Comment sifting: pragmatic qualitative analysis of LibQUAL + Comments

2015 ◽  
Vol 32 (9) ◽  
pp. 8-13
Author(s):  
Michael Luther
Keyword(s):  
Qualitative Analysis ◽  
Staff Training ◽  
Design Methodology ◽  
State University ◽  
Content Type

Purpose – The purpose of this paper is to present a practical, low-tech and adaptable methodology for converting large amounts of comment data into actionable, qualitative analysis. Design/methodology/approach – In 2013, the Horace W. Sturgis Library of Kennesaw State University conducted the LibQUAL+ survey, receiving 1,653 open-ended comments. In a home-grown approach to comment analysis, the Sturgis Library targeted specific areas of operational significance (chat, ILL, etc.) to analyze in depth. Keywords and synonyms were identified, comments containing these terms were evaluated and a document known as a mini-report summarized the analysis for each area. Findings – Over the summer of 2013, two librarians created 12 mini-reports. The mini-report format allowed investigators to build up their understanding of the organization incrementally and proved a valuable means of summarizing qualitative analysis and sharing it with various stakeholders. Research limitations/implications – Not all comments are coded, and therefore, potentially valuable information is lost. By limiting focus to specific operational areas, the methodology does not capture themes that are diffused throughout the organization. Some areas of operational significance are difficult to isolate by keywords. Originality/value – This paper contributes to the literature on pragmatic qualitative analysis. Many existing models of qualitative analysis are resource intensive, in terms of time, technology and staff training. This paper presents a variation on a methodology that is more adaptable, allowing the researchers to explore within large pools of comment data without having to code and analyze every comment.

Corruption control and prevention in the Korean government

2018 ◽  
Vol 7 (3) ◽  
pp. 303-314 ◽  
Author(s):  
Jin-Wook Choi
Keyword(s):  
South Korea ◽  
Qualitative Analysis ◽  
Design Methodology ◽  
Institution Building ◽  
Content Type ◽  
Korean Government ◽  
Policies And Measures ◽  
Control And Prevention ◽  
High Level ◽  
Over Time

Purpose The purpose of this paper is to examine how corruption has changed over time in South Korea and to explore how the corruption control and prevention efforts of the Korean government have been successful and failed. Design/methodology/approach This paper draws on institutional theory to formulate a qualitative analysis to assess the effectiveness of anti-corruption policies and measures, and to identify the strengths and weaknesses of anti-corruption reform efforts in South Korea. Findings This paper argues that while the Korean government has been quite successful in building anti-corruption institutions to control low-level petty corruption, it has failed to institutionalize anti-corruption institutions to curb high-level grand corruption. Originality/value While many studies have attempted to identify the successful factors of fighting corruption, this paper draws a theoretical distinction between institution-building vs institutionalization to examine the success and failure of corruption control and prevention efforts in South Korea.

A review on risk-taking in tournaments

2019 ◽  
Vol 14 (2) ◽  
pp. 559-568 ◽  
Author(s):  
Zejun Li ◽  
Chengyuan Wang ◽  
Qiong Wang ◽  
Biao Luo
Keyword(s):  
Literature Review ◽  
Qualitative Analysis ◽  
Risk Taking ◽  
Design Methodology ◽  
Future Research ◽  
Content Type ◽  
Research Opportunities ◽  
Tournament Theory ◽  
Bibliographic Retrieval ◽  
Antecedents And Consequences

Purpose This paper aims to summarize antecedents and consequences of risk-taking in tournaments and show the development of tournament optimization considering risk-taking. Moreover, further expansion expectations related to antecedents and consequences of risk-taking in tournaments and tournament optimization considering risk-taking are discussed. Design/methodology/approach A comprehensive bibliographic retrieval and further literature review and systematics re-organization are used to build the framework with respect to risk-taking in tournaments. Then, qualitative analysis is used to present conclusions of existing research. Findings By summarizing various antecedents, different consequences and tournament optimizations with regard to risk-taking in tournaments of existing research, the authors present a series of research opportunities regarding risk-taking in tournaments that can propel the advancement of tournament theory. Originality/value The studies on risk-taking in tournament have been recently received wide attention and are growing vigorously. Based on the summary and re-organization, the framework of literature studying risk-taking in tournaments is built. This literature review also helps researchers learn the advance of risk-taking in tournament and provides fruitful direction for future research on this topic.

In search of continuity

2019 ◽  
Vol 25 (4) ◽  
pp. 565-584
Author(s):  
Tomasz Olejniczak ◽  
Anna Pikos ◽  
Toshio Goto
Keyword(s):  
Qualitative Research ◽  
Empirical Study ◽  
Qualitative Analysis ◽  
Qualitative Methods ◽  
Design Methodology ◽  
Department Store ◽  
Content Type ◽  
Scientific Attention ◽  
Empirical Illustration ◽  
Continuity Analysis

Purpose This study aims to represent an early attempt to define the notion of continuity and empirically illustrate its explanatory potential and methodological challenges. Design/methodology/approach This study combines historical and qualitative research techniques to conduct a qualitative analysis of continuity in the Jablkowski Brothers Department Store, a Polish centennial company. The paper highlights the potential synergies between historical and qualitative methods when applied to the analysis of long periods of time. Findings The authors find that using a theoretical framework of continuity provides novel ontological and epistemological insights into the nature of long-lived companies. Based on the findings, the authors present continuity in the context of existing theories and argue that it is a unique concept that deserves more scientific attention and rigorous empirical study. Originality/value This study contributes to the existing literature in three ways. First, it provides a brief, interdisciplinary overview of the concept of continuity. Second, it provides an empirical illustration of continuity analysis in a Polish centennial company with extremely discontinuous history. Finally, it positions continuity within the wider context of existing theories and shows how, through continuity, history can contribute to both the practice and theory of management.

Struggling with uncertainty and regret: lessons from “Can the Subaltern Speak?”

2018 ◽  
Vol 18 (2) ◽  
pp. 157-168
Author(s):  
Anita N. Jain
Keyword(s):  
Qualitative Analysis ◽  
Design Methodology ◽  
Domestic Workers ◽  
Qualitative Researcher ◽  
Content Type ◽  
Working Through ◽  
Academic Discussion ◽  
To Come ◽  
Classic Essay ◽  
Gayatri Chakravorty Spivak

Purpose The classic essay, “Can the Subaltern Speak?” by Gayatri Chakravorty Spivak takes leftist western intellectuals to task for essentializing subaltern subjectivity. I say this as someone who is guilty of this very thing and is struggling with this very question in my work as qualitative researcher. While Spivak concludes the essay with a resounding, “No,” she does provide us with a blueprint for conduction effective qualitative analysis using Derridean deconstruction. But after the deconstruction is done, how might I think about intellectual uncertainty and regret? Reflecting on a study of domestic workers I disbanded, in this paper I examine these questions and further query the limits of intellectual representation. The paper aims to discuss these issues. Design/methodology/approach This essay uses ethnography as an approach. Findings Through an engagement of the seminal essay, “Can the Subaltern Speak,” I argue that in the ethnographic relationship, researchers will be sure to come up against their own limitations, but that does not mean they should refrain from the work. Rather, being open to seeing our errors, and working through uncertainty and regret, reveals something vitally important about the participants of our study and about ourselves. Originality/value This essay adds to the academic discussion on the ethics of researching subaltern subjects, and expands on Antonio Gramsci’s concept of contradictory consciousness.

A framework for Interlibrary-loan implementation (in one semester)

2015 ◽  
Vol 43 (1) ◽  
pp. 18-21 ◽  
Author(s):  
John Irwin ◽  
Sharon Favaro
Keyword(s):  
User Experience ◽  
Staff Training ◽  
Design Methodology ◽  
Selection Process ◽  
Interlibrary Loan ◽  
Content Type ◽  
Document Delivery ◽  
The University ◽  
Loan System ◽  
New System

Purpose – The purpose of this paper is to provide a framework for implementing and “going live” with a new interlibrary loan system (ILL), ILLiad Document delivery system and RAPID ILL, in one semester. Design/methodology/approach – This paper provides a framework for implementing ILLiad and RAPID ILL through conducting a needs assessment, review of the existing practices and selection process of hardware/software, collaboration with stakeholders within the library and university for implementation, training and “going live”. Findings – This paper demonstrates how to implement a new interlibrary system in one semester. There are many benefits to implementing and “going live” in one semester. Staff training coupled with “going live” is essential to retain the new skill set and put it into practice. Finally, the most immediate and important impact of the new system was giving the university community (students and faculty) expanded access to collections and providing an overall better user experience. Originality/value – This article provides a framework for other libraries to use as a model when considering implementing a new ILL system, such as ILLiad and RAPID ILL, in the course of one semester.

Husserl’s epoche and the way of the sword: exploring pathways into phenomenological inquiry

2019 ◽  
Vol 19 (4) ◽  
pp. 391-402
Author(s):  
Bradley Edward Roberts
Keyword(s):  
Qualitative Analysis ◽  
Lived Experience ◽  
Critical Incident ◽  
Design Methodology ◽  
Continental Philosophy ◽  
Phenomenological Approach ◽  
Structured Interviews ◽  
Phenomenological Inquiry ◽  
Content Type ◽  
Nuanced Understanding

Purpose Phenomenology is widely recognised for its power to generate nuanced understanding of lived experience and human existence. However, phenomenology is often made inaccessible to prospective researchers due to its specialised nomenclature and dense philosophical underpinnings. This paper explores the value of the researcher’s lived experience as a pathway into phenomenological inquiry. The purpose of this paper is to improve the accessibility of phenomenology as a method for qualitative analysis. It achieves this by aligning Husserl’s concept of phenomenological epoche, or bracketing of preconceptions, and the author’s lived experience as a practitioner of kendo, or Japanese fencing. Design/methodology/approach The paper employs the narrative vignette as a means of illuminating the intersections between kendo practice and the application of phenomenological epoche as it applies to the understanding of embodied sensemaking. Reflections on the narrative vignette identified a suite of techniques from kendo practice that were applied to a phenomenological approach for critical incident interviews. These techniques were then applied to 30 critical incident, semi-structured interviews as part of a PhD research project into embodied sensemaking. Findings The results from these interviews suggest that the kendo-derived techniques were effective in generating thick narratives from participants during semi-structured interviews. Examination of the results provided insights into the linkage between phenomenology as a continental philosophy and eastern perspectives such as those found within the Zen traditions and other aesthetic practices. Originality/value This research suggests that lived experience such as kendo practice can provide a ready-to-hand pathway to phenomenological inquiry.

High school managements resources allocation in an era of reforms

2019 ◽  
Vol 33 (5) ◽  
pp. 828-847 ◽  
Author(s):  
Emanuel Tamir ◽  
Khalid Arar
Keyword(s):  
High School ◽  
Decision Making ◽  
Qualitative Analysis ◽  
Design Methodology ◽  
Resources Allocation ◽  
Allocation Of Resources ◽  
Content Type ◽  
Institutional Approach ◽  
Instruction Time ◽  
Decision Making Processes

Purpose The purpose of this paper is to examine considerations employed in decision-making processes by Israeli high school leaders, when implementing the “Courage to Change” reform. The reform gave schools large supplementary resources in the form of “weekly instruction time” and they decided how to exploit these additional hours. Design/methodology/approach Qualitative analysis focused on data from interviews with staff from 19 high schools. Findings The research identified three types of consideration adopted by managerial staffs: “Hasty,” “Conservative” and “Path-breaking.” Findings contribute to theory concerning incremental decisions in schools concerning the allocation of resources, in line with the institutional approach, and also inform other schools coping with similar tasks. Originality/value The research is original both in its topic and context. Further conclusions and implications are discussed.

Reverse (brand) anthropomorphism: the case of brand hitlerization

2020 ◽  
Vol 37 (6) ◽  
pp. 651-659 ◽  
Author(s):  
S. Umit Kucuk
Keyword(s):  
Literature Review ◽  
Qualitative Analysis ◽  
Design Methodology ◽  
Market Value ◽  
Value Systems ◽  
Alternative Form ◽  
Content Type ◽  
Consumer Value ◽  
Consumption Practices ◽  
Religious Morality

Purpose Although marketer-generated brand anthropomorphism impacts on positive company returns is studied broadly, consumer-generated brand anthropomorphisms that focus on demonizing and hitlerizing brands is not extensively studied. This study aims to examine these consumer interpretations of the evil, its symbols and personifications of brands as evil, with a new concept: “reverse brand anthropomorphism.” Design/methodology/approach This paper provides a literature review of brand anthropomorphism and the application of the concept of evil. This paper also uses a qualitative analysis with consumer interviews to explore the proposed reverse brand anthropomorphism concept. Findings This study’s findings reveal that consumers see corporations as consciously evil, loosely as an embodiment of Adolf Hitler. Consumer interviews points out that corporate brand power aimed at controlling consumer value systems is associated with “evil,” an evil that secretly aims at possessing consumers and controlling their consumption practices. The findings of this study indicate that consumers also develop their own alternative moral market value systems, ones parallel to religious morality. Although “evil” imagery is often found distractive and disrespectful by consumers, the younger generation accept it as a new and alternative form of market speech. Originality/value This is the first study to introduces and conceptualize a “reverse brand anthropomorphism” concept with examples of consumer brand hitlerization semiotics. Further, this study is also the first study to discuss evil in a consumption context.

Information-rich, but time-poor

2019 ◽  
Vol 76 (2) ◽  
pp. 409-423
Author(s):  
Åse Garten Galtrud ◽  
Katriina Byström
Keyword(s):  
Qualitative Analysis ◽  
Design Methodology ◽  
Small World ◽  
Small Worlds ◽  
Content Type ◽  
Societal Issues ◽  
Members Of Parliament ◽  
Information Practices ◽  
Political Responses ◽  
Flow Of Information

Purpose The purpose of this paper is to analyse how elite politicians in opposition in the Norwegian parliament use information when responding to government propositions and investigate if Chatman’s small world conception can explain the socially and economically highly privileged groups’ approach to information. Design/methodology/approach The qualitative analysis of the data consisting of eight interviews with seven members of parliament (MPs) and one political advisor is based on a selective coding grounded to Chatman’s six propositions on life in the round. Findings The overall findings indicate that elite politicians’ information practices concentrate in mastering the flow of information and admitting attention selectively, but on broad topics. Whereas MPs information practices within an intentional approach (i.e. to be used in political responses and debates) aligned with the small world idea, the nebulous approach (i.e. keeping updated on societal issues) breaks the boundaries of their “small worlds”. Originality/value The study provides a glimpse into information practises of a little studied group, elite politicians. Moreover, it applies Chatman’s conception of small world in a novel manner.

Commentary on “Teaching playground expectations to secondary age students with intellectual disabilities attending a special school”

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kathryn Hewett
Keyword(s):  
Intellectual Disabilities ◽  
Staff Training ◽  
Design Methodology ◽  
Special School ◽  
Behaviour Management ◽  
Content Type ◽  
Students With Intellectual Disabilities ◽  
Training And Support ◽  
The Impact

Purpose This paper aims to provide a commentary on the article “Teaching behavioural expectations to secondary age students with intellectual disabilities attending a special school”. Design/methodology/approach The impact on teachers who deal with high levels of behaviours that challenge is explored. Findings The article highlights the importance of proactive, preventative strategies for behaviour management and the need for staff training and support. Originality/value Teachers working with pupils who engage in high levels of behaviours that challenge need training and support.

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