achieving and preserving statehood, of which governance is a critical component, are ideological and strategic priorities for Islamic State group (ISG). It has shown some governance capabilities in its self-declared 'caliphate', establishing extensive government systems in particular in Raqqa in Syria and Mosul in Iraq, and in towns such as Deir al-Zour and Ramadi. However, the demands of governing a territory of 8 million people, providing it with a minimum level of public services and law and order, present weaknesses that the international coalition is seeking to exploit. Impacts ISG government has stronger prospects in Syria than Iraq, where it faces greater military and economic challenges Reduced economic resources will lead to a further decline in public service provision in ISG-controlled areas. The destruction of ISG government will require ground forces that can provide credible alternative government.

scholarly journals Tax audit and tax productivity in Lagos state, Nigeria

2018 ◽  
Vol 3 (2) ◽  
pp. 202-210 ◽  
Author(s):  
Clement Olatunji Olaoye ◽  
Stephen Ayodeji Ogunleye ◽  
Festus Taiwo Solanke
Keyword(s):  
Secondary Data ◽  
Least Square ◽  
Primary Data ◽  
Content Type ◽  
Internal Revenue ◽  
Lagos State ◽  
Routine Basis ◽  
Tax Audit ◽  
The Government ◽  
The Impact

Purpose The purpose of this paper is to examine the impact of the tax audit on tax productivity in Lagos state, Nigeria. Specifically, the study analyzed trends of tax audit and tax productivity, and the impact of Desk audit, Field audit and Back-duty audit on tax productivity in Lagos state. Design/methodology/approach The study made use of both primary and secondary data. Primary data used in the study were collected with the use of questionnaires administered to 350 randomly selected staffs of Lagos state Internal Revenue Services, while secondary data used in the study were sourced from Federal Inland Revenue Service and Lagos Internal Revenue Service audit division in Lagos state over the period spanning from 2000 to 2015. Data collated in the study were analyzed descriptively using inferential methods such as unit root test, and estimation techniques such as Fully Modified Least Square (FMOLS) co-integration regression and Logit regression analysis. Findings The study revealed that Field tax audit, desk tax audit and Back duty tax audit exert a significant positive impact on tax productivity with reported estimate of 0.530454 (p=0.0044<0.05) for FIDAUD, 0.774450 (p=0.0085< 0.05) for DEKAUD, 1.244317 (p=0.0001<0.05) for BAKAUD. Research limitations/implications Relevant tax authority (RTA), tax auditors and FIRS staff members should have full knowledge of modern audit tools like Computer Aided Audit Tools (CAATs) to enhance performance and maximum tax revenue generation. Practical implications The study concluded that tax audit enhances the level of productivity of tax administration in Lagos state and that any form of tax audit has the tendency of influencing revenue accruing to the government from taxation positively. Hence, tax audit should be carried out on a routine basis to ensure that actual revenue collected is what the RTA remits to the government. Tax audit department should be given autonomy to carry out their responsibilities effectively. Social implications Tax audit should be carried out on a routine basis to ensure that actual revenue collected is what the RTA remits to the government. Tax audit department should be given autonomy to carry out their responsibilities effectively. Originality/value This tax audit and tax productivity in Lagos state, Nigeria, fulfills an identified need to study how brand-supportive behavior can be enabled.

Farmer training to simultaneously increase productivity of soybean and rice in Indonesia

2019 ◽  
Vol 68 (6) ◽  
pp. 1120-1140 ◽  
Author(s):  
Joko Mariyono
Keyword(s):  
Secondary Data ◽  
Aggregate Data ◽  
Joint Production ◽  
Primary Data ◽  
Food Crops ◽  
Content Type ◽  
Technology Innovations ◽  
The Government ◽  
Farmer Training ◽  
The Impact

Purpose The purpose of this paper is to analyse the effect of enhanced knowledge and technology innovations, which were resulted from training, on the simultaneous production of rice and soybean in Java, Indonesia. Design/methodology/approach A model of product possibility frontier with two outputs produced using the same resources was employed. Based on the model, supply responses of soybean and rice were derived. Aggregate data consisting of 12 regions during the ten years of 2000–2009 were compiled from relevant agricultural institutions at the provincial level. Findings Improvement in farmers’ capacity has been able to increase production of soybean and rice simultaneously. Farmers’ capacity increased after completion of the school. Knowledge and skill gained from the school have been applied to both rice and soybean farming. Other economic factors also affected the supply response of both commodities. Research limitations/implications Available data covered periods 2000–2009. However, the outcomes are still relevant to the current situation because food crops are the basic necessity. This study used secondary aggregate data, which might be less accurate than primary data. However, secondary data have the advantage concerning coverage and time span. Practical implications The Government, in collaboration with non-government organisations and the private sectors, should continue to enhance farmers’ capacity to increase the production of food crops to feed people in Indonesia, and over the world in general. Originality/value An analysis of joint production using a concept of product transformation curve can measure the impact of training on multi products.

Budget harmonization and challenges: understanding the competence of professionals in the budget process for structural and policy reforms in public libraries

2020 ◽  
Vol 21 (2) ◽  
pp. 65-79 ◽  
Author(s):  
Muhammad Rafi ◽  
Khurshid Ahmad ◽  
Salman Bin Naeem ◽  
Zheng Jianming
Keyword(s):  
Public Libraries ◽  
Employee Performance ◽  
Public Library ◽  
Secondary Data ◽  
Primary Data ◽  
Budget Process ◽  
Content Type ◽  
The Past ◽  
The Government ◽  
Library Professionals

PurposeIn the past, the field of public libraries proved to be a neglected area of government in terms of allocating handsome budgets for adequate services and developing infrastructure. The aim of this research is (1) to understand the level of library professionals and associated challenges in the preparation and implementation of the budget in public libraries and (2) to analyze the annual grand and regular library budget allocated to public libraries.Design/methodology/approachA comprehensive literature search was carried out from work published in the past – the quantitative study based on a structured research questionnaire followed by the five-point Likert scale. The primary data were collected by distributing printed questionnaires among the library professionals serving in the directorate of public libraries and its suboffices. The secondary data “Budget Grand” for seven years (2009–2015) and the regular budget for two years (2015–2016) were collected from seven public libraries, and data on the district population and literacy rate were obtained from the provincial bureau of statistics. The authors used the one-way ANOVA on primary data to determine the average difference between samples and descriptive statistics on secondary data.FindingsSurvey results show that budgeting is a useful tool for predicting the future, controlling resources and improving employee performance and departmental levels. The findings disclosed that the annual budget review includes guidelines for implementation without adequate discussion and guidance for overcoming challenges. In addition to increasing print and database resources, currency fluctuations, unfair resource allocation and budgeting processes proved to be a potential obstacle to the execution of the library budget. Moreover, library material usage and regular membership are decreasing compared to literacy rates in each district of the province. It also turned out that the limited resources in a library compared to the population and the insufficient budget for operation, maintenance and other library processes posed another challenge for the administration.Practical implicationsThe results, which are based on the primary data of experts and the secondary data on the library budget, can help the directorate of public libraries to push ahead with budgetary reforms and overcome challenges.Social implicationsThis article outlines some basic steps for librarians, publishers and sellers to cope with changes caused by currency fluctuations and falling budget pressures. Given the regional population, literacy gaps and the current state of libraries, the results could also cause the government to expand the public library network across the province.Originality/valueThe study builds upon the qualitative method using a questionnaire and on the secondary data for an in-depth understanding of the whole budgetary process. This comprehensive coverage of the budgeting process provides professionals with useful information in preparing a balanced budget for public libraries.

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